Email filtering by attachment size
We have voicemails sent in by email as an attachment Around 20-30% of the incoming voicemails are actually empty - and of course we would like to remove this as a burden of administration by dropping or auto-closing these emails. I propose an option in the spam filter for attachment size (which would be used in combination with the sender/subject) Alternatively a field you can use in business rules of 'Total attachments size' (given that it can apply to all tickets, and it would be hard to list details
OpManager V12 - unable to start service after running out of disk space
We ran out of disk space where our OpManager 12 install was located. After clearing up disk space, we are unable to start the service. Error message: "The service Manage Engine OpManager did not start and has reported the specific error 0xffffffff" Below is the end of our wrapper log. Please let me know what can be done to resolve this issue. STATUS | wrapper | 2016/03/09 14:02:23 | --> Wrapper Started as Service STATUS | wrapper | 2016/03/09 14:02:23 | Java Service Wrapper Professional Edition
Custom Fields not populating with default value
I have an additional field defined as type pick list with values Yes or No. The default value defined is "No" however when new incidents are created they are not receiving the default value, they are blank. Do I have to make the field mandatory on the template/form for it to populate a default value? That is the only thing I can think of, we were hoping to not make it mandatory as some of our group needs to use this field and others will not but we always wanted new incidents to be created with a
URGENT - Unable to create support group in any additional sites
We have recently upgraded to 9.1 Build 9120 and have noticed that when I try and create a new support group against a site, it allows me to add it, but then its saves it against the default setting, not the selected site. I have tried this against multiple other sites and each time it saves it against the default setting. the default setting here is just for the UK configuration, we have multiple other Regions each having their own sites and support groups etc. Please see screen shots attached,
Dashboard Widget Customization
Please I need to know how to make the widgets on my dashboard show reports for daily and or weekly events, not for the entire events on the MESD+, also how do I customize my widgets
Host Test
I'm trying to add a new host and receive an error code 0x80041003 when trying to verify login. Please advise.
Spam filter on certain incomming emails
We have a spam filter to delete a specific response that comes to our helpdesk from an outside system (we cannot have an exclusion made to it so it does not send the confirmation email). We receive up to 300 of these daily. Since these come into our exchange server first, is it best to have these deleted there than to have ServiceDesk process them and decide to delete them?
how get all computers serial numbers in ADManager Plus
how get all computers serial numbers in ADManager Plus computer reports. and i need to merge user report with computer report? it is possible?? Thanks
Simple Call Volume per Month line chart
Hi, I'm looking for some tips on creating a simple line chart that shows us how many requests our Service Desk has received per month. So we can get some sort of indication of a request volume trend. I'd also like to have this as a schedule report to be mailed to me monthly. I've been having a look at it today, and can almost get what I want by creating a custom Tabular Report. This generates a simple line chart of requests created, per month, but also includes details on all the requests that have
Add filter and column to aging report
I have the following MSSQL report that shows detailed ticket aging. I would like to have this filtered so that "Incident Type" is NOT "TASK". Also I would like to add a column for priority. Can someone assist? Here is the code: SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",wo.TITLE "Subject",ti.FIRST_NAME "Technician", std.STATUSNAME "Request Status",datediff(d,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00'),GETDATE())"Aging(Days)"
Problems with REST API
Good morning, I'm using the api rest of ServiceDesk Plus, but I have a problem creating a new request. The API uses the request name and not his id. This causes an inconvenience when multiple clients with the same name. Is there any way to use the customer id to create a new request by the rest api.
Change Requester Notification
Is there a notification setting for requesters when the technician change requester/owner of the ticket?
Device mapping does not exist for this map?
