SDP 9.2 build 9203 asset agent issues

SDP 9.2 build 9203 asset agent issues

Our SDP is installed on a debian Linux install.  We have recently started upgrading the agent version on the assets from a combination of either 1.17 or 1.19 to version 1.22.  To perform the upgrade on the systems, I went into assets and workstations, workstations with older agent versions. and would select machines and then go to actions and then upgrade.

some of my systems would install the upgraded agent correctly, others I had to connect to the system' registry and add the information for the agent port, server port, protocol, and server name into the registry HKLM/software/ZOHO Corp/manageengine asset explorer/ agent (I know this varies depending upon x86 and x64 OS)

On some of the units that are not updating the SDP I have restarted the system, or just restarted the service and the system still shows up in SDP and agent not installed. I have even tried uninstalling the agent and removing the directories and registry entries and they will still not talk to the server. The log files are being generated, the xml files are updated, but the server is still not showing any of the info on the server


does anyone have any ideas of what else to try?


below is the aeagent log:

[03/15/16][09:07:59][AEAgent.cpp][60][INFO][1676] ::**************** AEAgent (1.0.22)Started. ****************
[03/15/16][09:07:59][AEAgent.cpp][64][INFO][1676] ::execute the agent with the parameter POST_SCAN_DATA
[03/15/16][09:07:59][AEAgent.cpp][87][INFO][1676] ::Invalid argument for aeagent.exe: POST_SCAN_DATA
[03/15/16][09:07:59][AEAgent.cpp][971][INFO][664] ::Time after system bootup : 414216156
[03/15/16][09:07:59][AEAgent.cpp][607][INFO][7376] ::start to take delta scan.
[03/15/16][09:07:59][AEAgent.cpp][978][INFO][664] ::start to post data to the server..
[03/15/16][09:07:59][AEAgent.cpp][483][INFO][7376] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[03/15/16][09:07:59][AEAgent.cpp][483][INFO][664] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[03/15/16][09:08:06][AgentUtil.cpp][63][INFO][7376] ::ExitCode is 0 and return.
[03/15/16][09:08:06][AEAgent.cpp][489][INFO][7376] ::The command executed successfully.
[03/15/16][09:08:06][AgentUtil.cpp][63][INFO][664] ::ExitCode is 0 and return.
[03/15/16][09:08:06][AEAgent.cpp][489][INFO][664] ::The command executed successfully.
[03/15/16][09:08:06][AEAgent.cpp][483][INFO][7376] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[03/15/16][09:08:06][FileAccess.cpp][79][INFO][664] ::Success in opening a file C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\agentdata.xml to readEntireFile.
[03/15/16][09:08:06][httphandler.cpp][478][INFO][664] ::InternetSendRequestEx : AssetExplorer Server -> servicedesk

[03/15/16][09:08:06][httphandler.cpp][479][INFO][664] ::InternetSendRequestEx : AssetExplorer Server Port-> 80

[03/15/16][09:08:06][httphandler.cpp][480][INFO][664] ::InternetSendRequestEx : URL to Post -> /discoveryServlet/WsDiscoveryServlet?computerName=hqws001&agentId=hqws001_1458047278787

[03/15/16][09:08:06][httphandler.cpp][701][INFO][664] ::InternetSendRequestEx : Successfully posted the data to the server servicedesk

