Desktop Central MSP Public FQDN no NAT Local DNS Pointer
Do I have to use a NAT on my firewall for Desktop Central MSP. I have ServiceDesk Plus MSP setup on the same server as my Desktop Central MSP " Just Setup Testing". I have a Public FQDM for both and both are setup on the public DNS. SDP.mydomain.net DTC.mydomain.net. I have setup my local DNS to point SDP & DTC to local server address " 192.#.#.#". From a public computer, I can access SDP using Http://SDP.mydomain.net:8070 and everything works great.. But from the same public computer if I use Http://DTC.mydomain.net:8040
Delete patch temp files when completed.
After our first round of server patches after DC implementation it came to light that patches are not being removed after they have been patched. Is there a setting in DC that will delete the patches after they have been applied to the server/workstation? This will help prevent getting disk usage alerts.
Changing IP Address Central Server
I tried migrating my new installation of DC to a new server, but failed horribly and had to start over. Now I have about 20 clients that are pointing to the old server. I successfully changed one by running the script here: https://www.manageengine.com/products/desktop-central/desktop_agent_change_ip.html and following the example. I'm trying to run it through Task Scheduler, but the windows script is not running the VBS. I have it copying the script file then executing it locally. I tried
Monitoring Priviliged Use
We would like to run some sort of report from Desktop Central that will show when users with privileged access log in. At the moment I can see the admin account if it is logged in when a scan is carried out, but that does not tell me any other time that the account is used. Any ideas guys n gals.
Report Request - Microsoft Licensed Products
I'm trying to pull a report of all licensable Microsoft products and number of installs in our environment. I've tried different criteria but the list just contains huge amounts of Microsoft products that I don't need such as .NET Framework, Visual C++ components, and numerous other unneeded items. I'm hoping that someone has needed to pull this type of report before and can give me some guidance. Thank you.
Office 2013 does not install on client comptuer
I am attempting to install Office 2013 on a client computer. I've followed the deployment guidelines from: https://www.manageengine.com/products/desktop-central/deploy-ms-office-2013-how-to.html?dci-sdthow I've checked on the test Windows 7 computer and in Task Manager, it shows the process "setup.exe" started and the process points to the correct share and file to run but the setup.exe never is executed. I've let it sit overnight and it just went into "retry in progress" status.
admin denied access to configure in desktop management engine
Hi, I am admin yet i have no rights to configure alerts on the desktop management engine admin page as below; please assist
patch id 104655 fails to install error is wait operation timed out
patch id 104655 KB4032113 July 2017 Description of Preview of Quality Rollup for the .NET Framework 4.5.2 on Windows 7 SP1 and Windows Server 2008 R2 SP1 (KB4024845) all on computer takes a long time to try install and then fails with error wait operation timed out.
Slow overall performance in Desktop Central
Hi, We have an in house Desktop Central server and lately I've noticed significant decrease in performance there is a delay accessing pretty much any of the tabs in the console. Is there a way to improve speed in DC with MSSQL 2012 db? We have about 500 managed computers and use DC for pretty much everything. The box itself has plenty of resources Has anyone seen anything like this? any ideas?
Desktop Central - manage mobile devices over wifi
Hi, we can't open the ports to the internet to mange the mobile devices (security question). Can we manage the devices over our internal wifi network? Regards Rainer
ManageEngine Desktop Central : July 2017 - Patch Tuesday update
Just wondering is the subject available on Desktop Central already? I cannot find it in my respository....
