Manual Backup and Other Functions

Manual Backup and Other Functions

  • Are there any advanced options for %ManageEngine%\Servicedesk\Bin\BackupData.bat ?
           We would like to just do a backup of just the configuration, and manually.... Can this be done by running the file with parameters like / or by          editing the file to amend the backup type ?

  • The bin folder has alot of files, some have been added since we upgraded so is there a guide or list of what each one does in the the Bin folder ? I'm sure this would be of use.

  • The backup is a bit unclear what is stored as part of each type of backup (Config Only, DB). Are there any documents that highlight where specific settings or functions sit so troubleshooting any issues or managing the config can be improved ? Example below.
                          
                                                             

                  
Setting/Function Local Configuration   
Database
Mail Server Settings   
  <No idea> 
  incomingmailserver; etc.
Attachments 
   %ManageEngine%\ServiceDesk\fileAttachments Referenced Only?

 

A



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