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decline patch for all customers
we have many customers in the portal. we would now like to exclude certain patches from all customers. how is this possible? BR Thomy
Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90094)
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
Remote connect not working
Hi All, None of our agents are able to connect to remote systems today. When initiating a connection we get the "Unable to establish connection with the agent." error. Can someone confirm if this is a global outage? I cannot reach their phone support
Huge error log generate by desktop central
Hi, I used Desktop Central v10.121375 and integrate with SDP v11.3.11. Already I have problem with error log that generate by Desktop Central. I don't know about this issue, but my installation drive insufficient space to store this logs. I attached
Firefox does not work when Agent is patching.
Hello to all, We are currently in the testing phase of Desktop Central but have a problem with patch management. We have enabled automatic distribution of patches for third-party software. However, if the user has Firefox browser open while it is being
Windows machines going to sleep while patching
I've expanded my testing of desktop central to physical devices and am noticing that systems are going to sleep while running patch configuration jobs. Is there a way to configure the desktop central patching mechanism to prevent the system from going
How do I increase the Memory Usage limit of MEDC?
How do I increase the Memory Usage limit of MEDC? At peak usage (patching 100 servers or so at a time), the CPU is pegged at 100%, which is good and expected, and the network is pushing 500-600Mb, but the memory stands firm at 6.5GB used of 16GB RAM available,
Standard windows icon for a pending reboot is hidden
Hello, I have a problem with computers with Desktop Central Agent. It looks, that computers with Desktop Central agent do not display standard windows icon for pending restart: Does anybody have an idea if it is a computer problem or Desktop Central agent
Multicast deployments indefinitely stay at "Multicast deployment will start automatically at the end of...."
I've begun to test multicast deployments but am sort of at a standstill. The multicast image deployment should have begun on 4 of my test systems per the console, as well as I clicked the Deploy now button after they sat there for a couple of minutes
Patch detection from admin panel is broken
Hello team, since about the beginning of the month, patch detection via the admin panel is no longer possible (computer -> dropdown menu -> patch scan). Only the error message appears: SORRY! Something went wrong; Page is unreachable. Please return to
Since 10.1.2137.10 declined patches still visible under "Missing Patches"
Hi, with DC Update 10.1.2137.10 I still can see declined patches unter "Missing Patches" even if I use a filter to view only "Not Approved" patches. If i decline a patch under 10.1.2127.18 the declined patch where not visible in "Missing Patches" It doesn't
feature of WSUS that can help DC
Hi wsus have two features that can help bandwidth optimization for MS patches: 1-Branchcache 2-Express updates if DC has same feature or works with WSUS it's very good for branches
Security Update - Fix available for a privilege escalation vulnerability
Hello all! This notification is in regard to an elevation of privilege vulnerability (CVE-2022-23863) that was recently identified and fixed in Desktop Central and Desktop Central MSP. Please find the details and mitigation steps below. Vulnerability
Importing SSL cert from Microsoft PKI
Hello--we are currently using ServiceDesk Plus and had to install Desktop Central to better manage Windows asset scanning. We are using DC 100% internal--it does not communicate with the outside. Creating the certificate for SD+ was very straight-forward.
Current port requirements for on-premis 10.1.2137.10
I can't seem to find anything in the documentation that lists ports required for 10.1.2137.10. I found a list here on PitStop from 9 years ago TCP Port 8020 - Used for HTTP communication between the server and the agent TCP Port 8383 - Used for HTTPS
Apache Reverse Proxy with Desktop Central
Has anyone configured this? I am trying to configure an Apache reverse proxy for Desktop Central. It seems like DC requires ports 8383, 8443, and 8027, which is what I tried to configure in Apache. In my VirtualHosts file in Apache, I have the following configuration: <VirtualHost *:8383>
ServerName https://ip-of-proxy-server
ProxyPreserveHost On
ProxyPass / https://applicationserver:8383/
ProxyPassReverse / https://applicationserver:8383/
SSLProxyEngine On
SSLProxyCheckPeerCN Off
SSLProxyCheckPeerName
Retiring a system, releasing it's license while retaining device asset record?
It appears that in order to remove a device from active inventory (as well as to release it's associated license) it has to be deleted from SoM, which removed it from records all together. Is there a way that a system can be retired in a manner which
Adding a script to OS Deployment Library?
I'm trying to puzzle out how to add a PowerShell script and dependencies for use during OS deployment. I see that the Add Applications page specifically refers to .exe files, although the documentation/user guide makes it seem scripts should be doable.
Windows Script Host error after 10.1.2137.9
Anyone getting the attached error? Seems to happen only when a user logs in. This started happening after the 10.1.2137.9 update.
DC Report on User when PC is Locked / Unlocked
Is it possible to create a report showing when a users PC goes into a locked screen saver then when it is unlocked again with their password ?