[03/15/16][09:08:06][AEAgent.cpp][700][INFO][664] ::updateBaseXMLFile......
[03/15/16][09:08:06][AEAgent.cpp][710][INFO][664] ::Failed to delete the file, C:\Program Files (x86)\ManageEngine\AssetExplorer\\bin\base_agentdata.xml and the error code is : 2
[03/15/16][09:08:06][AgentUtil.cpp][63][INFO][7376] ::ExitCode is 0 and return.
[03/15/16][09:08:06][AEAgent.cpp][489][INFO][7376] ::The command executed successfully.
[03/15/16][09:08:06][AEAgent.cpp][730][INFO][664] ::updateBaseXMLId.........
[03/15/16][09:08:06][AEAgent.cpp][614][INFO][7376] ::Periodic Delta scan succeed.
[03/15/16][09:08:06][AEAgent.cpp][483][INFO][664] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[03/15/16][09:08:06][AgentUtil.cpp][63][INFO][664] ::ExitCode is 0 and return.
[03/15/16][09:08:06][AEAgent.cpp][489][INFO][664] ::The command executed successfully.
[03/15/16][09:10:59][AEAgent.cpp][60][INFO][1312] ::**************** AEAgent (1.0.22)Started. ****************
[03/15/16][09:10:59][AEAgent.cpp][64][INFO][1312] ::execute the agent with the parameter POST_SCAN_DATA
[03/15/16][09:10:59][AEAgent.cpp][87][INFO][1312] ::Invalid argument for aeagent.exe: POST_SCAN_DATA
[03/15/16][09:10:59][AEAgent.cpp][971][INFO][1416] ::Time after system bootup : 25906
[03/15/16][09:10:59][AEAgent.cpp][974][INFO][1416] ::Scan at boot, so scan after 5 min
[03/15/16][09:10:59][AEAgent.cpp][607][INFO][1420] ::start to take delta scan.
[03/15/16][09:10:59][AEAgent.cpp][483][INFO][1420] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[03/15/16][09:11:45][AgentUtil.cpp][63][INFO][1420] ::ExitCode is 0 and return.
[03/15/16][09:11:45][AEAgent.cpp][489][INFO][1420] ::The command executed successfully.
[03/15/16][09:11:46][AEAgent.cpp][483][INFO][1420] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[03/15/16][09:11:46][AgentUtil.cpp][63][INFO][1420] ::ExitCode is 0 and return.
[03/15/16][09:11:46][AEAgent.cpp][489][INFO][1420] ::The command executed successfully.
[03/15/16][09:11:46][AEAgent.cpp][614][INFO][1420] ::Periodic Delta scan succeed.
[03/15/16][09:15:59][AEAgent.cpp][978][INFO][1416] ::start to post data to the server..
[03/15/16][09:15:59][AEAgent.cpp][483][INFO][1416] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[03/15/16][09:16:03][AgentUtil.cpp][63][INFO][1416] ::ExitCode is 0 and return.
[03/15/16][09:16:03][AEAgent.cpp][489][INFO][1416] ::The command executed successfully.
[03/15/16][09:16:03][FileAccess.cpp][79][INFO][1416] ::Success in opening a file C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\agentdata.xml to readEntireFile.
[03/15/16][09:16:03][httphandler.cpp][478][INFO][1416] ::InternetSendRequestEx : AssetExplorer Server -> servicedesk

[03/15/16][09:16:03][httphandler.cpp][479][INFO][1416] ::InternetSendRequestEx : AssetExplorer Server Port-> 80

[03/15/16][09:16:03][httphandler.cpp][480][INFO][1416] ::InternetSendRequestEx : URL to Post -> /discoveryServlet/WsDiscoveryServlet?computerName=hqws001&agentId=hqws001_1458047278787

[03/15/16][09:16:03][httphandler.cpp][701][INFO][1416] ::InternetSendRequestEx : Successfully posted the data to the server servicedesk

[03/15/16][09:16:03][AEAgent.cpp][700][INFO][1416] ::updateBaseXMLFile......
[03/15/16][09:16:03][AEAgent.cpp][730][INFO][1416] ::updateBaseXMLId.........
[03/15/16][09:16:03][AEAgent.cpp][483][INFO][1416] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[03/15/16][09:16:03][AgentUtil.cpp][63][INFO][1416] ::ExitCode is 0 and return.
[03/15/16][09:16:03][AEAgent.cpp][489][INFO][1416] ::The command executed successfully.
[03/15/16][10:11:46][AEAgent.cpp][607][INFO][1420] ::start to take delta scan.
[03/15/16][10:11:46][AEAgent.cpp][483][INFO][1420] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[03/15/16][10:11:50][AgentUtil.cpp][63][INFO][1420] ::ExitCode is 0 and return.
[03/15/16][10:11:50][AEAgent.cpp][489][INFO][1420] ::The command executed successfully.
[03/15/16][10:11:50][AEAgent.cpp][483][INFO][1420] ::Command  to execute  C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[03/15/16][10:11:51][AgentUtil.cpp][63][INFO][1420] ::ExitCode is 0 and return.
[03/15/16][10:11:51][AEAgent.cpp][489][INFO][1420] ::The command executed successfully.
[03/15/16][10:11:51][AEAgent.cpp][614][INFO][1420] ::Periodic Delta scan succeed.



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