Prerequisites and Troubleshooting steps for Windows monitoring in WMI mode:
Hi, Prerequisites for monitoring a windows server using WMI : 1. You need Domain User + that user must be a part of the local administrator group in target machine 2. Windows Management Instrumentation & Remote Procedure Call (RPC) windows service should
i Can't run Service Applications Manager
I have made the installation can not Run service Alert The message SQL Exception while getting database connection
Schedule Report for individual monitor is possible in Apps anager
Schedule Report for individual monitor is possible in Apps anager
APM Service account lockout
Dears, I am using a service account (SVC-631) for WMI discoveries. The problem is that after a few minutes, this account will be locked and all windows servers that are discovered with this account will have an error (Authentication failed. Kindly verify
Appman 14880 Execute Program Action problem
Hi, with appman 14880, "Execute Program Action" problem. info: server appman: windows server 2008R2 appman version: 14880 type: demo execute program action: run batch file (exp: D:\sms\sms.bat). Run test from menu "view action" is ok. log: [20 Oct 2020
APM kubernetes monitoring not display pods and deployments
Hi, i have a problem with APM monitoring on kubernetes. I have gave to the APM's user all the roles to list get watch the kubernetes resource infact if i connect with that user on the machine and do these two command: kubectl get pods -o json --all-namespaces kubectl get deployments -o json --all-namespaces they works, but on the monitoring windows i couldn't see anything about pods or deployments. Could someone help me, please? Thank Cristian
Does REST API Threshold creation works?
Hello, I'm trying to add threshold using REST API, but it doesn't work. Could you please tell me if it still work? Below the URL I used: https://[IP]:[PORT]/AppManager/json/threshold?apikey=[APIKEY]&type=1&thresholdname=FMS%20Sample%20Threshold&thresholdType=0&criticalcondition=GT&criticalvalue=90&criticalmessage=criticalMessage&min_criticalpolls=3&criticalpolls=3&warningcondition=LT&warningvalue=85&warningmessage=warningMessage&min_warningpolls=3&warningpolls=3&clearcondition=LT&clearvalue=80&clearmessage=clearMessage&min_clearpolls=1&clearpolls=1
Using SMTP with STARTTLS
Hello, My customer is asking me to use SMTP with STARTTLS activated but when i do, i have the following error : Primary SMTP server : Connection Failed. javax.mail.MessagingException: Could not convert socket to TLS; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target I believe it's due to the fact that
Issue after upgrade AM to v.14782
Hi. I have problem with AM after upgrade to v. 14782 One of them is URL monitoring: The resource ХХХХХХХХХ is not available.SSL connection to the server failed. Reason: Peer not authenticated. This exception occurs when the connection made to the server URL is not from an authenticated client. This may happen due to various reasons (For example: wrong SSL version, client certificate authentication failure, no/incorrect certificate provided, no support for the cipher suite used or peer authentication
APM Insight not show all applications
Hello, first of all a thousand apologies for my English. We are working on a PoC of APM Insight for Java, at first we assumed that all the applications deployed in my Websphere Application Server would be shown separately, but when start the monitoring with APM it only shows us one Application (host) and one instance. Is there a way to configure so that the applications are shown separately and each one has its own Apdex? Regards, Oscar.
APM Plugin - Windows Ping test failed.
Hi, I add a windows monitor . But it sends the next message. Thanks & Regards. A.
Health Critical with Root Cause Data collection script is running too slow and it is timedout
I found my APM generated email error for my system like this This is an auto generated e-mail triggered because of the following entities being monitored : Monitor XXX Attribute Health Reasons Health of XXX is critical Root Cause Root Cause : Health of XXX is critical. Root Cause : 1. Data collection script is running too slow and it is timedout. Additional information This information has been generated by APM which should I focus to avoid this error thanks
APM Insight agent prompt "Could not able to connect with server which receives metrics"
Dear All, Did you have any idea of the following message? I'm confirm APM agent has connected to Application Manager Server port 9090 already. [APM_Insight_services_starter][WARNING]: Could not able to connect with server which receives metrics. Will try to reconnect after 15 minute(s). IO Error occurred. java.net.SocketException: A system call received a parameter that is not valid. (Read failed) at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.socketRead(SocketInputStream.java:127)
JBOSS monitoring JDBC Pool Usage not populating
Hi e have just deployed the latest APM insight java agent and are looking into the JDBC data tab for the JBOSS monitor it does not contain data for the connections what is needed to enable this?
