Speed Up Patching
HI There, We currently use Desktop Manager to patch both user workstations and our servers. For workstations we have an automatic patch configuration, but for servers we do it manually as we have a very specific window to complete the patching. I've noticed that the jobs take a very long time to complete and frequently servers are in the yet to apply status when there is really no need for this. What I'd like is for all of the servers I select for a configuration to start applying patches at the
Post Deploymetn Task Slowness
Is there any way to speed up post-deployment tasks? I am experiencing extreme slowness.
e signing a PO
Can we have a feature in the PO that will have the possibility to have E-Sign integrate like Docusign so PO can be signed and tracked, Having a field signing authority is not enough for organization these days, as you cant tell who edited that field and vendors usually want hard signatures. I see that Zoho already integrates with Sign Easy, is there any way to integrate as well with PO signing module? Thank you
Security group issue
When defining a target using security groups, I have noticed that only users in that group are used. The configuration ignores nested groups. Is that a known issue? Do we just have to list every group separately?
Remove possibility of cancel request by requester
Hello, We're currently facing an abuse with the feature of "Cancel Request" and want to remove it. I have only seen the option to allow users to directly cancel their request without asking first but I want the opposite and completely disable this cancelling
[Webinar] Why you can’t miss our ITOM-ITSM integration webinar!
We’re excited to announce our upcoming webinar, "ITSM and ITOM: Ensuring High Availability and Business Continuity with ManageEngine," is just a few days away, and we want to make sure you don’t miss it! Here are four key reasons why you should mark your
Request Conversation
I'am trying to get conversations related to requests using the below query but the latest date is 29-03-2023 any idea why ? select c.workorderid "Request ID", cond.conversationid "Conversation ID", 'Incoming' "Conversation type", DATEADD(s,datediff(s,getutcdate(),getdate())+(c.createdtime/1000),'01-01-1970')
Masterclass 2024: Episode 9 - Tailoring ServiceDesk Plus for your organization with last-mile customizations [On-premises] [Oct. 24]
Hi there, We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You'll learn how to build trigger-driven automations
Masterclass 2024: Episode 9 - Tailoring ServiceDesk Plus for your organization with last-mile customizations [Cloud] - Oct. 23
Hi there, We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Cloud Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You will learn how to connect your disparate
Multiple Technicians per Ticket
Hello, It would be nice to allow multiple technicians per ticket. The secondary technician doesn't have to be the primary tech, but maybe just an "interested tech" I used another system called SysAid at my previous job, and they worded it as: Assigned
Why ServiceDesk is wasting so much space?
Really, we technicians are more interested in worklog details, problems description and so on, not in pretty white spaces. After some update I can't event view worklogs without hovering over them, and can't copy-paste! It's really annoyng. Here is the
ADSelfService Plus' build 6505 offers password sync via OAuth for Azure apps!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6505. Enhancement Password synchronization with Microsoft 365/Entra ID (Azure) and Microsoft Dynamics CRM can now be achieved using OAuth client credentials, enabling
Patches will not download after update
Patches will not download after update for on prem EPC Patch Management. We checked out the cleanup setting and the path threw an error when I tried to add email notifications for patch downloads. It said that path is on their blacklist??? We cannot change
Copy-paste multiple emails into notifications
Feature request: allow users to copy-paste multiple comma or semi-colon separated emails into a notification field. Currently you have to type out emails one at a time or select them from a pick-list. For larger lists of recipients, it would be convenient
After updating to 11.3.2428.16, cannot patch systems (cannot select anything for targeting)
Pretty much the question. I installed the most recent update, and afterwards none of my patching is working. I cannot create new deployments, modify existing deployments, or select any target systems. The notification section is glitch as well.
Teams integration: Ability to configure URL separately from hostname
We need the ability to set the url the server is configured for, separately from the hostname. For instance, we're using the Enterprise version and have a central server along with probes. In my case we're using the Teams integration to push severe alerts
!!Resolved!! - Manage Engine Dedicated Development Team and Fast Response Time
-=SEE UPDATES TO THESE ISSUES IN MY REPLY BELOW=- Original Subject: Problem: Checksum Errors, Failed File Signatures, bizarre license practices. Honestly, I hope this finds those Systems Administrators currently evaluating whether they should purchase
Remove approval on requests
Is there any way to remove approvals on requests once they are already approved? This is required if content of an already approved request changes in a way it requires again an approval. I've seen similar behavior once resources of an already approved
How can we Set (associate) the Asset Component to the WorkStation Asset through Request Additional Fields?
Dear All, We have a Asset Component namely "Keyboard" which is being managed/maintained by the Asset Analyst(s). If a User is requesting a Keyboard (i.e., Components) through a Service Request template namely "Request a New Keyboard", the asset analyst
Introducing report bundles for IT security
Hello there, Are shadow IT practices causing security incidents? Are new devices unwittingly impacting your security posture? How effective are your patches? Discover answers in seconds, and fortify your organization's security! Here are powerful security
How Can I Improve My eCommerce Site's SEO Using Free Tools?
