Is there any way to disable the AutoCC feature in SD Plus
Hi, When we reply to a user's request, if the user has cc'd in multiple people then every time the technician clicks on reply, it cc's all those people again. Any way to turn that off as it can be pretty risky specially if the original requester cc'd the whole company then technician's reply will be sent to the whole company unless he/she removes everything from cc text box manually which consumes time that is unproductive
E2005: Not able to retrieve complete data from the MIB.
I want to add FortiGate device on Bandwidth Monitor, but get the error message . E2005: Not able to retrieve complete data from the MIB. how can I fix it.
Celebrate sysadmin day with our sysadmemes!
Who says IT is all work and no play? Not us! In fact, we encourage you to laugh at some funny sysadmemes - it's good for the imagination. Caption these images and pep up the fun quotient. Caption as many as you can and win an Amazon voucher worth $20.* Note: You'll not be able to write your caption in this thread. Please click on the image you'd like to caption and write your captions on the thread that opens. * Winners will be chosen based on the participation and creativity.
Cannot Login to EventLog Analyzer
Hello, My Systems Administrator left our company and when I try to log in to EventLog Analyzer, with any of the logins he left behind, it responds with "invalid login." I tried admin admin but that doesn't work either. What can I do to be able to log in? Thank you. Gloria
Maximum time limit under Access Control
Is there a way to have the system Sign Out the user of a session once they reach the maximum time limit instead of simply disconnecting them from the RDP session? As the way the current system is setup, the user is disconnected from the session, but the system remains logged in with the account that was shared.
Preventive Maintenance
Hi, Is there a way you can export a list of the Preventive Maintenance items you have setup to include Category, Sub-Category, Item, Time etc. ? Not the ones you've created, just the list of items that should get created each day.... Andrew
Features request: passphrase generator instead of password + same user for remote login unix ressource (root test)
Hi! Passphrase are a lot easier to type/remember. Linux console in VMware don't let you copy/paste. Also we use AD integration for all our Linux servers. Since we disable root login, it would be nice to be able to just use one single AD user to check all the root passwords.
Install Windows components like SNMP?
I need to install and enable the SNMP service on my desktops (for Opmanager to see them). Is there a way to install Windows components using DE? I know it's possible using ocsetup in Windows and sysinternals psexec like this: psexec \\COMPUTER –u USER –p PASSWORD “start ocsetup snmp /quiet /norestart”
open a request when contract expires
Hi We have alot of contracts that expire and it sends a email to certain users. How can we make that when a contract is going to expire it should open a request and with this we would be able to add notes and attach PO to the request etc Thank you
Technician Variables in email notication template
Hi We would need that when requesters get email that the ticket has been assigned that we can put in more then just $Technician we would need $Technicanemail $technicianphone since we dont users to reply to the emails we want users to login to the portal. Please have this done ASAP thank you
Creation of incident by user-requestor via REST API
Hello, Please advise me how to integrate the service desk with user-requestor via REST API? The user-requestor does not have the technical key, and without it the incident can not be created. Any other way? Thank you.
Quick Create Settings (for Requester)
Dear Support, Is there any option for Quick Create Settings to end user, as they don't want to complete all the form in incident template. Regards Mooez
Unable to launch new install of SDP-MSP on new OS
Hi ME, I have just built a clean Windows 2012 R2 Standard VM and installed SDP-MSP with the MySQL database and when I try to run it I can't get past the splash screen and have the message '.\changeJRE.bat' is not recognized as an internal or external command, operable program or batch file. Note. This server is doing nothing else and has not been changed in any way since creation. Can you please help me get this POC up and running? Cheers, Chris.
Event Log Templates
Is it possible to bulk upload event log templates. We have identified around 200 event log messages that we would like to assign to certain assets (OpManager ver 11.6). It is a very onerous process to do it manually. Thank you Bob
Connect to the OpManager DB remotely (PGSQL)
Hi, I need to connect to the OpManager PGSQL DB from a remote server. Could you tell me how I can do that? Is the connection from external server permitted? What is the DB name? (it should be OpManager DB) What is the port? What is the username/password? Is it possible to have the DB ER schema of the release 11.6? Thanks, Roberto.
