[Password Manager Pro Masterclass] Local administrator account management for Windows and Unix environments.
Hi there, In the first Masterclass session, we covered a detailed overview of password management for small business teams. Here's a video recording of the session. The next session will focus on password management for local administrator accounts in Windows as well as Unix environments. Password Manager Pro Masterclass Local administrator account management for Windows and Unix environments. Thursday, August 29 10am - 11am GMT 11am - 12pm EDT Register now. In this Masterclass session,
ServiceDesk Plus MSP - version 9.4 - Build - 9422 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9422. Please refer the Migration path table available here and upgrade to our latest build 9422. Please refer our read me from here. Issues Fixed : SDPMSP-8577: Worklog start time auto populates even after disabling the respective option in self service portal settings for the contract billing associated worklog is fixed. SDPMSP-13000: Problem with Survey Message HTML Editor is fixed. SDPMSP-13293: Default software reports are
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
[ForYourInformation -2]: Now you can Broadcast messages to particular group or site
In older builds we had limitations only to broadcast message either to "All Technicians" or "Logged-in Technicians" we all know how difficult it was to restrict the broad message to a specific set of people, now we can restrict the important message to a specific group of technicians or specific site technicians in just a click. This new enhancements in "Broadcast Message" feature is available from Build 10503 (reference id SDF-69242) How to Broadcast the message to a specific group of technicians
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
[Tips & Tricks] How to schedule PM tasks based on accounting calendar ( in week format 4-4-5 )
Requirement: Create PM Task during the last day of the month. Implementation: We can use the python script using the negate option. Steps: Create a PM Task, either periodic or daily schedule. Configure the attached script in Business Rules. Sample screenshot on PM task configuration Sample screenshot on BR configuration . Note: Download the attachment and remove the .txt from the file name, unzip the attachment, move "functions.py and pmtask_repeat_monthly.py" files to [ManageEngine\ServiceDesk\integration\custom_scripts]
[Tips & Tricks] How to show pop-up/alert users on ticket submission
In the request cycle, we would have come across several scenarios, where we need to alter the requester on form submission. Now the popup window/alter can be configured through Field and Form rules, the following sample workflow will provide an insight into this feature. Admin tab -> incident template -> FaFR -> on form submission and add desired text. The requester will get a popup when he/she selects the particular incident template from the list. Next - [Tips & Tricks] How to schedule PM tasks
Password Manager Pro new build 10200
Hi, Password Manager Pro 10200 has been released and is now available for downloading. Take a look at our Release Notes to learn more about other enhancements and minor bug fixes included in this upgrade pack (build 10200). How to Upgrade to Build 10200? Existing customers of PMP can download the upgrade pack from the following URL: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Take a copy of the entire PMP installation folder and paste it in
Configuration Management - to get the list of users enabled with service request approval permission / list of sites present in the application
This report returns all the users enabled with service request approval permission. SELECT aaauser.first_name "Approver Name", dpt.deptname "Department", sdo.name "Site", sd.jobtitle "Job Title" FROM srapproverdetails LEFT JOIN aaauser ON aaauser.user_id = srapproverdetails.approver LEFT JOIN aaacontactinfo ON aaauser.user_id = aaacontactinfo.contactinfo_id LEFT JOIN sduser sd ON aaauser.user_id=sd.userid LEFT JOIN userdepartment ud ON aaauser.user_id=ud.userid LEFT JOIN DepartmentDefinition
The second edition of the Password Manager Pro Masterclass is here!
Hi all, Password Manager Pro Masterclass is back, this time with a brand-new set of topics to help you stay abreast of the various trends in enterprise privileged access management (PAM). These hands-on sessions will highlight the business scenarios that require you to adopt a strong PAM program, and our experts will show you how you can use Password Manager Pro to achieve this. The first topic for the Password Manager Pro Masterclass series is "Straightforward password management for small business
ServiceDesk Plus MSP - version 9.4 - Build - 9412 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9412. Please refer the Migration path table available here and upgrade to our latest build 9412. What's New ? Enhancements made : SDPMSP-11376 : Option to show only approved solutions to the technicians Unapproved solutions will be hidden from technicians who doesn't have solution approval privilege. Issues Fixed - List is available here. Note : As a best Practice, please do the upgrade only in your Test environment and based
Manage and secure enterprise Mac deployments with Mobile Device Manager Plus!