I need some assistance in understanding what I'm missing? I ran a discovery with the router ip configured on our firewall which also are layer 3 device for the network. It's a Watchguard XTM 5 Series. I entered the /24 network that we have configured. IP range 192.168.100.1-254 I set the read and write community strings to "public" which I have confirmed are configured as such in the firewall. Tested with snmpget snmpwalk and also another monitoring tool is successfully pulling SNMP data from the
Windows Member Server Auditing - File Integrity Monitoring Question
Hi, Question on ADAudit Plus -> Windows Member Server Auditing -> File Integrity Monitoring. I see it monitors system files for example under System32, Program Files, etc. On the product website "https://www.manageengine.com/products/active-directory-audit/member-server-audit.html", I see it has a bullet point that states "Restricted data monitored for change: Personal Information | Financial Statements | Card Transaction Files" What does that bullet point mean exactly? Can I audit any folder on
Windows Member Server Auditing - File Integrity Monitoring Question
Hi, Question on ADAudit Plus -> Windows Member Server Auditing -> File Integrity Monitoring. I see it monitors system files for example under System32, Program Files, etc. On the product website "https://www.manageengine.com/products/active-directory-audit/member-server-audit.html", I see it has a bullet point that states "Restricted data monitored for change: Personal Information | Financial Statements | Card Transaction Files" What does that bullet point mean exactly? Can I audit any folder on
Both First Reponse and SLA Violated
What does it mean when "Both First Reponse and SLA Violated"
How to remove the registry entries of OpManager!
Hello Team, 1. Uninstalling the product from program files did not work correctly. I would like to know how to remove the OpManager registry entries from my machine. 2. Also can you share me the steps to apply the license without logging into OpManager UI? Cheers, Bijoy
Removing Hosts
I have a couple of questions about old/retired hosts. 1. are hosts automatically removed if there are retired from the environment? 2. if I remove a UNIX host that hasn't reported in over six months and it all of a sudden comes back to life, will ELA receive it (as long as the UNIX host is set up to send its syslogs to the ELA server, of course) and add it back? Thanks.
Category Query report amendment
Hi, Please could you amend this query to only look at active categories, subcategories and items that have been used in the past month and have a count down of count per regions please? select cd.categoryname "Category",scd.name "SubCategory",it.name "Item",count(wo.workorderid) "Count" from itemdefinition it left join subcategorydefinition scd on scd.subcategoryid = it.subcategoryid left join categorydefinition cd on cd.categoryid = scd.categoryid left join workorderstates wos on it.itemid = wos.itemid
Patch Management All Patches view show no patches when Missing patchesd tab shows 948 patches
Hi, In Desktop central when I go to the Patch Management page and clik on All Patches under Views I get "No Patches are missing on specified Criteria" Patch View as below This is despite the Missing Patches showing 948. If i click on Computer View or Detailed View then show up. Any assistance will be appreciated
[SDP MSP 8316] Domain controllers for contingency
Hi ME Team, Regarding contingency scenarios, how can (if its possible) to define two domain controllers in SDP, in order to if one fails, users can keep logging using the other domain controller? I tried to duplicate in WINDOWS SCAN two domain controllers, but because they have the same name of the domain (even that are two different servers) I receive an error. Meaning, i cant have two entries of two different dc's with the same domain. Am i doing something wrong, or this option is not available
OpManager v12
in version 12 whenever there is an alarm or event a window appears under your cursor informing you of the alarm. This does not go away until you clear all the alarms... the problem is that while trying to navigate the UI this window blocks your view of what your trying to click on. Is there a way to turn this window notification off? thanks, Steve
Change Approve in the Change Template
Hello Team, The version that we have for service desk plus is 9.1 with the build 9114. What i miss here is the ability to add Change Approver in the Change Template. I do have other roles like the Change Manager and Change Owner in the Change Template. The reason why i would like to have an option to add the change approver to the change template is that we have configured a workflow that would trigger an email to the Change Approver once the change is raised. Is there a way i can achieve this ?
Windows 2012 R2: adjust for best performance via DC
Hi All! I need setup "adjust for best performance" for all Terminal Servers and All Users in this servers - how to ??? http://odarchuk.com
Is possible configure same certificate in diferents Servers?
Hi, I have a customer that they have several Servicedesk in differents servers and they want to configure certificate to access by HTTPS to them. Can they configure the same certificate in the differents servers? I have thought that I can use the wildcadrd certificate but I'm not sure.
