Redundant server
Is it possible to create a SD+ redundant server?
ServiceDesk Plus self integration
Hello! Does anyone have an experience in connecting of two (several) ServiceDesks? There are 1 headquarter (SD for the headquarter is installed) and two divisions (SD for each division is installed). All these SDs are independent. But, at the same time, there is one technical group at the headquarter which sometimes recieves requests from the divisions. The question itself: is possible to create a kind of "reduplication" of the information about recieving new requests in the divisions to the headquarter?
Sharing one resource between resource groups
Is there any way to share one resource between some resource groups? It would be very useful feature.
Is it possible to add 2nd PO approver level by default?
Is it possible to add a second approver level by default so that the user doesn't have to click the plus everytime to add a level?
Technician to Requester Toggle
I'd like to submit an idea for a feature request. Create a toggle button for a technician to change their view so that the screen appears as a requester. The same toggle would take them back to requester. This would be helpful in writing documentation for training as well as helping some less computer literate users walk through submitting requests, etc. As technicians we never see the end user portal, and this would help us help our customers in my opinion.
Software > License Agreements > Add New License Agreement - Permissions to add manufacturer
The process of adding a manufacturer when adding a new license agreement; is that limited to administrators only?
Report Problem
Hi, I have problem with the reports in version 9.0 build number 9009 when i want to creat or use report this message shown to me : "error while fetching ajax response Cannot read property document of undefined " how i can solve this problem? (removing the image from Admin-> Organization Details) doesn't work. Thks
Technician | Adding SDAdmin Role
Hello All, I have a technician who I would like to add the SDAdmin role to, however when I go to the technician, and click on "Enable login for this technician" I am able to choose Enable Custom Privileges and choose SDAdmin, however the page is also showing Login Name / Password / Retype Password / Domain. I do not have this users login information and don't really want to ask him for it. How do I get around this? What am I missing? Jeff Day
Problem with creating groups
Hi there, when I create a group with the AD Manager the attribute "displayName" will be filled with the groupname. If I create a group with the normale AD MMC the displayName attribute is no set and empty. Is it possible to achieve this with the AD Manager tool as well? We do not need the displayName attribute to be set. Regards Tom
New User Need A Little Assistance
I am a new user and am looking to create a report that shows the following: Select a specific user - identify the groups that user is a member of and if the group membership has modify or admin rights to a directory folder? Suggestions Craig
Backup failed on Fortigate firewall
Hi, I'm getting a "backup failed" on my fortigate firewall within DeviceExpert: Version: Fortigate-110C v4.0,build0513,120130 (MR3 Patch 5) config global command parse error before 'global' Command fail. Return code 1 FW-Karakter-1 # execute backup config tftp 1201_ConfigFile.txt 192.168.5.3 Please wait... Please wait... Please wait... Please wait... Please wait... Connect to tftp server 192.168.5.3 ... #end Send config file to tftp server OK. Setting timestamp FW-Karakter-1 # end Unknown action
Task condition in workflows
Is there a way to include an IF condition in a task workflow? This can help drive the creation of tasks when implementing service requests. Is there a workaround for this that someone can suggest?
iPhone App
Amy plans to improve and add more features to the iPhone/iPad app?
SDP do not handle Calendar meetings as request
Hi, We have people that send requests as Outlook meetings instead of mail. So what happens is that SDP dot not know how to parse the meeting, and the body of the request is the raw data of the meeting.(Picture below) SDP should be able to parse the meeting so that it's more readable, it could create a scheduled task from the meeting data. This is an issue and not a feature request and i am not expecting this to be resolved soon, i am simply pointing out an issue here. Thank you guys
Virtual Machine partitions
Hi, We recently started using Application Mnaager in our organization and we need to perform some Scheduled reports. I imported some Virtual Machines from Vsphere and would like to do an automatic report every week. To do so I set up some Scheduled reports and added the VMs I would like to monitor. This is when I start misisng something: When i setup the custom reports i Admin->Reporting_> Enable reports >Monitor Type select Virtual machine. Among the various options i would like to receive reports
Is it possible to measure java GC stop-the-world events in Application Manager?
I've been working on setting up our JVM monitoring with Application Manager, and can't find a way to measure the time of STW garbage collection events. We have a need to determine when these pass a threshold so we can determine if we need to tune the JVM differently, or need to expand our capacity for the application being monitored. I can measure total GC time, but can I just measure STW (or pause) time? Any help would be appreciated. James Payne
Convert Service Requests to Incidents?
Hello, I like the new feature where we can convert incidents to a service request template. It would be great if we could convert a service request onto an incident template. I know we can manually edit the request type, but we have an issue where unless the request is on an incident template, we cannot associate the request to a problem record. Many thanks, Frank
330187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
Problems with assets
In my assets module says it has installed a certain number of licenses but when I go to detail it doesn't figure it out why ?
The File was not found
I'm getting the following error when trying to open an attachment from an incident. The File was not found Thanks, Kyle
AD User unable to log in after changing their AD Password
I have a user who changed their AD Password yesterday and this morning they are unable to log into MSP. User account or password is incorrect is the error. I checked their AD Password and it is not locked out .
