Patch failed
I have a lot of computers with patch KB2820197 as Deployment failed I can find the reason for failure ???. The installation manual patch works perfectly 98742 MSWU-581 Cumulative Security Update for ActiveX Killbits for Windows XP (KB2820197) Microsoft Unrated Approved Error grave durante la instalación. may 14 2013 PatchID : 98743 PatchName : WindowsServer2003-KB2820197-x86-ENU.exe BulletinID : MSWU-581 MS KnowledgeBase : 2820197 Severity : Unrated Reboot : Required Download Status : Downloaded
BackupDB.bat Problem
I execute BackupDB.bat and give me this error: file:C:\Program Files (x86)\ManageEngine\OpManager\conf\ui.properties Trying to get DB connection ..... Successfully connected to DB. Please wait ! Reading tables from configuration ..... Jun 6, 2013 7:58:07 AM com.adventnet.db.persistence.metadata.parser.DataDictiona ryParser getPrimaryKey WARNING: The PKName :: TempDependentUnavailableHourly_PK of tableName :: TempDep endentUnavailableHourly has 33 characters. Jun 6, 2013 7:58:07 AM com.adventnet.db.persistence.metadata.parser.DataDictiona
"Acknowledge requester by e-mail when the request is updated" Does not work properly
This notification never works properly. When assign a technician, and I can see in the history that the request has been updated, the requester never gets an email notifying them about the technician assignment. It's not until the request is closed that the "request updated" email goes out, so the requester ends up getting 2 emails at the exact same time; one saying it's updated, one stating it's closed. Why won't the ServiceDesk notify our requesters when a technician is assigned? We want it
EventLog Analyzer 8.5 build 8051 AD authentication is failing.
Build Version : 8.5 Build Number : 8051 Service Pack : - Database : POSTGRES Build Date : Apr_25 Build Type : 64bit Language of Installation : English Local auth works fine.
Backup Technician problem
Hi, "Move requests to unassigned state" function in Backup Technician doesn't work. There is nothing happen after I selected that function and save. It alway move my selected to "Don't take any action on the requests" everytime. So please could you check. Thanks, Sakarin
I am still unable to clear the "PO Approval" issue
Hi, I read one of the comments regarding approval of PO and ensured that all of them are addressed. I am still unable to get the PO approved by the approver. It always shows the message "You cannot approve this PO". Please suggest.
Number 0 in a pick list
I added a new field on the default request template, and one of the options in the drop down menu is the number 0. ('0' just zero, no quotes nothing). But whenever it is selected in a new request, the value goes back to 'Not Assigned'. Can this be fixed?
Require Reboot
I installed some patches to some PC's through Desktop Central 8. When I went back to look at the PC's where the patches were installed, under Remarks it said Reboot Required. I had the user reboot and the message was still there. How long does it take for Desktop Central to update this message? Also is there a way for me to get a report of all the PC's that has been logged in within the last month?
Projects Tab Causes Problems
In Build 8203, in Internet Explorer 8, when within the Projects Tab, the other Tabs (Home, Dashboard, Assets, Admin, etc) disappear. Upon calling support, they said it was a known issue, and I just thought I would post to see if there was an update on this bug. Please use screenshot attached.
Deployed configurations not ending
Hi, I'm having problems with deploying customs packages, whenever I deploy a package to a machine, the installer/setup starts and runs like it should, but the setup process doesn't close itself afterwards. The status in Desktop Central keeps hanging at "Yet to deploy". The software is always correctly installed, it's just that the setup won't close and as a result desktop central doesn't know that it completed succesfully. So everytime I restart the computer, the setup starts again... This
All workstations missing on desktop central
After upgrading a license, all workstations managed on the application is missing. Can anyone confirm what could have gone wrong and what to do to fix this?
Unable to deploy XP SP3
It looks like Desktop Central is downloading a different patch, even though SP3 is chosen as the service pack to deploy. We're getting a "problem downloading service pack from server" error. This is what shows up in the downloaded patch section instead of SP3. PatchID : 90130 PatchName : WindowsXP-KB925877-x86-ENU.exe BulletinID : MSWU-089 Download Status : Downloaded [ 3476.88 KB] Bulletin ID : MSWU-089 Posted On : 2007-04-24 Updated On: 2007-04-24 FAQ Page : NA
Unable to see all technicians in the worklog owners field
When adding a work log in a request i am unable to see all of our technicians in the owners drop down field. I am having to stop and start the servicedesk service on the server every hour to get the technicians to show again not soon after they dissappaer and only three out of ten are still in the list. Please Help!!