"Login Details" for a requester
We're using SDP 9118. We currently use AD authentication for technicians. We're wanting to open our helpdesk to our users so they can start using the service catalog. The question I have is: What information do we need to fill in for the Login Details section for a requester? If they're using AD authentication, then why am I required to set a password? I tried just entering the user's account name, then selecting the domain from the drop-down, but I'm prompted to enter a password. What happens to
Operational Hours by Organisation or Support Team
Hello, We are currently evaluating Service Desk plus to see if this product fits our requirements. Initial impressions have been very favourable. However, our Service Desk operate different hours of the day on certain days of the week (and we operate strict SLA's based on these times). Currently there appears to be no way of setting this up outside of creating different sites. Is this actually the case? Going back through the forum it appears this has been raised a few times since 2007 and yet
Change the default Admin password
Hi, Is anyone else having an issue changing the default admin/admin password combo? I've gone into user management, entered the new password details & clicked save. It says the account updates correctly but the password doesn't change. Thanks
Custom fields
Hi! I've got some custom fields (stcIP, destIP, srcport, etc.) but to use them in the search results, I need to change the list of fields in the "Configure fields" for each search opening. In addition, tag-search return no result. How I can storing needed fields for feature search? Regards Yuriy
email action
Hi, Unable to set multiple (to) email address into email action. App manager say "Please provide correct to (E-mail id)" AppManager version 12500 Tnx for help
interface discards
Sir, I see discards from OpManager on a cisco router interface, but if we issue "show interface", there is no discards at all. May I know why? Thank you Joseph
Installing .PFX certificate in OpManager 12
hi, can not install pfx certificate in OpManager 12! https://support.zoho.com/portal/manageengine/helpcenter/articles/installing-pfx-certificate-in-opmanager
Discovery adds unknown devices with IPs already on other devices
I let Opmanager discover a LAN, it found the switches, but added unknown devices for the router-ports within the LAN. Routers have already been discovered and IP is in Opmanger - see attachments.
No notification mail
Hi, Unfortunately I always get the message that no reports are available. When I read out the Password Age emails must be sent. what can I do? Kind regards
[92002] Scheduled shutdown strange behaviour
Hi, We are using the scheduled shutdown tool to shutdown every computers that are still on at 09:00 pm (scheduled every day at 8:45 with 15 min of grace time). This week-end we had Windows update on the ME DC server and after its reboot the Desktopcentral server service was stopped (until now it is a normal behaviour). The DC service was in a stopped state from 8:00 AM sunday to 8:00 AM this morning (monday). But this time when I started the desktopcentral server service this morning 08:00 AM, the
Set custom view as default view for requests, possible?
is there a way to either globally edit the default view for Requests or to set a custom view as the global default? I have a view that shown Open Approved Requests I would like to use for everyone. Thanks
Problem with NetFlow Analyser Essential version on Ubuntu 14.04.3
Hello, I installed NetFlow Analyser Essential on Ubuntu 14.04 and get the following error: [12:09:05:714]|[03-01-2016]|[com.adventnet.mfw.Server]|[SEVERE]|[1]: STACK TRACE| java.lang.UnsatisfiedLinkError: /opt/ManageEngine/OpManager/jre/lib/amd64/xawt/libmawt.so: libXi.so.6: Kann die Share d-Object-Datei nicht öffnen: Datei oder Verzeichnis nicht gefunden at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary1(Unknown Source) at java.lang.ClassLoader.loadLibrary0(Unknown
How to get more detailed information about AS/BGP?
Hello, I'm using the new Build 12000 and i'm searching for more detailed information about AS'es and BGP. The only AS information i get, is in inventory -> interface -> AS view in the bottom, which only shows top 10 ASes, but this information is not sufficient. Is it possible to get like top50 oder top100, or generate reports about AS/BGP where source and destination IPs are mapped to an AS? This is very important for ISPs. Thanks & Regards, Denis
Getting Disk Usage Trend Report
Hi, We have been monitoring our Solaris Sparc servers since more than 3 years using opmanager. We are facing some capacity related issues and need to understand the data volume size growth pattern over these period. The volumes are part of Solaris cluster managed by 2 hosts. How can i get report for set of 3 volumes together over 3 years irrespective of Managed Host. Regards, Santosh
problemas con el certificado
estimados una consulta.tengo problemas con el certificado ya que me lo pide para configurar la aplicación móvil y mi pregunta es si puedo usar un certificado wildcard que utilizamos dentro del dominio empresa .
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