Ports to allow GINA/Mac installation through a firewall
Hello, I recently setup ADSS+ on a workgroup server in our DMZ, and closed all but the necessary ports between it and our DCs. Before we locked it down, it was closed to the Internet and wide open inside, including the user VLANs. Since the lockdown to be only accessible to/from the DCs, I am not able to push the GINA/Mac installation to the user VLANs. What port(s) do I need to open between the ADSS+ server and the user VLANs to allow this (and the updates) to run? I suspect 445 TCP/UDP, but
Site page responses
Good morning. We are running ADDS build 5322 (this has been seen in previous builds as well). Two issues, really: 1. When a registered user logs into the site, the status just keeps spinning. If you hit F5 after about 10 seconds, the page will refresh and present the user with their "My Info" page (address, phone, etc.). So the site is taking the credential, but not posting back the page which should be coming up. This occurs both internally and externally, both using the same proxy for access.
ADSelfService with Load Balancer and https
We are trying to setup ADSelfService on AWS. ADSelfService installed on EC2 instance and we put AWS ELB (Classic) in front of the instance. This ELB is only used to serve https from user to adss. However on login page we get problem where captcha image url is using http instead of https so browser does not load this image and give warning of mixed content. Are there any settings that we have to do for this kind of setup so all URL from ADSelfService is https? Thank you in advance.
Two-Factor Authentication for Unlock Process?
Hi everyone, Is it possible to force two-factor authentication for the unlock process? We definitely need this feature, but I can only find two-factor authentication for the enrollment process.
Employee Search Issue
Hi, I'm having employee search issue on my ADSelfService Plus deployment. Currently when I tried to do a search, the result is not displayed on the screen. The search results show that there is 3 records found but the records is not displayed.
[Free Webinar] Self Service Password Reset for Remote Users
Away from office + Forgotten password = A nightmare for users Did you know there are options available to allow users to reset passwords when away from the network? Join this live webinar by Derek Melber, Active Directory MVP, will explain how to securely allow remote users to reset their Active Directory password without help desk intervention. Date : Jan 31th 2017 Register now: https://goo.gl/A4rZwd ADSelfService Plus Team Toll Free: +1-888-720-9500 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
Did you know - How to configure mail server in ADSelfService Plus with TLS / SSL?
This week let me walk you through the steps to secure all communication between ADSelfService Plus and your mail server with either Transport Layer Security (TLS) or Secure Sockets Layer (SSL) protocol. Mail server requirements: TLS or SSL must be enabled on the mail server. The mail server must be configured with the required certificates from a reliable Certification Authority (CA). Steps to configure mail server in ADSelfService with TLS/SSL: Login to ADSelfService Plus console with the administrator
Displaying Information in Organizational Chart
Hi, I'm trying to display information for Employee Search in ADSeflService Plus. Is there a way to add columns aside from the ones already provided in the "available columns" option? For example, I'm trying to display the attribute "employeeID" column which is not available in the Display Columns selection. Kindly advise. Thanks, Herdyan
ADSelfService Plus 5.3 Build 5323
Hello everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5323. This build further strengthens the Password policy enforcer feature by introducing dictionary rules, a passphrase option to override complexity requirements, a Unicode character requirement, and more. Enhancements: The password policy enforcer feature now ensures strong passwords for your users by: Preventing the use of any dictionary word. Prohibiting the use of five consecutive characters from
Password Change Issue
When changing password, the following error occurs Change Password Failed Password chosen failed to meet any or all of the standards stated below: 1. Minimum Password Length: A longer password is required. 2. Password Complexity: Password should be a combination of alphabets & numerals. 3. Password History: Reuse of old password(s) prohibited. 4. Minimum Password Age: When set, you cannot change password for specified time. I can change my password with the Reset tool and security questions.
Did you know - How to change database server to MS SQL?
