ADAudit Plus Latest Fixes and Enhancements
Build 6000 (April 2019) New features Faster search and retrieval of file audit data with ADAudit Plus' all new DataEngine. Smoothen out log collection over WAN connections with the ability to deploy a client-side software agent. Get status reports and instant alerts on the current working state of ADAudit Plus to ensure round-the-clock availability. Copy alert profiles and scheduled report templates to quicken creating customized reports and alerts. Enhancements Active Directory risk assessment reports
Hotfix 8118 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below are the list of Issue fixes and Features. Issues fixed in 8118 SD-41662: In IE 9, Group field will go blank after selecting the Requester name in the new Incident page. SD-47432: Report Schedule gets deleted when report is updated by other Technician. SD-47305: Right navigation button under 'Manage Custom View' is missing in Chrome Browser.
Hotfix 7918 released
Dear Customers, Today we have released our new hotfix 7918. You can download the hotfix from the below URL, http://www.manageengine.com/products/support-center/service-packs.html Some of the awaited features are available in this release like Schedule Data Archiving Enhancement in the Survey (Additional criteria can be included for sending surveys) Account and Contact swapping in the Request form (Based on the Account selection, associated Contacts will be listed) Complete list is available from
Introduction of Project Management in ServiceDesk Plus!!!!
Dear all, We are planning to introduce Project Management to the application and appreciate your valuable comments on the same.Here below mentioned are few points on the features being brought in. * Project will have multiple milestones. * Milestone will have multiple tasks * Tasks can have multiple sub-tasks( sub-task not allowed to have another sub-task). * Time Spent entries for tasks. * Recent updates under your permitted scope(allowed projects or milestones).
OpManager Service Pack 9400 released!
Hi, We are very pleased to inform everyone that we have released our Service Pack 9400 today. You can download the service pack from our website, http://www.manageengine.com/network-monitoring/service-packs.html The jre for OpManager 9400 (& onward) has been upgraded to version 1.6 and you can find the respective download and instructions on the link given above. Netflow Plugin Upgrade: Upon upgrading OpManager to 9400, the Netflow plugin should also be upgraded to it's latest build 9700. Download
Upgrade Pack 10000 is released !
Hi All, The latest release of OpManager version 10000 is ready for you from last week ! We are happy to bring you the following most important features and lots of Bug fixes: New Features Applications Monitoring Plugin : OpManager now includes applications monitoring plugin for in-depth monitoring of mission critical applications that include SAP, Websphere, Sharepoint, etc. This helps you gain visibility into application performance also. Hardware Health Monitoring : OpManager now supports
Enhancements post 8.1 version !!!
For those who have missed out on the feature's introduced post 8.1 release,here's a glance!!! Adding images just got easier in ServiceDesk Plus,you can now just copy and paste the images onto the Rich Textbox area. You can now import single user/multiple users from Active Directory specifying their loginnames separated with comma's. Hide your private conversations on the Requests from the Requester's. Timespent on a Request is now calculated on Resolved and Closed status. You have now
Hotfix 7917 released
Dear Customers, Today we have released the hotfix 7917 Hotfix can be downloaded from the below link http://www.manageengine.com/products/support-center/service-packs.html List of new features and the issues fixed in this hotfix details are available from the below link https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7917 Click here for the upgrade instructions Thank You. Regards, Arun SupportCenter Plus
Request View Page Enhancements
Hi All, The following are the Request View page prototypes. Please find the screen shots attached below. Header All types of request status can be changed from "Status" menu on top. Request Sender (Contact & Account details) actions can be on a hover popup to make the header lighter. Request SLA compliant status can be shown in the header itself (eg., First Response time is overdue) To navigate easily between requests "Next" and "Previous" buttons are given on top Description Made it compact with
Manage Mac OS using Desktop Central - Beta Available
Desktop Central adds support for managing computers running Mac OS. The initial version will include the Asset Management functions for Mac including Hardware & Software details, Software License Management, Inventory Alerting, and more To download the Beta version, visit http://beta.desktopcentral.com See this Video for the steps to setup Mac OS management
SupportCenter Plus 7915 released
Dear Customers, We have released 7915 (exe/bin) with PostgreSQL 9.2.1 as a default database from this build.Service pack (ppm) will be available soon. Here you can download the installation files http://www.manageengine.com/products/support-center/download.html From this build 7915, our application will be bundled with PostgreSQL as a default database instead of Mysql. Existing customers using with Mysql datbase can continue with the same database. Thank You. Regards, Arun SupportCenter
Latest Java Updates are supported in Desktop Central
The latest java updates, released last Friday, can now be installed on multiple computers using Desktop Central. The details of the patches are given below: JRE 7 Update 13 32bit JRE 7 Update 13 64bit JRE 6 update 39 32bit JRE 6 Update 39 64bit In addition to the above patches, you will also be able to use Software Deployment module to install the following: Java SE Development Kit 6 Update 39 (64-bit) Java SE Development Kit 6 Update 39 Java SE Development Kit 7 Update 13 Java SE Development Kit
Hotfix 7916 released
