Is ADSelfServicePlus compatible with MS11-025?
A security scan of our ADSelfService server produced a report recommending that we install MS11-025. https://technet.microsoft.com/en-us/library/security/ms11-025.aspx Is ADSelfService compatible with this old patch?
GINA Update server name
Hi team, we had to re-name the server, ADSelfservice works fine bur GINA keep the previous server name, How can we update it over GINA?. Best Regards
How to install an existing wildcard certificate
I have an existing wildcard certificate. How do I install it? The SSL documentation only speaks of generating a CSR for a new cert. Do I need to generate a CSR anyway?
Week 4 of ManageEngine's free online training - 2017
This week on our ADSelfService Plus workshop, we will give you valuable insights on enforcing stronger password policies for Active Directory and other applications. ADSelfService Plus free online workshop series 18 April - 18 May, 2017 Reserve Your Spot Passwords are the first line of defence against cyber-crimes for any organization. One weak password is what it takes for a hacker to get hold of your network. An effective way to combat password hacking would be to implement a strong password
After installing ADselfService Client, button to reset password doesnt appear on login screen.
When we now install the client on any machine, the install completes without error, and no error in the event log, but the password reset icon is no longer appearing on the desktop near the logon fields. Tried uninstalling and reinstalling, reinstalling with admin rights, but havent been able to see the button to reset password. This is happening on Windows clients. Macs are working fine.
Week 3 of ManageEngine's free online training - 2017
This week's edition of free online workshop series will focus on how to alert end-users about their impending password/account expirations. ADSelfService Plus free online workshop series 18 April - 18 May, 2017 Reserve Your Spot You can still sign up today for free training on ADSelfService Plus! Attend this workshop and know more about: Notifying remote users about their impending password expiration via email, SMS and push notifications. Scheduling password expiration reminders for remote
ADSelfService Plus 5329 released!
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5329. This release fixes some major issues. Issues Fixed: Issue in using Cisco AnyConnect VPN for cached credentials update. Issue in logon client (GINA/Credential Provider agent) installation caused by configuring 64-bit VPN settings for cached credentials update. Issue in updating to the latest build using service pack. Issue in starting the product using the desktop shortcut icon. Issue in customizing the size
Exchange 2016 Support
When will Exchange 2016 be supported for the OWA integration?
Support for Exchange 2016
When will this product support the Exchange 2016 version of OWA?
Hide part of a mobile number
In our company we want to reset password using company's mobile phone.Self service portal has external access. When somebody trying to reset the password, he will see the full mobile number - unauthorized persons may obtain this informations... Is it possible to hide part of a mobile number?
Unexpected Error when installing the latest update SP 2.8
Hi I am trying to install the latest update unfortunately I get the following error. We are currently running Version 5.3 Build 5311. java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:319)
AdSelf-Service hung on Loading Windows 10
We are doing a Pilot for Windows 10. I am facing an issue with AdSelfService when I open the site via IE 11 or Edge it displays the following message and doesnt moves ahead. The website is added in Trusted sites but still no benefit. This is working perfectly fine in Windows 7. Are you aware of any issue with Windows 10? IE 11 Screenshot Edge ScreenShot
Issues with iPhone App
Through the website everything works as well as with the android app. Using the Iphone app I hit "Account Unlock" and enter my Username with Domain Domain\username and get "invalid loginname or you are required to enroll to use this service" As I said: With the android app or the websites it works perfectly. Any idea?
Implement SSL certificate from internal Microsoft 2012 CA
I am trying to setup ADSelfService Plus to use HTTPS and we are using an internal certificate (Windows 2012) CA, I have reviewed the documentation around setting up SSL but the documentation mainly refers to external CA partners is there a document or guide I am missing that has the detailed steps required to set this up at all as at the moment I can't get the solution to work using SSL. Thanks in advance.
