Adminsitration Report - for Categories, Subcategories and items
Hi, There doesn't seem to be a lot of pre-built reports for the lookups used in SDP. I am after a report that details the Categories, Subcategories and items we have created, this is not to be linked with any requests or technicians as we are doing some housekeeping on the lookups and trying to see if we have inadvertently created some duplicate items in different Categories or Subcategories. I cannot find any information on the table used within SDP so am having difficulty in writing any SQL statement
Removing Local Admin Rights
I'm in an environment where a legacy program that required local admin rights has gone away and I'm looking for the best way to remove local admin rights my users have to their pc's. We have close to 300 machine and in lieu of going machine to machine, I was hoping ADManager or another ME tool could assist me.
Monitoring HP Nonstop and Mainframes
Hi team, Can OpManager monitor HP Nonstop systems and mainframes? Can you briefly explain to me any possible options?
Migrate SDP 9121 on a new server with different OS version
Hi, we are currently running SDP v9121 on an old server Debian 6. We would like to migrate the existing data /SDP on to a new server (Debian 8). Can please advise the best practise for this? Cheers, Per
Custom Query report based on time spent by technician
Hello Team One of our customers is requesting a query report based on time spent by technician including the next fields: RequestID, Account, Technician, Time Spent By Technician , Resolved Time ASM
Importing Nessus Scans
Having trouble importing nessus scans. What exactly is the workflow for this, as the user guide does not provide any guidance? Ive tried downloading the reports in html & csv format from the nessus web console, and then uploading them to ELA with no success. Ive tried providing the network path to the nessus server where the reports are stored with no success. The ELA UI looks like the import is successful: However, when I browse to "view vulnerability imports" it shows no data:
supressing domain password policy requirements image in the "Change Password" page
Good Day, I am interested in suppressing the Domain Password Policy Requirements image on the "Change Password" tab in ADSelfservicePlus. The complexity requirements that we would like to use within ADSelfServicePlus will become stronger than what currently exists in our Domain Password Policy on our domain. It is confusing to the users when they change their password as they see the default (AD) requirements as their reference and their choice fails the complexity requirements within ADSSP.
Notification Rules - Technician Notifications by Account Doesn't Work
I am attempting to setup a technician notification for one of our accounts in ServiceDesk Plus MSP (9.0 Build 9003). When I access the Notification Rules page I change the account to the one I am creating the notification for. I then select "Alert the following technician(s) by e-mail when a new request is created". I then specify the technicians and customize the template. When I save the changes the notification is applied to all accounts, not the one I specified when I first access the page.
Desktop Central Agents (9.2.041) not installing from Group Policy after upgrade.
I am not sure if anyone else has run into this problem but I am stuck on a problem with deploying agents through Group Policy. Previously I pushed the agents through Software Installation in Group Policy with out any problems while using version 9.0. I have a folder structure setup with the software listed for the my different sites. Since upgrading to the current version (9.2.041) the agents will not deploy. I tried to run the installer from the network and locally which brings me to a prompt that
Internet Explorer (11) Cannot log in. But Chrome can
When I try to log in using IE11 it just displays the login page again. Using Chrome I can log in fine. Any suggestions?
New to the SDP family
We recently purchased SDP Enterprise on premise and are looking forward to using the platform. I was reviewing the roadmap document: https://www.manageengine.com/products/service-desk/help/adminguide/roadmap.html Do these enhancements pertain to both the on premise and SAAS versions? I look forward to collaborating with the community. Best Regards, Jamie Jenkins Vice President – Information Technology Ascend Federal Credit Union 931.454.1312 – direct 931.581.4403 – mobile www.ascendfcu.org https://www.linkedin.com/in/jmejenkins
Move Device to Another Group
Hi, I'm enrolling devices (iPads on iOS 9.3.2) using the Apple Configurator profile (MDMAppleConfigurator.mobileconfig) downloaded from the Enrollment page. The problem I'm facing is that you can't configure the profile to assign devices to a certain group and, in my case, all devices are being assigned to Default_iOS_Corporate. My question is, is it possible to move devices across groups? Can I configure the Apple profile to pre-assign devices to a specific group? Thanks a lot for your help. Regards,
How would I put a label or description in either resources or service catalog?