Dear Customers, Today we have released our hotfix 7916. Here you can download the service pack http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7916 Thank You Regards, Arun SupportCenter Plus
Hotfix 7914 released
Dear Customers, We have released the hotfix 7914 today. Refer the below link to know the list of issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7914 Here you can download the hotfix 7914 http://www.manageengine.com/products/support-center/service-packs.html Refer the below link to find the upgrade instrcutions http://www.manageengine.com/products/support-center/faq.html#upgradeservice Thank You Regards, Arun SupportCenter Plus
Hotfix 7913 Released
Dear Customers, We are happy to release our next hotfix 7913 today Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html New features and issues fixed in this hotfix list is available here Click here to find the upgrade instructions Thank You. Regards, Arun SupportCenter Plus
SupportCenter Plus - iPhone app released today
Dear Customers, We are glad to release the iPhone app for SupportCenter Plus. Download the app and Connect to our application from your iPhones For more information, refer the below link http://www.manageengine.com/products/support-center/iphone.html Regards, Arun SupportCenter Plus
Please avoid upgrading to 8115 until further notice!!! ( Issue resolved in 8116 )
We have identified a major issue with Active Directory Authentication in 8115 where the users are not able to login with their AD credentials. We are analyzing the issue and will update you soon. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
Hotfix 8115 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fixed and Features Issues fixed in 8115 (Released on: 18th October, 2012) SD-47474: Performance enhanced while loading large data when configuring Custom filter and Report. SD-47415: If only default request template is enabled for requester, then 'Report an Issue' link is not shown in self service portal has been
Hotfix 7912 released
Dear Customers, We have released our new hotfix 7912. Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features and issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7912 Please take a backup before the upgrade Thank You. Regards, Arun SupportCenter Plus
Service Pack 9.2 Released
Hello Everybody, We are glad to announce the release of Service pack 9.2 with the much awaited features and enhancements. Its a big list. So take your time to through them, make sure you plan your upgrade as soon as possible and get the most out of OpManager. New Features IPAM Plugin: IP Address Management plug-in helps you manage your IP Address. It also includes Switch Port Mapper to identify the switch port to which a device is connected. Discovery Rule Engine: Automate actions such as adding
Applications Manager Team at Oracle OpenWorld 2012
Meet the Applications Manager Team at Oracle OpenWorld 2012, to be held between Sep30-Oct04 2012, at the Moscone Center in San Francisco, California. Oracle OpenWorld is the leading global educational and networking event held each year for Oracle technologists, customers, and partners. At the show, we will be showcasing our applications performance monitoring capabilities which includes Oracle applications like the Oracle E-Business Suite, Oracle and MySQL databases, Oracle AS andOracle WebLogic
Hotfix 8114 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fix and Features Issues fixed in 8114 (Released on: 18th September, 2012) SD-39375 : After deleting all the filters on an existing report , it is not possible to add some new filters as the + button no longer appear has been fixed. SD-47234 : The permissions "Editing closed Requests" and "Editing/Deleting own
Hotfix 8111 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fix and Features Issues fixed in 8111 (Released on: 31st August, 2012) SD-46805 : The request description and conversation description would be displayed in Left to Right(LTR) mode instead of Right To Left(RTL) mode when the language settings is set to Arabic or Hebrew. SD-46703 : When merging requests from request
ManageEngine NetFlow Analyzer 9.7 Build 9700 released!
We are glad to announce the release of NetFlow Analyzer 9.7 Build 9700. We take this opportunity to thank all our customers and users for their feedback and the continued support. Following features are the highlights of this release: 1) Support for IP SLA Video Operations. * IP SLA - Video operations acts as a stress tester on the network. One can validate the effect of rich media applications on the performance of other applications on the network. This helps a great deal in ensuring that the
SupportCenter Plus Roadmap
Dear Customers, We have updated our product Roadmap list, please refer the link below http://www.manageengine.com/products/support-center/roadmap.html A tentative release date is marked along with the features. For rest of them , we will update the time frame later. Regards, Arun SupportCenter Plus
Free ManageEngine PingTool 3.0 - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool 3.0 - iPhone Native App for Server monitoring. What's new in version 3.0 DNS Lookup gives details of IP Address, MX Records, SOA record, NS Records and TXT Record of the websites Monitors the website performance and plots response time in an elegant graphical view. DNS Records and the Response Time of websites can be viewed from the HostList view. Servers and websites can be added for monitoring from the host list view.
DeviceExpert @ ManageEngine User Conference - Las Vegas!
DeviceExpert Product Training @ ManageEngine User Conference - Las Vegas Oct 09-11, Monte Carlo Resort Hi, We are glad to announce our next big event in the US - ManageEngine User Conference 2012 - in Las Vegas between October 9 and 11. Larger Gathering. World-Class Venue. 3 Power-Packed Days. In-depth Technical Sessions. And A Lot Of Fun! A singular, uniquely-purposed symposium for the valued ManageEngine community. An exclusive training session to equip users with the knowledge to work with DeviceExpert.