Search contact by e-mail when adding new request
Hi support team When adding new request, user support can only search contact by name. User adminsitrator can search contact by email but other support users cann't. I want to ask how user support can search contact by e-mail when adding new request. Thanks
Populating "Asset Components" in Assets
We use an air gapped system, so I have to add all the assets by CSV spreaddheet. I am trying to get to grips with the Asset side of Service Desk. I can create a server but I want to add "asset components" to the server, like memory, PSU DVD drive memory etc. In the default setup I have under Assets, Asset Components there is only Keyboard and Mouse. I can not see how to populate these option to include Memory, PSU DVD drive etc? I am new to administering this and the previous imcumbent managed to
Manage Engine slow down
Hi, Our Manage Engine environment is experiencing slow down from time to time until the time we cannot access it anymore. Sometimes, when we restart the service, it will be up again. What could be the possible reasons for this? The only thing that we can think of is the large number of file attachments. Will that be a concern? Thanks! Geraldine
New Technician - stuck in a loop on Zoho and SDP login
Guys, I've assigned a user the Technician Role, enabled login for him. He accepted the invitation that was sent out to his mailadres and somehow got caught up in the Zoho account pages. I subsequently went to disable his login, and enable it again, so he gets a new invitation: he doesn't get the invitation email. And when i try to get to sdpondemand.manageengine.com, we always get this page, and we cannot get past this. If we select "participate in your Servicedesk Plus Ondemand company account",
Backup failure
Hi, We are receiving the below error during scheduled backup in the Manage Engine Servicedesk Plus. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native
Access Control allows continual control
When I set a resource to have Access Control for a specified time, once that time expires, the user is kicked out of the remote session and back to the Resource. If the user clicks on the Open Connection again, the user then has unlimited access to the resource, even though the time is expired for that particular user.
REST API - Get all CI´s owned by a person OR department
Hi all, Is it possible to use the REST API to get all CI´s owned by a person OR department? Thanks, Hans ### Get all CI´s $key = '627CAA04-A195-4EB5-88FB-348A888CAAAA' $server = 'servicedesk-test.DOMAIN.com' $body= @{OPERATION_NAME='read';TECHNICIAN_KEY=$key;format='xml'} $xmldoc=Invoke-RestMethod -Method POST -Uri "$server/api/cmdb/ci/list/all" -Body $body $xmldoc.OuterXml
Email issue since 9226 upgrade
We upgraded to 9226 after having an issue with 9225. Thankfully this has resolved our first issue however now we are using 9226 our notification rules are not working properly. For example when logging a request via email we generate a reponse with the subject: Your IT request has been logged - Ref: $refid For some reason when we log calls post upgrade either no response is recieved or a response is recieved with a reference id that does not match the request that has been logged. Call reference
Question regarding Notification Profiles
Hi I want to notify one person inside working hours and another person outside working hours and in weekends. I can do that, but it takes 4 notification profiles as I see it. One from 00 to 07:59 on workdays, one from 08:00 to 15:59 on workdays, one from 16:00 to 23:59 on workdays and one for the weekend. My question is: Is there any other more simple way to do this? :-) I'm on Opmanager build 11600 Best Regards Claus
Important: Static IP Address for Mail Communication
Dear Users, ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails: 74.201.84.80 74.201.152.59 74.201.154.214 165.254.168.201 We are expanding our infrastructure and will now be adding couple of more IP addresses. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the 4 static IP address are requested to make the following changes
How to customize Incident, Service catalog, Quick action menu bar
Hi Team, I would like to customize Incident, Service catalog, Quick action menu bar so could you please let me know how to do it. Example, Created incident catalog called "Windows Software issue " - By default it is showing after New Incident under incident catalog menu bar Incident catalog - software issue [category i need to create ] - windows software issue [catalog that i have created] Thanks Arjun
Unable to save image to external device
Hi We recently purchased OS Deployer 5 (5.0.3,117) but have been encountering issues when saving an image to external USB hard drive. We have tried two external devices, both 2/3 TB and unused. The external hard drives were recognised when connected to a PC but when we attempt to save an image to the device, OS Deployer doesn't see the device and is unable to save the image. The external hard drives can then no longer be used as they are not recognized devices regardless of which PC they are connected
Creating Tasks
Whenever a task is created the browser closes. I tested this on I.E 11 and on Chrome. I enabled popups on I.E.and now receive message "The webpage you are viewing is trying to close tab" Do you want to close tab" If I say no the task creates fine. In order for it to work in Chrome I have to do a save and add new. 9.2 Build 9213
Remove -> re-add technician effect on tech history?
