Get user information from BBDD - Service Desk
Hello, I’m having a problem with the data in the ServiceDesk tables. Whilst checking the database, I’ve managed to retrieve the old users’ job categories and associated extension numbers, but for new users, I can’t find that information. Can you tell
Solutions
Why is it that the majority of the questions that are asked here are referred out to support with no resolution posted here? Isn't the object of this community to assist in quick fixes and ideas so that we don't have to wait on support to help us, and
ADManager Plus app not working anymore
This might have started when I upgraded to 8042, but I can't confirm that. Android ADManager Plus app won't log in, I get a blank "ALERT" pop-up. (using correct password or wrong password) anyone else?
Build version 6528 issues with SSO
Recently updated to newest build 6528 and had to rebuild SSO connection between ADSelfservice Plus and M365/Entra ID application. When users attempted to authenticate account it would start authentication loop eventually timing out. Re-establishing the
Request Notifications for "Shared With" Technicians
Hi, Is it possible for request notifications (via email) to be sent to any technicians that a ticket is shared with, as well as the ticket owner? Scenario: Technician A is assigned a ticket, but Technician B (in a different support group) has input in
Support for Anthropic or MCP server?
Are there plans to add support for Anthropic AI services or an MCP server to allow other AI services to interact with SDP?
User deletion
When a user (requester or technician) is deleted from the application, how does the application preserve and represent his associated historical data? Specifically: What happens to tickets, tasks, approvals and conversations that were previously linked
Google patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Revoke Management password
How exactly do I navigate to where this is indicating to find my revoke management password?
Need to add an user to an AD security group using API which have multiple domains.
Hi Team, can some one please help me how to add an user to a security group via API(version 2) . we have 2 domains in our admanager plus . we need to provide both domains in the request as we are not sure the group is in which domain . please help if
server icon from taskbar missing
The server icon in task bar is missing after updating to build 11.5.2613.09 Manage Engine Endpoint Central.
Masterclass 2026: Get ready to level up your ServiceDesk Plus MSP Cloud expertise
Hi there, Presenting our all new on-demand ServiceDesk Plus MSP Cloud Masterclass to help you master PSA capabilities, ITSM practices, and AI-driven service delivery at your own pace. We've reimagined our Masterclass series into a flexible, on-demand
Masterclass 2026: Get ready to level up your ServiceDesk Plus MSP expertise
Hi there, Presenting our all new on-demand ServiceDesk Plus MSP Masterclass to help you master PSA capabilities, ITSM practices, and AI-driven service delivery at your own pace. We've reimagined our Masterclass series into a flexible, on-demand format
Enable anonymous responses in general surveys to encourage honest feedback
In general, anonymous surveys encourage honest feedback by keeping users identities hidden. When users know their identity is not revealed, they are more likely to share genuine opinions even if they are critical or sensitive. This increases participation
Kafka monitoring in Applications Manager
Hi team, we're running a Kafka cluster that handles event streaming. Does Applications Manager help identify under-replicated or offline partitions, and can it alert us before these issues impact application performance or data availability?
Endpoint Central Plus MSP
We are evaluating the use of Endpoint Central MSP, but have hit a wall. We have a management platform that we're using (developed in house) and it consumes various APIs to perform specific tasks. Is there anyway via the API that you can add a Customer?
Upcoming enhancements in Maintenance of Task, Problem Closure Rule, Problem Form Rules, Problem Workflow and Revamped System Notification Email Templates in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Maintenance of Task, Problem Closure Rule, Closure Rule Violation Handling, Problem Form Rules, Problem Workflow, Microsoft Teams - Conversational Zia Support
Dashboard permissions for SDADMIN role
Will there be any feature release or change in the future to allow the SDADMIN to modify any and all dashboards created in the instance. There may be teams that create a dashboard but do not know how to fully function the backend. As of right now SD Admin
Portal Views
It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.
Error: Tuple limit exceeded
When some users attempt to upload attachment files, the following error message appears: “Tuple limit exceeded.”
