Upgrade your MDMP On-Premises server for continued management of Apple devices!
With just a few days to go for Apple's release of their latest iOS 13 and macOS 10.15 Catalina operating systems, there's plenty of productivity as well as security driven features to explore. However, it is required to upgrade Mobile Device Manager Plus server preceding the public release to ensure you can continue managing your Apple devices without any hassles. Click here to upgrade to Mobile Device Manager Plus' latest build before September 19 to continue managing iOS devices.
Manage Engine MDM - Assign enrolled devices to a group using an API
Hello, Can someone advise on API end point that can help in programatically assigning enrolled devices to a group? Thanks in advance. Cheers Hitesh.
Static IP for wifi profiles
Hi there, I'm trying to push out a wifi profile to some Android tablets, which is just a simple WPA2-PSK network. The Android device gets the profile and authenticating to the wifi network works fine but for some reason it's getting set with a static IP in the 192.168.1.0/24 range (192.168.1.100) when I want DHCP so the device gets an IP automatically. I can't see settings in the profile that let me define IP settings for a given wifi network. Has anyone else had this issue and know a work around?
Best Path Forward for Expired DEP Token and Migrating Apple ID
Hello! I have recently come onboard at a company that uses an on-premise ManageEngine MDM Plus server to manage a dozen iPads. Unfortunately, the poor thing has been neglected before my arrival and I would like some help to make sure I'm moving forward correctly and not cause a disruption in service to the tablets or cause them to become unusable. (This is also my first experience using a MDM as well as Apple products, so any newbie precautions would be greatly appreciated.) It is currently running
sync ios with nextcloud calendar/contacts
I have created a profile which syncs an iPhone with a nextcloud calendar and contacts. Because of to the %username% variable it works for all users. Unfortunately I cannot enter the password for the nextcloud in the profile - it is of course different for each user. So the user has to enter the password before she can use the calendar. But whenever I update the profile and push a new version to the devices, the password dialogs pop up again. That is very annoying. How can I improve this situation?
Names missing from user listing
If I look at the user list in the Device management tab the names are missing from all of the users who have devices enrolled in MDM. I can see the details for all of the other AD users but for any MDM users the Display Name, First Name, and Last Name are all missing, replaced by "---" Any idea what is going on here? thanks
Manage and secure enterprise Mac deployments with Mobile Device Manager Plus!
You can now easily manage and secure mac machines. Mobile Device Manager Plus leverages the security features provided by Apple, facilitating over the air deployment of policies for devices in bulk. These features are listed as follows: Enroll Macs in bulk Using Apple Business Manager (ABM) and Apple School Manager (ASM), enroll Macs in bulk. Additionally, supervising your devices provides a multitude of additional management capabilities. Stringent passwords Create and configure password policies
Separate business contacts on iOS? (ideally similar to Android for Work)
Hello everyone, this might be a stupid question but I hope for your patience :) My main goal is to maintain separate private and business contact lists on smartphones. For Android that's rather simple: as soon as Android for work is enabled and a work profile is created, I can install two copies of the Android contacts app, one for private, one for business. I can even install MS Outlook for Android and Office 365 contacts can be synced with the business contact app. If someone calls, the caller
Mobile Device Manager Plus- Free Training
Join us on 25th July and 1st August 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 25: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on August 1: Device Enrollment and Provisioning: Various
Profile Updates
I am perplexed that after saving an update to a profile, and after then publishing an update to a profile, it appears that you still have to go to each group that the profile may be assigned to and then upgrade the profile as well. I really hope I am missing something that is not readily apparent to me. Why does the profile not automatically upgrade on all applicable devices upon publishing?
Apple mandates migration from Device Enrollment Program to Apple Business Manager/Apple School Manager before December 1, 2019
As Apple has advanced to Apple Business Manager (ABM)/Apple School Manager (ASM), which are dedicated portals for Enterprise and Education respectively, the support for Apple Deployment Programs will be withdrawn from the aforesaid date. Apple has consolidated its standalone portals, Device Enrollment Program (DEP) and Volume Purchase Program (VPP) into a single cloud portal Apple Business Manager (or Apple School Manager). The consolidation has simplified device enrollment and app purchases for
Mobile Device Manager Plus' new integrations help simplify device management!