ADSelfService Plus Architecture and Components
Hello, I was asked by my organization to look into this product and test it before choosing a solution to implement into our systems. So far I am convinced that this solution will fit our needs quite nicely. However, I find the lack documentation to be a point of concern, and a problem in evaluating the solution. Going over the admin guide (https://www.manageengine.com/products/self-service-password/help/admin-guide/index.html), I couldn't find the components involved in the system. Since users
GINA screen customization
Hi. I'd like to modify GINA screen, as it is in my opinion the worst looking part of the interface, and to match better with organization colors and give users better experience of course. While I have basic html skills I thought it would be faster to ask for location of the files and what's possible & safe to change, having in mind different Windows versions. I'll go through all edits: - change background of the window and the header; - change header border color and thickness; - change header logo
App Mobile Android ISSUE
Hello team, Im trying to use the app.mobile (only android version) for reset my account, but is appear a issue with the lastversion.
Java Exception has coccured
AD Self Service Plus Console returns error 'A Java Exception has occurred' and will not load on Windows Server 2012 R2 in Windows XP (Service pack 3) compatibility mode Updated Java to latest release (build 1.8.0_121-b13) with same result Any ideas?
Did you Know - How to configure password synchronization with Office 365 / Azure?
The Password Synchronizer feature of ADSelfService Plus allows you to automatically synchronize password resets and changes in Active Directory across a range of on-premises and SaaS applications in real-time. This feature helps a great deal in reducing password-related help desk calls, as users will have to maintain just a single password across multiple platforms. This week let me walk you through the tips and tweaks to configure Office 365 / Azure with ADSelfService Plus for Password Synchronization
ADSelfService Plus Console shortcut doesn't work after 5327 update
It's a minor thing as i can still access the console by going to http://localhost:8888/authorization.do, but it worked before 5327 update. Now the usual shortcut does nothing.
Getting notification about update in progress, but not updating
I have received a few notifications recently: " Dear Customer, We are glad to inform you that ADSelfService Plus Updates are downloaded successfully. ADSelfService Plus restart is in progress to apply the downloaded updates. Thanks & regards, ADSelfService Plus" But when i check build number, it is still on 5326. So why does it say that update is in progress? We are only using the Free Passwod Expiry Reminder tool part of ADSelfService Plus. Installed as a service on Windows Server 2012. What is
Week 2 of Free online training - Register Now!
Our last week's workshop centered around empowering Active Directory users with self-service password management was a stupendous success. This week, our ADSelfService Plus product specialists will be enlightening you on the many different ways to ensure 100 percent enrollment for users to be entitled to password self-service. ADSelfService Plus free online workshop series 18 April - 18 May, 2017 Register Now Attend this workshop and know about: Scheduling enrollment notification to help users
Using ADSelfService Plus GINA agent with Windows Native VPN to change cached credentials
When enabling the VPN settings for updating the cached credentials via GINA, I wish to use the native Windows 10 VPN Client. The ADSelfService configuration requests a Pre shared Key for this type config, and the instructions are not specific. Do I need to configure an endpoint on the Win 2012R2 RRAS VPN server with the same pre-shared key? How do I troubleshoot issues with this feature (logs)? Thanks!
Auto-Enrollment
Is there a way in ADSelfService Plus to auto-enroll a user (based on query) with the email address defined in AD? We only use the 2FA w/ email and/or TXT Message and do not use the security questions. When we went live w/ this product a couple of months ago, we performed a bulk import of all users via CSV. Net new users are not 'enrolled' and we don't want them to do it themselves, but we also don't want to have an IT person re-run the import process as new hires (daily) are created. Is there
GINA/CP Scheduler mechanism rights
According to the updating cached credentials note: "VPN client settings will be applied to users' machines during GINA/CP installation or when the GINA/CP scheduler runs." How exactly does the scheduler update these settings on he client? Who pushes or pulls? Is this a LAN only feature or will it operate over the Internet? What credentials/rights are required? (hopefully not a domain admin; running the service account for the entire product as a domain admin, with Internet exposure, is a red flag)
SQL injection
I am running Build Number : 5325. Our latest security has found the SQL injection vulnerability. Has this been addressed in the newest version?
