Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
Postgres DB migration failed when installing 10.1.2127.12 hotfix
I've tried installing the new hotfix to 10.1.2127.12 three times now, but I keep getting the same error: "Postgres DB migration failed. The action can't be completed because the folder or a file in it is open in another program. Close the folder or file
Wanting to know the difference between these fields within Inventory
I was just wondering what the difference between these fields within the Inventory section are, and where it is getting its information from within the systems. Primary Owner - This I believe is retrieved from the client Windows OS Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RegisteredOwner Owner - appears to be a manual setting. I'm assuming this would be used in an environment where machines change hands fairly frequently. Registered User - I'm not sure where this
Asset Explorer vs Desktop Central
The Asset Explorer package lets you setup the Desktop Central agent config. My question is how does Desktop Central work with Asset Explorer licensing? We want to use Asset Explorer and have all the PCs update the database via Agent. When poking around,
Zero-day (CVE-2021-37973) fixed in Google Chrome
Hello everyone, Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
Microsoft Edge for Chromium business fixes several high severity vulnerabilities in its 94.0.992.31 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.31. This update comes with fixes for several security vulnerabilities.The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-37956
Windows driver installation
Hello, Can Desktop Central install drivers for my hardware?
Endpoint Security add-on and the "Antivirus not installed" misconfiguration
I'm running a trial for MEDC with the Endpoint Security addon enabled and I'm not clear on one of the misconfiguration exceptions included. The tile of the exception is: Antivirus (not considering Windows Defender) not installed Does this mean any system
Desktop Central Server for SDP
now that the "30 day trial" of Desktop Central server has expired, do I need to leave it installed on my server or does the DC agent require it (even though i can't login to it)? Also, if it's required, when will it be updated to use openjre instead of
Latest service pack????
Hello, I use ManageEngine Desktop Central UEM Edition. Our latest service pack was applied a while back and the link within the app that tells you whether your DC server is up-to-date appears to not be working correctly. What is the latest service pack
Google fixes several high severity vulnerabilities in Chrome 94.0.4606.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Possible to query for installed browser extensions / plugins?
Does anyone know if it is possible, with Desktop Central, to run a report of what browser extensions are installed for each user? We may need to start limiting the installation of browser extensions to ones we know are safe and approved, but I'd like
IT analytics in 90 seconds: Identify venues for savings across hardware endpoints
Endpoint management practices enriched with advanced analytics can be a very effective tool in cutting down on operational costs without compromising on efficiency. Leverage Analytics Plus reports to reduce costs incurred by workstations in your secure
ME MDM won't install on mac OS
After updating the server and updating the APNs certificate, stopped installing ME MDM on mac OS. ManageEngine MDM App has a notification: Install ME MDM app silently on devices ME MDM app must be installed on the device to utilize features such as Geo-Tracking
Microsoft Edge for Chromium Business 93.0.961.52 comes with fixes for a zero-day (CVE-2021-30633) and several other high severity vulnerabilities
Hello everyone, Microsoft Edge for Chromium Business has been updated to 93.0.961.52 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities out of which CVE-2021-30633 is exploited in the wild. The details of
Run script or launch application per computer as a Domain\user.
I have an application that needs updating frequently. Unfortunately is does not uninstall cleanly and needs to have a batch file to clean up after it and to check for other things. So I have a batch file the runs the uninstall if necessary, cleans up the garbage left behind, runs the new install and then runs other commands necessary. This all works fine when run manually as a domain\administrator account. The Batch exists on the network along with the executables and other files needed. To make
Windows Configuration IP Printer. Installing the correct driver
I have an HP DesignJet Studio 24-in printer I downloaded the driver package from the hp website, there are several printers in the driver package Create a printer via Windows Configuration / IP Printer I add the downloaded driver in exe format The printer
Add a Collection to the Self Service Portal
Hi Everyone, Is there a way to add a configuration collection to the Self Service Portal for end users to run? I have a collection that consists of a registry change, then a message box and finally another registry change. It would be perfect if the end
Logon User DB Schema
Can someone point me to where in the DB Schema I can find the value for last logon user?
