I am having a bit of a problem trying to find out the root cause of an error that i am getting. 

Just a bit of information to get started:

- There was a developer before me who set up a process where a Request is created in service desk when a file is FTP'ed to a client's folder

- Sometimes 12 files get ftped to the client at the same time (should have 1 request per file sent)

- We get this task id error below for some of the files being sent while the other Requests are created correctly (this have got me thinking that 12+ Requests can't be created at exactly the same time)

Below shows the error below:

The application uses NodeJS to generate the requests. 

I sifted through the code and found that the syntax is correct where it should create the correct Task ID. 

Please let me know what part of the code you wish to see because i cannot share all of it due to security reasons.

Thanks in advanced.