Question about building a package
I was tasked with upgrading computers with a new version of software. What I would like to do is add a feature to my package that will send a notification to the users, asking them to "click OK" to start the installation, as well as give them the option to "postpone" the install a few number of times. Is this possible using Desktop Central? Darren
Desktop Central service wont start
Hi I have just installed Desktop central 10 on server 2012 r2 and everything was working fine after install. I have now changed the database to sql via the script in the bin folder which completed all ok. I now have the issue where the service just wont start. I keep getting the prompt that the service has stopped. Not sure why this, I have attached all the log files and would be grateful if someone could lend me a hand. Many Thanks Liam
Does copy/past from remote to host work with the html5 client
When I connect to a remote computer, I can not copy text from my local computer to the remote or the opposite direction. I can with the ActiveX cleint just not the html5. I am on Windows 10 and the remotes are various versions of windows. Travis
Domain
Hi, the name our domain is company.cologne the NETBIOS nmae (pre-windows 2000 name): company- col The Scope of Management is to both domain. For example a list of computer Computer Domain PC01 company.cologne PC02 company- col PC03 company.cologne ... Is this a problem? If I define a target which name I have to select company.cologne or company- col ? It does not matter? Regards Rainer
Dwesktop Central - windows 10 privacy settings - disbale location
Hi, I want to disable the location setting in privacy settings. It' possible? Regards Rainer
Alerts - bitlocker missing, open firewall or USB port open ...
Hi, how can I get an immediately alert if bitlocker is missing, the firewall open ... ? Regards Rainer
Mobile data usage
Is there a way to introduce under profile the Data usage options (I think it's available only for android devices) It will be usefull to manage the "bill cycle", the "data usage warning" and the "data usage limit" options. thanks Stefano
Patch management and triggers - best practices?
I'm looking to setup some patch management that will scan, download, and install. After that deployment, I would like to start a timer/trigger for the next round> Example: 1. Scan>Download>Install by IP range, nightly. 2. 4 days later deploy these updates to a different set of IP's. 3. 7 days later deploy the another set of IP's. I'm looking to keep the care and feeding of my tiered deployment schedule to something I don't need to babysit everyday, other than looking for some initial errors. Even
.101 to .111 not compatible with my network
Before hand had no issue upgrading to latest now I can't because of error that "This build 10.0.111 is currently not compatible with your network. Click here to upgrade to latest compatible build. "Click Here" link point me to 10.0.0.93... in what kind of logic I should be upgrading 10.0.101 to 10.0.93... I though this check was fixed after reading couple old posts.. why is this happening still?
Minor Tweak Suggestion To System Tray Menu
So this is a suggestion that is very minor, nothing critical, it's just to address an annoyance. So in my company's environment, when we go to open up Desktop Central we go to the system tray area, right click the DC icon and choose the open web console option. It's great. Except that stop service is immediately above this. There have been a few instances where someone, myself included, has accidentally hit the stop service option. It's not a huge deal, you just start the service back up hooray,
Best way to overrride/manually uninstall a software after "Disable Uninstall option on Add/Remove Programs" accidently checked?
I'm wondering what the best way to uninstall a software after I've already deployed a configuration with an install package with the configuration checked for "Disable Uninstall option on Add/Remove Programs" Seems that every time I try to uninstall the program remotely, it fails on the client.. anyone have any sure fixes? Most of our clients are Windows 7 64-bit SP1 machines.
10649 Update for Microsoft Office 2013 (KB3172545) 64-Bit Edition Patch file being named with .cab instead of .msu
I was trying to deploy patch 10649 when I saw it failed with error %1 is not a valid Win32 application. When I look the patch name it is showing as csi-x-none_266122420989b7d28859d7227d5358f3b7d49af1.cab. Is there an issue with this patch? I attached a screen shot of the patch details.
Export Contracts in assetexplorer
Hi I like to export the contracts list from my assetexplorer to another instance of assetexplorer . Is that possible ?
Self Service Portal Disallow some users
Hello, I need to disallow all my district's students from accessing the self service portal. Is there some way I can do this? Possible hide the shortcut from all users in the Active Directory students group? Or only deploy the desktop shortcut to users that are not students? Thank you in advance for your help.
Desktop Central continues to offer wrong patches for Windows 10 versions
I am in the process of patching our Windows 10 boxes for the July patch cycle. ALL Windows machines are running the Anniversary Update (v1607) here - yet DS continues to think that we need a v 1507 patch. What is the issue with Desktop Central not knowing what version of Windows it is targeting? I have a half dozen machines here that always need this hand holding - I would have thought the system would have figured out to correctly identify a Windows client OS version number by now. Any ideas? Bruce
USB Reports
Has anyone any real experience using the USB auditing report in Desktop Central? Is there any way to make the reports more user friendly so I can email them straight to the users who need them?