You can now easily manage and secure mac machines. Mobile Device Manager Plus leverages the security features provided by Apple, facilitating over the air deployment of policies for devices in bulk. These features are listed as follows: Enroll Macs in bulk Using Apple Business Manager (ABM) and Apple School Manager (ASM), enroll Macs in bulk. Additionally, supervising your devices provides a multitude of additional management capabilities. Stringent passwords Create and configure password policies
Asset Management - report to get the list of workstations that do not have agent installed on them
SELECT MAX(workstation.WORKSTATIONNAME) "Workstation Name",
MAX(net.IPADDRESS) "IP Address",
MAX(aaov.NAME) "Site",
MAX(aaaUser.FIRST_NAME) "User",
MAX(workstation.LOGGEDUSER) "Last Logged In User",
LONGTODATE(MAX(LASTSUCCESSAUDIT.AUDITTIME)) "Last Success scan" FROM SystemInfo workstation
LEFT JOIN NetworkInfo net ON workstation.WORKSTATIONID=net.WORKSTATIONID
LEFT JOIN Resources RESOURCE ON workstation.WORKSTATIONID=resource.RESOURCEID
LEFT JOIN ResourceOwner
Asset Management - report to get the list of inventoried workstations/servers along with their details
SELECT Max(workstation.workstationname) "Workstation", Max(workstation.model) "Model", Max(workstation.servicetag) "Service Tag", Max(state.displaystate) "Asset State", Max(osinfo.osname) "OS", Max(aaauser.first_name) "User", Max(deptDef.deptname) "Department", Max(aaov.NAME) "Site" FROM systeminfo workstation LEFT JOIN resources resource ON
Asset Management - report to fetch the list of detected workstations/servers along with their details
SELECT Max(workstation.workstationname) "Workstation", Max(workstation.model) "Model", Max(workstation.servicetag) "Service Tag", Max(state.displaystate) "Asset State", Max(osinfo.osname) "OS", Max(aaauser.first_name) "User", Max(deptDef.deptname) "Department", Max(aaov.NAME) "Site" FROM systeminfo workstation LEFT JOIN resources resource ON workstation.workstationid = resource.resourceid
Asset Management - report to find the last scanned time of assets and their scan status
SELECT resource.resourcename "Asset Name", Max(net.ipaddress) "IP Address", Longtodate(Max(LASTSUCCESSAUDIT.audittime)) "Last success Scan Date", Longtodate(Max(audithistory.audittime)) "Last Scan Date", Max(audithistory.auditstatus) "Audit Status", Max(aaauser.first_name) "User" FROM resources resource LEFT JOIN resourceowner rOwner ON resource.resourceid
Asset Management - report to find the user accounts of workstations
SELECT workstation.workstationname "Workstation", ua.username "User Name", ua.domainname "Domain Name", ua.description "Description", ua.status "Status", state.displaystate "Asset State" FROM usersaccountinfo ua LEFT JOIN systeminfo workstation ON ua.workstationid = workstation.workstationid LEFT JOIN resources resource ON workstation.workstationid = resource.resourceid
Change Management - count of change requests based on template
SELECT ct.NAME "Template", Count(chdt.changeid) "count" FROM changedetails chdt LEFT JOIN changetemplate ct ON chdt.templateid=ct.templateid WHERE chdt.createdtime >= <from_lastmonth> AND chdt.createdtime <= <to_lastmonth> GROUP BY ct.NAME ORDER BY 1 Click this link to navigate to the next report.
