Copy / Duplicate | ADSelfService Password Expiration Notification?
Is it possible to duplicate Configured Password/Account Expiration Notifications? When trying to keep all notifications/emails to a standard is very time consuming when you have lots of rich text formatting and structure.
Upcoming enhancements in Zia Cluster Analysis, Google AI Studio integration, multi-language solutions & Ask Zia as the default requester landing page in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Zia Cluster Analysis Introducing Cluster Analysis to
[Live Webinar] 4 Password Policy Best Practices for Stronger Security
| FREE WEBINAR 4 Password policy best practices for ensuring compliances Register now February 10 at 2 PM AEST| 2 PM GST | 2 PM EDT Passwords are the first line of defense against security threats, yet weak passwords remain a prevalent issue, making users
How to check logs to identify why the installation failed?
Hi, I'm deploying custom scripts to many machines, of which some of them are successfully deployed, while the rest encounters the generic error "Script fails with error :. Unknown error -1073741819". Look forward to receiving your kind support.
Mail Settings for 2nd SD Instance
I've just enabled ESM with a second instance. Currently, we use Microsoft Graph to connect to the existing IT instance's mailbox. Will it be possible to use the same client IDs & client secrets to connect to a different mailbox to process incoming/outgoing
Clean Agent store on Linux?
Hi Folks, we have noticed that the agent linux consumes a lot of disk space under /usr/local/manageengine/uems_agent/data/patch/store Can we safely remove the files? Is there any method to clean up those old packages? greetings Igor
How to Migrate Microsoft Teams Chats Between Tenants Without Data Loss – CloudBik’s Proven T2T Solution
Are you planning a Microsoft Teams Tenant-to-Tenant (T2T) migration but worried about losing important chat history? Migrating Teams chats between tenants can be tricky — with risks like data loss, broken links, or missing attachments, many organizations
Reset Mail server configuration from zero Version 15.2
I need to reset the mail server configuration, because we are unable to save any change, any change we try to do we receive the following errors:
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Hi guys, I'm having the following issue updating Servidesck Platform. Does anyone have a solution to this issue? I really need to complete the update. Any help would be greatly appreciated.
License Certificate
Hi Team, We have received the certificate license from our local distributor and request for update the license. Can you guys help to update the license certificate need for compliance document. Because on the certifcate license only inform about the
How can I report the missing patches on servers on a single screen?
Hello, I kindly request your support on how to create a report in which each server’s missing patches are displayed together on the same page. The goal is to have the report output list the server name (Computer Name) along with the missing patches (Missing
Patch with Confidence: Stop Auto-Updaters' Hacking Risks
One silent redirect is all it takes! The recent Notepad++ updater incident shows why letting endpoints self-update from the internet is a supply-chain risk, because attackers compromised parts of the update infrastructure and selectively rerouted in-app
Patch with Confidence: Stop Auto-Updaters' Hacking Risks
One silent redirect is all it takes! The recent Notepad++ updater incident shows why letting endpoints self-update from the internet is a supply-chain risk, because attackers compromised parts of the update infrastructure and selectively rerouted in-app
Patch with Confidence: Stop Auto-Updaters' Hacking Risks
One silent redirect is all it takes! The recent Notepad++ updater incident shows why letting endpoints self-update from the internet is a supply-chain risk, because attackers compromised parts of the update infrastructure and selectively rerouted in-app
Exchange Reporter Plus build 5801 is out now!
Hello everybody, We are glad to announce the release of our latest build, Exchange Reporter Plus build 5801! Enhancement: Scheduled Tasks History now lets you search for specific data-gathering tasks and see which server the logs came from and the period
ESM Portal Customisation Preview Problem
I've just enabled ESM (Build 15220) and find that I'm unable to preview any changes to the current ESM portal or a different template. I get a "User does not have this permission" error, which is a little strange as my account is an Org admin. I've restarted
Simple Trigger for “Attachment Added” Notifications
Idea: It would be great to have a simple, built‑in trigger that sends a notification when an attachment is added to a request, even if no comment or field is updated. Why: Attachments are commonly used to respond to requests in approval workflows. Without
How to Migrate SharePoint Site to Another Tenant?
Migrating the SharePoint site to another tenant is a daunting task, due to the unavailability of native or manual methods. Therefore, we have only one option to opt for an automated solution to migrate SharePoint Site to another Site. But the question
How can I change the default filter for all requesters?