Self-Service Portal deployments
It would be helpful if we could see deployments that have been done from the self-service portal. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Microsoft Edge for chromium business stable channel update fixes CVE-2021-30632
Hello everyone, Microsoft has released its latest Edge Stable channel (Version 93.0.961.47) which comes with the fix for CVE-2021-30632. According to the Chromium team, this vulnerability is being exploited in the wild. To patch this vulnerability, initiate
Adobe releases updates (APSB21-55) to fix several critical vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed several critical, important, and moderate security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code
Keep MSI Properties with Auto Update
Hi, When using auto update is there a way to keep the "MSI / MSP Properties for installation" config when the package is auto updated? We are deploying Zoom and require some specific config for the deployment to assist with auto signing in but have found
Reboot during software install process
Is it possible to do the following? - Uninstall software - Reboot - Install software - Reboot We have a software upgrade happening and the following needs to happen: 1) Uninstall previous version taskkill 2 processes msiexec /x - 4 packages delete 2
Zero-day - CVE-2021-40444 - Patch details
Hello everyone,Below are the patch details for the zero-day CVE-2021-40444 Bulletin ID Patch ID Description MS21-SEP2 32037 2021-09 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5005627) (CVE-2021-40444) MS21-SEP2
September Patch Tuesday 2021 - Supported updates
Hello everyone, Here is the list of September Patch Tuesday 2021 supported updates New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows
Google fixes 2 zero-days (CVE-2021-30632 and CVE-2021-30633) and several high severity vulnerabilities in Chrome 93.0.4577.82 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.82 for Windows, macOS, and Linux. This update comes with fixes for 11 security vulnerabilities out of which CVE-2021-30632 and CVE-2021-30633 are exploited in the wild. The details
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
Windows 10 Feature Update 20H2
Good Morning, When I deployed Feature Update to my test machines I only had one machine that had a problem and that was the hard stop because there were unsigned drivers. The other machines updated fine. Now when I add the feature updates to the Automated
Zoom Patch for Mac always fails
Last few patches for Zoom for mac have always failed went deploying to endpoints with "Checksum Failed" errors. Have attempted to upload patch manually multiple times and download from more then one endpoint. Would someone be able to check to see if
Unable to establish connection with the agent pops up while actively using remote control
I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get
ME Agent no longer being added to new machines
Hi, The ManageEngine agent is not longer being added to newly imaged machines after the latest update. The agent used to get install automatically. I have tried rebooting the server, to no avail.
Zero-day vulnerability CVE-2021-40444 in MSHTML
Hi guys, A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability. Exploit details
Creating computer groups for patching/deployments
Hello people, Coming from the SCCM world and started testing this software, I have a few questions if you can answer them: 1. Is it possible to have some sort of groups (device collections in SCCM) where I can put my computers, and link patch policies
So what's the story with DTC upgrades these days? Stabilized?
After the back and forth a few weeks ago I'm still sitting on .682 trying to see what the landscape looks like for desktop central upgrades. My instance reports the current version to upgrade to is 10.1.2119.9, although when I click on the link from the
Dell Warranty Status Check
It would be great if desktop central can integrate Dell warranty status check into inventory. Desktop Central pulls the service tag from a Dell computer now, but if that service tag can be linked to the Dell warranty page http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&cs=555&l=en&s=biz&~ck=anavml That would be great! Spiceworks does this already and I think it would be a simple integration.
Issue Running Script - error during deployment
I am having issues trying to get a batch file to execute against workstations. I get a package error when trying to execute it. I can take the same batch file and run it locally on a workstation and it works without any isssues. I am posting the script
Mozilla releases security updates for Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability
Desktop Central Agent uninstall restriction does not work
Hi all, i am new to Desktop Central. Currently my setup involves the Desktop Central Server running in a machine in my LAN (without AD), and the installing the agent on all client machines in the LAN. In Agent--->Agent Settings and Security Settings
Patch Inventory - OS Windows 8 Pro for Workstations (x64)
I'm having this problems for 2 weeks now, I can't push updates... I do have a ticket open ([## 2127150 ##] Patch Management - Windows 8 Pro for Workstations (x64)), unfortunately, I'm not getting anywhere... When trying to install updates: error "Downloading
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