Is there a report that lists Requesters that don't have a ticket?
I need to delete superflous requesters in SDP. We've already cleared out those that didn't have a Domain associated (except for a few manual accounts) and now we wan to remove the others that doesn't have a request attached to them. So is there a report
Is there a way to follow up on what reply templates are being used?
We have close to three hundred now and I would like to know which of them are actually being used or not. Is there a report I can run or do I have to ask the entire organisation?
AD Import structure
We are working to set up ServiceDesk Plus (on-prem). We have successfully been able to do an import. We have site pulling in the site attribute. However, department is pulling in department + site. Any way to only restrict this and just pull department
Filter option
Hello. I have a couple of filters for my requests. I have one for "Tickets open Today" and one for "Tickets Resolved/Closed" today. Each morning, I go to these filters and adjust the date to that date. Maybe there is a way to do this, and I don't know
Auto Response on a reply to a closed ticket
Hi, Is it possible for SDP to autorespond to any Requesters who respond to a closed ticket saying something along the lines of "This ticket has already been closed. Your response will not be monitored. Please open a new ticket for assistance" Regards,
Filter Requesters by domain
Is it possible to filter the REQUESTER field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify ticket creation
Safely Migrating Historical Encrypted Outlook Email Threads into SDP requests
Note: This post was generated with AI assistance based on a lengthy, real-world Outlook → ServiceDesk Plus migration script. The goal is to share the underlying design and lessons learned in a concise, reusable way. We recently needed to migrate a large
Is this Possible to Backup Yahoo Emails Without Attachments?
I’ve been using Yahoo Mail for years, and I have thousands of emails, many with large attachments. I want to create a backup of all my emails, but I don’t need the attachments—just the text and metadata. I’m hoping to save storage space and make the backup
Using Custom User Group with Self Service Portal
Hi. I am unable install packages using the Self Service Portal when using User Groups. The packages install without problems when using Computer Groups but fail with User Groups. I have tried selecting install as System User, Target User....I even create
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
License issue promoting user to technician
Hi, We're using ServiceDesk Plus Cloud Standard Free Edition and I'm having issue trying to promote users to technician. My current plan ID is "FP2006522636074" and I can see that it's limited to 10 technician? maybe it's 5 for the free edition, but anyway
Silent install problem in HyperOS2
Hello. I want to install apps through MDM software on a Redmi Pad 2 tablet with Android 15 and HyperOS 2 user interface. I have done this before on Redmi pad SE with Android 13 and MIUI 14 without any problems. However, on the new tablet, I'm encountering
Specific Information from Logfiles
Hello, for an external reporting Tool i need the following information on the Client PC. Please help me find these informations. 1.) How many and which patches are pending 2.) Is currently a patching process active 3.) When was the last time the system
Deploying ServiceDesk Plus as an Active-Active System
Hi all, I know that the Failover Service on SDP implements a hot-standby system, meaning that a primary server runs by keeping a secondary server in standby mode. But are there any possible ways to make the secondary server operate simultaneously with
Request for Script to Render Approved Request Details in HTML Form
Dear all, I need the script or recommended method to retrieve and display the details of a registered and approved request in a structured HTML form. Specifically, I need a script that can fetch the current request data and render it in an HTML layout
How Can I Convert Maildir File to PST Format?
If you’re looking for a reliable way to convert a Maildir file to PST format, choosing the right approach is essential for smooth access in Microsoft Outlook. Maildir is widely used by Linux-based mail servers and many email clients, but Microsoft Outlook
[New Release] ADManager Plus' latest build 8033 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8033. Enhancements: Added support to enable Kerberos AES 128/256-bit encryption in User Creation and Modification. Issues fixed: Fixed an issue where
Common shared resource with unique individual accounts (unshared)
Use case: Corporate security requires each individual to sign into a common resource using their own personal account (credentials). Does PAM360 support a methodology to share a common resource (IP Address, FQDN, OS, etc.) with many users while allowing
[SDF-61622] VMware Network scan with vCenter credentials
Hi, I have five ESXi server that include in vCenter server as cluster. I can't to add ESXi username or password. Just I can to add vCenter Server credentials. Now do you have any solutions for scan VMware hosts or VMs with vCenter credentials. Thanks
Need a Laugh? Ragdoll Archers Is Your Perfect 5-Minute Stress Reliever
Having a long day? Need a quick escape that’s guaranteed to make you smile? Forget complex games and jump into Ragdoll Archers . This browser game is pure, unadulterated fun. You control a floppy, unpredictable archer whose main goal is to somehow land
Tickets aren't re-opening on reply anymore
We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'
Milestones Cannot be Closed if Task status is "Cancelled"
Good afternoon, We have discovered that if we set a task inside of a milestone to "Cancelled" instead of "Closed" we cannot mark the milestone has "Closed." I have checked the Status classification and confirmed that it is a completed status, and it happens
Remote Control says connected but doesn't fully load
We have rebooted our server, rebooted our machines, cleared cache on our browsers and tried different browsers and still can not fully load a remote control session. Is there something going on with Endpoint Central?
