Migrating from Endpoint Central On-premise to Cloud
Has anyone migrated endpoint central from on-premise servers to the cloud version? How do you populate the server data? I understand the migration process for the agents, but do not understand how you migrate the backend data.
Reply template share with specific group or technician
Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710
Custom SDP Report
Dear Team , I am looking for a report that will show me all the support groups, the owner and group technician in charge I have this report, but it doesn't show me what I need select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician",AaaContactInfo.EMAILID
Seeking Guidance: Our E-commerce Site Struggles with SEO Rankings - Help Needed!
Hello, fellow forum members! I hope this message finds you well. I'm reaching out to seek advice and expertise regarding a persistent issue we're facing with our e-commerce website. Despite our concerted efforts, we're finding it challenging to improve
Deletion of audit records/events and impact on database
We are planning to change the setting 'Purge Resource Audit Records' in Password Manager, currently this is set for multiple years (1000+ days) and are going the set it to 366 days (1 year) for both resource and user audit. Wat will be the impact on the
Requests API V3 Gives Results from API Documentation site but not Postman for same inputs
I am trying to get a Postman API v3 call to provide results from our on-premises v3 API. When I use the following input_data from our instance's API Documentation site (https://{ourURL}/SetUpWizard.do?forwardTo=apidoc) that allows you to test the API,
Using a Global Variable to update Additional Application Fields
Hi! Can you tell us more about Global Variables? Can I use a global variable to fill in Additional application fields? If this does not work, is it possible using Deluge to fill in an Additional field of the Application with the value of the decrement
Is it possible to organize custom fields?
I have created a new Non-IT asset to contain our SIM cards. To this I have added several custom fields to reflect SIM card infor such as IMSI, ICCID, PUK, ADM1 etc. The problem is that in Assets, when the SIM type is selected and 'Import using form' or
How can we pop-up Alert Message if their is No Attachment during Form Submit?
Dear All, We have made the Attachment field Mandatory for a Service Template but we also need to pop-up the alert message for the user if he/she doesn't attached the required attachments during the Form Submit. Please let us know how can we achieve this
ENDPOINT CENTRAL - Modify the default installation path or move from the original path to another
Hello Community, I would like to know if it's possible to modify the default path installation for the Endpoint Central agent and/or if it's possible to change the path after the installation. Thanks Davide
PII Policies
I am new to the DLP plus environment. I need to setup the following. Can this be done and how? Restrict and alert PII and PHI transfer (file upload or copy and paste content) through untrusted web services (such as FTP, social media platforms, unauthorized
PXE Boot Issues
When I start a deployment task and reboot the target machine, PXE boot will not start for me. It will just load the startup menu after 30 seconds or so. I have added options 66 / 67 to our DHCP server (Palo Alto Firewall). I am able to capture an image
Error Message when trying to update AD Manager
AD Manager Build 6300, I am trying to update to 6500. In the update manager i browse to the .ppm file, but when I click Install I get a pop up message saying "Please Start and Stop the Server once before Applying this Service Pack!" I have stopped and started AD Manager several times since applying last update, AD Manager has ran 8 days since last updated. I have ran StopADSM.bat and StartADSM.bat nothing is working. Please help? Is this saying I need to restart the actual server itself, not just
ManageEngine User Conference 2024 - Turkey
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening on May 21 and 22 in Istanbul,Turkey. This two-day event is packed with leadership forums, product technical workshops, one-on-one networking meetings,
What is the current version and where are the Service Packs
Hi, I’m still new to this, so not sure if it’s me. I downloaded MDM Plus to run on-prem and its version 11.1.2401.3. When I look on the support pages, ass the service pack versions are for version 10.x. ‘Any idea when Service Packs for version 11.x will
[New Release] ADManager Plus' latest build 7231 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7231. Issues fixed: Issue in updating ADManager Plus if the default template under Orchestration was deleted. Issue in updating ADManager Plus from build
Large Image Upload using Configlets
Hi all, i have troubles figuring out a right way to automate image upload to Cisco Nexus Switches. The images are large (~1,9Gb) and it takes significant amount of time to get it through. The default timeout of Commands in Configlets (Advanced Script
Mandatory: Asset Additional Field
Hi Team, Is there any way to set mandatory any Of the additional fields in Asset Explorer? Please confirm. Thanks Mostafiz
New Jersey and San Diego - We are coming back with ManageEngine User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Survey
Hi All, I'm interested to find out how other customers use the survey function in Service Desk Plus (cloud). We've previously used the built-in survey functions and currently have the Zoho survey option selected and in use. We have around a 10% uptake
Create scheduled request or send scheduled emails
Hello all, how are u? I have a question about ServiceDesk plus cloud, is there any way to create new scheduled request? Or if isnt possible natively, is there any way to send scheduled emails from ServiceDesk? Because if I configure request creation by
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Exclude LocalAdmin acct from 2fa
The local admin acct needs to be excluded from the 2FA requirement for operational reasons. We utilize that acct as a breakglass acct so it's not really feasible to have a single engineer with the key.
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Change Domaincontroller settings without Webconsole
Hi together, is it possible to change the settings of the domain controller without the webconsole. I've demoted my old dc and i forgot to set the new information in endpoint central. Now i can't log in. I hope anyone can help me by my mistake Greeting
Can't change alarms that are misconfigured on opmanager
Android Profile - Missing "Sync Mails From" Option
We seem to be missing the "Sync Mails From" option in Android profile configuration for Exchange ActiveSync, shown near the bottom of the table here: https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_exchange_activesync.html
Delay in Seeing Apps in Newly Enrolled iPhones
It used to be when we would setup a new iPhone for a user the default apps for our company (about 19) would get "pushed" to the phone right after it is put into the profile group. But for the last few weeks, there is a significant delay before the default
Agent based monitoring | ManageEngine OpManager
Method for Notifying Technician When Timer Starts / Status Changes
I have recently been making more frequent use of the Onhold status and similar statuses which will stop the timer. I have found that if I schedule the status to change back to Open at a later date and time it can be quite easy to miss that it has become
Download old version of ServiceDesk Plus
Hi, I do a restore of data from a DB made with ServiceDesk 8022. From your site I can only download the build 8026 and when I go to restore data gives me an error. it is possible to downgrade? help me. Giandox.
Page script doesn't run
Hi, I have a couple of page scripts in our environment that doesn't execute unless I refresh the page. It's a bit annoying and not very user friendly. Is there a way to make them execute without refreshing the page?
Network Packet Sensor | NetFlow Analyzer
Applying credentials for Network Configuration Manager
Associating SNMP credentials in NetFlow Analyzer
first name on the reply template
i know it has been asked before but i cant seem to get a clear answer on the previous posts so i'm creating this post to get my answer. Is the variable first name already been added on the request template? i would really want that as our naming format is lastname,firstname which make it really weird when we used the $requestname variable Request template will be something like below ------------------------------------------------------------------- Hi FirstName, This is an acknowledgement mail
Reply Request Template - First Name
Is it possible to add a variable so that a reply email to a request uses the requestor's first name only instead of their full name ($RequestorName). Would appreciate this as it would make the email appear more friendly.
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • April 16th: Los Angeles • April 18th: San Francisco • April
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