HI,

I need to use  servicedesk in my work with two different sections:

IT Support section and services section.
so I need your help: either option I or option II or any scenario you recommend

your help is appreciated

Option I
I need to hide technicians from seeing each others when assigning tickets.

ex:

Technician1 & Technician2 (IT Support section)

Technician3 & Technician4 (Services section)

I need technician 1 and 2 only to see each others while assigning tickets, and technicians 3 and 4.

I don't want technicians 1and 2 to see 3&4 and the opposite.

option II:

if we can create from the beginning two sections and link each section to their technicians

IT Section --> two or three technicians

Services Section --> two or three technicians

yet same requesters for both sections.

the requester will choose from the beginning to which section he's sending the request to.

similar to the concept of two sites.

Thank you