Visio Pro 2016
Hey All Wondering if anybody has been able to successfully create/install a package for Visio Pro 2016. Cant seem to get it working. I'm trying to set it up using configuration.xml file deployment script within DC Thanks! Brian
Hide the Desktop Agent for certain machines
Hi There, I know you can hide the agent tray icon for all machines. Is there anyway to hide the agent for only certain machines? We have terminal/Citrix servers where we don't want the users to see the tray icon. If not, are there any plans in the roadmap for development? Kind Regards, James.
Catastrophic failure
what is this error Catastrophic failure
New Remote Control in 10.0.111
Kudos to the desktop central team; at first glance we really like the new functionality (better dual monitor and task support) in remote control and it seems quicker. My group is excited to use it.
Desktop Central server updater won't run - black command window flashes quickly
Currently running DC version 10.0.93 on virtualized VMWare server running Windows 2012R2. Have been routinely applying update patches thru use of the UpdateManager in the bin folder. Went to do the latest update and nothing happens when I run UpdateManager, either by double clicking or by right clicking and "Run as Administrator" or by opening a command box and typing in UpdateManager. If I run it by double clicking or right-click-RunAsAdministstrator then I get a quick flash of the command window
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Manage Software Licenses
Hi There are lots of software components found in the software records. How can we keep track the license for suite products such as Microsoft Office and Adobe CC?
Error on WAN agent
Hello everyone, Just join the PitStop and first want to say thank you too all for sharing and being such great community. I am running in the some issue with the WAN client configuration for remote offices. It look like the client is connecting as once the laptop or computer connect to the internet and that where it stops... Only initial connection goes thru. Here is the error I am seeing on the client end from the agent: [ 2017-07-05 14:00:37:472 ] [ 5760 ] [ERROR] WaitingForResponse : WSARecv operation
Local users on Windows Servers based on the accounts in User Management
Hi, We're managing a lot of workgroup based servers (Windows OS) which don't have a central authentication solution like Active Directory. What I'm trying to find out if Desktop Central is a solution for this. I read the feature pages and noticed that Desktop Central can manage local accounts on each individual server (or as a group of servers). Correct me if I'm wrong, but.. when a user will change his/her password on one of the servers, it will not change on the other servers.. So is it perhaps
Patch windows spanning multiple calendar days
maybe i am mistaken but i was under the impression that i could patch across multiple days. example: Patch window = Starting Wed night at 10PM and Ending Thur morning at 2AM. This is a window of 4 hours. What I was previously advised to do in order configure this is below. Now i have not used this configuration in some time however we recently tried to use it again and what we experienced was that in practice this opened up a window from Wed Night at 10PM to a Thursday Morning at 2 AM and then
User Administration
When creating new users for administration they are unable to log in. Authentication type is domain but for some reason newly created users are showing up with authentication type DOMAIN vs. domain. Not sure that has any bearing on authentication or not. All other domain users can authenticate just fine. See attached.
Security best practices?
Hi everyone I would like to get feedback on how to expose Desktop Central to the Internet in a secure manner. The documentation on this topic is scarce. I have not found any best practices so far. I would really appreciate comments from the community. When we installed Desktop Central a few years ago, it was mainly used internally to patch out-of-date PCs and collect inventory data. The Desktop Central server was therefore set up in our LAN. Now we would like to make use of the following additional
Feature Request: Announcement
Right now Announcements Filtering are limited to Remote Office, Domain, User Custom Group, Individual Users.. It would be great if you could setup announcement based on AD OU's, Dynamic IP Groups, Dynamic PC Groups or any other filter scenarios that are already in the PATCH Management or any filter that can be created in DC already.. Currently Announcements is great tool but very limited capabilities.. In our current test case we use it to announce to users that patch deployment is happening (example)
Free Webinar : Deliver better IT services with ServiceNow & Desktop Central integration!
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
Feature Request Discussion: Distributed Server Repository Download
Would love to see possible feature to allow DServer to acquire needed patches from internet instead from Master Server. Most of remote offices have fatter pipe to internet than between offices.. Not sure if this is already the case but there is no documentation about it except the bandwidth settings between sites and replication schedule.