If I remove a technician's account, then re-sync AD , then re-add the technician with the same credentials, will he still be attached to his long term history on requests and changes and custom views? I have a tech who is getting weird behavior and I believe this is a solution. Thanks
ServiceDesk Plus 9226 Released
Dear Users, SDP 9226 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9226: SD-63712 : Unable to login into application when passing user name and password as parameter. SD-63873 : Duplicate assets found when searching an asset. SD-63692 : Unable to create Purchase Order from Purchase Request when modifying the requested item name. SD-62640 : Software compliance does not get updated properly when workstations
PMP - Is the license only restricted to Administror or also Password Administrator?
Hello, on the license page (https://store.manageengine.com/passwordmanagerpro/perpetual.html) i´ve seen, there is for each license a restriction to Administrators, not Named Users like in other products. That means, with the first license (2 Administrator) i can have 100 user with Password Administrator and Password User to work with the license?
Can't able to see a technician
Hi, I created a technician but I can't see him. He is active because he can manage tickets (reply, close). I would like to add a new role but I can't. If he try to create this technician again, the message is : "Login with same name already exists. Please provide a different value." Have you got the same issue and have you a solution ? I don't want to delete and create again the technician because all tickets he has closed will be blank for the field technician. Regards Sylvain
Built-In admin account counts as technician license?
I don't understand if I can not delete or even edit the built-in admin account then why is it counting against my technicians license? I don't want anyone to ever use built in admin account.
Restrict Incident Request Types to User Groups
I want to restrict Incident Request types to specific groups, for example I only want users that are part of my HR group to be able to create requests that are related to onboarding and offboarding. I do not want any other users to even see those options. Is that possible?
Wipe for Laptops
Hi All! DC has nice feature - wipe for mobile device. What about wipe for laptops ?? http://odarchuk.com
Where to find latest Hotfix?
We're on DC 92080. The latest SP on the DC_SP-and-Hotfixes_Site is 92082. The actual Version seems to be 92093 with Autoapproval supported since 92091. Where can i find the most recent Version? Kind Regards Rainer
After migrating to MS SQL
Hi, I've recently migrated the patch management database to our MS SQL server. I see that postgresql is still running in the task manager and ME is the only software that uses it on our server. Is it possible to deactivate it completely and remove the according data from the server safely?
AD user locked from SDP-MSP
Hello, I have a question. It happens on a regular basis that one of our users get's locked in SDP-MSP after a couple of failed login attempts. It happens when the user is locked in AD, but not always. When we unlock the user in AD, the user still can't log in SDP-MSP. How long does it take for SDP-MSP to synchronize with AD? Do you have a query we can use to check which users are locked? How can we unlock the user in SDP-MSP? I've seen queries to unlock administrator bad logins, but not for non-admin
Scheduled reports after SD+ reinstall
Hi, I recently had an incident with SD+ that made me reinstall with your help. I was able to restore attachments and everything but scheduled reports. Can you please let me know which files/folders or how I can restore this reports? Thanks
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, SDP OnDemand service and all Zoho services will continue to be operational. We do not expect any major interruption and you should be able to continue using all services during this upgrade. We will update this forum post once the data center maintenance is complete. Meanwhile, in case you do experience
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