Free IPv6 Webinar from ManageEngine NetFlow Analyzer and Inside Products
We are glad to announce our upcoming educational webinar series on 'IPv6 addressing' in association with Inside Products, a company that offers IPv4 and IPv6 solutions through consulting, classes and products. The IPv6 educational series consists of 2 sections (viz.) 'Introduction to IPv6 addressing' and 'IPv6 Transition Techniques'. The first section, 'Introduction to IPv6 addressing' will deal with the fundamental aspects of IPv6 addressing that will enable attendees appreciate the real value
Free ManageEngine SNMP MIB Browser Android application released
Dear All, We take the immense pleasure to announce the release of Free ManageEngine SNMP MIB Browser Android Tool, a tool to view the MIB data of the SNMP enabled devices, developed using WebNMS SNMP API for Android. Key Features : Support to load any MIBs and fetch MIB data. Support to fetch MIB data in any versions of SNMP(v1, v2c, v3) from agents implemented by any vendors. Separate user interface to configure agent parameters. Separate user interface to configure and view v3 user credentials
ManageEngine® Firewall Analyzer 7.4 Released
ManageEngine® Firewall Analyzer 7.4 Released We are happy to announce the release of ManageEngine Firewall Analyzer 7.4 (GA) Download Standalone Edition Distributed Edition Existing Customers Existing users can seamlessly migrate from 7021/ 7020 build to the 7400 release build. Download the Service Pack. What's new in this release? 7.4 - Build 7400 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release
Hotfix 7910 released
Dear Customers, We have released our new Hotfix 7910 Please download the service pack from the following link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7910 Thank You. Regards, Arun SupportCenter Plus
Manual mode download of Java Update
Hi all, Greetings from Desktop Central Technical Support Team. A quick intermittent update on the Java download issue. Recentrly Oracle has introduced License Agreement acceptance while downloading the product. This is causing the issue with Java downloads. Desktop Central team is working on this to handle it. However, during that time you can deploy the recent Java patches as prescribed below. Step1 : Please download the executables from the URL given below http://www.oracle.com/technetwork/java/javase/downloads/jre-7u4-download-1591157.html
Post your requirements for Network Management Tools
We are currently in the requirements gathering phase for the next release of OpUtils. For the next release, we have planned to include more tools in the Network Monitoring / Management area in addition to the enhancements to the existing tools. Your input would be greatly appreciated in the following areas: 1. Tools that you would require to get the details about your network devices. 2. Enhancements to the existing tools to meet your specific needs 3. Any other additional features like scheduling,
Upgrade Pack 9101 is available now
Hi All, This upgrade pack is mainly for the problems in CLI(Telnet/SSH) based monitoring. Here are the short list of issues that are addressed. Data collection issue for CLI based monitors has been fixed Unable to apply the license if generated with unique id is resolved. Blank report generation issue for interface at-a-glance report in PDF format is now fixed. Upgrade pack is available here and it can be applied only on top of 9100 build. Gabriel Team OpManager Network Monitoring Software
Hotfix 7909 released
Dear Customers, Today we have released our new Hotfix 7909 Please download the service pack from the following link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7909 Thank You. Regards, Arun SupportCenter Plus
Hotfix 7908 released
Dear Customers, Today we have released our new Hotfix 7908 Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7908 Thank You. Regards, Arun SupportCenter Plus
NFA Professional Edition - Performance tuning tips
We sometimes hear from our customers that the client response is slow and the reports are taking longer time to get generated. Database tuning: The database parameters for NetFlow Analyzer are tuned to work well with 1 GB of RAM and in cases where you are running with more RAM on 32 Bit or 64 Bit server, you can easily tune the MySQL parameters to extract better performance. This can result in SIGNIFICANT improvements in the client response. These parameters can be set in startDB.bat file present
ServiceDesk Plus Hotfix 8026 Released
Dear Users, Hotfix over 8000 is released ( 8026 ). And you can refer to the enhancement / issues fix included into this hotfix from the blow link. http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 README content : Enhancements in 8026 : Request SDF-44926 An SDP API reference implementation is provided to generate tickets in SDP via API. Custom implementations can be written to perform specific tasks and API implementation can be invoked to create tickets in SDP. An SDP server
Fix: Google Maps issue for NetFlow Analyzer
Many of you who use or installed NetFlow Analyzer BUILD 9600 must have noticed that the Google Maps feature had stopped working. This happened because NetFlow Analyzer was using Javascript API Version 2 and Google decided to deprecate this version with the introduction of Javascript API Version 3. You can view details of this from the below link: https://developers.google.com/maps/documentation/javascript/ NetFlow Analyzer BUILD 9600 now supports Javascript API Version 3 through a feature pack so
ServiceDesk Plus Hotfix 8025 Released
Dear Users, Hotfix over 8000 got released, this contains the fix for the below issue. (README) SD-44937 : Unable to add request by requester from self-service portal using the template where text additional field with default value and restriction for the requester to view alone has been fixed. Hotfix upgrade pack can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link on the instruction to apply the hotfix ppm. http://www.manageengine.com/products/service-desk/service-packs.html#sp
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