What Is the Best Way to Backup Synology Mail Server?
Hi everyone, I'm currently using Synology Mail Server for managing business emails and want to create a reliable backup strategy to protect my mailbox data. While I've explored Hyper Backup and some manual export methods, I'm not sure which approach is
Unable to scan devices using Endpoint Agent
Hello, We are using Asset Explorer with Endpoint Agent but we are unable to scan workstations because we get the following error message: We have troubleshoot in the agent and it shows everything is reachable and working properly. We had previous tickets
ADSelfService Plus build 7000 supports Microsoft Entra ID
Hello Everyone, ADSelfService Plus' latest build, 7000, has been released with the following updates: Feature Microsoft Entra ID support: ADSelfService Plus now extends its capabilities to Microsoft Entra ID, helping organizations protect and manage cloud
Change in Windows login agent uninstall/update method in ADSelfService Plus (from build 6304)
Hello Everyone, From ADSelfService Plus build 6304 onward, the Windows login agent can no longer be updated or uninstalled through the Windows Control Panel. To manage (install, update, or uninstall) the Windows login agent, please use one of the supported
ADSelfService Plus build 6527 offers new enhancements and bug fixes
Hello Everyone, ADSelfService Plus' latest build, 6527, has been released with the following updates: Enhancements The load balancer now supports automatic failover between configured nodes. ChangeDB.bat , the Windows batch file for migrating ADSelfService
Support for Anthropic or MCP server?
Are there plans to add support for Anthropic AI services or an MCP server to allow other AI services to interact with SDP?
Zia and ServiceDesk plus Cloud Teams app have not been working correctly since launch
We have had nothing but problems using Zia since our launch in March, particularly with the ServiceDesk plus Cloud Teams app. The app chat dropped our users into a loop where they had to "add a note" to requests that didn't exist. Then it was returning
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Patch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes critical security improvements across several Chrome and Chromium components, including Compositing, Dawn, Views, Skia, Updater, ANGLE, Ozone,
Patch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes critical security improvements across several Chrome and Chromium components, including Compositing, Dawn, Views, Skia, Updater, ANGLE, Ozone,
Patch Release: Google Chrome 151.0.7922.71/72 for Windows
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes critical security improvements across several Chrome and Chromium components, including Compositing, Dawn, Views, Skia, Updater, ANGLE, Ozone,
Frequency of Product Roadmap updates and releases
Hello, Please could you advise how often the Product Roadmap is either released or updated? Monthly/quarterly/no routine? Thank you Joseph
M365 Security Plus build 4821 is out now!
Hello everybody, We are glad to announce the release of our latest build, M365 Security Plus build 4821! Enhancements The bundled JRE has been upgraded from Java 1.8.0_482 to Java 11.0.31. Security fixes 7za.exe has been upgraded from version 21.06 to
Service Desk Plus Cloud App
Good day, Is it possible to see Service Desk Plus cloud, Project tasks in the Service Desk Plus cloud android app? It seems to only display the request task. Thank you. Regards
File attachments
We backed up the "fileattachments' folder from the SDP Application Server. Is there a mapping file or database report within that folder (or the server directory) that links specific Change Records to their corresponding attachments and module details,
Upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Analytics Integration Initial integration
Papa's Freezeria Secrets: Fast Tips to Maximize Tips & Upgrades
Papa's Freezeria is widely considered one of the most addicting Flash-era management games ever made. Running a bustling beachside ice cream shop on Calypso Island sounds relaxing, but as customer lines grow longer, keeping up with order tickets becomes
ADMP not adding Microsoft 365 from Templates
I'm having a problem with ADMP Templates not adding Microsoft 365 groups even though they are in there. I'm running a Hybrid environment. Am I missing something because the accounts get added on premise and not in the cloud?
