I need some assistance in getting the application monitoring working
I added a print server first as a host and then in the application tab. After this I added the registry entries as suggested in http://help.eventloganalyzer.com/adding-host$addPrint. Further I restarted the spooler and event log services. No data is gathered. Also I did the wbemtest test with the account used. Nu luck sofar. Does anyone have a suggestion?
Custom Query Summary Report
I am working a custom query to create a Monthly Summary Report to include the following. Count of Open Request Count of Closed Request Count of Calls Exceeded SLA Count of Calls Within SLA % Calls Exceeded SLA % Of Calls Within SLA Filter criteria - Created Time = Last month Advanced Filtering - Group "is not" "Department1", "Department2" Here is what I have so far. The query works, but I need to apply the filters to not have a hard date and to filter out other departments. select sum(case
Few questions about approval module
Hi, I have few questions, 1. How I config a template service where user can access to select users/persons for approval stage 2, 3,... of service? 2. How can set Leave Types for requesters? Example: User1 completes a request and he selects for approve his request User11 and User12. But User11 it is in Casual Leave. When User1 send the request it should display the error that User11 it is in Casual Leave and description error should request another
KB3161608 Patch
Hi Guys, I cannot find KB3161608 available in the Desktop Central Patch Mgmt, Is it just my setup or is there an issue with this patch and desktop central - given that it changes the internal windows update mechanism? Regards Kingsley
kb3163018 Patch
Hello, I have a ticket open 83687. You guys removed the patch kb3163018 from my management system. Why would you do that? I still have a ticket open!!!
One or more errors were found in the Secure Sockets Layer (SSL) certificate sent by the server .
I am getting the error in the subject line after attempting to push out the following security update: Microsoft Windows Malicious Software Removal Tool (KB890830) x64 Jun 14, 2016. I have looked in the FAQ section as well as previous forum posts. Has anyone else encountered this issue? Thank you, Kevin
Unable to download patch associated with KB890830-X64-V5.34.exe. this is causing patch configuration jobs to fail.
ran into a recent problem with downloading patch associated with KB890830-X64-V5.34.exe (Patch ID: 20328). this is causing patch configuration jobs on windows 2012R2 servers to fail because it can't download that patch. this means i have to go back and remove that patch from the list of patches until i run into the next patch that has this problem. can you clarify what i can do to resolve this issue permanently?
Use-case 25: When And How To Reset Computer Account Password In Your Active Directory
Just like user accounts, computer accounts also have passwords in the Active Directory. This password allows them to constantly communicate with the Domain Controllers, through the security channel. Information pertaining to computer account, group membership, etc. are exchanged through this secure channel. The password is changed without any user intervention once in 30 days by default, just to keep the passage secure. If the computer loses it's connectivity with the DC, owing to a few reasons like
Process Monitor CPU/Memory graphs?
Running v12 and notice there are no longer any any graphs and historical data for cpu/memory utilization for process monitors? Am I missing that? Larry
Request approval bug?
Build: 9217 DB: MSSQL Issue: Approval links within email. When an approval email gets sent to an approver, the approver clicks the link and gets message: If they log into the portal, under home page, they can approve by "Take Action" Why can they approve the request from home page but not by email link? Regards,
How can I make my templates available for other users?
Hello, I have created some users creation and modification templates and Im the only one who can use them, I need to make them available for other operators. Dont know if there is an export/import feature or a way to make them "public" Thank you
hide same department technician
HI, I need to use servicedesk in my work with two different sections: IT Support section and services section. so I need your help: either option I or option II or any scenario you recommend your help is appreciated Option I I need to hide technicians from seeing each others when assigning tickets. ex: Technician1 & Technician2 (IT Support section) Technician3 & Technician4 (Services section) I need technician 1 and 2 only to see each others while assigning tickets, and technicians 3 and 4. I don't
Modifying one local user account on multiple servers
Hello, We just had an instance where we had to change the password on a local admin account used on several servers. This was time consuming to say the least! Is there any way that ADManager Plus could have done this? If not, is it something you might consider for a new feature in a future release? Thank you, Kelly B
Notification Rules
If a work order is assigned to a group and technician at the same time, is there a way to disable the group notification messages?
Installaiton problem
Hi all, I have installed both free edition and demo versions of the software apparently with no problem. However, everytime I try to start the program the following message appear whatever browser I use (Google, Mozilla, Explorer) "Please wait while the server starts. The login page will launch shortly" Please help
dicover service account & task schedule
Hi All, Could you give port need to be opened on resource side, last time I was receive list ports and I think that ports on PMP server side, because we had open on both side and still face same issue for discovery service and task schedule account. Are the ports need to be open TCP & UDP protocol? Any windows service need to activated for discovery? As for you information some resources are located on behind security device so we need give detail of ports to security team. please your advice. regards,
Doubt Space Disk
Hello, The recorded sessions occupy more or less how much disk space? For example 1 minute of recorded sessions occupy how much? Other doubt, the PMP supported MSSQL Express? Thanks! :)
OPManager will not uninstall
I tried the 30 day Demo and now I need to uninstall the OPManger software. I've shutdown the client and selected uninstall on the Startup Menu for OpManager. But, instead of uninstalling, the program attempts to install and fails. Any help?
