[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
Connect a Microsoft Form database with Advanced Analytics
Is this possible? I have a survey in https://forms.office.com/ that provides me an excel file that I an export and work with it, but I want to use AP to do a shared dashboard on a more automatic and easy way thanks
[Answered] : Managing Users
I have users who are only in the app a few times a year. Because of that, they tend to forget their passwords. The 'forgot password' functionality is buggy at best. no way to tell if the email was sent to them or not from admin console. Are their plans in the near future to either tie into an existing AD for a single-sign-on, use the SDP log in (if you have one), or at least let the admins set a default password for a user that they then have to change on next log in. It's basic functionality that
[Announcement]: Modification in the downtime table in ServiceDesk Plus Cloud - Analytics Plus integration
Note: This announcement only applies to customers and evaluators who have already integrated their ServiceDesk Plus Cloud application with Analytics Plus Cloud Data maintained in the Change Downtime table as part of the ServiceDesk Plus Cloud integration
[Free webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
Creating a helpdesk timeline
I grew up watching this popular show, CSI: Crime Scene Investigation. I was fascinated by the entire process of solving a crime, from the time detectives first arrive on the scene of the crime, to identifying the criminal. One of the first things that
Adding Analytics plus pivot table to SDP cloud home dashboard
We are using both SDP and Analytics Plus cloud versions and I would like a pivot table I have created in Analytics Plus be able to be viewed from the home screen dashboard in SDP. Is this possible? Thank You.
Widget to reflect the FCR percentage
I have a report/chart that reflects FCR (57% true, 43% false) but my CIO wants to have a list of widgets on the top that summarizes the result. The one I am missing is to have one like FCR 57%. how can I link the widget to that specific number? thank
[Free webinar] Maximize productivity and simplify IT management with conversational AI
You may have used ChatGPT. Now check out how Zia, ManageEngine's conversational AI-assistant, can you help you with data analysis and insight gathering. Zia can perform a range of functions such as creating reports, adding reports to dashboards, providing
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
[Solved] FCR Report in Analytics Plus?
Has the FCR field been added to Analytics plus yet so we can report against that please? i asked the question earlier this year (cant find it now the site has had a face lift), and was told it would be added, but i still cant see the field to create an
[Free webinar] How analytics-driven IT service management improves employee productivity
Hello folks, We're back with an insightful new webinar on how analytics-driven IT service management can improve employee productivity. Date and time: April 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? When faced with a plethora of
CMDB or CI Metrics
Hello, just like in Surveys. Can you help me identifying the CMDB tabas and maybe some easy metrics that can be retrieved from Analytics Plus? Regards
[Free E-book] 6 ways to know if your IT help desk is struggling
The IT help desk environment is incredibly challenging as it's the 'go-to' destination for end users when anything goes wrong. In short, IT help desk a high-pressure, high-impact, and high-stress environment where technicians are constantly fire-fighting
Global Dashboard Filter for all Tabs
Hello, I have created a dashboard with multiple tabs, is there a way to apply one filter for all dashboard tabs? like a global filter?
[Free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
Technician Custom Field
Hi, I have been adding different additional fields in the templates and now I can see those fields in Analytics Plus, but I have a problem with an additional field that I just added in the technical profiles. I have already synchronized the Help Desk
ManageEngine User Conference, North America, May 2023
Hello folks, We're happy to announce that we're back with our next ManageEngine User Conference in North America. Here are the details: Place: Chicago Date: May 09 - 10, 2023 Place: Toronto Date: May 17 - 18, 2023 Why should you attend? ManageEngine user
[Free e-book] The handbook for MSPs to achieve profitability
Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
[Free webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
Removing old versions of Apache Log4j from AnalyticsPlus build 5210
Hello, I am working on remediating old versions of Apache Log4j from my company’s AnalyticsPlus installations. We have upgraded AnalyticsPlus over time from build 4600 to 5210 over about 13 upgrade steps. In our install directory we then have about 13
[Free e-book] How to reduce IT expenses by adopting AI-powered IT service management
Hello folks, We're excited to share with you our latest e-book that discusses how adopting AI-powered IT service management reduces IT expenses effectively, helps keep track of changes in data, and enables IT to make data-driven decisions. Get a copy
[Free e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
IT analytics in 90 seconds: Cut costs with enhanced self-service
It's no surprise that repetitive processes and requests quietly drain your organization's resources. Curb the costs of frequent help desk requests by facilitating intuitive self-service. If you're not already using Analytics Plus, sign up or download
[Free webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
Add custom icons to Chart
How can I create a dashboard with icons such as following
IT analytics in 90 seconds: Curb application downtime costs with ease
Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities. If you're not already using Analytics
Analytics Plus 2022: A feature retrospective
The year, 2022, has been pretty busy for Analytics Plus. We've hit new milestones, launched several new integrations, and introduced a host of features to help you reach your analytics goals faster. 1. Analytics Plus is now available in the cloud Analytics
How to use Regex in Query table
Hi, I want to replace some character by Regex in Query table. In some DBMS have function for regular expression, but I didn't see any feature for replace characters. For example in PostgreSQL has a function for regex in select query like this: select
Planned US Datacenter Maintenance on Dec 24th and 31st 2022 from 6:30 PM to 09:30 PM PST
Dear Customers, Our annual infrastructure maintenance for our US Data Center is scheduled on the 24th and 31st of December 2022, between 06.30PM and 09.30PM PST. This maintenance has been planned during non-business hours to minimise impact, if any. You
Introducing the SaaS Version of Analytics Plus
Powerful, AI-driven analytics available in the cloud Analytics Plus is now available as a SaaS offering, enabling users to set up a fully functional, integrated analytics platform in under 60 seconds. This launch allows users to deploy analytics anywhere,
IT analytics in 90 seconds: Identify problematic asset combinations
Leverage Analytics Plus' correlated insights on IT assets and help desk incidents to effectively curb the usage of problematic hardware and software assets. If you're not already using Analytics Plus, sign up or download your free, 30-day trial tod
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
IT analytics in 90 seconds: Improve IT supply chain management
Streamline your asset procurement process by leveraging Analytics Plus' AI-driven forecasting engine. If you're not already using Analytics Plus, sign up or download your free, 30-day trial today.
IT analytics in 90 seconds: Improve technician proficiency with ease
A lack of sufficiently skilled technicians results in ticket escalations, long resolution times, and request reopens. Identify and effectively bridge your technicians' skills gaps using Analytics Plus reports. If you're not already using Analytics Plus,
How to strip HTML tags from woklog table
Hi friends, how can i strip tags from description column in worklog table? I have been checked formula column and found no function to do this is there any way to perform this action?
IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment
It's no secret that a service desk is often considered IT's biggest cost center. Curb help desk costs by streamlining ticket assignments using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today
Planned maintenance in EU and AU datacenters on 27th Nov 2022
Dear Customers, We have planned to conduct our yearly Disaster Recovery (DR) drill for ManageEngine EU(Europe) & AU(Australia) services on 27 Nov 2022 to ensure our DR Readiness in EU & AU deployments. The switch between our DR and DC in the EU and
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents
Prepare your help desk for spikes in IT incidents by identifying and tracking possible triggers using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
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