Advanced Scheduling within Specific Time Windows for Automations
Dear ManageEngine Support Team, I am reaching out to inquire about the scheduling capabilities for Automations in ADManager Plus, or to submit this as a Feature Request if it is not currently supported natively. The Requirement: We need the ability to
CVE-2025-66516 impact review for Exchange Reporter Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
PXE boot.wim files takes forever to load
If I am able to get a laptop to PXE boot loading the \boot.wim file takes forever to complete. I PXE booted a laptop 20 minutes ago and it is not even half way done loading the boot.wim file. Last week this was not occurring. I have rebooted the server
Best Cloud Migration Software for Microsoft 365 in 2026
If you're looking for the best cloud migration software for Microsoft 365 in 2026, several solutions are available in the market. Each offers different capabilities for migrating Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and other
MTTR Calculation in SDP
Hi All, I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section. MTTR=Resolution Time−Created Time−Hold Time
Survey form on Service Portal and Survey Module API
I have two questions for SDP teams of ME as the following section: 1. Does the latest version of ServiceDesk Plus (On Premise) support direct survey features on the Service Portal (instead of email sending)? When will this features be available? 2. Does
Aruba WLC
Hello i wanted to ask about why is my Aruba WLC doesn't display any data after input the WLC to the netflow? the snmp connection is success i've also had the IPFIX configuration set everything is ok but it seems after the device is recognize by netflow
Audit log error on 15.260
After upgrading to 15.260 we get this message regularly: Does anyone experience the same? /Rasmus
Integrating SDP on premise with PRTG
Greetings Dear Community, I Would like to know if it is possible to integrate SDP with PRTG Monitoring tool. To explain further. I would like to implement this configuration, when a monitored device goes down, it automatically creates a ticket in SDP
How can I migrate multiple OST files to Office 365 in one process?
Migrating multiple OST files manually can consume a lot of time and increase the chances of errors. The MailsDaddy OST to Office 365 Migration Tool offers bulk migration capability that allows users to transfer multiple OST files into Office 365 mailboxes
Using Custom Groups defined by OU to deploy patches
It seems as though if I use a static Custom Group made of of OUs, when any member of an OU changes the changes are not reflected in the static group. That's why they are called "static." But when I try and use a Dynamic Group I cannot select its members based upon OU. does it not make sens that I would want to do this? i can see why some would want to deploy based on OS, Service Pack, etc. but I can make a good case for deploying patches based on a Business unit (OU in active directory-speak)
Reports - Exporting Tags
Is there a way to export tags that get added to tickets in Helpdesk?
[Webinar] How DDI solutions enable consistent policy enforcement across hybrid enterprise networks - July 30th
A single policy gap across your enterprise network can expose your IP infrastructure, and in environments spanning branches and data centers, those gaps are easier to miss than you'd think. Learn how DDI solutions, an integration of DNS, DHCP, and IPAM,
Cannot invoke "net.sf.jasperreports.engine.JasperPrint.getPages()" because "print" is null
Bonjour, Quand j'essaye de générer un rapport depuis le menu rapport, j'obtiens le message d'erreur suivant : Impossible d'appeler « net.sf.jasperreports.engine.JasperPrint.getPages() » car « print » est nul L'avez-vous déjà rencontré ? Avez-vous une
Upcoming enhancements in Maintenance of Task, Problem Closure Rule, Problem Form Rules, Problem Workflow and Revamped System Notification Email Templates in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Maintenance of Task, Problem Closure Rule, Closure Rule Violation Handling, Problem Form Rules, Problem Workflow, Microsoft Teams - Conversational Zia Support
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High CPU / RAM usage by Endpoint Central Agent after update to 11.5.2622.07
Hello, Since the latest Endpoint Central Agent update to version 11.5.2622.07, we are experiencing a significant increase in CPU usage on several workstations, and the issue is especially visible on our Terminal Servers / RDS servers. We have noticed
OnePlus Tablet enters boot loop after MDM enrollment
Dear ManageEngine Support Team, We are facing an issue with ManageEngine Mobile Device Manager Plus on our OnePlus tablets. Environment: Product: ManageEngine Mobile Device Manager Plus Device: OnePlus Tablet Android Version: Android 15 (OxygenOS) Enrollment:
Run As ManageEngine from Start Menu
Hi, We're in the proccess of testing out the application control features and found a bit of an issue. When using just in time access there is no Run As ManageEngine options for icons in the Windows Start Menu. It is there if a shortcut on the desktop
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Secondary Email ID
Hi We are going to be changing our email domain address. Would the secondary email address ID's - allow me to keep my technicians old email address and then add in the new email address with the new domain? Or is that not what it is used for?
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