Search Function on Forum
Help, am I going mad? I cant seem to find the search function on the forum anymore, so I cant search to see if my query has already been raised... Thanks Lynne
Search Results Limited to 500
Is there a way to increase the number of search results in Service Desk Plus from 500? Searching a word such as email now leaves out recent tickets as we have over 500 that reference the word email. Also, is there a search function in this forum? Thanks, Brian
How to generate the report about the traffic rate between two subnets
I am trying to use NetFlow Analyzer to profile the traffic rate between the server VLAN and end user VLAN. Any one know how to do it? Currently all the servers and end users are in the same building. We are planning to move all servers to Colo Data Center therefore, I would like to estimate the bandwidth requirement between office and new DC. Thanks a lot for your help.
ManageEngine Servicedesk Plus sees chrome as mozilla 1.3 <
I get this warning when ever the editor is used in manage engine service desk plus. is there any way of getting rid of this issue as it is extremely annoying.
change the default template for quick create incidents?
Is it possible to change the default template that is used when a request is submitted via the "quick create" option? Alternately, is it possible to change the default template that is used for emailed requests? Thanks.
Reporting
Is the only way to get a report via e-mail? I'm looking at creating a repository for the reports and would like to take some of the manual processes out of the way. What I'd like to be able to do is have a method retrieve reports or have them pushed down but not through e-mail. I don't know if that makes sense or not, so, if it doesn't, please let me know.
ServiceDeskPlus MSP build 8313 migration from MS SQL to PLSQL
Hi, We are migrating our ServiceDeskPlus MSP database from MS SQL Server 2008 to PostgreSQL 9.4.5. Out SDP build is 8313, it is running on Windows Server 2012 R2 standard. Unfortunatelly, SDP service cannot start after new PostgreSQL server is set up using changeDBServer.bat. The following is logged in ServiceDeskPlus-MSP\bin\wrapper.log file: INFO | jvm 1 | 2016/02/03 12:13:08 | Trying to start PostgresSQL server failed ERROR | wrapper | 2016/02/03 12:13:09 | JVM exited unexpectedly. STATUS
Assign to group button
Hi, It would be very helpful if in addition to be able to assign to a technician, we could also assign to a group from the requests page.
DC Support with Win 10
Hi Guys! We are planning to upgrade all Windows 7 to Windows 10 workstations hopefully this 1st quarter and am just wondering if there is a new build for DC that can support Win 10 especially in updating patches and its all important features? I have read some threads about it and I want to make it more clearly before rolling out with this new activity. Right now we are running 91070 build and we are planning to make the upgrade the soonest. Thanks, Leo
Technicians and Groups
Is there a report or easy way to list what technicians are assigned to various groups?
Install question and auto-start?
I am trying to get ManageEngine Eventlog Analyzer installed properly. I am using Linux Mint. I installed it as SU so that I could choose to run it as a service. I had it working then it stopped receiving data. I rebooted and it failed to start. I could not connect to the Dashboard on port 8400 but could ping the computer. When I manually started it and then was able to access the Dashboard, I no longer had any hosts and I couldn't add any because it kept claiming that ports 513 & 514 were in use.
REST API requests fields
Hello, It would be a great option if we could decide for ourselves which request fields we want to add to the REST API output. For example, we would like to add the site name, support group, request type, impact, urgency: { "operation": { "result": { "status": "Success", "message": "requests listed successfully" }, "details": [ { "workorderid": "<number>", "requester": "<requester name>", "createdby": "System", "createdtime": "1417350469969", "duebytime": "-1", "subject": "<subject title>", "technician":
Query for Has requester acknowledged the resolution?
Hi can you please let me know if there is a way (report wizard or query) to find out on how many requests user validate the resolution? I
Customer Feedback
Hi, Is there a feature in ServiceDesk for customer feedback and how can I enabled and use it. Thanks, Leo
OpManager Enterprise do not Integrate with Service Desk Plus MSP.
