Password Expiry Notification - only to one user
Hello all, I'm new and I apologize in advance if I am asking a common question. I did search first. I would like to report on an OU of users in AD. I would like to be notified of users with soon-to-expire passwords. But I don't want to email the users or their managers. I just want a report to me for review. Is this possible? Thanks, Paul
Cierre de Ticket y evaluación
Buenas Tardes Quisiera saber si es posible que al momento de cerrar un incidente en al aplicación solo llegue un correo de cierre donde se incluya la información : titulo de Ticket Solución del Ticket y el link de evaluación del mismo. Gracia y saludos
Technicians reply to notification email and requesters dont receive the reply
When a ticket is generated in the service desk, it sends notifications to technicians in the assigned group. The technicians will sometimes reply to that notification email and it is not getting to the requesters. In the ticket, the technicians reply is locked and the reply does not get to the requesters.
HTTPS with COMODOR certificate
Hi, I need HTTPS in my helpdesk, but I recieve error encryption (weak-ephemeral-diffie-hellman-public-key-error)I followed the url https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html I need to configure anything else?
Sharepoint
is it possible to send reports to a SharePoint repository instead of e-mail or a network folder? if so, how? if not, can you look into adding that in the future?
Creating summary and pivot views using Analytics Plus
Click here to know more about Analytics Plus.
How to import data and perform an auto-analysis using Analytics Plus
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Creating vibrant ServiceDesk Plus reports using Analytics Plus
Click here to know more about this integration.
How to create charts with Analytics Plus
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How to integrate ServiceDesk Plus with Analytics Plus
Click here to learn more about this integration.
How to integrate ServiceDesk Plus with ManageEngine Analytics Plus
Click here to know more about Analytics Plus
ServiceDesk Plus and Active Directory integration
Hello! I am using ServiceDesk Plus version 9.2 build 9209, on Ubuntu Linux . I need to Enable Active Directory Authentication in our ServiceDesk Plus But when i click on "Import Requesters from Active Directory" link, I get message "Active Directory authenticathion is not supported on non-Windows installation". What can I do in this situation? Best regards
Running Reports on multiple browser tabs
Hi, I have a frustrating issue at the moment with running reports on multiple tabs within my browser. If you try to extract data as csv when you have multiple tabs open, the report will not extract the data from the tab you have open and instead will give you the data from the recently opened report. Does this sound like a system issue or a browser issue because it is an accident waiting to happen. Your Version : 9.1 Build 9112 Peter
Improvements to the Dashboard.
This is purely a cosmetic feature, but it would be nice to be able to get more information at a glance from the dashboard. Most people have widescreen monitors these days and it would be nice if you could get more on it. Unless we change the font size, I get 3" voids on either side of the dashboard. Seems a waste of space. I'd like to see more gadgets available to the Techs. Things that show meters (like the SLA meters) for anything from ticket load per tech for example. Thanks Jason
problem Web page only Firefox open
hi afther update to 11 webpage only open in firefox browser
restore a copy
Hello I have ManageEngine ServiceDesk Plus and I need to restore a copy, how can I do that? Thanks
ServiceDesk Plus 9210 Released
Dear Users, SDP 9210 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9210: SD-46251, SD-58815, SD-21277, SD-34788, SD-60147 : Vulnerability in “Keep me signed-in” feature. SD-60086 : Active user sessions not being destroyed/invalidated after a password change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards,
9209 Update
After Updating to this version (yesterday) we cannot merge tickets. I don't see this addressed in the next two patches. Is anyone else experiencing this?
Open beta launch of Analytics Plus - Advanced analytics solution from ManageEngine
Hello there, We have some great news! ManageEngine has crafted a perfect solution to meet your ITSM needs to ensure that you get high end IT service delivery. Introducing Analytics Plus, a self service data visualization and analytics solution from ManageEngine.Using this solution, ITSM users can get a flawless visual representation of their help desk, in the least possible time, enabling them to make smarter decisions. Now you can create reports and dashboards quickly and flexibly without the
Problema para eliminar solicitudes de Papelera de Reciclaje
Buen día, Tengo la versión 9.2 Build 9207 de Manage Engine Service Desk Plus. Al querer eliminar las Solicitudes que se encuentran en la Bandeja de Reciclaje me marca error: "Error al eliminar la(s) solicitud(es)" Existe alguna manera de eliminarlas de alguna otra forma? Gracias y saludos.
Opmanager probe issue
Opmanager probe is disconnected from DB server continuously,but opmanager probe services are running only, No updates regarding probe is disconnected from db at central server.
Custom logo on a workorder
Hi there, We want to export workorders (print to pdf printer) and send to customer as attachment when service call is closed. Right now all the techs have to fill the paper workorder and the resolution page in SD MSP because we can't put company logo on a ticket detail page. Is there a way to get rid of annoying paper for us and switch to SD MSP completely? thanks, Dennis
Schedule Reports + DST
Good morning. All of my pre-scheduled reports are now running one hour behind since we changed to Daylight Saving Time yesterday. The system time on the server is correct. Please advise.