User Administration - Member Server access
I'm looking to segregate workstations & member servers within the console. I would like our Help Desk to install/uninstall software from workstations but not member servers. Or limit the restart/shutdown function or any other tools to workstations only. Can I achieve this now or is it on the road map?
Desktop central - logfile work admin
Hi, Does exist a log file for the work of the admin . I want to see what have my substitutes done in my holidays. Regards Rainer
Desktop Central Server Patches on error
Hi Have for some time problems to install new patches on my desktop central server. Have over 2 years no problems with version 9. Switching to version was a problem because the database migration was not possible. At some point, I decided to reinstall the server completely. Fortunately, is only a small network. Also a multiple new installation brought nothing. If an patch is available the installation stop with error. Win2008 R2 server V: 10.0.89 to 10.0.93 Is there an uninstaller available or are
Add shared Network Printer issue
I am trying to add network shared printer through desktop central, when I browse 'Shared Network Printer Path', I can't see any printer in the list. Should I install desktop central agent on print server? Can some one provide some details? Thanks, Adam
Block third party updates for a certain product
Hi, Is it possible to stop receiving updates for a certain third party product? We would like to block all citrix receiver updates coming through and getting approved by mistake.
Freezing Windows 10 PC when remoting in
Hello all, I am having an issue that happens to about 30% of the windows 10 PCs in my environment. When trying to remote access them from desktop central, I can work for about 5 seconds and then the user's PC will completely freeze and have to be power cycled. This only happens to Windows 10 PCs and only some of them. Is anyone else experiencing this or able to provide some information on how I can prevent this from happening? Thanks
How to block third party updates for a certain product
Hi, Is it possible to block receiving third party updates for a certain product or to decline them automatically?
Introducing Web Content Filter, for managing access to web contents in Android devices?
Hi I saw in the new .111 that the following point appears Introducing Web Content Filter, for managing access to web contents in Android devices. is it the first step to have a "web content filter" in DC, for desktops next time? is there a roadmap for this? i am interesting thanks
Remote Control on Terminal Server Cluster
I can't seem to populate any users on the servers that are in my terminal server cluster. It will allow me to use the chat function, but cannot remote control the sessions. The only users that are populated are on the connection broker server (sr0dxets10). I would really like to use this product, but this would be it's main function for my Helpdesk.
Updates on Windows 7 causing several computers to get stuck at "stage 3 of 3" for hours
Hello, We use ManageEngine Desktop Central to push out all of our Windows Updates and various third party updates regularly. I have a number of computers that we recently installed a string of updates on, where more than half of them had this issue. These are all Windows 7 Professional SP1 64-bit machines. After rebooting the computers to complete updates, they get to the screen "Stage 3 of 3" "preparing to configure Windows", where it asks you not to turn off your computer. Then they just sit
Remote Registry take to long to open
I have been trying out the new remote registry feature and found it to be hit and miss. Sometimes when I manage a pc and open the registry it will open right away. Other times it will keep loading and eventually time out. Then I will have to try again. This is a nice feature but it does not seem to be working correct is this a known issue or is there some reason it takes long time to connect to the registry?
Scheduled e-mail alerts
Hello, We have recently started using Desktop Central to patch all of our computers and servers. We currently the notification set up for certain users based on the groups we have created, that is fine. What we have found is the staff in the company would like a reminder email one to two hours before it happens, this is just for the critical servers that we have to restart (fileserver, exchange etc) when patching takes place, At the moment this warning email is being sent manually to the company
Blocking third party updates for a certain software product
Hi, Is it possible to block receiving updates for a third party product? We would need to stop receiving updates for Citrix receiver because newer versions will not work under our current environment and therefore we would like to prevent receiving these updates who could be approved by mistake.
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