Install help for free version
I keep running into this issue, while installing I select ms SQL, I then have the fields server, port, user name and password. I enter the name of our SQL server in the server field as \\server\sql instance, I then enter port 1433 in port and the username and password for the sql admin. The installation seems to go through fine, then I try and start the application and it gets hung on application running or starting or something like that . When I check the SQL databases I do not see the database
Innstalation problem
Hi During the update, I had a problem . I could not run the application, so started to restore the previous version. I downloaded the installer from the http://archives.manageengine.com/service-desk/ Unfortunately, I get the error ! ! Such as set out in the annex. Now I can't go back to the previous version and the system does not work. I tried to install version of the 9030 32 and 64 bit shows up the same error. The same error I got when I tried
"Waiting for the presenter to join " error message
Hi, I am facing a problem in Desktop central that while taking remote an error message is coming that " Waiting for the presenter to join". This error is not coming always. Some times the remote connection becomes unresponsive and again if we try to connect, this eror comes. Can anyone help me to solve the issue. Regards Jobin
Unable to select 'Reporting To' user with apostrophe
Receive an error when trying to select users for the 'Reporting To' field with apostrophe's in their last name (ex: O'Brien). This user is an existing Requester and is able to create and send requests to SD+. Error message: 'Select user from existing user's list' 9035 MSSQL
OnDemand Provisioning Tool - Incorrect Username or Password
I'm trying to setup the provisioning tool to import my AD users into our ServiceDesk account. Whenever I enter the LDAP information for our site I keep getting an error telling me either the username or password is incorrect. I have verified that I am entering the correct password and have also confirmed the LDAP settings are correct via a third-party LDAP client. We are attempting to connect via LDAPS on a non-standard port (3269). Here is a sample of the output I'm seeing in the log file. 3/18/2015
"Waiting for Presenter to Join" when connecting to Mac
When attempting to remotely connect to a MAC I am seeing the following. On my Computer A message box immediately pops up on the mac More Info takes me to the java download page, OK simply closes the message window. A current version of Java is already installed and up to date on the mac as can be seen with the response from the Oracle java test page. What do I need to do to get the mac to allow the Desktop Central java viewer app to run when I try to connect to it remotely ? DesktopCentral
Possible bug in Windows domain password
We've been having a lot of issues with our Windows domain scan account being locked. We contacted support and they were able to help, but I think there may be a bug in how the Windows domain account password is saved/stored/retrieved in SDP. We're using SDP 9036. This is how I solved the problem. I went into Admin > Windows Domain Scan, edited our domain, reset the password, then clicked Save. I tried scanning assets and I would also get a generic error message. After a few scans, the account would
500 error after closing and reopening browser
Whenever I close my browser (Chrome), bring my work laptop home, then come back to work, then reopen my browser, I usually get this error message: java.lang.NullPointerException org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:2193) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
Connection can not be established
I have AD360 with ADAudit and ADManager. The two components cannot be viewed from the dashboard view in AS360. From within AD360 I have to log into each component in order to use it.
Problems with build 9039
Hello, after installing Build 9039 some functions stop working that is critical for our workflow. This is what we have notice so far, Issues regarding entering a resolution the tech can not enter a text. issues regarding sending replies to review, stop working when using templates, The content the thec have filled in don't show in the draft. Issue with updating request, the update button don't work as before, some times a tech needs to click on it 5 times before it works, and sometimes it don't work
Error restoring database
I'm migrating the server but I can't restore the backup. It says: "Unable to restore database". The database is in MSSQL. In the old server SupportCenter Plus is still working. Thanks.
bug report
edit the password expiry notification (any of the entry) assume the notification frequency was set to On Specific Days Schedule Time shows only XX Hrs XX Mins edit the Select domain value to anything Schedule Time will show the day in addition to the time: DAY at XX Hrs XX Mins need to change the notification frequency to something else and back to on specific days to show the proper schedule time
issue connecting ADSSP to SDP
Hi there, As instructed in this page: https://www.manageengine.com/products/service-desk/help/adminguide/configurations/general/other_me_products.html I keep getting this error: Unable to connect ADSelfService Plus server. Please check the server configuration. We currently have ADSSP running normally and accessible via: https://server.domain.com:0000 (0000 is port number). This is the set up in SDP: Server name: server.domain.com Server port: 0000 Protocol settings: https I've tried putting in the
SDP - Problem with images on solutions after change webport server
Hello to all, today we have changed webport server on our SDP installation using changeWebServerPort.bat and alias in Self-Service Portal Settings to use 80 port. After this change, some of solutions don't display images (the url show old link). Could you tell us how to resolve this issue? Thanks in advance
Execution status failed
Hello, When i try to associate a profile to samsung tablets, which includes kiosk mode, I got the following error: ( Execution Status failed ) We updated desktop central new version (build no : 90145 ) and also desktop central updated mdm version on samsung devices as 9.0.145.K
Schedule Request Status Change doesn't work
I have submitted a support ticket over a week ago and no one has contacted us but the Schedule Request Status Change isn't working. We originally upgraded from 8210 to 9006 over a week ago. We have uninstalled and reinstalled with no luck. I am curious if it there is a setting in our database\config that isn't working correctly. If I do an install using the internal database it works but when I point it to our sql database it doesn't.