Sendin email in plain text
OpManager 10 build 10000 sends email alerts not in plain text. How to fix it?
Password manager keeps logging me out
Hello, I keep getting logged out when I ever go to Admin -> Users page. it gets to the page for 1 second and then logs me out. what's the problem and how can I solve it? Can someone help me here. Regards,
Upgrading from 7913 to 7920 - repeated failures
Hi, We're contacting you after our third failed attempt to upgrade 7913 in the hope that you'll be able to help and this post will subsequently help other users. The first thing I'd like to know is whether it's possible to do an upgrade without the system running a full backup beforehand? Our system is hosted on a virtual machine running MS SQL 2008, therefore there really is no need for your application to spend 2 1/2 to 3 hours trying to do a backup for each upgrade (we have to go through
Contract attachments lost
I've been having trouble with attachments to SDP contracts getting lost. When I click the attachment, I get to a window "The file was not found." An example of an attachment name is "RHL Support Entitlement order 11:9:12.rtf". The latest instance of this is on a contract renewed in Oct 2012. Also, when I renew a contract, I delete all attachments because they're relevant only to the old contract. I Edit the contract and when I click the red X next to the attachments(s) the first time, it duplicates
Mail Fetching doesn't work
Hi, I have a problem with incoming mail fetching. Mailbox informations are correct, and the connection test did while saving settings is ok. But emails aren't fetched, and "Last attempt to fetching mail" contains an empty value. More, in scheduled list windows there is this row: 4814 MailFetchingSchedule 2013-05-27 17:39:45.28 null null Enabled 1 minutes 18000 More, when I try to stop and restart mail fetching following rows appear in the log file: 16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|:
Exception when generating Visio diagram. Refer to the log file for details
Good morning to you all. With version 9.0.9011 and MS-Visio 2007 I was trying to import the map in XML format but I received the error message "Exception when generating Visio diagram. Refer to the log file for details" Can you help?
Critical : Error while invoking backup (Manual backup and backup scheduling fails)
Hi Service Desk Employee. I am implementing your product at a customer site. I got an error messages through mail after I enabled backup scheduling. Below are the email I receive from the system. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.util.zip.ZipException:
Serial Number in Macintosh
We have add our Mac lately in Desktop Central. At Intel, the service tag field, is the machine serial and serial number field is the serial of operating System. but, in Macinthosh the service tag is empty and serial number field is the serial of machine and not the operating system serial number Is this correct or a bug ??
Repeated failed updates
I have experienced failed updates the last two attempts we have made. The first was with build 8203 which required a support call to be made to get our system back up and running. And then again we tried updating to 8205 and again this failed but we were able to revert back on our own this time. Do you have any suggestions on how I may be able to complete an update as we are currently stuck at 8202.
Service Catalog Template Re-Order \ Copying Templates
Hello, I am setting up service request templates in the service catalog for my users to use, and I have run across two problems: 1. How do I re-order them (see attached picture) Notice how "Permissions - Folder" is underneath the ones that start with "VPN" I would like to re-order them so Permissions is on top. 2. Many of the templates are similar, and I have had to re-create each template from scratch. How can I copy a template and then modify it for another request of a similar type? Thank You
Licence
Hi, We had subscribe 50 licenses and 2 domains, and we want to add 50 licenses more, so we had subscribe 50 new licences but when i update the licence, the file replace the older one and i got only 50 licenses. Is there a way to add thoses new licenses in AD Manager ? Regards.
Some Patches not shown in Applicable Patches
Dear Manage Engine, I've been notice this problem since version 7 and version 8, the Applicable Patches not shown all patches but only show the new patches or some old patches. For example i would like to deploy patches KB958644, KB958687 and KB2121440 for Windows XP, i've success download them and deploy to agent. But from 3 patches i've deploy i'm only seen KB958644 in the Applicable Patches. I've include the attachment Is there anyway that i could put all All Supported Patches into Applicable
Notification Profile - "Probe down" not working
Hi I would like to create a association with my nofication profile on the central server, if "any Probe is down". This is not possible,because I have to assign it to a device. How can I do this? thx
Status is changed in resolution containing an image
Hey, We have a little problem with the status field. If we add an image to a resolution (paste the image), the status is changed back to "Assigned" after clicking on "SAVE" even if we are saving the resolution with status "Resolved". Why is that?