Flash Player 26.0.0.131 "check sum validation failed"
Hi, I've got the checksum validation error for Flash Player 26.0.0.131 package (BulletinID TU-008). I can't install the latest security patches of that software only. I past here part of the patch table filtered for patchname like '%flash%' hoping that it can be useful. patchid bulletinid patchname noreboot sbid patchlocationid severityid patchcomment isconfiguration uninstall_status is_uninst_common 305919 TU-008 install_flash_player_ax_26.0.0.126.exe 0 18550 38994 4 false
Sharing clipboards between pcs remoted by html5
How do I get clipboard to share with html5 remote control between remotee and remoter?
Free Seminar Series - End Point Management
Join us for our free seminars in the Bay Area, Los Angeles, and Dallas this July! These seminars will focus on enterprise mobility and endpoint management and help you learn how to adapt to a dynamic, mobile workforce and increase productivity with the latest mobile, server, and desktop management trends and techniques. We'll also talk about integrating with ServiceDesk Plus, patch management, OS and software deployment, asset management, remote control, and more (and have plenty of food and drinks
Software installing permeation.
I use Manage Engine Desktop Central on my company, how can I prevent users from installing any new software on their machines except the domain admins ?
Archive a machine
I'd like to see the ability to archive a machines information in desktop central. As an example we have numerous machines that have had DC installed on them at some point but may not be not in use currently, in storage, etc. I'd love the ability to tell DC to archive this machine. I could then uninstall the agent, the machine's data/history would still be searchable in DC by its service tag, but would no longer be listed in patch scans or any other views. Except maybe the SOM View but even there
Computers being deleted the next day after joining DC
Hi, We are having a problem DC (Build Version:10.0.91) where computers are being deleted once the client has been installed on the machine. So when we build a computer we get this message in our admin mailbox. As you can see from this email the machine was built on the 27/06/2017 at 3:23 and as part of the build process the DC agent gets deployed. The next day we get this message in our admin email account. This is only deleting the computer from DC as the computer object in AD is still there. So
Remote Site Agent get Uninstalled by USBConfigurationAction
Hi all, As of a few days ago my remote site Agent installed on several PC and Server is getting automatically uninstalled, this is only happening on one remote site of 3. This remote site is not part of the same domain the desktop Central server is located on. Its been working fine for the past 2 years, installation of the agent is done using the downloaded file zip package. Below is the log out that show up on all system within the remote office group; Any one has seen this before [ 2017-06-26
DC automatically uninstalling Agent on remote office group
Hi all, Thew following issue just starting happening with one of our remote sites, the site is on a different domain that the DC server is and agent installation is done via the zip download package. Its been working without issues for the past 2 year. Our issue is that for some unknown reason the Agent is getting automatically uninstall by DC server, below is the log that appears across all server and pc within this remote office group; I have reinstall the agent and then few hours later the DC
Can't download patch 300537 "Update for Java Runtime Environment (1.6.45)"
Hi We can't download patch 300537 "Update for Java Runtime Environment (1.6.45)". Please help to fix. Thanks!
Failed Patch Deployment
I have a question. I have a computer tagged as Highly Vulnerable that has 1 failed patch to deploy. Is there a way to ignore that patch for that single computer and not globally so when I click on "highly vulnerable", that computer will not show up.
ManageEngine's free workshop on 'Secure your network against Petya and Skype'
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Only Allowing the Self Service Portal Shortcut to Certain Users
Hi, I would like to start using the self service portal for some of the machines that we manage, but I only want the shortcut to show up on certain users machines. We have remote sites that we manage that won't need this and in the interest of DC being silent, we have chosen not to have the tray icon. There seems to only be a show/don't show on the options for the self service portal link, is there a way to specify this to be shown to only certain groups of users? Or alternatively, can I manually
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
MSP integration SDP/DC - Unable to fetch software. DC server version could be incompatible.