Error Installing Java
Hello, When i try to update Java 8 (8.0.310) Update 31 (32 bit) to Java 8 Update 40 (8.0.40.25) (32bit) I get the following error: Both Packages are downloaded from the Software Deployment Templates. kind regards, Jordi van Oosterbosch
Issue with Software Inventory
Hello, We have been uninstalled some softwares in some PCs through desktop central, but desktop central shows the softwares are still installed, I already run the scan many times, but the softwares still exist. This give us issue to get accurate information about softwares installed in our PCs. For example, desktop central shows that there are 2 versions of Adobe Flash Player installed in some PCs, but we checked directly that PCs, only 1 version is installed. Can somebody help me to solve this issue?
SMS server settings
We are using our Nokia 6320i for many years with OpManager. After the latest update (from 11300 to 11500) the server does not recognoize our phone. I noticed a new field: Baudrate. It's 0 at the moment but I've tried 9600. COM port is set to COM3 which was it before.
Error Message: Access denied from this IP address
One of my Technicians cannot seem to logon onto his SDP On-Demand Account from anywhere except his PC in the office. When he tries to logon on using his iPhone or from a remote location, he continues to receive the following error message: Access denied from this IP address I have checked his permissions and at the moment, he is setup as an SDAdmin. These are the same rights that I have on my account, and I have no issues logging on using my account from anywhere, mobile app or remote location.
timezone in Moscow
Hello! when I creating a site - I need to choose timezone. for now most of our sites are in Moscow, but not +4 as it written in the list. It will be corrected or I need to use any +3 area? already about a half-year timezone in Moscow is +3 and not changing winter\summer... please advice
New Incident Change Template
Hello? Why in page "New Incident" combobox named as "Change Template"?. Maybe "Incident Template" or "Template" ?
Automate Patch Deployment doesn't wake up PCs
I have an automate patch deployment task which uses this deployment policy: http://screencast.com/t/SUszXEHIVhr As you can see, this task should wake up the PCs. But it doesn't. We can wake up the PCs manually from MEDC, so this is not the issue. Do we have a configuration problem? (we are still evaluating, so bear with us).
Client plugin for launching 3rd party application
Hello, We selected PMP for the possibility to be able to launch other programs and for the password security/reports. We use for example VNC, RDPPlus, and Putty to connect to our machines. But this does not seem to be possible any-more with Firefox and also Internet Explorer is beginning to show weird behaviour. The embedded Java engine is not an option for us since it is slow (it lags) and the SSH connection does not allow us to run gvim that we use to edit files on Linux machines. I have read
Business view API Client
Hi at all. When i try to set business view on API Client i'm not able to change the link connection between different devices. it's possible like old UI ??? thk
run as windows service not reliable
Hi there, We've installed ADSSP as windows service with the method shown under Admin > Product Settings> Windows Service We can start and stop the service fine but sometimes it just not very reliable. if we start the service from application, the status under Windows Services not showing as Started one time the notification refused to be run manually so we restarted the service via Windows Services; things still doesn't work until we stop-start from the application Is there a known issue with ADSSP
What is the recommended procedure to update outdated/vulnerable Desktop Central components?
1) X:\ManageEngine\DesktopCentral_Server\apache\bin\openssl.exe, libeay32.dll, ssleay32.dll using vulnerable version 1.0.1i instead of patched 1.0.1j. What is Desktop Central's procedure to update OpenSSL when vulnerable versions are discovered and updates to OpenSSL are released? 2) X:\ManageEngine\DesktopCentral_Server\pgsql is using an older potentially vulnerable version of PostgreSQL (9.2.4.13091) [http://secunia.com/advisories/57974 ] and a very old and very vulnerable version of OpenSSL (1.0.1c)
Task templates should automatically update tasks in Service Catalog/Incident templates
We're using SDP 9036. We use task templates religiously. We noticed that when we update a task template, the task is not updated in the Service Catalog/Incident template where the task is used. We have been updating our task templates, but they have not been updating where they are used. This needs to be fixed. What's the point in having a task template if the task is not updated in the templates where it is used? This really needs to be fixed.