APM Insight log analyze
Hi below log analyze... [20 5월 2020 22:34:59][APM_Insight_services_starter][INFO]: Registering context Payload: {agent_info={application.type=JAVA, agent.version=4.6, application.name=koyoungsuk, actual.hostname=infraeye-nms, hostname=infraeye-nms, port=8080}, environment={Agent Install Path=/netcruz/was/nms-tomcat/bin/agent, Agent Version=4.6, OS=Linux, OS Version=3.10.0-957.el7.x86_64, OS Arch=amd64, JVM Name=Java HotSpot(TM) 64-Bit Server VM, JVM Version=25.92-b14, Java Vendor=Oracle Corporation,
AppManager 13640v - Error Hostname is Empty
Hi, I tried to add a ne windows monitor. The authentication is success. But when I clic on Add Monitor(s) it fails and sen the next messague. I do a conectivity test by IP and hostname and passed. I wait for your reply. Thanks & Regards! A.
exchange 2016 no database information
i'm polling using powershell, and i see all the information about the servers, except the database information there is no error, just no information
Applications manager No services running in the host (WINDOWS)
I have some VMs in VMware cluster and physical Windows Server (W2012, W2016) in the same network that Applications manager, When I add the credentials for monitoring the services and processes I have the message No services running in the host, I have other VMs with windows and others physicals Windows server that works fine, but in some cases the message is display, I dont have idea if I need special configuration, the credentials that I use are administrators
How to change subject of Admin Alarm emails
Hi support, I'm running a Applications Manager - Enterprise version with multiple Managed servers and 1 Admin server. Now when a Managed server goes Down , i receive an automated e-mail message with this subject: " (Admin) Alarm from the Applications Manager " How do i change this subject of this automated e-mail for alle managed servers ? I only want to add three letters before the (Admin) in the subject.. How do i do this?
MySQL Monitor - Performance Tab
Hello, I have a MySQL monitor on MariaDB (v10.4 on my test environnement) and I can't get any information in the Performance Tab. I followed all prerequistes available in documentation but I can't figure out what i'm missing. Can you explain where the informations that should be shown in this tab are from? And if there is more pre-requisites needed? Thank you in advance for your help
Apache problems (org.apache.coyote.http11.Http11Processor service)
Hi. First of all a cordial greeting. Please could you help me with this error. Perform the new installation of ME-AM 14 but when browsing the AM web application it disconnects me, that is, it does not load the pages to navigate in almost any of the options of the Admin tab (and other options more), for example by clicking on any option in .. Admin - Product Configuration— (connectivity, customize web client, etc.). When reviewing the log of the application I find the following messages. 18 mar 2020
Customize the logo in Applications Manager’s dashboard
i want to change the logo and was following this steps: http://help.appmanager.com/reports-settings and as far as i can tell i have done exactly that but when i restart get this: i can delete the OEM.txt and restart to make Applications manager work but still looking for a way to change the logo. I am guessing that somewhere I am not doing something but can find what it's. Appreciate any suggestions
Data retention for monitors Database Query Monitor
Hello, I noticed suspicious behavior on data rétention for monitors type "Database Query Monitor" (build 14420 on Windows). As you can see on the "config.png" attach, i expect a data rentention of : - 192 hours for RawData - 90 days for Hourly statistics - 365 days Daily statistics it works on most monitors but not for "Database Query Monitor" type : - i have about 6 hours of RowData - I have about 7 days of Hourly statistics - I have no Daily statistics Why ? Thanks for help. Regards.
Empty window Support > DB Status > Query tools
Hello, Since one of the previous build of APM (I don't know exactly which one), the window Support > DB Status > Query tools is empty. It is impossible to execute a query. Howether, the other tab BD Status works normally. My installation information : I try with google chrome and mozilla firefox, same result. Any idea ? Thanks. Regards.
Database query monitor for CDC latency
Hi I am trying to capture / report / alert on CDC latency initially setting up a simple sql against the system DMVs only reported the response time of the query not the results SELECT getdate() [CheckTime], latency AS seconds, (latency / 60.0) / 60.0 as [Hours] from [dbname].sys.dm_cdc_log_scan_sessions where session_id =0 this seems to be due to no PK for the DMV's and you cannot add them. So I set up a capture through an agent job to run it and store it in a database table every 30 seconds CREATE
APM PLugin for Opmanager Administrator not authorized
Hello, OPManager User with Administrator Role are not able to enter in the Admin Panel of the APM Plugin
APM v13640 Error # The RPC server is unavailable.