Threats&Patches: Upload Pending always remains empty
Hello, While it used to work, it doesn't do so for a while. When approving a patch in Threats & Patches/Applicable Patches followed by the text "(Manual Upload Required)", these patches used to show up in "Upload Pending". Unfortunately, this is no longer
Automatic patch installation does not respect the configured deployment time period
I have enabled automatic patch installation, but the deployment time period is not being respected. It is configured so that patches should only be installed between 12:00 and 13:00. However, the logs show that installations are happening at 14:00, 14:05,
API access for AssetExplorer
Hello, I would like to get a assistance to use the API endpoints to connect and retrieve information regarding AssetExplorer I have tried multiple ways via curl to get a request but none of have succeeded as of now.
Mail Server Incoming error
Hello, We got an email by ServiceDesk saying there was en error while fetching mail. Yet when we try to download the error logs this is all we see. {"message":"No errormail files available to generate zip file","status":"info"} How and what can we do
Postgres Database default password
Hello Team, I am unable to login postgres database via command prompt. could you please let me know. how to login & defauld passord. C:\OpManager\OpManagerNexus\pgsql\bin>psql -U postgres -h 127.0.0.1 -p 13306 OpManagerDB Password for user postgres: psql:
Page Script table
Could you please tell me which database table Page Scripts are stored in?”
Hola, tengo problemas para hacer la subida de version del ServiceDesk Plus
Hola esto es mi situación: debo hacer la subida de versión. actualmente tengo la Versión 14.2 Construir 14205 y debo subirlo a la: 15.2 Construir 15270. El detalle es que a su vez demo de mover la conexión de la BBDD a otro servidor, intente hacerlo pero
SCCM Integration
Hi We are trying to implement SCCM integration but get the below error after scanning for over 12hrs. The error states check SCCM logs but i am struggling to find the log on our SCCM server, checked all event logs in Event viewer and there is nothing
RecoveryManager Plus rolls out build 6320
We are glad to release the latest version of RecoveryManager Plus, build 6320. Features: AD site and subnet backup: You can now back up and restore Active Directory sites and subnets using RecoveryManager Plus. Microsoft Entra ID local administrator password
Saved Passwords
I'm not 100% sure this is related to ADSelfservice plus, but the timing suggests it might be. We are using it for MFA on a mix of Windows 10 and 11, as well as RDP servers 2008 through 2019. We have password changes at 90 day intervals. Previously, when
Upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Workflow Assist is now available in all editions.
Trigger a new ticket
Hey SDP team, how are you? I'm wondering is there a way to trigger the creation of a ticket automatically from a rule or custom script? We want to auto create a ticket when one option is picked in our forms. Thanks!
Visual Studio update
I have a number of machines with visual studio installed, but EC doesnt detect that they need updates. has anyone got EC patching monthly Visual studio updates?
Question regarding an update for a Patch Manager Plus instance
Dear Patch Manager Plus Team, I am currently looking into the topic of updates/patches for my on-premise Patch Manager Plus instance. Upon logging in, I receive a notification stating that a patch for version 11.5.2616.06 is available (see Image 1), and
Endpoint Central Cloud API
Hi Does anyone know if the Endpoint Central Cloud API exposes a computers last reboot time & date? If so, would you point me in the right direction to the appropriate module? Thanks.
Upcoming Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Issues Fixed: Requests: In archived requests,
Endpoint Central Mac Agent — Apple Silicon native build planned before Rosetta 2 EOL?
With macOS 26.4 now showing warnings for Intel-based apps, I wanted to raise this with the community before it becomes urgent. The Endpoint Central UEMS agent is currently an Intel binary running via Rosetta 2 on Apple Silicon Macs. That's worked fine,
Best Tool Stack in 2025 for Ecommerce Technical SEO (Crawlers, Log Analysis, Performance Tools)?
Hi everyone, I’m reviewing my current setup for ecommerce technical SEO and curious what tool combinations are working best for others in 2025. With massive catalogs, crawl-depth challenges, and Core Web Vitals tracking, keeping things efficient isn’t
Azure Virtual Machine for Flexible Business Infrastructure
Businesses are increasingly adopting Azure Virtual Machine solutions to improve scalability, remote accessibility, and infrastructure flexibility. Azure-based virtual environments allow organizations to run applications, store data, and manage workloads
ADSelfService Plus build 6528 supports MFA for SUSE Linux
Hello Everyone, ADSelfService Plus' latest build, 6528, has been released with the following updates: Enhancement ADSelfService Plus now supports MFA for SUSE Linux machines. The supported versions are SLES/SLED 12.x and 15.x, and openSUSE Leap 15.6.
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