Software Inventory on Desktop Central (sorry this is in the wrong forum, i dont have a desktop central option to choose)
Hi, We are having a strange issue, where for quite a few software procucts, multipl entrys will be generated in the software inventory for the same versions of the same software. For instance i will see "SoftwareName" detected on most machines, but then the same software will be detected as "SoftwareName [Enterprise Edition]" and "SoftwareName [Express Edition]. This is three entrys for the same software. If i investigate the user machines, i see no reference in add/remove programs to Express
DirectAccess for Remote Management
Has anyone configured the use of DirectAccess with Desktop Central? My DA clients are able to contact the DC server, but I am not able to start remote sessions on demand from the DC server to the DA clients when off-net.
Desktop Central Dynamic Custom Group Conditions
Hi We are using desktop central 8 build number 80261. When we create dynamic custom groups conditioning with software name we need to combine AND and OR together. Lets say; first I'm looking for two software, its enough if one of them is present, but then looking for a third one which is mandatory. (Software A (OR) Software B) AND (Software C) Can I achieve this? Best regards
IP scan for servers in Desktop Central
We currently have both Desktop Central and ServiceDesk Plus. We have Desktop Central performing the asset scanning, and feed it into ServiceDesk. ServiceDesk's asset scanning is off. Is there a way to scan an IP range via Desktop Central, or do I need to turn on ServiceDesk IP scanning? If I do that, will I see duplicate asset entries in ServiceDesk (scan results from Desktop Central and ServiceDesk)? Thanks, Dave
Remote control stopped working
I am using latest DC. Updated Java for the millionth time. Now I cant remote control anything and get a ClassNotFoundException and it shows com.adventnet.my computer.viewer.viewer. Anyone have this or any help for me? Not sure what broke, but I am hurtin right now without remote. Also I cant load XML files now when I try Active X viewer.
Trying to Map Network Drive, Fail
We used to use AD to map our private drives but now we want to use DC8 instead. After removing paths in AD and removing logon scripts, I put the path name in DC and I'm getting this error message: "The local device name has a remembered connection to antoher network resource." How do I resolve this?
Remove pre-loaded software using Desktop Central
Hi for some reason couldn't find Desktop Central in the list of available forums to post this in so posting in the ServiceDesk Plus one! Is there an easy way to remove pre-loaded software using Desktop Central? for example the Lenovo laptops ship with some Lenovo tools on that we do not want, I know we could use OSDeployer to install an OS excluding all this software but my line manager won't allow me to spend money on that so want to get it working with my existing Desktop Central. Any help
Internet Explorer 10 for Windows 7
When will Internet Explorer 10 for Windows 7 show up in patch management for Desktop Central? Thank you.
Quick-launch box not going
Hi, I have noticed when connecting to another machine using the remote control facility that the quick-launch box takes a long time to remove once you disconnect the session, in some cases it can stay on the screen for a number of hours. My first question is this,does the quick-launch box retain administrator rights even though I have already disconnected, thus enabling the user to perform function for which we do not allow them. Second question, can its removal on disconnection be performed more
ActiveX Component will not install for non-admin
I've upgraded to Build 80226. I've set all the Internet Explorer ActiveX settings as recommended in your document. The major issue I am having is that a non-admin can not install the ActiveX Component on their computer. Is there a way to deploy this to all users that are using Remote Control?
No Desktop Central link when creating a new discussion (as a guest)
I'm attempting to post a question to the Desktop Central forum (as a guest), but Desktop Central doesn't have a link in the "Forum" section to the right of the main window. Is this an oversight? Thanks.
Roaming Profiles Favorites Redirection
Hello, We are currently getting rid of roaming profiles at my company. We are going to use desktop central for this task. I am able to map my drives and printers with no issues but I am having problems redirecting my favorites. Basically I want to take the roaming profile path from AD and get rid of it and from there have desktop central redirect their favorites in their profile folder to the machines they move around in. Any suggestions would be great! Thanks everyone!
Initiate Remote Control from 3rd Party App
Is it possible to initiate Remote Control of a computer by calling the Desktop Central procedure from a 3rd party app? For example, we have another product to manage our Service Desk, and we would like to be able to insert a button or link into the Incident form that passes the computer name to Desktop Central and initiates the Remote control procedure. Thanks
Expired Certificate on ActiveX Control
Hi, I am trying to use the remote control feature of desktop central, and the ActiveX control responsible for this has an expired certificate which causes Internet Explorer to disable the control. I have searched around and found a KB article about why the remote control feature might not work, and I was able to get it working by changing some security settings in Internet Explorer but I don't think this is a good solution, and creates unnecessary risk. Does anyone know of a way to update the certificate
Deploy of Adobe CS6 Premium
Hi, I am new to MEDC 8 and i would like to test a trial of the above package on 2 pcs first, later if all works out ok i will deploy it to 70 pcs. I used the AAMEE software that Abode suggest to create an MSI package, the only problem is that AAMEE will not create a single MSI. It has a MSI and other files & folders in the same directory but MEDC will not accept that file. How will i be able to deploy Adobe CS6 package using your software? regards
ActiveX Control and IE 10
I have a Windows 8 machine with IE 10 on it. I have not been able to use the ActiveX viewer for remote control. I can get it to prompt me to allow the ActiveX control to run and I say Allow but the viewer never comes up. I have followed the instructions here http://dcserver.pearl.k12.ms.us:8020/help/remote_desktop_sharing/remote_desktop_pre-requisites.html#Remote-Desktop-Sharing-How-to-enable-ActiveX-Controls-in-Internet-Explorer but nothing happens. I have UAC turned off and I have my machine
Remote Desktop - Windows 7 - Window Swapping Issue
Hello, When attempting to swap between multiple windows, or right-click a program in the taskbar, menus will not display for selecting either a different window, or for options such as closing all windows. For example, the menu below would display when right-clicking the Internet Explorer icon in the task bar on a normal Windows 7 machine. It does not display when attempting to do so on a remote machine via remote desktop in Desktop Central What can be done to resolve this problem? Is this a
MDM - Multiple Devices Per User
How would you enroll multiple devices per user, such as many of our user having a iPhone and iPad? In once you enroll device under that users name, you can't enroll another drive using the username/email address.
Screen Recording Feature
Hi, Is there a possibility to extend screen recording feature so that I can add schedule for screen monitoring (for audit and security purposes), like "PC1" add a schedule to record screen from 8 to 10 a.m every day, or for a group of computers and also would specify local paths on their computers for recording.
Restrict access to remote to server machines for some technicians
Hi, I want to know is there any way to restrict some users who login through desktop central from remoting to Server Machines ? As administrator Install agent in all devices in the network all of them will be shown in the list of Remote Computer remotes and those technicians who have access to Remote Desktop can remote to any of the devices listed there, Is there any way to for example put server devices in a group and not to show them in the remote desktop lists ? Regards