Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Newsletter de Junio
¡Newsletter de junio! ¡SupportCenter Plus 8.1 ya está disponible con nuevas funcionalidades! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
ServiceDesk Plus 9313 Released
Dear Users, SDP 9313 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9313: SD-67431: In SSO enabled environments, owing to the POST data loss, web form data doesn't get submitted while creating or editing a request and form resets. Similarly, replies sent via email are not sent; in some cases resolutions, notes, and worklogs are not getting saved too. SD-66780: Following issues have been fixed in the
ServiceDesk Plus 9312 Released
Dear Users, SDP 9312 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9312: SD-67331: Unable to submit post data in IE when the SSO and Keep me signed in options are enabled. SD-66364: Vulnerability while adding CI in CMDB API. Behavior change in 9312 In an SSO-enabled environment, the Keep me signed in option will be unavailable. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Ransomware: Petya follows Wannacry
Hi folks, Critical! Petya ransomware attacks network worldwide. It seems to be exploiting MS office and SMBv1 vulnerabilities. Secure your network now with Patch Manager Plus. For more insights on the fix available, click here.
Ransomeware : Petya follows wannacry
Hi Folks, There is a new ransomeware out in the wild, named 'Petya'. It seems to be exploiting MS office and SMBv1 vulnerabilities. Here are the vulnerability details MS office handling of RTF documents. https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-0199 MS File sharing SMBv1 vulnerability. https://technet.microsoft.com/en-us/library/security/ms17-010.aspx Fix availability https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2017-0199 https://technet.microsoft.com/en-us/library/security/ms17-010.aspx
ServiceDesk Plus MSP - version 9.2- Build - 9210 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9210. Please refer the Migration path table available here and upgrade to our latest build 9210. What's new in ServiceDesk Plus - MSP 9210 ? Issues Fixed SDPMSP-7191 : Start Time and End time are shown in different format(Worklog). SDPMSP-9183 : HTML sanitation while request creation is not working properly. SDPMSP-9547 : In Assets list view column chooser, Ip address option is missing. SDPMSP-10130 : Purchase Additional fields
KB4022719 - Causes Internet Explorer to print the blank pages.
Hello, Greetings from ManageEngine Desktop Central. End users may report a blank page print out of contents that opened in a Internet Explorer frame. The root cause for this issue is not a printer, but the recent monthly rollup deployed to Workstation running with Windows 7 SP 1 OS. The Microsoft yet to provide a solution to this issue and in case of fixing this issue is on a highest priority situation then you may consider to uninstall this update. The reason why I recommend you to uninstall on
[Free Webinar] Log management best practices for SIEM
[Free Webinar] Log management best practices for SIEM Log management can be challenging especially when terabytes of data are generated every month. As log data can give insights into network activities, and potential security attacks, managing logs needs a strategic and tactical approach to secure your network, and also meet regulatory compliance. Siddharth, our product specialist, will share the best practices to everyday log management, provide insights on effective threat mitigation, and the
ManageEngine's free webinar to know how to comply with GDPR easily!
The General Data Protection Regulation (GDPR), taking effect on May 25th, 2018, is Europe's overriding data protection regulation. Organizations with international operations should already be executing strategies to align to this latest security mandate or at least have a plan of action to comply with it. If not, they will attract stringent penalties from the European Parliament Council and Commission for mishandling personal data. However, if you haven't yet started preparing your action plan,
Free ADManager Plus online workshop series
Free ADManager Plus online workshop series Every Tuesday, Wednesday, and Thursday Save your seat ManageEngine's most sought-after workshop series on ADManager Plus is back due to popular demand! This series, comprising of 5 workshops, will get up close and personal with various features of ADManager Plus, and explain how you can leverage the product with the help of real-time use cases. Agenda: These workshops will show you how you can: Manage group membership and file server permissions. Build
NetFlow Analyzer v12 tuning steps
NetFlow Analyzer is an resource intensive product and it need to get to be tuned for best performance for application based on the available system resource.. The NetFlow Analyzer product is more resource intensive application and it comes with default tuning for 2 GB. If you have installed the product on a dedicated machine with plenty of RAM and CPU, you can tune the product additionally to get better performance. You can refer the flow rate based system requirement for NetFlow Analyzer by clicking here
Protect your Linux computers from SUDO flaw using Desktop Central
Dear Users, Linux computers are recently facing vulnerability threats through SUDO malware. A malware which is capable of taking the root access of the machines via SUDO. Do not panic when you have Desktop Central with you. Through Linux Patch Management, get updated to the latest Linux OS and protect your computers from harmful flaws. Refer this Sudo blog for more details. Better Patching. Better Enterprise Security!! Cheers, Desktop Central Team
ManageEngine's free webinar to know how to comply with GDPR easily!