Hi Friends, Recently acquired OpManager Enterprise Edition 11600. We had already bought months ago Service Desk Plus MPS. Now I am having trouble integrating the two tools. I have read many topics open for other people who have the same problem and still could not help. I've tried everything. Until finally I got to the point of carrying out the settings in the SDPMSPConfig.xml But without success. As the picture below is my config file, do not know whether it is configured correctly or not (help
Unable to generate report as 'MS Outlook' is installed in your machine
Hi guys, when i want a report about the mailbox sizes, the following error occurs: Unable to generate report as 'MS Outlook' is installed in your machine. There really isn't any left from a previous installation. The registry is clean also. Before this issue i worked with ExchangeMapiCdo. That resulted in another error. ( no profile could be made ) I rebooted the machine, but it didn't help. I am on the latest 5112 build. ( on a server 2012R2 ) Has anybody had this error? Thanks in advance
Change DBserver from MySQL to MSSql
Dears I face problem when i try to change DB server from MYSQL to MSSQL as the service failed to start ... so is there any solution available to migrate data to sql server without losing it Note:- I use Manage engine standard edition build 8217
Tell us what you are using the system data center monitoring sensors
Hello! Tell us what you are using the system data center monitoring sensors (temperature, humidity ....) and how they work together with opmanager. Advise what to choose.
Power Managment
I've deployed a computer power management configuration to Windows 8.1/10 laptops to dim display after 30 minutes and turn display off after an hour but it appears to have set the display to turn off after a minute of being locked. The configuration appears to be correct and I can't see the setting incorrect within the profile on the devices but after the device is locked for a minute the screen goes off. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Event Log Analyzer - Server refused connection
Hey guys Not sure why but ELA doesn't seem to be working on a couple of our nodes anymore. It was working 2 days ago, and other than deleting some old logs, I haven't made any changes. I've uninstalled and re-installed but to no avail. What could the cause of this be? I couldn't find any entries like this in the forums, hoping you can help asap as it is a crucial feature we need. Thanks in advance! Mat
Reporting Requirement
Hi, Is it possible to run a report selecting certain times of the day where tickets are raised. For example I want to report on tickets raised between 17:30GMT and 22:00GMT? Thanks, Tracy
Netflow Analyzer LDAP/AD integration
Is there any feature down the road that will support LDAP/AD integration to maintain single username/password maintenance
Possibility of changing ### against spam filtering recognition?
In recent days we have received from customers increased feedback that notifications of our support system end up in spam . We suspect that it is because of the special characters in the subject line . Is it possible to exchange the ### before and behind the ticket ID , for example, against " yyy " ? If yes, where can I configure that ticket emails are even more recognized and assigned automatically ? Thank you in advance!
Modify tickets sent from email/not from ManageEngine portal
We receive helpdesk tickets mostly from emails and only a handful from the portal itself. How would I go about modifying incoming tickets from emails? I'm looking at the custom triggers, but I don't have a lot of experience working with the REST API. Thanks, Dan
Unable to get data from CISCO WLC
We have configured our CISCO WLC with Netflow Exporter and Monitor to port 9996. Added the monitor to the QoS of WLAN and application visibility is on. However, Netflow Analyzer does not show any data. When trying to add a device (in inventory) it throws an error "Missing translation: No interface found.Device Adding Failed". How do we analyze Netflow data from CISCO WLC? Netflow Analyzer does not show any version but the build number is 12000.
ServiceDesk Plus 9201 Released
Dear Users, SDP 9201 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9201 SD-62186 : Unable to view request details / page becomes blank in few languages. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Large number of CC Emails and Screen Width
When a request is emailed in that includes a large quantity of CC'd emails they all remain on a single line rather than adjusting to page width. This causes issues when trying to use the UI and needing to significantly scroll horizontally to reach certain selections, such as the edit button for Request Details. This should automatically wrap text to fit the width of the browser window rather than causing a scroll bar.