Training In The UK
Hi All, The company I work for have been using Manage Engine Service Desk Plus for sometime now however it is not been used effectively and we are now wanting to have other departments using the Service Desk for audit reasons as well as making processes a lot smoother. We are also very out of date in terms of a version and on an old server. I was wondering if anyone knows an expert in the UK who would be willing to help and train myself and another college on how to set the Service Desk up to
Opmanager stuck at internet explorer screen not working after installation
Dear ManageEngine team; AOA: hope you are in good health; I want to try your opmanager application for network monitoring on switches SWR 2024 cisco layer two switch.first tell me is your software support layer 2 monitoring of traffic and other things on switch mentioned above,secondly i am installing it to my normal PC on win7.but after installation completes the internet explorer browser window pops up and screen stuck to initializing module and please wait.i have selected standalone option during
Can not add two users as manager(Owner) of Distribution group.
Hi Support Will this be added or fixed to allow my help desk to add two users a manager of Distribution group? Mike
ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus Integration Available
Dear User(s) We are happy to announce the integration of ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus tool. Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Since most of the time is spent in solving tickets, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively plan for better
ServiceDesk Plus MSP - version 9.0- Build - 9005 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9005. Please refer the Migration path table available here and upgrade to our latest build 9005. What's new in ServiceDesk Plus - MSP 9005? Enhancements MSPSDP-9231 : Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Analytics Plus. ManageEngine Analytics Plus is a self-service Business Intelligence and advanced analytics software. Issues Fixed
Widgets refresh rate
Hi, OPmanager 12. I have a simple dashboard with 2 widgets, Heatmap and Recent Alarms. The Heatmap widgets refreshes, but the recent alarms does not. Is there a way of making the Recent Alarms refresh? Thanks for your help. Cheers Norbert
Remove multiple monitors from a server in V12
in OpManager V11.6 if you wanted to remove multiple monitors on a single server there was a check box next to each monitor. You could select several and click remove. In V12 all I see is a trash can next to each monitor. Is there a way to select multiple monitors to remove in V12 or do I have to click on each individual trash can and click ok?
SMTP settings, please help!!!!!!
Hi there, We are using the AD Manager Plus and Exchange 2010. My organizations SMTP naming convention is Firstname.Lastname@Domain.com. Our problem. Currently if the new SMTP address conflicts with the pre-existing SMTP address. A legacy mailbox is created with no associated email address which then affects the creation of the users Lync account. If a user already has an SMTP address e.g. John.Doe@domain.com and a new user is being created in AD Manager Plus with the same names (John Doe), when it
USERS UNABLE TO UPLOAD PICTURES IN AD
Hi all, I managed to install trial version in my PC and I was able to upload my Profile Picture in AD and hence reflected the same on Outlook by using your tool.However other users are unable to upload their pictures, so I am the only one who can.Can you please explain to me why is that happening, whether it is licensing issues. i work for a bank and i would like to purchase this solution however with no proper motivation and required number of users for test i wont be able to achieve that. please
Windows vs Linux Performance
What is about performance of NetFlow Analyzer under Windows and Linux OS? Which OS is better for running NetFlow?
Multiple Approval Issue
Hi. I have an interesting issue with ServiceDesk. I have an approver who has denied an approval for a particular request but has now changed his view and would like me to resubmit the approval so that he can approve it. When I try to do this, the system allows me to fill in the approval submission form but, when I hit Send, the approval is not logged. If I send the approval to myself, it is logged fine - I can even delete it - but not to the approver who denied the original request. What is the
use existing certificate (.cer or .pfx) for ADSSP
Hi, I've searched along the forums, but i cannot get it working: I would provide my users a https connection when resetting their accounts. I do have already a certificate, in .cer and .pfx format. I do not have a keystore file, which is mentioned in the manual. I do find solutions for other products, but they don't work. Hoping you can help me, thanks in advance, regards, Mieke
"Save & Continue" Button badly needed on "Edit" page
Since so many things can interfere/prevent submissions on web pages including pages of text typed. It would be an invaluable feature to have a "Save & Continue" Button on the "Edit" page when editing an SR. It is currently very inefficient to have to click "Update" and re-open the SR when all you want to do is make sure your current work is saved. Please consider this addition.....
Need Report
We need a report (a simple list) which shows the following · Only JLR focal point · Complaints from November 1st 2015 to April 1st 2016 · All tickets/complaints which do not have an attachment uploaded · Only two columns are need, "Complaint Number" & "Attached Item" or whatever names suit you. V.B : 9119 D.B: Postgra
New Task in Home Screen, Group can't be assigned, Task not accessible anymore
Hello Now in build 9208 there is a new problem with the tasks. If I create a new task in the home screen (without linking it to a request) it's not possible to access it anymore after I created it, because it's not possible to choose the support group. Our technicians only have acces to their support groups. I reported a similar problem 10 Nov 2015 but now it is even worse! https://forums.manageengine.com/topic/new-created-task-not-visible-if-owner-isn-t-set Regards, Markus
Appmanager 12700 PGSQL Version
Hi, Which version of pgsql is using appmanager in 12700 version? Regards.
Port Monitor not available
Hi, Just received a Port Monitor not available error but cannot see where it came from. Please can anyone help. Cheers Steve
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