Unable to update Patch Sync

I have struggled to update the patch sync since installing to try Desktop Central 9 about 12 days ago. We do not have a proxy server but a direct internet connection once authenticated on the domain. I have verified activity is not blocked by our firewall but the connection cannot be made.

I have followed the details here https://www.manageengine.com/products/desktop-central/patch_management_vulnerability_connection.html

When I do a nslookp on the two domains listed they resolve to 117.20.43.137. When I try to tracert or ping those domains or the IP address, it always times out.

Tracing route to sync.patchquest.com [117.20.43.137]

over a maximum of 30 hops:

1 * * * Request timed out.

2 * * * Request timed out.

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

Tracing route to patchdb.manageengine.com [117.20.43.137]

over a maximum of 30 hops:

1 * * * Request timed out.

2 * * * Request timed out.

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

If I do a tracert to www.manageengine.com, it gets somewhere then dies along its way:

Tracing route to manageengine.com [74.201.126.231]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms

2 1 ms 1 ms 1 ms

3 3 ms 2 ms 2 ms h89.99.138.40.static.ip.windstream.net [40.138.99.89]

4 19 ms 7 ms 7 ms h40.97.136.40.static.ip.windstream.net [40.136.97.40]

5 7 ms 9 ms 7 ms h87.210.136.40.static.ip.windstream.net [40.136.210.87]

6 5 ms 5 ms 5 ms h70.210.136.40.static.ip.windstream.net [40.136.210.70]

7 15 ms 14 ms 15 ms h138.10.128.40.static.ip.windstream.net [40.128.10.138]

8 16 ms 14 ms 15 ms et3-0-0-0.cr02.chcg01-il.us.windstream.net [40.128.10.152]

9 37 ms 37 ms 37 ms et5-0-0-0.cr02.dnvt01-co.us.windstream.net [40.128.249.172]

10 38 ms 38 ms 38 ms h168.249.128.40.static.ip.windstream.net [40.128.249.168]

11 67 ms 73 ms 67 ms xe1-2-0-0.cr01.snju01-ca.us.windstream.net [40.139.30.24]

12 66 ms 67 ms 67 ms xe1-0-0-0.cr02.snju01-ca.us.windstream.net [40.139.19.43]

13 67 ms 67 ms 67 ms equinix-ix.sjc1.us.voxel.net [206.223.116.4]

14 67 ms 69 ms 67 ms internap.sjc1.us.voxel.net [107.6.73.238]

15 67 ms 67 ms 66 ms 66.151.144.18

16 68 ms 68 ms 68 ms edge1.ae1-edgenet.sje005.pnap.net [66.151.159.30]

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

When trying to update the database manually as if on a closed network I get similar results

.

===============================================================================

.

dbName is :: pgsql

Jan 28, 2016 9:07:24 AM com.adventnet.sym.server.downloadmgr.DownloadManager downloadFile

INFO: Going to establish connecton for http://patchdb.manageengine.com/dccrs-private/dccrs/crs-meta-data.conf

Jan 28, 2016 9:07:24 AM com.adventnet.sym.server.downloadmgr.SSLUtil initSecurityProvider

INFO: Provider :: CryptixCrypto version 1.2

Jan 28, 2016 9:07:45 AM com.adventnet.sym.server.downloadmgr.DownloadManager downloadFile

WARNING: Error occurred while reading & writing : updatedb\dccrs\crs-meta-data.conf : java.net.ConnectException: Connection timed

out: connect

Log shows it doesn't update either

[06:00:00:270]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: *********************Executing Update DB Task***************************|

[06:00:00:287]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: This is Scheduled DB Update with taskid ::301|

[06:00:00:415]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: resumePatchScanQueue is initiated|

[06:00:00:415]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: Resumed patch scan queue|

[06:00:00:423]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: Removing the MessageBoard Listener |

[06:00:00:424]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: DownloadWUFile|

[06:00:00:442]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: resumePatchScanQueue is initiated|

[06:00:00:442]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: Resumed patch scan queue|

[06:00:00:447]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: updateTuesdayParams method is invoked at Jan 28, 2016 06:00 AM|

[06:00:00:447]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: patch_check_url: http://$crsServerName$/crs/patchmgmtupdates.conf|

[06:00:00:449]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: Going to access the URL : http://patchdb.manageengine.com/crs/patchmgmtupdates.conf to find out the latest updates.|

[06:00:00:449]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: Destination File : C:\ManageEngine\DesktopCentral_Server\conf\patchmgmtupdates.conf|

[06:00:24:284]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: Download Failed for File : http://patchdb.manageengine.com/crs/patchmgmtupdates.conf|

[06:00:24:285]|[01-28-2016]|[PatchManagementLogger]|[WARNING]|[78]: Copying http://patchdb.manageengine.com/crs/patchmgmtupdates.conf to local file system is failed.|

[06:00:24:285]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: End of patch tuesday updates updating in DB|

[06:00:24:374]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: Successfully sent mail with mail properties : {STARTTIME=1453978800275, TASKNAME=UpdateDB, MODIFIEDTIME=0, STATUS=COMPLETED, CREATIONTIME=1452866175179, COUNTER=0, DESCRIPTION=scheduled to execute daily on week days, TYPE=5, COMPLETIONTIME=1453978824313, OWNER=admin, TASK_ID=301, REMARKS=Failed to Connect to central repository.Task is successfully completed}|

[06:00:24:374]|[01-28-2016]|[PatchManagementLogger]|[INFO]|[78]: *******************Completed execute of UpdateDBTask*****************************|