Software as Asset selection in Ticket

Hello Guys,

One issue:

Currently i cannot (or maybe i'm missing something) select software as an asset when i create a new ticket. If i type in a user's name it correctly shows the associated hardware, but not the software. I've checked whether or not the user in this case had software assigned to him, and he had (Microsoft Office and more). Is this by design or as is?

A scenario would be that i can select Microsoft Office as an asset in a ticket whenever a user is using Microsoft Office.

Another valid scenario that would be awesome is that we then can create a ticket on the Sysadmin's name, and it shows me his associated server software... hence i can create a ticket for Microsoft Exchange whenever the Exchange System Admin tells me to.

Is this possible currently?

With regards,

Sven Willemen