Dear Support Team,

I am writing to report an issue related to asset display in Servicedesk Plus (Bild 14970). The problem is as follows:

When an initiator creates a ticket via email, the ticket appears on the portal correctly. However, in the Assets section of the ticket, only one asset, such as a "Phone" or "Monitor," is displayed by default. This creates an issue because the user actually has multiple assets, including both a laptop and a desktop computer. As a result, the ability to connect directly to the user from the ticket is lost.

Although it is possible to manually select additional assets in the ticket, this process is inconvenient and time-consuming.

Could you please advise on how to resolve this issue? Specifically:

1. Is there a way to ensure that all assets associated with the user are automatically displayed in the ticket?
2. Alternatively, could we configure the system to always display both the "Computer" and "Laptop" assets for users who have them?

Your assistance in resolving this matter would be greatly appreciated. Please let me know if you require any additional information or clarification.

Thank you in advance for your support!