Deploying exe file via user
When I try to deploy an exe file to a user, the computer does not move from 'applying personal settings'. Why is this so ? gkcss
Adding Remote computers to SOM in the WAN beta
How do I assign "Remote Office" computers in SOM? For LAN computers you are given the ability to select them from AD. I don't see that option for remote computers. Thanks - jsbac
Remote assistance
Hello, Sorry I put this in the wrong system before. I am trying to access desktops/laptops OUTSIDE our network. That are not internal to us. I downloaded the agent from the website and installed it on a laptop at home to try to test this feature. The purpose is, to be able to remote to any desktop or laptop across the country that is not on our network and be able to provide them with the support request they may need. thanks in advance Ramy Asha
desktop sharing problem
fascing the problem when i connect computer listed in domain/workgroup getting error "operation aborted click connect button" or some time getting "Access denied" pravin
features
I would love to see monthly report that handles better snmp information. I would like to see how much hard drive space is left per machine, recent updates, a per machine report of what is installed including licenses. blaine
Scanning is not working
Desktop Central is installed but scanning is not properlly done on the systems. Ashwani kumar
uninstall patch
is there a way to roll back sp3 through patch managment. we have software that isn't compatible with sp3 yet i need to uninstall on all our pc's
Installing Windows Media Player 11
When I install Windows Media Player 11 on a local machine it asks a few questions during the install, including to validate the copy of Windows. How can I set up the parameters to have this "silent" install on a remote pc? Thank you! Richard Wollenberger
Event Log constantly error
I'm having the following error constantly on my desktop central 60121. "Exception occured while updating ASU. Runtime Message : java.lang.NullPointerException" how can I resolve it? Thanks Regards, Antonio Julio Duarte BA Vidros, SA
Cannot connect via Desktop sharing
when i click on a computer with an installed agent, i used to get the computer's IP address in the "Connect with IP" text box and then be able to connect with the remote desktop. I can no longer retrieve the remote IP address, nor can I connect remotely. The remote computers are listed in DNS with forward/reverse lookups. Nothing has changed since the initial install, when I was first able to successfully connect. The remote computers also have the Windows firewall turned off. I've also enabled the
rogue clients
i need to reset the server on some clients. the original server was removed BEFORE some clients could be redirected. now i get connection cannot be made on clients that have the clients installed. need help ASAP...thanks. francisco.morales
Agent Version Not Compatible
I recently updraged my computer and had to reinstall Desktop Central Agent 6. I'm guessing that there were some changes made since the last time I installed and now I cannot get any of the computers that have the agent installed to get recognized by DC6. When I go to connect via Remote desktop I get an error that the agent version in not compatible. Do I have to manually reinstall the agent on all client computers? Or is there a simpler way?
Hotfix update for Desktop Central : Build Number 60121
Hi Here is the latest hotfix release from Desktop Central. Following are the fixes available with this build 1. Issues in modifying Security Policies are fixed. 2. Issues related to User Logon Reports are fixed. 3. An additional report is added in Inventory with title 'Software Usage by Computer'. This Hotfix has the build number change Build Number : 60121 Agent Version : 6.1.16 Here is the URL to download it http://bonitas.adventnet.com/desktopcentral/23Jun2008/ManageEngine_Desktop_Central_6_0_0_SP-1_21.ppm
Software Deployment by IP
In the "Define Target" section of Software Deployment can you use a range of IP addresses? I see you can use multiple values by using a comma, but if you have many computers that can be a tedious job. Also, has there been any discussion about being able to create Custom Groups based on IP? Thanks - jsbac
Wan management
Is it possible to manage computers in different office branches with Desktop Central? It would be very helpful if one could take info from a given computer in DC and migrate or update that information in Service Desk plus. More info is gathered via DC then SD plus.
Office 2007 remote installation
I am currently using a trial version of Desktop Central 6 to evaluate its effectiveness at deploying several of our key applications, one of which is Office 2007. I have followed the steps outlined in the manual as well as the tip on enabling local GPO, but still cannot get Office 2007 to install on the remote workstation. All that happens is that the folder copies to the computer, but it sits at the "Applying Computer Configuration" prompt for what seems like forever. It's almost as if the "setup.exe"
Service Desk Plus and Deskop Central Integation?