Vendor Merge
In the Admin/ Asset Management/ Vendor section, a vendor merge option would be great. I have run into a few duplicates that are being used by modules, being able to merge them would be a great option to have. Thank you, Darran
Request Errors - No Task ID Error
Hey All, I am having a bit of a problem trying to find out the root cause of an error that i am getting. Just a bit of information to get started: - There was a developer before me who set up a process where a Request is created in service desk when a file is FTP'ed to a client's folder - Sometimes 12 files get ftped to the client at the same time (should have 1 request per file sent) - We get this task id error below for some of the files being sent while the other Requests are created correctly
The given servers are not operational
This message appeared after a user unlocked his account. Any ideas? jamie
"The given servers are not operational"
This message was displayed on the screen after a user unlocked his account (successfully). Any ideas? Thank you, jamie -there's only one server
Leave duration in mail is wrong
Dear all, I see strange issue with leave apply. For example I mark leave from 30.05 to 30.05 but other technician get information that I will be OoO from 29.05 to 29.05 and it touch each request that date in mail is the requested date - 1. Do you know what is the reason? BR,
Lookup information in custom fields
Hi When creating a custom field in a service request template is it possible to create a field and then do a lookup from existing information thats in the system i.e lookup user, lookup departments, and locations, Thank you
Talk ITSM: Part 2: Fundamentals of asset management. Transcription of the Q&A session.
Hello All, It was indeed a great experience to see so many of you attend our Talk ITSM: Asset Management webinar on June 21. Your enthusiastic participation confirms the need for many such engagements with the community. We hope to organize regular webinars for specific modules based on your feedback. The last webinar had an active question-answer session. We have compiled all of them here for the benefit of the wider audience. Keep your questions coming!
Adobe Flash player not installing
Hello, I have several systems failed because of the following patch: Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3163207) Error: Unknown Error. Code : -2145124329 Thanks, Zahid
Variable that tracks user access by date or time?
I am wondering if there is a variable that can be called anywhere in desktop central that displays the last time a users machine connected directly with central. I want to create a notice when a user has not connected in 30+ days to receive updates, but I do not know if there is a variable or a log that can tell me that.
Error trying to manage MSP Business Rule
Hi, when i try to accesso to MSP Business Rule page, i get this error: "All sites in the selected account refer to 'Default Settings'. Only an administrator can create or modify configurations for 'Default Settings'. He can do this by selecting 'All Accounts' in the account combo-box and 'Default Settings' as site" (see attached file). I have admin user, and i also tried with ADMINISTRATOR user but the problem is the same. How can i fix the problem? Thanks. Best regards.
Err: Database creation failed. Stopping the Server. Please refer logs for more information.
Dear Team, Can you help me, I can't run my Manage Engine. Error prompted: Database creation failed. Stopping the Server. Please refer logs for more information. My OS is Ubuntu 14.04. ME Last Build 7022. ---- /home/data1/ManageEngine6008/ServiceDesk/bin ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /home/data1/ManageEngine6008/ServiceDesk JAVA: /home/data1/ManageEngine6008/ServiceDesk/jre/bin/java JAVA_OPTS: -server
Windows Health Monitor: emails automatically triggered?
Hi, Is there a way to change the settings of Windows Health Monitor so that it automatically sends email alerts when something goes wrong? Thank you!
Configure e-mail alerts in inventory
I have previously configured email inventory alerts in desktop central, the email alerts are still coming through, however if I now go into admin>Configure e-mail alerts in inventory the form is blank, I am trying to stop sending the alerts to a couple of email addresses, is there any way to reset these alerts from the back end?
Site specific Announcements
Is there a way to assign a site to an announcement? I'd like to be able to allow techs from one site to be able to send out an announcement to just their site, without other sites seeing the announcement.
SFTP monitoring returning error. Could not parse response code.
Hello, I am currently trying to set-up an SFTP monitor, but I can't for an error. The error is: Could not parse response code. Server Reply: SSH-2.0-OpenSSH_6.1 It seems that Applications Manager is unable to recognize the server response, which is: "SSH-2.0-OpenSSH_6.1". From the log files (stderr.txt) I find the following exception: at org.apache.commons.net.ftp.FTP.__getReply(FTP.java:315) at org.apache.commons.net.ftp.FTP._connectAction_(FTP.java:364) at org.apache.commons.net.ftp.FTPClient._connectAction_(FTPClient.java:540)
Upgrade 12EE to 12.1 EE
I have a quick question, I have installed 12 ee and I saw that 12.1 is out. Should I install it over the top of the 12 or do a complete reinstall? Will I be able to import the database? Thanks Chuck
URL Monitor - How to change the name?
Hi there, I have had a URL monitoring up and running okay for a while now and I now have a need to change the name; however I cannot see how. If I drop the current one and setup a new one, I will loose the historic monitoring which is not something I want to do. Is this possible? Thanks Troy
Guidance
Dears, good day... I'm trying to remove some SITES, but I keep receiving a message that it could not be deleted as it is in use by a module... OK, good, but which module ?? Someone can tell me how can I find where or which module it is using the site???
New Feature
The possibility to change network settings in local and remote computer
Deleting site gives failure: site is being used by a module.
ServiceDesk Plus v7.5 b7504 I'm attempting to delete my two remaining sites from the Site List. When I click on the little X next to the site name, I'm prompted if I am sure I wish to delete the site, but when I click OK I receive the following error: FAILURE :Site is being used by a module. Hence cannot delete it. I've made sure I have deleted all the Holidays, Departments, Business Rules, Technicians and Groups from the sites. The only problem I encounter is with Service Level Agreements. I cannot
Remote Probe Monitoring is Essential Edition
WE are a small MSP and have several small customers. OPManager is great for monitoring but we need a remote probe solution. The problem is that we can't buy the Ent Edition. This is out of budget. Are there any plans to integrate probes at the Essential Edition?
When deploying Microsoft .NET Framework 4.5.2 to several machines get Failed installation with Remarks of "Asia"
Hi When deploying Microsoft .NET Framework 4.5.2 to several machines get Failed installation with Remarks of "Asia". Has any one else seen this?
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