Hey everyone, I'm looking to enhance the SEO of my eCommerce site, but I am currently on a tight budget. I've heard that there are some effective free tools out there that can help. Could anyone recommend the best free tools for improving eCommerce SEO?
Disaster Recovery Drill for Zoho CN(China) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho China(CN) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in CN Deployment. This will help us support our expanding server far
INTEGRACION DE SERVICEDESK PLUS CON MS TEAMS
Se esta realizando la integración del MS Teams para que los usuarios puedan utilizar un bot para su ayuda al momento de generar ticket en la plataforma de ServiceDesk Plus. Se siguieron los pasos proporcionados en el manual de integración del MS Teams.
Catégorie , catégorie de service, modèle de service
Bonjour, Je souhaiterais savoir comment nous pouvons différencier les catégories dans servicedesk plus, Dans : Admin > Catalogue de services > Catégories de services . Nous avons les catégories / sous-catégories / Elements et après il y a les modèles
only incoming email has issue, outgoing is ok,
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. Configure error folder to ensure uninterrupted mail fetching schedule Connection Protocol POP / IMAP / POPS / IMAPS
Ajout date de fermeture des tâches dans le formulaire de demande et dans les rapports
Bonjour à tous, Nous souhaiterions ajouter un champ "date de fermeture des tâches" sur servicedesk plus si quelq'un peut voir comment on peut ajouter le champ s'il vous plaît? L'idée c'est de pouvoir récupérer ce champ dans les rapports. Merci :)
Can ADManager Plus Automate the Migration of User Accounts Between Different SAP Servers?
Hello Community, I am currently exploring options for migrating user accounts between different SAP servers and would like to know if ADManager Plus can assist in this process. Specifically, I am interested in whether it can automate or simplify the transfer
Issue creating Task using API
Hi, I've hit a bit of a snag trying to create a task programmatically in SCP. It works fine in Postman and in the API playground using: { "task": { "title": "Other Task", "account": { "name": "My Company" } } } But when I bring it in Java I get this (Console):
How does Manage Engine compares to HCL BigFix when it comes to custom tasks/fixes?
Hello, I am exploring the customization capabilities within ManageEngine and would like more information on this aspect. I am already familiar with its ease of use, user-friendly interface, and strong performance in areas like patch management, OS deployment,
SDP Online technicians changed phones--there is no way to reset the MFA number
Hello, We have a technician who changed phones, and his phone number changed. He is unable to log-in through accounts.zoho.com. He does not have backup verification codes, either. We can see his account SDP Online, but there is no way to initiate an SMS
Take control of your cloud costs with the ManageEngine CloudSpend and GCP integration
Hello! We're pleased to announce that ManageEngine CloudSpend now includes support for Google Cloud Platform. The integration between CloudSpend and GCP provides a comprehensive solution for analyzing and optimizing your cloud spending. By integrating
Charts not appearing in reports
Hello, I've got an error when trying to generate or send an report from SDP 14.8 Build 14820 Here is an example: Problem appeared after udate to: 14.8 Build 14820
[Announcement] Retirement of MSOnline and Azure AD PowerShell, and mandatory MFA for Microsoft 365 admin portals: What ADManager Plus users need to know
Updated on April 22, 2025 Microsoft is enforcing MFA for Microsoft 365 service accounts as part of its evolving security requirements. As ADManager Plus cannot enforce MFA for these accounts, the product will no longer require a Microsoft 365 service
ServiceDesk Plus Manual Backup Fail "Exception while trying to fetch configured backup password"
Hi, I am working on migrating ServiceDesk Plus build 10000 to a new server. Currently i am running a manual backup, but it is failing with the following logs: Exception while trying to fetch configured backup password. Exception while init Backup BACKUP
More flexibility in asset loan expiration emails
I want to submit an enhancement idea for the asset loan notifications. Our service desk would like the loan borrower to be notified two days before their asset loan expiration and then daily until the asset is returned, but they do not want to notify
Certificate prompt when accessing the portal
Hi, I was testing out using smartcard authentication to login the ADSS portal. After seeing how it worked we decided to go back to a simple username/password plus MFA so I deleted the smartcard profile under admin > login settings > smartcard authentication
HTTP Repository to pull agent
Hi, Is there any HTTP repository or any other way within EC to pull the agent? We have an automated system which is distributing EC agent on some machines,but we have to do manual effort when a new agent version is released. This is to due to get always
Copy Request details to Task in Custom Trigger
Hi, I am looking to copy some fields from request to task, using a Custom Function. I want to copy the requester, subject and description. I have tried the following script, which doesnt work: reqSub = taskObj.get("request").get("subject"); reqDesc =
How to: Importing Requestors from Active Directory
Hi, I'd like to set schedule for requesters to be imported from my Active Directory, however I have a lot of users under different OU's, how can I select these specific ou's to be imported without any extras? Also, after I set the schedule, I wouldn't
Regarding the inability to generate xlsx for custom reports
Hello,we use ADM 产品版本 7.1.0 构建号 7110 May I ask how to make custom reports also generate XLSX format
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