Backup fails because file exceeds maximum ZIP file size
When trying to run a full (not trimmed) backup in preparation for migrating SC+ to a new machine, the backup produces an invalid .data file because it has reached the maximum file size for ZIP file (4,294,967,295 bytes). SC+ build 7936 32-bit running on Windows 2003. How can I overcome this or work around it?
issue with GINA windows client installation steps
Hi there, there are some issues with the provided documentation for GINA client installation (Windows). First, the ReinstallAgent.vbs file located on the ADSSP server: C:\ManageEngine\ADSelfService Plus\bin It has a typo on line 26: bmpImgPath = argss.Item("IMAGEPATH") It's supposed to be: bmpImgPath = args.Item("IMAGEPATH") --> note the extra 's' on the original one Second, according to the documentation on your website: https://www.manageengine.com/products/self-service-password/self-service-password-help-docs.html
ServiceDesk Plus (Standard) Service Categories
Hello, This product has been very flexible for our organization, but I'm having difficulty with the service categories. I have been able to re-name some the original items in the list of service categories, to specific groups that meet our needs For example: Application Install has been renamed to Group 1 Services User Management has been renamed to Group 2 Services Etc. However, if I create any additional service categories; from an item that was not a previously created category (that was part
Service approvers list
I have two fields of approvers " Department & reporting to" and I need to add more kinds of approvers Such as " GM, CFO,CIO ,... " . I don't know how to do that
SoM in DesktopCentral9 - MSP
I am having hard time finding SoM tab in DesktopCentral9-MSP, any idea where should I look for it?
9028 Update Bugs
I updated to 9028 this morning and have noticed two bugs so far. 1.) The option to consider any completed task as 'Task Completed' under the task closing rules was set to "Any" before the patch, but after the patch it had reverted the setting to 'Only Closed' Simply enough to change that back... 2.) When composing a reply in a request the cursor position is now defaulting to the "To" line instead of the body of the message so we have to move the cursor down to the body each time we compose a reply
"Error while saving the requestor details"
I am receiving this error whenever I try to "enable login to requestor[s]", or "enable login for this technician". I have deleted the person and re-added, and that works just fine. But still the same problem even after re-creating.
Outbound email error after 9038 installed
I've just upgraded from 3036 to 9038 and immediately post upgrade outbound emails stopped working. The serverout0.txt log file is reporting the following error, any suggestions? [08:37:34:235]|[03-12-2015]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[32]|: Exception while trying to check whether to send notification for request closure to the requester.|java.lang.NullPointerException at com.adventnet.servicedesk.notification.util.NotificationFactory.isNotificationEnabled(NotificationFactory.java:2131)
Custom logo issue
Hi, I have recently migrated the dbs to a new server and also re-installed the SD+ to a new application server. I am unable to import the custom header logo after the migration, it never shows up in the header section despite being imported under the Org Details section (and visible there). I have tried to convert the source JPG image to GIF, PNG, back to JPG to no vail. The image size is 166 x 46 px. I have tried IE11, Chrome, Firefox browsers. I have even saved the logo file from the old app server
Windows 7 Stopping Services
Hi, Since deploying the desktop central agent across our desktops we have noticed that our Windows 7 machines now take forever to shutdown because they say "Stopping Services". This doesn't happen on Windows 8 machines or Windows 7 machines that don't have the agent. When the agent is removed, shutdown time is normal. Please advise and assist. Regards
MDM app on S3
Hi Team, I have a problem with MDM app on my Galaxy S3 (GT-I9300). It has Android KitKat 4.4.4. It is root version. When I try to enrollment device, ask me the passcode and then leaves the licensing agreement and a window appears with the caption "Processing" and shows me more options. What should I do so that it can enroll and manage MDM Desktop Central? Thx,
Desktop Central not detecting MSRT on XP
Hello, Having just completed a Patch Scan with the most recent Patch database on one of my XP systems, I discovered something interesting... The XP system is telling me that an update to the MSRT tool (KB 890830) is available. Unfortunately, Desktop Central is telling me that no patches are available for this system. Shouldn't Desktop Central still detect this available update? Anthony
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