GINA/MAC install error
Hi There is one problem to install GINA/Mac (Ctrl+Alt+Del) Error message: Try again after some time,There is already another Install process/scheduler running... There is no install process and scheduler we made but the error still same for 24 hours. How we solve this problem?
populate drop- down lists from AD
Is it possible to populate drop-down lists from AD?
SSO and social networks
Hello, Do you have plans to integrate Single Sign On with social networks like LinkedIn, Facebook, Instagram etc? Regards, Anton
How-To-Enroll.html - URL not working.
Working through our test group with ADSelfService Plus, we've found that the link to the 'how-to-enroll.html' file isn't functioning. I'm trying to figure out why that is. All the services are up and running and functional. Someone who goes and enrolls can work all the functions we expect them to, but when someone tries to access the link for the user-guides information, we get an error in the browser: Is this possibly a permissions issue for the directories that the user-guide and perhaps admin-guides
AD SelfService Plus Email Verification
I'm setting up AD SelfService Plus in my environment, and I'd like to know how long the email verification links are valid when using email for Multifactor Authentication. Thank you
ADSelfService Plus 5328 released! Features mobile app customization.
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5328. This release has options to customize the mobile app home screen, enhancements to password policy enforcer, and some bug fixes. Enhancements: Mobile app customization: Now you can completely customize the home screen of the app and disable access to certain features Dictionary rule in password policy enforcer can now be configured to restrict password that is either an exact match of a dictionary word or
ManageEngine Free Training! - Register Now
ManageEngine's ADSelfService Plus free online workshop series is back with a bang! This time around, we'll be exploring topics never covered in any of our previous workshops to get the best out of ADSelfService Plus deployment. Ready to see how easy password management can be? ADSelfService Plus free online workshop series April 18 - May 18, 2017 Register Now Password management implementation: Best practices Join our ADSelfService Plus veterans and learn about the ways to implement
Tomcat 6 and Java
Our Information Security team has brought forward a few concerns and would like to know what are Manage Engines plans to address the following: Tomcat 6 End Of Life 12/31/2016 (http://tomcat.apache.org/tomcat-60-eol.html) Numerous high-severity vulnerabilities publicly documented. High — Java 1.7.0_55 Limited Encryption Algorithm Selection in Java 7 especially when considering forward compatibility End of Life September 2017 (http://www.oracle.com/technetwork/java/eol-135779.html#Java6-end-public-updates).
Spelling Mistake
The word destinations is spelled incorrectly. How can we fix this?
Did you know - How to install ADSelfService Plus as a Windows service?
ManageEngine ADSelfService Plus can be run both as an application and as a Windows service. When installed as a Windows NT service, the tool will be up and running in the background even when the user has logged off from his system. Steps to install ADSelfService Plus as a service: For Windows 7 or older versions Navigate to Start menu -> All Programs. Select ADSelfService Plus -> NT service Click on "Install ADSelfService Plus as Service" option. For latest Windows OS versions Click on the Window
Blank page after self service password change
When our users use the self service portal to change passwords, instead of confirmation or failed page after attempting reset they get a blank page. Any idea what would be causing this? It will take the new password if it's in compliance, but the user has no feedback on if it succeeded or failed.
Change language select menu position
Hello, I left only a link to reset the password for the user and I want the language selection menu to be near. How I can move language selection menu? Regards, Anton
SSL Go Daddy Certificate
Hi I have a Go Daddy certificate, run it though Keytool OK, moved the selfservice.keystore to the conf folder restarted the service and even rebooted the server - but still i get a certificate error via the URL. Bit baffled to be honest does anyone have any hints or tips? Simon
ADSS will not start. Event log says it has no exception data. Help!
Thanks in advance for any and all advice. --------------- Here is the system log: The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event:
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