I'd like to create a training sign-off as part of a account-upgrade request. However, to do that, I need to put in language that says "I agree that I've signed off on x, y, x." It's a long bit of text, where/how can I place this text (probably a page) on the form? -Adam
Use-case 5: How To Provision User Accounts With a Single CSV file For Employees If Your Business Handles Multiple Domains
Is your organization managing multiple domains? Would user provisioning on all the domains, for a single user, take forever? You can create User Creation Templates based on domains, then run a simple CSV file with minimal user information against the templates and provision accounts in all domains with just a few clicks. Steps 1: Kindly create a simple CSV file with minimal information on the employees. Step 2: Go to AD Mgmt --> User Management --> Bulk User Management --> User Creation templates.
Update request button not working
If I click the edit button at the top of a request, and then edit the request, when I click on the "Update Request" button, it depresses, but nothing happens. No sign that anything is being saved, but no error request either. If I use the Request Details Edit button further down the page in the main request view. Editing works fine. But it's more intuitive to be able to use the other button successfully. Any ideas what might cause this? Edit: We are also having a problem when technicians try to create
No data available on Utilization Widget
Hi, I recently edit some Cisco Router templates for CPU monitoring, using the "CPU Usage (1 min avg)" monitor (included on Vendor monitors) and not the defautl "CPU Usage (5 mins avg)", then I modify the file opmanager_snapshot_dial.xml and everything works fine, but when I add on the Home Page the "Device by CPU Utilization" widget and filter by type "Router" didn't show any device, same thing on the Switch devices. The monitor name for 1 min average is "AvgBusy1" and for 5 min average is "RouterCPUUtilization",
OpManager service is not starting
Hi, OpManager service is not restarting after we installed APM api. We have tried restarting the server also. Any help. Thanks. Below is the entry we found in Wrapper log file: FO | jvm 1 | 2016/05/24 12:55:29 | Problem while Starting Server INFO | jvm 1 | 2016/05/24 12:55:29 | System halted STATUS | wrapper | 2016/05/24 12:55:32 | <-- Wrapper Stopped WARN | wrapper | 2016/05/24 12:55:42 | Timed out waiting for wrapperServiceMain STATUS | wrapper | 2016/05/24 13:01:55 | --> Wrapper Started
Opmanager 12 : Junk characters in interface Name
Hi all, i have an issue with device discovery in OPMANAGER v12. My current install is set on a US Windows 2012r2 Virtual server and Postgres SQL (french language interface). when I discover à device all the device interface name are set with junk characters. (see image below) I dont have this issue with 2008x64 windows server and opmanager v11.600. But i have it with 2008r2 and 2012r2 server, french or US install and french and US opmanager interface install. Do someone have this issue and has resolve
SDP ondemond vs onpremisse
Difference Between resources SDP ondemond vs onpremisse
Task not visible if only default incident template is enabled.
Task not visible in ticket if only default incident template is enabled. SDP Ver. 9200 DB : MySQL OS : CentOS 6.7 - Regards, Pramod
Description on Report
Hello, I am trying to customize a report for me, but I cannot find column description in the list provided. Attach is a screenshot of the first step in custom report creation. Please update.
Failover feature
Hello, In SDP documentation I've found that SeviceDesk Plus supports FO configuration, but it's unclear why we can use Microsoft Failover Cluster. Is there any cons/pros, what is the best approach? The idea is to put MS SQL and SDP App on two node cluster - 4 VMs in total
Service Catalog templates disappear from Admin view
I've created or modified several templates for the Service Catalog and I'm no longer able to see them (they are completely gone, not just grayed out) to modify them. I am not associated to any support groups, so it's not anything to do with permissions...but I'm also an administrator, so I should have access to ALL the templates. This is posting a very big issue as I need to make some adjustments to approval chains and can't view them. I've reported the issue and am told this is a known issue.