Hi, Is there any integration between Desktop Central and Service Desk Plus? Ideally, want to be able to uninstall and install aplications through the helpdesk. Rather than using different programs. Can't find much about the subject? cheers
Event Log
Ram, In the even log, I keep seeing this SoM status update for computer :PS71 is :Agent Installed Successfully for all computers on the network. I think this is slowing things down, on the pc, is it trying to reistall the agent again. How can I stop this. YoSuke
Daily System scan
The daily system scan, once you turn it on. How can you turn it off?. I look at everything there. I think this scan is making some network problems and computer resource problems, I need to turn off this scan. YoSuke
Hardware Requirement in a large amount of PCs
Hello AdventNet, If I install a Desktop Central 6 in a large amount of PCs (over 2000), do the hardware requirement of the server need more powerful or special requirement? There is the recommended requirement in user admin: Processor: P4 - 1.5GHz RAM: 512MB Disk Space: 300MB Thanks, Letter Lam
Remote Desktop Performance
Hello, Am evaluating this product, and I must say I am quite impressed with some of the features so far. The Remote desktop does seem quite slow though compared to other tools I have used. I am wondering if there is a way to improve it's performance. I have tested connecting in 3 ways: 1. LAN from a WEB browser on a separate standalone XP computer. 2. From a computer in a different location using a VPN connection and method 1 3. From a computer in a different location trying to connect direct across
Stop a Script from running
I made a script, to install some shortcuts onto my desktop. That part works great, I have made a change. But the old script still runs everytime I log in. How do I turn this off. Also message box, keeps popping up, even that I told it not to. Michael
Inventory timeout
some PC got inventory scan timeout , but not for all pc my version is 6.0.0 buildno. 60120 agent: 6.1.15
Installing Agent
Have 30-day free trial -- 119 machines are failing - tried all the scripts on several test machines. One installs okay, but then no inventory scan. Others instlal but don't see them in Desktop Central. RPC and or Client is not responding. Have all ports opened, no FW on, ran DCOM scripts, etc. Debra Dorn
Hotfix update for Desktop Central : Build Number 60120
Hi Please find the latest hotfix release of Desktop Central 6. Following are the fixes available with this build 1. Remote Desktop Sharing - Feature to lock remote computer's Keyboard and Mouse. 2. Tools - Scheduled Remote Shutdown. 3. Enhancements in Patch Management for supporting Windows XP SP3. The build number is 60120 and the Agent version is upgraded to 6.1.14. Here is the URL to download it http://bonitas.adventnet.com/desktopcentral/11Jun2008/ManageEngine_Desktop_Central_6_0_0_SP-1_20.ppm
Multi Domain Environment
I have just installed the evaluation version of DesktopCental 6.0. I have three domain controllers in the network and two DHCP scopes with different IP range. e.g. 172.xx.xx.x and 192.xx.xx.x. The DesktopCentral is on the 192.xx.xx.x DHCP range. The problem is that when I try to push the DesktopCentral Agent on the machine located on 172.xx.xx.x DHCP segment, it gives me an error messge that access is denied. However, I can successfully installed the Agent on the 192.xx.xx.xx DHCP machines. What
Time of Alerting.