ADSelfService Plus comes packaged with a default PostgreSQL database. But, it also lets you to change the database server to MySQL or MS SQL. Steps to be followed while migrating to MS SQL: 1. Download and install the latest version of ADSelfService Plus. 2. Copy the files bcp.exe and bcp.rll from MS SQL installation directory to <ADSelfService Plus Home> \ bin folder. 3. Check whether the "SQL Server Browser" service is running on the server where MS SQL is installed. If not, please start the service.
Captcha issues
ADSelfService version: 5.3 build 5320 Configuration includes a Citrix Netscaler for internal and external access. Netscaler services show everything is UP on the back-end server (only checks port 8888, which is what the server is configured to listen on. It has worked in the past. From external, the Captcha displays like a broken image, but internally, Captcha displays OK. Tried different browsers (Chrome, IE, Edge) with same results. Internal External Any ideas???
Local Profile Issue
Hi Team I just noticed that when user reset their password, it create a local profile on the server, that indicate that user has logged on the server. This is major issue as these profiles increased everyday. I need to know why it is happened and how to stop this. Thanks Abdul Challah
ADSelfService Plus 5.3 Build 5322
Hello Everyone! We have just released a hotfix for ADSelfService Plus – build 5322. This build fixes issues in the Windows logon (GINA/CP) client and policy configuration. Issues fixed: Issue in Windows logon agent (GINA/CP) when GINA/Mac customization scheduler is configured Issue which failed to save OU and group selections during policy configuration IMPORTANT: Existing customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.3 SP 2.2 from the link below:
ADSelfService Plus Fixes and Enhancements [2017]
Release Notes for build 5509 (Dec 27, 2017) Enhancement: Bulk disenroll users: Select multiple users from the Enrolled Users report or import users from a CSV file to disenroll them in bulk. Issues fixed: Oracle EBS password sync driver has been updated to the latest version. Issue in using Google Authenticator while performing password self-service from the Android mobile app. Issue in enrolling more than 10,000 users at once from external databases. Issue which failed to refresh the CAPTCHA image
Did you know : How to Configure Two-Factor Authentication (TFA) for user logins with Duo Security?
With the two-factor authentication feature, ADSelfService Plus easily wards off potential security threats by fortifying user accounts with an extra layer of security, in addition to passwords, during logins. It reinforces security with options to set up two-factor authentication using any of the three advanced authentication techniques, viz., SMS and email based verification codes, Duo Security authentication, and RSA SecurID. Two-Factor Authentication via Duo Security When two-factor authentication
ADSelfService Plus 5.3 Build 5321
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5321. This build features an enhanced force enrollment feature and a number of bug fixes. Enhancements: Enhanced Force Enrollment: Now you can configure multiple force enrollment schedulers based on self-service policies. Option to exclude disable users while scheduling soon-to-expire password users and password expired users reports. Users can be restricted to select managers from a specific set of OUs or groups
Invited but not Enrolled - Report
We're currently in the phase where we're trying to roll out our ADSS+ to a live test group, to shake out any issues we have with the reception and function. However, our users in this group are not in an OU, but in a pair of Distribution Groups. As a result, when trying to invite them, we're first getting an error that there are no users listed in the policy, but clearly in the Active Directory, there are users setup in these groups. However, if this proves successful, then we'll move to groups
Did you know : How to configure Two-Factor Authentication for user logins with RSA SecurID?
ADSelfService Plus protects user accounts from identity thefts with its Two-Factor Authentication security methods. Apart from the conventional username and password authentication, it allows users to authenticate their accounts with three advanced OTP methods, viz., SMS and email based verification codes, Duo security authentication, and RSA SecurID. Two-Factor Authentication via RSA SecurID When two-factor authentication using RSA SecurID is enabled, during every login, users will be prompted for
ADselfservice Plus not show correct value of Password Expiry Date when fine grained password set on DC.
ADselfservice Plus not show correct value of Password Expiry Date when fine grained password set on DC. Build Number : 5320 Not correct > Password Expiry Date show as never expire Correct > Password Expiry Date = password last set date + maximum password age set on fine grain password.