Hi Team, I have a persistent issue with a windows monitor. I had already checked the permissions of the user according to the next references and the test are successful but still show the message "Error # The RPC server is unavailable." Please, could you support me about that. References: https://pitstop.manageengine.com/portal/kb/articles/how-to-configure-a-non-admin-user-for-wmi-monitoring https://pitstop.manageengine.com/portal/kb/articles/authentication-failed-or-access-denied-message-is-shown-when-trying-to-add-the-server-monitor-through-wmi-mode
Applications Manager Get Monitor Configuration from API
I've been looking at the ME API for applications manager and can't find the correct way to do this. I want to use the API to get a response that contains all the configuration values of an existing monitor so that I can alter them programmatically and then create a new monitor with the slightly altered values. I see how to create a new monitor but not get an existing ones configuration. Is this possible?
APM Plugin
We have OpManager 11.6 with the APM plugin There is no user manager with the plugin, so access to the APM monitor groups is controlled via the OpMAnager users. When I give an OpManager user ownership of a monitor group in APM there is no option to create or accociate new monitors How do I achieve this Bob
Citrix Xenapp Monitoring fail
hi, i tried to monitor xenapp with APM but it does not monitor below: Performance of Broker Services Services Server Session Start-up Durations Client Session Start-up Durations ICA Sessions Round Trip Metrics Logon Timings Logoff Timings Diagnostics Event Log note: the permission is given as help card.
APM-Sun solaris - Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Hi, I have several sun solaris monitors added in APM but everyone show this message: "Not able to collect the data for CPU,Disk,Memory attribute using SSH mode". I done clic on Troubleshoot and I checked all options but when I execute the commands in operating system I obtained an output although in appmanager send stil the message. Thanks & Regards!!! A.
Appplication Manager not shows All SAP Serices
Dear All, I am wrinting this message in order to explain the problems i'm facing with SAP monitor services on Application Manager Monitoring Tools. Please Kindly update and provide the solution for us as soon as possible. Thanks with regards
Unsuccessful sync between APM and Analytics plus
dears, Due to the occurrence of the below error, the synchronization of the APM and analytics plus does not happen. kindly advise me in this regard. APM Performance Metrics Sync Successful Jun 8, 2019 3:26:46 AM APM Alarms Sync Successful Jun 9, 2019 6:00:22 AM APM Alarm History Sync failure Dec 26, 2018 11:30:50 AM APM Monitor Groups Sync Successful Jun 9, 2019 6:10:23 AM APM Monitor Group History Sync Successful Jun 9, 2019 6:10:24 AM APM Inventory Sync Successful Jun 9, 2019 6:10:25 AM APM Monitor
APM to monitor azure China
Hi, I use APM cloud monitor and want to add Azure China into monitoring list. but Azure China has different command to login under powershell. Connect-AzureRmAccount -Environment AzureChinaCloud can I know how to solve it in APM when adding Azure China into monitoring list? Thank you. Code Chang
URGENT PLEASE, How to clear the cache in APM or solve my problem
Hi Friends I have a problem to create and update the jboss servers after updating the APM build.When I'm creating them I can do test connection and the result is always passed. But when I save it it appears to me as if they had not saved all the fields I added. and then I get errors. I'm going to leave some images of tests so please help me.
upgrade application manager 13 to 14 issue
i tried to upgrade application manager 13 build 13980 to application manager 14 by downloading the service pack 14 and opening updateManager.bat from bin folder, then browse the service pack .ppm file but this error is appeared : the file may be corrupted or check the available disk space how can i solve this upgrade issue
Oracle Monitor - Disk Group Details No Data Available
Hi, There is an oracle database monitor that can not see the tab ASM. The user have the privileges on the view V$ASM_DISKGROUP and when I checked on it show the next: But our DBA show a different output on the same database with the same user: I had reset the monitoring but still the same issue. Thanks & Regards. A.
Office 365 Monitor - Exchange Online not getting data
Poll will say Data Collection Successful but there is no data. The account I am using is licensed with E3 and is set as a global admin for the tenant. We have excluded the account from our MFA requirements on the tenant. The account pulls data for Skype and SharePoint fine. Just missing data for Exchange. I can login to the tenant with our monitoring account and see all the admin features just fine. What else should I be looking at to make this work? All the Pre-Reqs have been installed.
API « GetDowntimeDetails » : period Last Month not correct
Hi, I have a problem with REST API « GetDowntimeDetails » when i use it with argument period=11 (for Last Month). During the month of February, i get the data from the 2nd to the 31st of January (January 1st is missing). During the month of March, , i get the data from January 30 to February 28 (January 30 and 31 should not be). Do you have a solution ? (see attach system information screenshot) Thanks. Regards.
No WebApplications are deployed in this server in weblogic 11g monitor.
I have configured new monitor in weblogic server. But not show in Web Applications, Thread Pool Details, Connection Pool etc... How to monitor Web Applications, Thread Pool Details, Connection Pool etc... Attached scrren shot
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