Hi, how can I change the default filter for all requesters? I want to change the filter from "My Pending Requests" to "All My Requests".
Error updating to 15.200
Hi, Team, After successfully upgrading the UAT environment, I've got these alerts on the production environment:and then, I ran initpgsql.bat, then I selected the ppm file. It began the installation, but stopped when moving from 16% to 20% - the window
Patches published to Self Service Portal always fail to download/install
Any patches I publish to SSP fail with the error "Patch stored location is not available to download the patch from the server" when trying to install. Software deployments work fine, but patches will not work at all. I don't think it is a permissions
How to pull AI-driven search traffic data into Analytics Plus from GA4?
Hey everyone, Has anyone tried pulling AI-driven search traffic data from GA4 into Analytics Plus? I’m dealing with a lot of traffic coming from SGE, Perplexity, and other AI-powered search results, but GA4 doesn’t break this out clearly. I want to track
Security Policies
Hello, I would like to understand how Security Policies work in Configurations. I configured a setting to block Regedit, but when I suspended the task and deleted it, the block remained on the endpoint. Do I need to reconfigure everything I block with
Windows operating system update on ServiceDesk server.
Hi Any issues with preforming an in place update from a Widows server 2016 to Windows server 2020 on our ServiceDesk server? We would stop the SDP service during the OS update and resume after it has been completed.
Improve Custom Module!
Custom Module is very good idea, but its incomplete and please add these options to Custom Module: Form and Filed Rules Additional filed management (Now, I created a filed and I cannot delete it!) Set permission technicians to access Custom Module on
Have you explored the Marketplace yet?
Extend the power of Log360 Cloud with our expanding Marketplace. With 17 extensions live today and more coming soon, you can easily connect your tools, add new capabilities, and get deeper security insights without complexity. If you haven’t checked them
Have you explored the Marketplace yet?
Unlock more value from Log360 with our growing Marketplace of extensions. With 7 extensions already available and more on the way, you can expand integrations, enhance visibility, and tailor Log360 to your security and compliance needs. Haven’t explored
Important: SDP iOS Push Notification certificate expired on 21st December 2025
Dear Users, ServiceDesk Plus iOS push notification certificate expired on 21st December 2025. Hence to overcome push notification issue, please follow the steps outlined below: 1. Shut down the ServiceDesk Plus application. 2. Navigate into <SDP_home>\conf
Choosing to assign a Support Group instead of an individual technician?
Hello, I have a single site with a single incident template. I have a small team of help desk techs that I have added as technicians. I have also created a support group for the team. I expected to be able to have an option, from the technician dropdown,
How do I change this - browser tab name
version 14105
Is DEX an add-on or is it now part of Endpoint Central?
Hello, I would like to know if DEX is only available for a specific period or if it is now integrated into Endpoint Central?
OS deployment through Direct communication.
Is OS deployment via direct communication planned for remote offices? If so, when?
Feature request: Attack Surface Analyzer / Kerberoasting add column "Target Object Name"
please add the "Target Object Name" to the Columns which you can see in the threat details. It is important to see, which of the targets were used. Under thread evidence it is named as "requested service". And it would be very helpful to be able to generate
Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
custom menu vulnerability
I found a bug or security vulnerability If you define a custom menu, all technicians can click on its options, and if one of the options in this menu is access to ESM portal settings, technicians will be able to view/edit it, etc. For example, if one
Creating helper text or guidance in a change request
Does anyone have any tips on how I can add helper text or guidance inside a change request? Often the fields to complete are very generic and could use some guidance on how to complete them - but there doesnt seem to be a standard way of adding context
[Free Training] Beyond performance metrics: Unlocking end-to-end observability
Modern IT environments are expanding faster than ever—stretching across cloud, hybrid, on-premise, and edge. As organizations adopt new technologies to scale, the burden on IT teams continues to rise. AI and automation are stepping in as essential allies,
Problem to Change Associations
Hi, I can't associate several changes to a problem. Is there a limit to only one change per problem or am I missing something?
trying to upgrade from 15200 til 15240
When trying to do an upgrade from 15200 to 15240, i get this error - 02-02-2026 20:28:46 [com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil] [INFO] : INFO mesaage ---> The patch cannot be applied further as some exception occurred. Please
OS Deployer AutoCollectDrivers All fail to install.
I'm not sure what is going on but all the auto collect drivers always say fail to install and it just remains existing drivers. I moved the primary driver collection to a new location, same location as manual drivers which all install fine. It does this
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