Workflow is discarded after Editor edits Request
I am trying to set up a Workflow for a New Starter. The Request begins in the "On Hold" status, because an Editor was added to it. Once the Editor saves changes, the status is changed to "Open", automatically, irrespective of the Workflow. The Workflow
Custom Login Page - Size Issue
Hi On my custom login page I've noticed sometime the background image is resized for some of my technicians. This is what I want it to look like: But sometimes it looks like this: This is the code: <div class="sdp-bg" style="background: url(/custom/customimages/FINALPTLOGORESIZENEW.jpg)"></div>
Service Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)
Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)
How to convert MSG files to HTML files easily?
If you are looking to convert MSG files to HTML easily, you can use the ConverterTools MSG File Converter, a reliable tool designed for both Windows and Mac. It allows bulk conversion of MSG files into multiple formats, including HTML, PST, PDF, EML,
A delay of 20 minutes upon approval of the application
Good afternoon. Today, colleagues noticed a strange behavior regarding the approval of the application, when the approval trigger is triggered, then the next stage should be launched. But it starts with a 20 minute delay. Because of this, the approval
Configlets for TP-LINK
Hello Commands aren't executing on TP-LINK devices. They stop on the first command. Can you suggest what the problem might be? I also noticed that when connecting via SSH on OPM, the Enter key doesn't work, and I can't delete a command. Could this be
OpManager default discovery
Hi, According to the install guide the OpManager "Once installed, OpManager looks out for all the neighboring servers, and domain controllers in your network and add them into the OpManager Inventory." Getting Started - Discovery| OpManager Help (manageengine.com)
Add a new button in a service template
SDP version: 14506 Is it possible to add new buttons in a service template? I have created a custom field that is "Single line text". I wonder if I can add a button under that custom filed, when i click on it a new cutom filed "Single line text" shows
OpManager Auto-scan after install
Hi OpManager Support, May I know if there's a way to disable the auto-scanning in the OpManager after install? I wanted to add specific Host IP to be scanned only, since the default auto-scanning of OpManager triggers our end-point security tool and sending
About OPM pg user
Hello! I am using the OPM software, and I would like to know what the username and password are for the system database. Could you help me?
How to Increase Domain Authority
How to Increase Domain Authority is a resource hub for SEO enthusiasts and businesses looking to boost their website authority. It provides actionable strategies, expert tips, and proven techniques to improve search rankings, build strong backlinks, and
NTLM for authentication - Report
Hi My I know if "Ad Audit" have features or report to show me, How can I find out if my clients are using NTLM for authentication instead of Kerberos against specific Windows servers, applications, or services Find the machine/application/services using NTLM for authentication ? That will show me in the report
What software can open PST file?
If you are looking to open PST file without Outlook, you can use specialized software like MSOutlookHelp PST File Viewer. These tools allow you to view all data stored in a PST file, including emails, contacts, calendars, and attachments, without requiring
DLP policy conflict
Dear Support Team, I am experiencing a critical issue with the DLP agent where multiple policies with different enforcement actions are not functioning correctly. Problem Description: I have deployed two DLP policies to a client endpoint with the following
Change in Windows login agent uninstall/update method in ADSelfService Plus (from build 6304)
Hello Everyone, From ADSelfService Plus build 6304 onward, the Windows login agent can no longer be updated or uninstalled through the Windows Control Panel. To manage (install, update, or uninstall) the Windows login agent, please use one of the supported
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Watch and Save Instagram Stories Privately
Want to keep up with Instagram stories without anyone noticing? Many users wish to explore updates from friends, celebrities, or favorite creators privately. With the right approach, you can stay invisible while browsing and enjoy content on your own
Next Page