The General Data Protection Regulation (GDPR), taking effect on May 25th, 2018, is Europe's overriding data protection regulation. Organizations with international operations should already be executing strategies to align to this latest security mandate or at least have a plan of action to comply with it. If not, they will attract stringent penalties from the European Parliament Council and Commission for mishandling personal data. However, if you haven't yet started preparing your action plan,
Protect your Linux computers from SUDO flaw using Desktop Central!
Dear Users, Linux computers are recently facing vulnerability threats through SUDO malware. A malware which is capable of taking the root access of the machines via SUDO. Do not panic when you have Desktop Central with you. Through Linux Patch Management, get updated to the latest Linux OS and protect your computers from harmful flaws. Refer this blog for more details. Better Patching. Better Enterprise Security!! Cheers, Desktop Central Team
Protect your Linux computers from SUDO flaw using Desktop Central!!
Dear Users, Linux computers are recently facing vulnerability threats through SUDO malware. A malware which is capable of taking the root access of the machines via SUDO. Do not panic when you have Desktop Central with you. Through Linux Patch Management, get updated to the latest Linux OS and protect your computers from harmful flaws. Refer this blog for more details. Better Patching. Better Enterprise Security!! Cheers, Desktop Central Team
ManageEngine Desktop Central : June 2017 - Patch Tuesday update
Hi Team, Good day. Here is an update on Patch Tuesday for June 2017. New Security Bulletins : Cumulative Security Update for Internet Explorer (KB4021558) - Supported Security Update for Microsoft Windows (KB4022719) - Supported Security Update for Microsoft Office (KB3203386) - Supported Security Update for Adobe Flash Player (KB4022730) - Supported Cumulative Security Update for Microsoft Edge (KB4022714) - Supported Office Updates : Security update for Outlook 2016 (KB3191932) - Supported Security
ManageEngine Log360 free online workshop series (week 3) - Register now
Securing business-critical applications can be challenging but is quite critical in warding off cyber threats. To help stay in control of these applications and the data it processes, it is vital to audit them on a regular basis. So, this week, our Log360 workshop session will be centered on auditing log data of business-critical applications. Do register for our workshop and know how to audit business-critical applications. Free online Log360 workshop series 2017 (Week 3) 20th & 21st June Register
Password Manager Pro Build 9002 Released
Hi, This is to announce the release of a minor version - Password Manager Pro build 9002. This build incorporates a number of important bug fixes for the 9000/9001 versions and is recommended for all users. You can take a look at our release notes to learn more about the bug fixes included in this upgrade pack (build 9001). How to Upgrade to Build 9002? Existing customers of Password Manager Pro (PMP) can download the upgrade pack from the following URL: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
Free webinar: Configuration management done right - Prevent network outages and be disaster ready!
Hello there! We have a free webinar coming up on 28th of June, 10 AM PDT! The agenda for the webinar will be: - Cost of network disasters - Causes of network disasters - Disaster recovery with NCM - Backups - Restore configuration - Change management - Compliance - Firmware updates - Configuration Mgmt challenges and its solutions Register here to join the webinar.
ManageEngine Log360 free online workshop series (week 2) - Register now
Auditing log data from network devices can go a long way in mitigating network breaches. Your network security solutions such as firewalls and IDS/IPS generate large volumes of syslog messages everyday which need to be analyzed to ensure network security. Learn how you can use Log360 to perform a thorough network audit and receive real time alerts for security events of interest in part two of our on-going free online workshop series. Free online Log360 workshop series Episode 2 - 14th June 2 PM
Read our latest blog about AlarmsOne's licensing model.
Read how AlarmsOne helps you meet your IT alert management requirements, with it's different plans that are best suited for small, medium, and large businesses.
FIrst Call Resolution(FCR) - Need Suggestions
Hello Customers, Hope you all are benefiting with features that we have so far in our product. Here is another one for which we want you to help us with your valuable suggestions. FCR : FCR stands for 'First Call Resolution' / 'First Contact Resolution' and it is about addressing customers issues with solutions over the first time contact. Benefits of FCR : * Could be one of the metric to guage the SupportReps knowledge / Skill / Expertise. * Could be an indicator while enhancing the knowledge
ServiceDesk Plus 9310 Released
Dear Users, SDP 9310 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9310
SD-65898: Single Sign on does not work if we disable SMBv1 protocol in domain controller.
Behavior Change in 9310
SD-66938: Expiry time format for STATE_COOKIE is changed from session to seconds(60sec).
SD-66934: The "keep me signed in" option in the Login page is to be kept unchecked by default.
