Netflow Server Disk Space FUll Access_Log consumes 80% Space
Hi, My netflow stopped working suddenly then I found disk space is shows zero and access_log from ManageEngine\NetFlow\logs consumes 125Gb space can i remove this file from the path to make free space or any other method to freeup the space what is the impact? Regards Ramesh.G
Proactively Track Your Infrastructure Assets In ServiceDesk Plus
How best to track assets, now that's a question. ManageEngine ServiceDesk Plus provides a variety of options to interactively scan workstations and servers from an 'agentless' (WMI/SSH) and agent based perspective. However, did you know that you can also actively scan your infrastructure devices using SNMP to ensure they are operational resources in the environment? First off you need to ensure you have the appropriate SNMP credentials configured in ManageEngine ServiceDesk Plus. To do this go to
SSO and AD Authentication failing for a single user
On a deployment with 800+ requesters, a single requester is having difficulties logging in. The user in question logs into windows just fine, and can access all other network resources without issue. When launching the ServiceDesk Plus website the SSO fails, and the user is shown a login screen. When he attempts to log in it kicks back an error saying invalid username/password. I have verified the user in question is in the 'requester' list, with the correct domain selected. I tried overwriting the
Share slide Exchange Reporter Plus
Hi all, I have found somewhere on ManageEngine and google site but I have not found any slide. If everyone has this slide, please share me Thanks
Flow Rate for system spesification
Hi, a have a question about determining system spesification. how can i determine the system requirement if i don't know the number of flow rates on my network?
Run-Time Error Running ConfigureODBC.vbs (Windows Script Host)
Hi, On a Windows XP workstation is installed the program EventLog Analyzer 6.1 Build 6010. The program usually works correctly. Sometimes, more or less once a week, appears on the screen an error message related to the VBS script ConfigureODBC.vbs: Script: <Path_of_EventLog_Analyzer_Folder>\Bin\ConfigureODBC.vbs Row: 124 Character: 2 Error: Permission Denied Code: 800A0046 Source: Run-time error of Microsoft VBScript I checked the code of the script ConfigureODBC.vbs and the error appears to be related
All aplication traffic is not considered
Hi, i install netflow analyzer essential, for this moment as a trial. When i see traffic by device and then i try to see aplications, all aplications are "not considered" What could be the problem? From already thank you very much regards
Manage Engine NetFlow Analyzer taking up all TCP ports?
Hi All, Is anyone running Manage Engine NetFlow Analyzer on a 2012 R2 box and experiencing an issue where all TCP ports are in use therefore generating the following 4231 system warning? Thanks! Dennis
Select which MSSQL Services to Monitor?
I recently added a device to monitored which had SQL installed, but it only has the express version which doesn't come with the Agent. Is there a way to remove the "SQL Server Agent" monitor? When I click "Windows Service Monitors" "MSSQL Services" show up, but I can't edit them.
Graph/Traffic Viewer
Hello, I am monitoring lot of Cisco switchs and when i go to view interfaces & Graph View (only in certain switchs) it tells me that "no data is available". How can that be? I am monitoring every 5 minutes the equipment & using ICMP poll. Could you help me to get back the graphs. Thanks
Remove Location-field from the Default request template
Hi. Is there any way to remove the Location field from the Default request template? We don't use this field so it is unnecessary to have this on the request form.
Start date for a Scheduled Ticket
Is there a way that you can set the start date for a Scheduled ticket. E.g I would like to setup a scheduled ticket that starts from the 17/01/2016 then run every two weeks. Alos when you setup a scheduled task and it ask for the number of days would I put every ten days or every 14 days (our setup is Monday to Friday, no weekend support) Regards Cathy
Admin Tab/Page
Recently update to the latest and greatest. So not sure when you introduced the latest version of the Admin tab as I was many versions back. However I have to tell you I do not like the new design of the admin tab at all. Is there any way I can get the old configuration/design of this page back
One of Additional field can't change when edit Request over mobile SCP app.