Assets Tab Not Opening
Hi, I am trying SDP after about one week it was working correctly but now the asset tab is not opening, if I restart SDP service it starts again but then after about one or two hours I cannot open it. I am using version 8
Start OpManager server on boot
Hello, I want to start OpManager (v12.1) automatically when a server running Centos 7 boots. Something similar to: systemctl enable OpManager.service. Please let me know how this can be done. Thank you
Mail fetching and Exchange 2016
Our mail server was recently upgraded to Exchange 2016. Since the upgrade of Exchange, we have not been able to fetch email. The following error is shown when settings are saved: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. The version is 9.2 Build 9225 Outgoing mail is functioning properly. We followed the troubleshooting steps at http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html
330187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
ServiceDesk Plus OnDemand latest release "Project Enhancements" & "Task Dependency Mapping"
Dear Users, ServiceDesk Plus OnDemand made a release for "Project Enhancements" & "Task Dependency Mapping" today September 15th 2016. Kindly check on the What's New page for more details : https://ondemand.manageengine.com/service-desk/whats-new.html The releases in the pipeline are : Request List View Enhancements RTL support for locales Arabic & Hebrew Search Enhancements Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets
Project additional fields - don't show up
Guys, Just to inform you: the additional fields i create on projects, don't show up in the Project module. I created a few test fields, but when i open a few test projects i created, they are not visible. Regards, Sven
GINA - Windows 10 Login Box Position
Hello, Has anyone else noticed the issue on build 5316 (Gina Agent 4.3.1) where on Windows 10 (1607) the login box and picture are shifted up towards the top of the screen?
Close a specific request
Hi all, Please review my senario: when a specific server has been DOWN a ticket generated with ID: #1234 in servicedesk via Email. and when it become UP I wanna the request :#1234 be closed automatically. In other words,How service-desk can close a specific request of a server automatically when the status is UP now!? Please help me fast warm regard.
ServiceDesk Plus Community Digest - Sep 14, 2016.
Happy Thursday, PitStoppers! The past fortnight has been awesome at so many levels. We saw many of you discussing interesting product features, helping yourselves get your issues fixed, and much more. For those of you who missed an awesome fortnight at PitStop, fret not, for we bring you all the action wrapped in this digest. Read on and relive the amazing fortnight. At the Podium: MKR@SDPAdmins is at the podium for the third consecutive week with 132 points. Boot Camp: Boot Camp, as you know is
OpMan v12 UI feedack
Hey guys Regarding the new and improved OpMan v12 UI: Firstly, it's pretty cool and much easier on the eye, except one small issue I have. There's a huge empty space the right of the probe interface that can be used to see more of the application - is there any reason it was designed this way? OpMan v11 made use of the entire screen whereas v12 doesn't. Is there a setting I can change in the config to change these dimensions? Or would that be something you guys need to change on your end and release
fileAttachments folder - Access file attachments over network
We are doing a server migration and the bulk of what needs to be moved is over 300GB in file attachments. My thought was to create a symbolic link to the fileAttachments folder on the old server so that the application could still read those files while we are copying them over to the new server (which could take several days). I tried this, however I cannot start SDP once the link (labeled the same - "fileAttachments") is created. The services crashes right after starting. When I take way the link
Server 2016 Compatability
I'm curious if Manage Engine has begun testing File Audit Plus in server 2016 preview builds. Do you expect to support server 2016 immediately?
Cannot add additional fields - limit reached
Hey guys, I've stumbled across an issue: i cannot add additional fields. "The maximum number of additional fields of type Text has been reached. No more fields can be added." To check i started to count the additional fields I have created across all types: i counted 10 additional fields in my SDPOndemand over all modules (request, requester, technician, problem, change, project, ...) Can u allow more fields please?
ADmanager logs display passwords in clear text
Hello, We've just discovered that ADmanager displays changed passwords in clear text in several places. One is on the Audit Report. Another is the log files on the Server where it's installed. This seems like a huge breach in security. Is there a way to to turn this off or at least an option to hash the passwords?
Is it possible to approve a change request with email commands?
I have a change manager that has requested the ability to approve changes via email, as he has started traveling to other locations and is not always at his PC, but does have email on his phone. I know it is possible to modify request via email, what about the changes?
100 % CPU DesktopCentral Server 7za.exe *32
A lot of times we have an issue with DC-Server, consuming 100% CPU. The process in question is located in the DC-Server-bin-Directory: 7za.exe *32 Any suggestions? Kind regards Rainer
Notifications not Loading automatically
SD+, I am having an issue with my Cloud Based SD+. I am attempting to test the notification panel. It appears that this is not working as a "live push" notification window. I assign a new ticket to a technician, send an email reply, or add a note should prompt an alert on the notification button. I refreshed the page, tried in Chrome and IE, but it will not come up with an alert until the Technician Physically clicks the notification button. once the Notification window opens the red # of alerts
dbo.errorlog growth
We have now encountered issue where the database has grown by 4GB in the last few days, after examining the top tables dbo.errorlog has 6,419,475 records and is 5gb in size, Data usage is now at 1gb per day and we are running out of space Can you provide some assistance with this issue . System log reports the following com.adventnet.persistence.DataAccessException: [CIRelationships] Exception occured while inserting rows Current version - 8.2.0 Build 8200 MSSQL 2012 Many Thanks
Notification profiles increased
We have had approx. 20 notification profiles handling all alerts for OpManager. Today, when removing a user who is no longer here, my profiles increased to approx. 200. It appears that each device now has a unique notification profile just for that device. Anyone else have this happen?
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