Hi When I try to Sync with Desktop Central from SD. I got this error text: "Error while fetching software Unable to fetch software. DC server version could be incompatible." ServiceDesk serverout01.txt - log [SYSERR]|[INFO]|[222]|: org.xml.sax.SAXParseException; Premature end of file.| No errors from DC side. DC version: Build Version:10.0.93 SD version: 9.2 Build 9210
MSP integration SDP/DC - Unable to fetch software. DC server version could be incompatible.
Hi When I try to Sync with Desktop Central from SD. I got this error text: "Error while fetching software Unable to fetch software. DC server version could be incompatible." ServiceDesk serverout01.txt - log [SYSERR]|[INFO]|[222]|: org.xml.sax.SAXParseException; Premature end of file.| No errors from DC side. DC version: Build Version:10.0.93 SD version: 9.2 Build 9210
Hardening Guide for Desktop Central
Hi, I am new here and we are using Desktop Central for one of our customer , a local authority. Recently, they did an security audit on the infrastructure and there was an comment about lack of hardening guide for desktop central. Can I check if there are such an guide available ? Regards Soh
License Renewal
My license expires in a couple days. The expiration notice says to contact sales@manageengine.com, but I'd like to know if I can simply go to the online store and purchase a new license there.
Run a batch file once per computer per user
I have a batch file I want to run for new users that runs some post-setup for an application we use. I want to run it once the first time a user logs in to a computer, and never again for that user on that computer. Can I create a configuration to do that?
Registry Page File Settings
I'm looking to set the Page file to system managed for several 10's of PC's which are currently set to obscure values. I have a regisrty import which looks like: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management] "PagingFiles"=hex(7):63,00,3a,00,5c,00,70,00,61,00,67,00,65,00,66,00,69,00,6c,\ 00,65,00,2e,00,73,00,79,00,73,00,20,00,30,00,20,00,30,00,00,00,00,00 Which works when manually ran on a target PC. I've converted
Patch Deployment at Windows Log on Screen
We have within our network a handful of PC's that run Deep Freeze which prevents any configuration changes to a device while in a "frozen" state Therefore in order to apply windows updates we have to set up a maintenance period for these devices within the Deep Freeze software. We've set up Desktop Central to scan, download and deploy any required patches on a schedule within this maintenance window. Once these PC's are powered on, they will just be left at the Windows Log on screen. Will Desktop
Accept message for remote connections
Can the remote connection aspect of the software have an accept prompt on the end users side? Or some warning BEFORE the tech connects to the computer.
Remote office IP Server VS Local Office IP Server
Why Desktop Central can't have different IP's for Remote offices vs Local Office.. We want to users outside of building to be able reach DC Server thru internet (aka WAN) but every time I change IP to external network it updates it on all Remote Offices to same IP.. I don't want all of them to be WAN... we have couple location that only has MPLS access to internet and by doing this it will not let them connect to server.. is there feature or work-around to get this solved?
Ransomeware : Petya follows wannacry
Hi Folks, There is a new ransomeware out in the wild, named 'Petya'. It seems to be exploiting MS office and SMBv1 vulnerabilities. Here are the vulnerability details MS office handling of RTF documents. https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-0199 MS File sharing SMBv1 vulnerability. https://technet.microsoft.com/en-us/library/security/ms17-010.aspx Fix availability https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2017-0199 https://technet.microsoft.com/en-us/library/security/ms17-010.aspx
KB4022719 - Causes Internet Explorer to print the blank pages.
Hello, Greetings from ManageEngine Desktop Central. End users may report a blank page print out of contents that opened in a Internet Explorer frame. The root cause for this issue is not a printer, but the recent monthly rollup deployed to Workstation running with Windows 7 SP 1 OS. The Microsoft yet to provide a solution to this issue and in case of fixing this issue is on a highest priority situation then you may consider to uninstall this update. The reason why I recommend you to uninstall on
GeoIP Block on patch downloads
We rarely, if ever have any issues with patch management or downloads of patches. However, we do GeoIP blocking and we've seen 2 IPs that are source locations for patch downloads outside of the United States. These are: 202.153.32.19 211.79.60.17 A quick whois on them says they belong to Excell-Net out of India. Is there a way to get all patches re-located to the United States or are there some that come from India and there's nothing we can really do about that? I just wanted to check before I have
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