Mobile Device Manager Plus has broadened its support for integrations. You can now integrate the following solutions with MDM. Spiceworks Zendesk ServiceNow ManageEngine ServiceDesk Plus ManageEngine AssetExplorer Zoho CRM Zoho Creator If you want to integrate your product with MDM, access our APIs here. Deploying multiple software solutions to perform distinct tasks takes a toll on your IT administrators. With Mobile Device Manager Plus, you can integrate specialized software applications
MDM - Android COPE - migration paths
Hi Keerthikumar, Appreciate the quick response to my previous post in the community "Link". Based on your response, I have a follow-up question in regards to migration paths towards COPE. Cope includes device and work profile ownership. Device ownership can only be defined at the beginning or after factory reset. If we start with device ownership (with Zero-Touch) for now, would it be possible to activate work profile /COPE later on in the process without having to factory reset devices again which
Admin password forgotten
Hi. I have installed MDM and forgot password. I tried this steps to reset it (using the resetPWD.xml file) but after all steps done I can not login as admin: https://www.manageengine.com/mobile-device-management/how-to/reset-password.html#commands Does anyone know how to reset the password? Thanks a lot.
Inconsistent info in interface?
We've just started using MDM. The person that did the initial set up added some devices, individually assigned the one profile we've got to each of them, and assigned a set of 6 apps to each of them. In the list of devices they each show as having 1 profile, and 6 apps. I have created a group that has the same profile and the same apps plus 2 more. I have added a new device that I have just added to the group (have not directly assigned profile or apps to it). In the list of devices it shows as having
REST API
Hi there, I'm evaluating the "Mobile Device Manage Plus" solution. And I have a question about integration. Is there any (REST) API that duplicates operations which are available on the administration web console (https://mdm.manageengine.com/homePage.do?actionToCall=homePageDetails). Thanks
Android COPE supported in Android 8 - roadmap
Hi ME community team, we are currently reviewing different MDM systems and as part of the comparison, we are checking the availability of the Android profile-setup called Corporate owned and personally enabled - short COPE - the combination of device ownership and profile owner. We see this as critical in case you want to provide a user-firendly experience but also comply with regulations like e.g. GDPR. We were told that COPE would be supported by MDM-Plus by May. The may passed by and I wanted
[Free Seminar] Secure your organization's endpoints against the latest cyberattacks and security vulnerabilities
Be it WannaCry, Meltdown, Spectre or Petya each year bears witness to new cyberattacks and security vulnerabilities, and the year 2019 is no different. From the BlueKeep vulnerability that affects over a million systems, to the ZombieLoad attack that affects nearly every Intel chip since 2011, IT teams across the globe face an uphill battle this year to secure their organization's desktops and mobile devices. Organizations irrespective of the industry they cater to, are often caught unawares by
Mobile Device Manager Plus- Free Training
Join us on 13th and 20th June 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on June 13th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on June 20th: Device Enrollment and Provisioning: Various
MAM through SDK and/or app wrapping
I recently filled out a Gartner survey for evaluating the DC suite and I wanted to ask about some technologies that I wasn't sure if Desktop Central is leveraging. Can anyone please elaborate on the following screenshot??
Delete an AD User Group
Hi I was testing the new feature of being able to create AD User/Device Groups. Can I now remove AD User groups? I've disabled AD group sync from the Active Directory tab under enrolment but all our AD groups are still listed in the device management tab. When I try and delete one I get an error - "Groups synced from the AD cannot be modified or deleted." Can they be removed?
Adding Web Shortcuts or Favorites
I want to add a shortcut to a webpage on the screen of iPads. Is there a simple way to do this? Just something that opens Safari or other browser to some pages.
Mobile Device Manager Plus (MDM) now supports remote troubleshooting for Lenovo devices
You can now remotely control Lenovo devices over-the-air and in real-time. This includes viewing the device screen as well as accessing the device settings which is an effective approach to identify and fix issues on devices used by remote employees. In addition to supporting unattended remote access, Remote Control lets IT admins communicate with the device users via Remote Chat which helps in better undertsanding of the problem. It also supports a number of security commands like lock, reboot,
Mobile Device Manager Plus enhances support for Mac and iOS 12.2
Mobile Device Manager Plus now supports the enterprise related features released with iOS 12.2 and also adds support for essential Mac features and restrictions. With the release of iOS 12.2, Apple has provided enterprises additional control over Siri, Hotspot and eSIM configurations. The admins can now achieve the following with Mobile Device Manager Plus: Prevent users from removing a pre-configured eSIM or adding new eSIM on devices. Prevent Siri from recording searches and storing data for logs.
Hide iOS pre-installed APPs
Hi team, We just begin to test MDM for our clients. I cannot find the way the hide the iOS pre-installed apps in MDM. Could anyone help us? Thanks!
Outlook for IOS Provisioning
Hi, instead of using the normal IOS Emailclient for Exchange access, we are planning to use Outlook for IOS. How can I provision the configuration? I've found this document for MS Intune. But how can I do this with mdm plus? Greets Daniel
Can not enroll device take 2
Seems as though my last post was deleted so I'll tray again. Can not enroll an Android 8.1 device. Send by invitation. Personal device. Install the MDM app on the device and it authenticates. Work profile starts to be installed onto the device. The icon to the MDM app then disappears and I get something that states "OperatorPluggin has stopped working". The device does not finish setting and remains as "Yet to Enroll" in the console (Cloud).