Identify Currently Logged On Users
I have followed the document for getting this working, and I still don't see the logged on username attached to an IP address or switch port. Is there any troubleshooting I can do for this? Which port does this use to communicate with the OpsUtil server, so I can check the local FW? This is the response I receive when I run this from the CLI: [Http::PostHttp()]->WinHttpReceiveResponse ErrorCode :12152
Transactions per second
Dear all, Can I get a report from the Service Desk of transactions per second, at DB level? Will appreciated. Regards, Davis Onsakia
Downloaded Patches settings
Hi Trying to select remove superseded patches and notify when the space occupied.... under cleanup settings but neither settings save. Tried IE \ Firefox and chrome. Any ideas Thanks
Parameter Error: Value "Resend" passed for parameter 'notifyTo' is not in the allowed list / format
Hi, Good Morning. We have the SDP-MSP Built 8313. All the time when I need to resend a e-mail, show me the follow error: Do you know How I do to resolve this? Thanks for the help! Regards Rogerio Paliosa Correa Monitoring Analyst Av. Dr. Chucri Zaidan, 1550 - 29º andar CEP:04583-010 - Vila Cordeiro - São Paulo 55 11 2222-1145 rpcorrea@interaxa.com
Costume Script Is Not Working Properly
I tried to use the Field & Form Rules Features to set a set of task once you edit the ticket. First Attempt Scenario: I set the Condition as On Field Change and Technician is "Ralph" Execute Script Set TaskTemplate1 Result: When i click on the single ticket and click on edit. then change the technician to "Ralph" the TaskTemplate1 is successfully added. Second Attempt Scenario: I Tick the checkbox on multiple tickets then click on Action>Edit Request change the technician to "Ralph" Result: All the
My Views (filtered according my needs)
Is it possibly to put the views created by me in the top of the List? Putting them in the end of the list we need to scroll down the left pane to select the view. ---------------------------------------------------------------------------------------------------- I found the answer. We can reorder the views :)
ADselfservice Portal not working in chrome 48.0.2564.103
We are getting below error while opening self-service portal in google chrome. This webpage is not available ERR_SSL_VERSION_OR_CIPHER_MISMATCH A secure connection cannot be established because this site uses an unsupported protocol or cipher suite. This is likely to be caused when the server needs RC4, which is no longer considered secure. How it is working in IE.
Add Language
Hi , How i can add language to the user portal ? I found the resources file per language and no Hebrew there. Can i create file with translation in this folder ? Jo
Worklog Form filling from REST API's
I am trying to fill worklog, for closing tickets. But even after setting values for "Start Time " i am getting below error: "FailedError when adding work log to request - 32 - Time taken to Resolve or Start Time is mandatory field" Method used: ADD_WORKLOG XML request to fill worklog: <xml><Operation><Details><Worklogs><worklog><description>Closing comment</description><technician>Heather Graham</technician><cost>25</cost><executedtime>23 APR 2013, 01:00:00</executedtime><starttime>22 APR 2013,
Advertise Software
Has anyone successfully advertised an application using Desktop Central? I advertised a JAVA Deployment and it says it succeeded but where do I go from there? Any assistance is appreciated. Junior
Apply new license after current one expired
Current test environment license has expired and I am unable to log to apply the new license. How do I go about adding the new license so I can log back in? I've searched, though not using the right combo of words, as I did not find what I need. I believe I have to do a parallel install and apply the license there then copy some files over. I just don't recall which ones. Any help would appreciated!
Ricoh Printers
I was wondering if anybody know where I can download mibs for ricoh printers any model. I have searched all over their website but couldn't find none. I know there was a section where you could download mibs for there printers a long time ago but I don't know where they moved it to. Thanks
SNMPv3 consistently fails on to query APC UPS
The most consistent error I get is privProtocol and privPassword may be wrong. But they are not. I can't find in the powernet417.mib where I can put those in and just have them in the device with SNMPv3 enabled and everything set up. Same username and passwords are used in the OpMgr SNMPv3 credential I created. It's found just fine using SNMPv1 but v3 consistently fails. Any suggestions would be appreciated.
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