Change Management - report on change roles associated to users on a given change
PGSQL: SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Change Requester", ownaaa.first_name "Change Owner", cmDef.first_name "Change Manager", stageDef.displayname
Change Management - report on change stages history
SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", Longtodate(chdt.createdtime) "Created Time", Longtodate(chdt.scheduledstarttime) "Scheduled Start Time", Longtodate(chdt.scheduledendtime) "Scheduled End", Longtodate(chdt.completedtime) "Completed Time", stagedef.NAME
Change Management - changes that have assets involved
SELECT chdt.changeid AS "Change ID", chdt.title AS "Title", orgaaa.first_name AS "Change Requester", ownaaa.first_name AS "Change Owner", catadef.categoryname AS "Category", subcatadef.NAME AS "Subcategory", itemdef1.NAME AS "Item", res.ciname "Asset" FROM changedetails chdt LEFT JOIN sduser orgsd ON chdt.initiatorid = orgsd.userid LEFT JOIN aaauser orgaaa ON orgsd.userid = orgaaa.user_id
Change Management - changes that were caused by incidents
SELECT chdt.changeid "Change ID", chdt.title "Change Title", Longtodate(chdt.createdtime) "Change Created Time", Longtodate(chdt.completedtime) "Change Completed Time", orgaaa.first_name "Change Requested by", ownaaa.first_name "Change Technician", stagedef.NAME "Change Status", wo.workorderid "Request ID", aau.first_name
Change Management - incidents caused by change
SELECT chdt.changeid "Change ID", chdt.title "Change Title", Longtodate(chdt.createdtime) "Change Created Time", Longtodate(chdt.completedtime) "Change Completed Time", orgaaa.first_name "Change Requested by", ownaaa.first_name "Change Technician", stagedef.NAME "Change Status", wo.workorderid "Request ID", aau.first_name
Configuration Management - department head
This report returns the complete list of Department and the department head configured in the application SELECT dept.deptid "Department ID",
dept.deptname "Department Name",
dept.phoneno "Phone No",
dept.fax "Fax",
sdorg.name "Site Name",
aa.first_name "Department Head",
dept.deptdesc "Department Description",
da.first_name "Approver" FROM departmentdefinition dept
LEFT JOIN sduser sd ON sd.userid=dept.deptheadid
LEFT JOIN aaauser aa ON aa.user_id=sd.userid
LEFT
Newsletter de Julio!
¡Newsletter de Julio! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Join our free workshop and elevate your application monitoring skill set!
To stay ahead of the competition, it is critical for system admins to keep themselves updated of the latest advancements in technology. We, at Applications Manager understand this. That is exactly why we are hosting a free IT Operations Management workshop
[Webinar recording] Save big with advanced analytics for ServiceDesk Plus asset management
Did you miss our webinar on how to save big using advanced analytics for ServiceDesk Plus asset management? No problem! Check out the recording here:
ServiceDesk Plus 10508 Released
Dear Users, SDP 10508 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes SD-79620 : Going forward, the approval action page will be shown while clicking on approval notification (bell notification). SD-78128 : In requests, problems, changes, projects, and project milestones, while adding a task by using the Add Task(s) from Template link, you can preview each task template in full screen. Enhancements
User Management - status changes made on a request and who performed it
This report helps to find status changes made on a request and who performed it. SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", std.STATUSNAME "Request Status", wo.TITLE "Subject", woh.OPERATION "Operation", LONGTODATE(wo.CREATEDTIME) CREATEDTIME, aau1.FIRST_NAME PERFORMEDBY, LONGTODATE(OPERATIONTIME) OPERATIONTIME, std1.STATUSNAME "Changed From", std2.STATUSNAME"Changed To" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
User Management - priority changes made on a request
This report helps to find the priority changes made on a request. SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", qd.QUEUENAME "Group", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time", LONGTODATE(wo.DUEBYTIME) "DueBy Time", rtdef.NAME "Request Type", LONGTODATE(OPERATIONTIME) OPERATIONTIME, pd1.priorityname "Changed From", pd2.priorityname "Changed To", aau1.FIRST_NAME "PERFORMEDBY" FROM WorkOrder
Mobile Device Manager Plus- Free Training
Join us on 25th July and 1st August 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 25: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on August 1: Device Enrollment and Provisioning: Various
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
[Free webinar] Save big with advanced analytics for ServiceDesk Plus asset management
Hello folks! We are happy to bring you our next webinar on how to save big with advanced analytics for ServiceDesk Plus asset management. Date: July 25, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Agenda Organizations divert a major share of their IT budgets towards purchasing hardware and software assets, so it's important that asset managers make the right purchase decisions, and ensure that assets, once purchased, are utilized to their fullest potential. During the webinar, we'll discuss all the
Next Page