Setting a data transfer limit per session using MDM
With almost 150 devices deployed users still appear to be able to use loads of mobile data without me knowing quick enough, this is because the data session can include Gb's of data, I need to either restrict the data used per active session (say 200Mb) or make sure it disconnects from mobile data every X hrs at which point the mobile data usage platform I use will get an update. can anyone make a suggestion of how I can get the MDM to help with this please.
I broke AD Integration
Due to a fat fingered mistake, I removed the link between my Zoho and AD account. After this the AD sync for users stopped working. When going to Enrollment > Active Directory, my domain is shown as integrated. But when I click the finish button, I I just get brought back to the same screen. I attempted to start over by removing my domain from the zoho business account and by removing the enterprise app from the Azure AD portal. The domain still shows as integrated though. I can't seem to find a
MDM Shortcut hidden after enrollment
Hi, the MDM shortcut is hidden after enrollment and after the work profile created.
Unable to contact the MDM server from Android devices
If you are using MDM Cloud to manage devices running OS versions below Android 5.0 and these devices are unable to contact the MDM server for management related tasks and information, read this post for the resolution steps. Cause: Mobile Device Manager Plus makes use of TLS protocols for secure communication between the server and devices. We at Zoho have discontinued the use of TLS 1.0 and TLS 1.1 protocols with continued support for TLS 1.2 and above, for improved security. This update is necessary
APK installation failed: [INSTALL_FAILED_VERIFICATION_FAILURE]
Our tablets are unable to update to the latest version of our application. it keeps throwing us an error for every tablet that we try to update: APK installation failed: [INSTALL_FAILED_VERIFICATION_FAILURE] I have tried a few different methods. It has only been delivered successfully to 1 tablet. from all the other tablets i have tried it has failed with that error. I did a quick google, and it says to make sure that you allow apps unknown sources/apps to be installed which is set on all the tablets.
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
Exchange Active Sync Disable Recent Mail
Hi, Does anyone know what exactly the option `Disable recent mail address sync ` does in the profile options for exchange activesync? Cheers,
Knox enrolled device not showing in MDM Console
So I have an Android device (Samsung Galaxy S9) that was previously enrolled in MDM by token for testing, has since been removed and re-enrolled through NFC enrollment to Samsung Knox but doesn't appear in the MDM enrollment devices. It appears on the Samsung Knox console, but not MDM and other fresh Android devices have been enrolled by this method both before and after this handset and they have appeared correctly on both systems. Phone was factory reset after removal from MDM. The device itself
[ME Mobile App] Geo and Location Tracking Capabilities
Hello ME Forum, I've read the documentation on the following two websites: 1. https://www.manageengine.com/mobile-device-management/help/security_management/location_tracking.html#Enabling_Geo-Tracking_for_Selective_Devices 2. https://www.manageengine.com/mobile-device-management/request-support.html The resources above did NOT really specifying exactly what I needed: 1. Ability to track technicians [specified] 2. Ability to notice when technicians are “not moving” for a while [NOT specified] 3.
Android Mail APP in Kiosk mode
Hello, we are using Mobile Device Manager Plus MSP. Our goal is to get mobile devices that are secure with no unwanted app and no change of system settings. The devices have only company email access. The phones are company owned so no BYOD. For us the Kiosk mode was a proper solution for this. Now we have 2 problems with email. Since Android 8 Gmail seams to be the default email-config-setup app. So if you push the active sync settings and MDM will setup the password it will always open Gmail. How
Mobile Device Manager Plus simplifies Mac encryption using FileVault 2
FileVault 2 is a whole disk encryption program, that encrypts the hard drive and all the files available on it, using 128-bit AES encryption with a 256-bit key. If your organization stores client information, or any other sensitive corporate data on Mac machines, it is recommended to use FileVault to encrypt your systems. While encrypting a Mac machine, FileVault mandates a password to be set on the system which will be used to decrypt the drive every time the user logs in. Additionally, a Recovery
Apple modifies enrollment procedure for devices running iOS 12 and above
The first step to manage devices using Mobile Device Manager Plus (MDM), is to enroll them into the MDM server. The simplest way to enroll devices is either using Self Enrollment or sending enrollment invites to users. Both of these enrollment methods involve an enrollment profile to be installed on the devices. Till iOS 12, this enrollment profile is automatically installed on devices once the enrollment request is authenticated by the user. While this simplifies the enrollment process, the automatic
Mobile Device Manager Plus - Free Training
Join us on 7th and 14th February 2019 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 7th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on February 14th: Device Enrollment and Provisioning:
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