Hello AdventNet, I am trying the trial version of Desktop Central 6 Build 60118. I am interesting to understand how work the alerting when I schedule the daily inventory scan to 13:00. What happen if in that time the computer will be offline? When I receive an alert about installed software or hardware, when it goes online or when next scan will performed. And how about everyhour inventory scan? My company interesting in that. P.S. sorry for my english. Roman Rudenko, Russia
AutoPatchScheduler
When looking at the report of which computers DC has contacted (either successful or failed), I can not sort by Execution Date. I know on most of the other reports you can click on any column header to sort ascending/descending, but on this particular report (under All configurations, AutoPatchSchedu..., Execution Status), the only colums that allow you to sort are "Name", "Domain Name", and "Status". "Execution Time" and "Remark" do not sort. Thanks - jsbac
Defrag
I created a scheduled Defrag on one workstation via Desktop Central. I set it to perform when the computer is idle. This appears to be causing the current user to be logged off when it starts. This has been going on all morning -- that's the only thing that has been changed since last week, so I feel this task is the culprit. I deleted the task so it no longer shows up. Is there a way I can *manually* disable so that it does not defrag due to this task that I previously created?? Thanks! Jason
Error message when posting
More than once when attempting to post I get the message - "In order to try to prevent spammers, we do not allow our users to post URLs in any form until they have posted at least 5 legitimate posts and have been with us for more than 3 days. We appreciate your understanding in this matter in order to help us eliminate spam from this forum. If you have somehow gotten this message even though you meet both of the criteria, please let us know ASAP. Thanks! " Highly understandable -- except that when
how to uninstall agents if past eval period?
I am done evaluating Desktop Central 6. When I go to uninstall, I am advised to use the program to uninstall agents on PC's, but since the eval period is past the server wont run. What to do? Thanks Greg P
Patch Mgmt - System Count Discrepancies and Invalid PC Names
Since beginning deployment of Windows updates through Desktop Central 60109, I've noticed that when navigating through Missing Patches and selecting Missing Systems, the number of Missing Systems shown in the Patch List view differs from the actual number of systems listed for individual selection. Then, after selecting to Deploy the patch for selected systems, DC returns errors of computer names that no longer exist in Active Directory or SoM. I am able to follow through with deployment by selecting
Hotfix update for Desktop Central : Build Number 60118
Please find the latest hotfix release of Desktop Central 6. Following are the fixes available with this build - Memory and CPU shoot up issue on DC server Inventory is fixed - Agent status update issue is fixed Here is the URL to download it http://bonitas.adventnet.com/desktopcentral/30May2008/ManageEngine_Desktop_Central_6_0_0_SP-1_18.ppm Instructions to apply the Hotfix 1. Shut down Desktop Central. (either through Start -> Programs -> Desktop Central -> Stop Desktop Central (or) Right click Desktop
Remote Desktop
I have added ports 6100 and 8120, still not able to remote desktop . If I turn off the firewall, then its no problem. Once its on, I go under Desktop Sharing, click on the computer that I like to remote into. It will tell me thats its offline. But when the firewall is off, gives me the IP info, no problem to get in. Mike
Problem in deploying agenta
Hi, I have downloaded a test demo version of your product but i am unable to deploy remote agents. Saurabh
The UEMS agent is not being deleted
Good afternoon. Once upon a time, Endpoint Central was deployed back in 2023, Now it is not on the server, and the ManageEngine UEMS - agent is not being deleted. The photo says: An internal error has occurred. Restart the application.
When will the Excluded Devices count limitation of 500 DiskDrive devices be increased?
We have that when securing our USB diskdrives, that we can only enter 500 Device Instance IDs. When will this limitation be increased beyond 500?
Self Service Portal Only Showing Succeeded
It seems when we push patches to the Self-Service Portal, it shows it Succeeded for the machines. It used to display In Progress or other status depending on if the user is installing the patches or not. It doesn't seem to be reporting if the user is
SMTP Server showing Error (Unable to send verification code - Mail Server is not reachable. Please contact your administrator.) - unable to Login now
Hi Team, We are facing issue to login on Server (unable to receive the code to login) following error is appearing Unable to send verification code - Mail Server is not reachable. Please contact your administrator. guide the solution to disable or change
Desktop Sharing not working
I have a couple of problems: #1) I can not get the Agent installed on about 1/4 of my workstations. I *have* followed the suggestions in the knowledge base that deals with this particular issue. #2) On the workstations that do have the Agent installed, I am not able to use the Desktop Sharing feature. It says "Connecting..." for about 10 seconds and then I get an error messge that reads "Operation Aborted! Click Connect Button". I have just installed the latest hot fix 60117 today. I was having the
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