A replied e-mail created a different quest with differente customer
Hi, I hope you are doing well today. I am not sure when the customer replied the answer with an email (not in support center) created a new request number. When one engineer replied the same email the system created a new request with a different customer. For example: Customer A from Company A sent an email and when the engineer replied to the Customer A from Company A, the system created a Company B for Customer A. This is the first time that it happens to me. I appreciate in advance your help
Working with SLAs
Hello Everybody Can anyone explain me how to work with service-level-aggreements? A Link to a good tutorial would also be an alternative :) Thx
Assets - Scan settings
Is there any way to capture files when workstations are audited? Our current product allow me to run !%COMSPEC% /C netsh mbn show readyinfo "Mobile Broadband Connection" which creates a file that is captured and shows the Mobile Broadband Information. This would be very helpful. Thanks, Chris Trauner Network Analyst
Software as Asset selection in Ticket
Hello Guys, One issue: Currently i cannot (or maybe i'm missing something) select software as an asset when i create a new ticket. If i type in a user's name it correctly shows the associated hardware, but not the software. I've checked whether or not the user in this case had software assigned to him, and he had (Microsoft Office and more). Is this by design or as is? A scenario would be that i can select Microsoft Office as an asset in a ticket whenever a user is using Microsoft Office. Another
Wrong link in an attachment of a conversation
Hello, We have a problem with links to attachments. When in a conversation (not in the first message) if an attachment has spaces in its name, the link is incorrect. You can record but can not open. Thanks in advance. Screenshots: First message (link OK): Conversation (wrong link): Outr version:
Working with SLAs
Hello :) Does anyone know, how to work with SLAs? I don't know how to configure them exactly and how they escalate. A link to a good tutorial would also be helpful. Thx
too much Unaccounted
I"m trying to see which IP is the most busy. When look at an ip group with port 80 and 443 Most of the destination traffic is unaccounted. Same thing if check directly on the IP report. Destination Traffic(Total: 645.76 GB) % of total traffic 206.162.145.230 30.59 GB 5% 206.162.145.241 13.48 GB 2% 72.14.162.30 367.54 MB <1% 173.222.236.218 187.45 MB <1% 192.168.20.79 136.67 MB <1% 206.162.145.197
able to change mandatory fields to none
When in the requester details view, our technicians are able to change mandatory fields to none and save the ticket. But when you edit the ticket, you can not save manadatory fields as none. Is there a seperate setting to make the fields mandatory in the requester view ? Thanks
Analytics Installation
Can I install analytics plus on the same server along with servicedesk plus?
No on premise option
I don't seem to find an option to integrate the on premise version of zoho reports with my servicedesk plus. I only see the cloud option. Plesae help!
OpManager service is not restarting
Hi, We have installed APM api in OpManager server. After installation OpManager service is not restarting. We have tried restarting the server also. Any help. Thanks. Below is the entry we found in Wrapper log file: FO | jvm 1 | 2016/05/24 12:55:29 | Problem while Starting Server INFO | jvm 1 | 2016/05/24 12:55:29 | System halted STATUS | wrapper | 2016/05/24 12:55:32 | <-- Wrapper Stopped WARN | wrapper | 2016/05/24 12:55:42 | Timed out waiting for wrapperServiceMain STATUS | wrapper | 2016/05/24
Password Expiry Notification not working with PSO enabled
Hello, In our AD we are using PSO for a different password expiry time for special users. Unfortunately, the Password Expiry Notification does not "see" this and does not send a mail notification. Is this a known problem? Please let me know if you need more details, Kind Regards, Sandro
"Reply" column in the Requester mode
Hi All Can't find the "Reply" column in the requester mode. So users don't see if there is a conversation in their requests. Is it by design or I missed something? Thanks Nikolay
Mail Fetching Not Working - Past Two Days
Hi Team, We've had an ongoing issue whereby mail fetching keeps stalling for an unknown reason. I have been in touch with your technical support team, but so far I'm very displeased with their responses. Support Centre is pretty much useless to us at this present time and your tech support team clearly have issues communicating with clients in in a clear and concise manner. I'd like to lodge a complaint with your technical support manager, but I do not know how to lodge said complaint. Can you
Contracts that we have deleted are still showing in Reports
(Test) Contracts that we have deleted are still showing in the ServiceDesk Reports > Contracts > Contracts by Status, Contracts by Vendor and Expired Contracts. They don't show on the main 'Contracts' tab anywhere as they were deleted. We want to get rid of them permanently as they keep showing up in reports, please advise.
Setting Alarms and Groups with a Database Query?
Hey Guys! So, I work for a company that uses Applications Manager a bit too heavily. We have three environments due to the number of monitors; and the current offerings in v. 12600 don't quite fit our needs. For example, we have approximately 5,000 monitors for each of our admin servers, and in these instances, we need to add a specific subset of monitors to an "Implementation Systems" group. Doing so through the GUI would take forever to hunt and peck through with a reference spreadsheet open. Can
Technicanis should only have access to specific views
Hi We have an IT department and now the DevOps want to use the helpdesk system as well. 1) is there any way to split the tickets that if its a Dev issue then it should go into a different view and IT shouldnt see it (should be split from IT tickets) 2) and when the Devs login to the system they should only see their tickets and not the IT tickets? Thank you
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