Please refer to
ServiceDesk Plus 9311 Released
Dear Users, SDP 9311 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9311 SD-67015: In SSO enabled environment, technicians are not able to access API after upgrading to 9310. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9309 Released
Dear Users, SDP 9309 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9309: SD-66745: Subject of a Request gets hidden in the reply window, if the sender's e-mail Id is configured to a support group and the Request is assigned to a Technician in that Support group. SD-65802: Resurfacing of this issue in 9308 (which was fixed in 9305), Automatic status change configured based on Request Status Scheduler
Hablemos de ITSM | Serie de webinars de ServiceDesk Plus
Te invitamos a participar de una serie de webinars de 3 partes, completamente gratuita, que le ayudará a ponerse manos a la obra con los diferentes módulos de ServiceDesk Plus. Participe en la serie completa para optimizar sus operaciones de help desk de TI. Inscríbase una sola vez para formar parte de las 3 sesiones, programadas para los días 8, 15 y 29 de junio. Le enviaremos enlaces separados para unirse a las sesiones antes de la fecha programada. #1. Presentación de ServiceDesk Plus - Jueves
Password Manager Pro 9 is now available!
Hi, We are glad to announce the release of Password Manager Pro 9 (build 9000), which also launches our new user interface. The new interface is modern, smart, and efficient, with a strong focus on enhancing user experience. We hope you enjoy the fresh look of Password Manager Pro and find that it adds more value to your business. We further take this opportunity to thank all our customers and users for their feedback and the continued support. What's new in PMP 9? A) New User Interface From build
SupportCenter Plus hotfix 8101 released
Dear Customers, Today we have released our hotfix 8101. Please find the list of issues fixed and the features available in this hotfix 8101 readme Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html For any technical assistance, please send a mail to supportcenterplus-support@manageengine.com or call us at + 1 408 352 9115 Thank You Regards, Arun Kumar - Tech Support Manager ManageEngine- SupportCenter Plus Direct Number :
Approvals through ServiceDesk Plus Mobile app
Hello Users, Incident & Service Requests approvals can now be done right from ServiceDesk Plus iOS App v4.2. Please upgrade your mobile app to the latest version to use this feature. ServiceDesk Plus server has to be on the build 9303 and above for this feature to work. We are working on our Android app to support this feature and it is expected to be released soon.
Key Manager Plus 5.1 released
We are happy to announce the release of Key Manager Plus 5.1 (Build 5100). We want to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 5.1 provides landing server support for SSH key management. Typically data centers limit direct access to remote devices due to security reasons and network segmentation. Therefore data center admins have to initially connect to a landing server (jump server) and then 'hop' to remote servers. With
Free RecoveryManager Plus online workshops – Starting from 6th June, 2017.
After the resounding success of the first edition of our free online RecoveryManager Plus workshop series, the second edition is here. Join this workshop to learn from our product experts how to use the tool to backup and recover your entire Active Directory environment, and VMware virtual machines. Also, get to know how you can granularly restore attribute level changes made to AD objects, entire objects/ OUs, and entire domain controllers from scratch based on your requirement. Register now to
Community Digest - June 2, 2017
Applications Manager Version 13.3 now available for download.
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.3 and for update here – Service Packs . We’re really excited to introduce you to our newest features and numerous enhancements. Without further ado, here they are: HAProxy Monitoring - Ensure proper HAProxy performance and operation is by monitoring its key metrics pertaining to Listener, Frontend, Backend and Server. Microsoft Dynamics AX Monitoring - Collect information pertaining
Workaround for Java 6 &7 Patch Download Failure
Dear Users, Java 6 & 7 patch download will fail, since Java 6 and 7 update download links are available only for oracle customers. Refer this link for more details. Follow the below steps to download Java 6 and 7 updates, 1) Download the updates manually using the Oracle account Download the patch "jre-7u79-windows-i586.exe" and rename as 300796-jre-7u79-windows-i586.exe Download the patch "jre-7u79-windows-x64.exe" and rename as 300797-jre-7u79-windows-x64.exe Download the patch "jre-6u45-windows-i586.exe"
Workaround for Java 6 & 7 Patch Download Failure
Dear Users, Java 6 & 7 patch publish will fail since Java 6 and 7 update download links are available only for oracle customers. Refer this link for more details. Follow the below steps to publish Java 6 and 7 updates to SCCM via Patch Connect Plus, 1) Download the updates manually using the Oracle account 2) Navigate to the <PatchConnectPlus Installed Directory>\webapps\ROOT\store For patch "jre-7u79-windows-i586.exe", Create a new folder "755819cc-a02b-4d37-b5b0-5e71db7f2aaf"and paste the downloaded
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