Cannot run Import from Active Directory on Google Chrome
As of recent, I can't run Import from Active Directory on Google Chrome. This is what the manual import looks like There's no box for me to enter any usernames.
Application Manager has encountered a problem and needs to close.
Please give solution for this error ..........
Problem with Dinamic custom group
I have 2 Dinamic custom group. 1º With computers with S.O = Windows xp 2 With computers with S.O = Windows 7 all computers belong to the same Active Directory. when I want to make a distribution on these dinamic custom groups 1º shows less than computers listing. 2º in dinamic group Windows 7 shows computers with another operating system ( like Windows Xp ) As an emergency solution, I'm exporting the list and put this list as distributing computers but I'm curious to know the reason for failure
can not access api link ?
Hi all i tried three time with Chrome & firefox & IE but still receive errors ( access link API link: http://localhost:7080/oputilsapi/v1/ipam?operation=GET_SUBNET_SUMMARY&subnetAddress=10.199.64.0&key=41d8dbd0-5ff6-4162-957f-921f934f1486&format=xml ) with chrome & IE : come back home page after access API link with firefox: errors page notice "Sorry, OpUtils finds trouble in loading this page. Please return to Home Page and retry the same operation." Can anybody tell me how to fix it ? thanks
IT Asset Network Printer Error Information
Dear Support, We tried using the network scanning for the printer and for few of the machines we were able to capture the information but in the details we found the below information. Kindly suggest what the error could be? Thanks
Importing files with Chinese content, garbled（ IP Address Manager）
Hi. The IP Address Manager currently being tested in ManageEngine OpUtils(Release Version 6.1 ) , In a subnet, select "Import IP Address Details"，The previous ip address file (.csv) imported into the IP Address Manager, the import was successful, However, due to the contents of the original document field contains Chinese, imported into a garbled beyond recognition; If the import field content is digital, letters, there is no problem. How to deal with import content of the original
Using HTTPS protocol with a Comodo wildcard certificate
Hello! I tryed to run ServiceDesk Plus as a HTTPS Service using a Comodo wildcard certificate. I found service desk installation guide but it became outdated. I made step 1 and step 2 according the instruction, but in step 3 I faced a problem. How to install Comodod Certificate is described on page 40. I didn't find all certificates, that needed to install: UTNAddTrustServerCA.crt, ComodoUTNServerCA.crt, essentialSSLCA.crt on web page http://www.comodo.com/about/comodo-agreements.php. It isn't using
Service Desk and Kaspersky
I have installed Version 8 of service desk and I recently installed Kaspersky which requested me to restart the server. The minute the server came up Kaspersky loaded but service desk hangs at Application Layer started.................................................. and nothing happens Kindly assist
V9 flows of unknown template are received from
Version : 9 Build Number : 9000 License Info : Professional - 10 Interfaces License Type : Registered Licensed to : NWN Corporation Database Used : MYSQL Interfaces Managed : 6 AMS One of my ASAs seems to generating the error "V9 flows of unknown template are received from {address}. It's almost identical to the other working one (in version and config). I reall y need some help. clearing the error doesn't help. I can't view data from this one device. : -
Unable to create a software license
I am unable to create a new software license for one particular adobe product. creative suite 6. I was able to create a license for another adobe product. So not sure what the problem is. I enter all the fields hit submit and basically get a blank page and no matter how long I wait the page does not refresh nor is the license created. I also have the same problem with a couple of other products manufactured by IBM. Please advise soonest. Thanks Karen
Couldn't upgrade from 8202 to 8204
Couldn't upgrade from 8202 to 8204, had to restore AGAIN. Will submit update logs when I get time. Just a warning to others.
Backup job stops running
We're using 8200 Enterprise on Server 2008 R2. We've noticed this on several occassions, but the backup job will just stop working. We noticed today our last backup occurred on May 6, and the next scheduled time was May 7. However, the backup job never ran and hasn't since May 6. We configured an email address on a failure, but we haven't received any emails. What causes this? We had this happen on a few occasions when we were using 8.1. I appreciate any help/feedback on this.
User Creation Reviewer
Currently when requesting a user creation the reviewer and executor has the ability to edit any field except for the custom attributes fields. It seems odd that these fields cannot be modified when being reviewed.
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