Good day Sir, We have been made and used some additional fields at Request templets. It works well over web browser on PC etc. But when we edit Request over mobile app(both Android, iOS), one of additional field(UDF_CHAR4) can't change. Speaking exactly, when the value selected one of picking list by add new Request on PC first, then, it will be assigned to other Rep. who are on outside duty, and if he or she try to edit that value of additional field using mobile SCP app., it didn't change to any
Merged requests disappear and cannot be found on SDP On Demand
I searched your forums for this issue and found https://forums.manageengine.com/topic/merged-requests-disappear which relates to Service Desk Plus (on site install). It states that there was a patch for it back in 2013. In our case we are using your Service Desk Plus On Demand service and the same thing happens when we merge a request with another, the child requests are deleted completely and cannot be found when searched at all. This causes a problem when someone references a previous request
Troubleshooting email fetching and auto ticket creation in SDP
Hello all, We are having trouble using the auto ticket feature with email fetching. We have tried the steps in the link below, but SDP does not appear to pull the email out of the email box and create a ticket. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html So far, we have confirmed the following: - No firewall issues, we are using ports 995/587 and can connect to the Outlook365 server from the ME server on these ports. - User name and password are correct. - Password
Error restoring database in a new server. Help
Hi support team. I just install a new SC server (last version), to move the database from old server to new one. I install the server and the Licencese. I made the database (Mysql) backup in old server and I try to restore in the new one, but impossible. It gives error. Error: Unable to restore database : null. Please help. Thanks David
Add additional user field from Users to report
We have added an additional field (UDF) to our Requesters and I need to add that field to a Query Report but cannot find the table where these User USF fields are stored. Can you please explain where to find them?
ADManager Plus not opening in Frame AD360
After applying the update to version 6.3.4 I can no longer use ADManager PLUS with-in AD360; I must open it in a new window. I am getting the following error: "This content cannot be displayed in a frame" Thank You, John
Office 2007 Security update MS15-099
I'm relatively new to Desktop Central, but I found that this security update for Office 2007 seems to be missing from the database, either that or I'm looking in the wrong place, One way or another when I run Windows update on my Windows 7 machine it is reported as being needed, but DT Central sees my machine as up-to-date. MS15-099 Thank you, TroyF
service center workflow
Hello everybody and happy new year , I am a new user of manage engine, in our enterprise, we are looking forward to develop our own workflows to treat the request does anyone can help me ? thankyou in adance.
Incomplete results when using search
Hi, When I use the default search and type in a requester name I get results showing all the calls they've logged. But this doesn't seem to work with calls logged from opmanager (requester name). When I do a search the most recent call I get is over 6 months old. If I change the view on closed calls I see more recent call there but not in search results. Unfortunately opmanager no longer logs call in SDP even though we are on the latest version of both OpManager and SDP. I've had support look at
Add Notes to Change via REST api
Is it possibile to add notes to a Change using REST APIs? I've made an attempt recycling the "add note to request" API but it didn't work. Is there a way to do it (API,SQL or anything else)? Thanks in adv. \Tanelorn [SDP 9.1 - DB PostgreSQL]
Action drop down
on the option to create rules for a field on a template note that after the rule is created the action drop down is blank. I have discerned the options available that should be displayed are delete, disable, enabled and copy
I cannot assign the person with SDAdmin privileges with a change manager role
Running SDP build 9020 (postgres configuration). My account has the SDAdmin role and as such, I am do not see the listings of roles in my account details area and cannot add other roles to my account such as the change manager role. I am therefore not listed as one of the change mangers for changes. Not sure if a bug or I am missing something. Wayne
Send email to another user based on requester details
Is there a feature that would send an email to another user based on a requester's detail? For example, if a new request comes in from John who works in the Maintenance department, it will email the Maintenance supervisor of the request detail. If a request comes from Suzy who works in the Accounting department, it will email the Accounting supervisor the request detail. Similar to a new request email that gets sent to technicians.