2 error codes, need explination so they can be fixed.
I have 2 machines, each with a different error message, both trying to be patched with the same patch that has been deployed successfully to over 1,000 other machines. machine 1 error: Downloading patch-products.zip failed with error code : 0 machine
Report of list of scheduled tasks in computers
I am looking for a way to get a report of all the scheduled tasks on a set of computers. I don't know if there's a way to do that
Server saying it needs to be updated but is already latest
Hi, We have upgraded to 10.1.2137.9 to fix the vulnerability but the server is still saying it needs to be updated. We have cleared cache and even tried different browsers. Nathan
Questions on logs for Remote Connections
Hi, Does anyone know which folders we can check the logs for remote connections that are incoming to my computer? Background: My mouse moved by itself and I suspect that the IT team was trying to access my computer for an update. Thank you in a
Apache version on Distribution Servers is out-of-date
I would like to bring something to everyone's attention as I am honestly shocked about this. As I am sure everyone knows, Apache suffered from a few critical vulnerabilities recently. Since Desktop Central and the Distribution Servers make use of Apache,
PXE image transfer rates?
The download of winpe boot media via tftp when booting via PXE has taken several minutes during all of my tests so far. How long should it usually take and is there a way to tune the TFTP transfer settings for desktop central's PXE service similar to
Questions about Automatic and Manual Driver Repositories
Greetings, I've read the following document but still have some questions about Driver Repositories. https://www.manageengine.com/products/os-deployer/help/drivers-management.html Automatic Repository; So far it's looking like drivers have only been
Access Denied errors after update to 10.1.2137.9.
Today, Desktop Central is not working. We put our ticket in a few days ago. I've also expeditated this, since we have been in down time for the last 4 days. When I restart DC server, the MDAC services never starts, or takes almost an hour. I've been
Methods of Updating Build Versions for Desktop Central
Currently updating build versions of DC for a client, whose build version is still 10.0.554. Can I directly install the latest service pack (10.1.2137.9) or do I have to sequentially install the 10.1.2119.10 and 10.1.2137.9? Do let me know...
Auto Update Secure Gateway
Is it possible to have the Secure Gateway Auto Update like the agents do?
Sysprep: not required?
I'm used to image deployment software requiring that an image is sysprepped in order for hardware independent imaging and driver deployment to be performed. During the training video I watched it was mentioned during the q&a you "can" sysprep an image
Microsoft fixes several security vulnerabilities in Edge for business (Chromium-based) 97.0.1072.69 (Stable Channel update).
Hey everyone, Microsoft Edge for business (Chromium-based) has been updated to 97.0.1072.69 for Windows, Mac, and Linux. This Stable Channel update includes 22 security fixes. Here are the details of the vulnerabilities fixed: CVE ID Vulnerability Severity
Linux Support?
ME Team, Are you actively working on additional Linux support, and what are the challenges? The support is so thin for most distros that it's not viable for the majority of Linux environments. We are an MSP who uses ME DC Enterprise internally and would LOVE to use it in our Cloud offerings. However much of our Cloud environment, including Hypervisors, Front Ends, Storage Nodes and Client Guests are Linux machines. I am mildly embarrassed to suggest this product, which I have implemented and for
Apple Warranty no longer updating
The Warranty section regarding "Expiry Date" no longer automatically updates. Either the URL has changed or ManageEngine needs to update their GSX certificate (If this has already been addressed in a hotfix, it was not mentioned in a changelog). If there is no GSX SSL certificate in place, then the URL should be redirected: Old: https://selfsolve.apple.com/wcResults.do?sn= New: https://checkcoverage.apple.com/us/en/?sn= The new page also requires a captcha to proceed. Our warranty expiration
Google releases several security fixes in its Chrome 97.0.4692.99 stable channel update.
Hey everyone, Chrome stable channel has been updated to 97.0.4692.99 for Windows, Mac, and Linux. This update comes with a number of security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0289
in DC10.1.2137.9 user administration add role only shows step 1 !!!
in DC10.1.2137.9 user administration add role only shows step 1 !!! then I can't add any role, if I modify existing role again same issue
Custom Scripts: Run on a defined schedule?
In absense of patching support for AlmaLinux I'm looking to temporarily run a script on a weekly basis that runs yum update followed by yum clean in order to downloa and install patches. I'm having difficult finding a way to do this via deskcentral and
the manageengine desktop central server service terminated with service-specific error: %%4294967295
Desktop Central has stopped working, I have looked at server Event Veiwer and found an error - Source Service Control Manager Event ID - 7024. I have gone in to services and started the ManageEngine Desktop Service Server, but in the system tray ManageEngine Desktop Central 9 is status is showing stopped right click and start only produces another event as show above. Anybody able to help? Gary
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