Null data after upgrade to 9119
Hi, After finish the upgrade to 9119, all search in old Changes are returning us the message: "No changes found in this view" Doing a troubleshoot, I see the field Group is now in Blank... and it is the cause for not find any Change in Search. Is it possible change this field in database (SQL), including a valid Group? Is it possible do this in Report module? Could you send me the command line? Thanks Paulo Santos
Minimum stock
SDP would be interesting to allow the sending of email if the amount of equipment in store is less than X. So it could control the minimum inventory of equipment that must be maintained.
Performance improvements to ADSelfService Plus
If you use any of the following browsers with performance add-ons, you will get some useful performance optimisations that can be made to the ADSelfService Plus code / setup. Using Firefox with Firebug, Google Pagespeed Insights or Yahoo YSlow Using Google Chrome with Google Pagespeed Insights or Yahoo YSlow It will make some of the following recommendations: Minify JavaScript, Optimise images, Minify HTML, Minify CSS, Specify image dimensions, Leverage browser caching, Defer parsing of JavaScript,
Show to requester
Someone has deleted or hidden the "show to requester" field on the default request form is there a way to retrieve it? I need to place it back on the form.
Call Closed emails not sending
Hi, I have service desk set up to acknowledge requested on call close and also resolution added but these notifications are not sending. all other emails are sending fine. is this a known issue? Thanks Matt
Technician respond to request via Email
we are currently using Spiceworks and are migrating to SDPMSP. we rely heavily on the ability to respond to tickets via email, and this feature does not work in SDPMSP. If a requester sends an email to servicedesk, the technician assigned gets an email saying something along the lines of "Requester has responded to the request assigned to you with the following information: " the technician can then reply to that email, and whatever the technician replies is added to the request in servicedesk,
Problem setting up Custom Script Alert in Event Log Analyzer
I am trying to use the "Execute Custom Scripts" feature of event log analyzer when a particular alert is generated. I am having a multitude of problems. First, I created a very simple shell script that echos the arguments provided to the script into a simple text file. The script is below. #! /bin/sh echo $@ >>/tmp/test.log The script gets created as expected, but the output is as follows. null, null, null So this got me looking at the setup of the alert itself. The arguments are the defaults
Active + Archived Requests Report
Can we have report by all active and archived requests (count for each technician) in the last year as one single report. thanks Regards,
Icons Not Displaying
With the exception of Windows and the first device added for Linux and Cisco devices, the icons for our devices are not displaying properly in the host list. They display as indicated below. The problem appears to be a bad hyperlink. An example of a hyperlink for logos that displays properly is: https://servername:8400/event/images/logo_linux.gif. The ones that do not display properly have a hyperlink similar to this: https://servername:8400/event/images%5C%5Clogo_linux.gif. Is there a way
Service Categories added no showing once saved
Hi all, We are setting up Service Desk Plus for our company. We have several service categories added and saved, but are not appearing in Template Categories column for users. Also if we delete a pre-existing category and then add it back in, that added one will also not appear in the Template Categories column. How do I get them to show up? Regards, Ray DeClercq
disable sound card or media
how to disable the sound card or media in user computers through configuration.
Query-report: Technicians -> Sites -> Groups
Hi All, could anybody suggest a query that would let me to report all my technicians and all the sites and support groups they belong to? Or 2 queries: Site -> Technician Technician -> Support Groups SDP: 9.0.22 DB: PostgreSQL
I am not able to work on Portal
When I am trying to assigned one ticket to another technician its just refresh the page same for all the task. Till morning its was working without any changes my Our side its stopped working. From this my completed IT related task stopped please help us on ASAP
Multiple Ticket Assign, actually Merging The Tickets
We have found an issue with Service Desk Plus (We run version 9.1 Build 9114 ) If we select multiple tickets, set a Technician and click Assign, the system waits a few seconds then merges the tickets into one. We then have to go into that ticket and split the requests back out and assign them one at a time. Thanks Ian
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