SQL Version 2016
Hello team, Does ADSELFSERVICE supports SQL 2014 & 2016? If so, can you please attach the steps to follow the a newly fresh installation and a possible migration from posgres to MSSQL 2014/2016. Thanks.
Block User without locking AD Account
Hi @all We have a Policy which locks User after 5 failed logins in our AD. Is it possible to block User after 3 failed attempts in the software but not in the AD? When I go to the "block User" settings and put there 3 times, 30 Minutes, the Account gets also locked in the AD. Thanks in advance.
How to recover / reset the password for AD SelfService Plus portal..Password forgot
How to recover / reset the password for AD SelfService Plus portal..Password forgot --------------------- Rajesh Singh
Two-Factor Authentication - Verification No User Email
In our environment two factor authentication is a must. The issue that we are facing is that we some users that do not have company email, therefor there is no email in mail attribute. With two-factor authentication users cannot enroll due to now email associated to their account. Is there a way to allow users to enroll without and email? From there they can add email after they enroll. OR Is there an option to have the user enter an email during the enrollment process.
A notifier problem about Granular Password Policies
I found ADSelfService can not send email to the user whose password was expired by Granular Password Policies. Have anyone met this problem? Thank you!
Did you know: How to configure Audio CAPTCHA?
ADSelfService Plus aims at providing an uncompromised and secure self-service password portal and one such feature to enhance this is CAPTCHA. CAPTCHA serves the need of being able to differentiate humans and computers and mitigate repetitive attacks. But there are times when this technology fails us due to unrecognizable fonts or distorted texts. Visual CAPTCHA can also be a hindrance for people who are visually impaired. But cracking the challenge will never been an issue with audio CAPTCHA being
Disabled users listed at reports
Hello Guys! Is OK for disabled users to be listed in the reports? It doesn't look it make sense, but I can missing something. If there is any option to hide disabled users from reports it would be great. Best, Ellery
Problem with change\reset password for members in "Domain Guest" group of Active Directory
Hi, We have problem with change\reset password for members in "Domain Guest" group of Active Directory. After successful logon in ADSelfService, members of group "Domain Guest" try to change password and get error message "Password Reset Failed! Your account is found missing in Active Directory. Please contact your administrator" How can I fix it ?
CustomLogin.html
We are working on customizing our Self Service portal and my web designer was curious as to why changes made to CustomLogin.html never get loaded. Appears that domainlogin.html and CustomLogin.html are the same page. Just curious if there's a more direct way for him to edit these pages or is it restricted due to security. Thank you.
Localisation - English (British)
I would like to know if it's possible to have a British English localisation of this product, and if not how I would go about getting one?
Minimum rights for service account running the ManageEngine ADSelfService Plus service?
We are changing the account used to start our ManageEngine ADSelfService Plus service, and need to know what are the minimum rights needed for the account? If you could let me know, or provide me with a link to documentation that explains this, I would appreciate it.
No reports available at the moment for the configured scheduler.
My daily report on soon to expire passwords was working just fine until 2 days ago. Now the report simply says "No reports available at the moment for the configured scheduler.". However, when I manually view the report on the web interface, everything is fine and displays users who are going to expire. I upgraded to 5320 and it did not fix the issue.
Ingresar con mi usuario administrador del Dominio a la consola administrativa
Buenas tardes Como se puede configurar para que mi usuario del dominio pueda ingresar a la consola administrativa de ADSelfServicePlus
[Free Webinar] Granular Password Policies for different users in Same AD Domain
[Free Webinar] Granular Password Policies for different users in Same AD Domain Organizations have always wanted the ability to set different password policies for different users in the same domain but even Microsoft’s fine-grained password policies have fallen short of this expectation. Join Derek Melber, AD MVP in this live webinar to learn how to deploy granular password policies for different users in same AD domain with the next-gen password self-service management system. Date: 14th December
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
Unable to Add Data Source - Build Number 5320
Unable to Add New Data Source after upgrading to version 5320. We were able to access prior to the upgrade. We have restarted services and server.
Did you know: You can enforce granular password policies for different users in the same AD domain
When sensitive information needs to be protected, user's compliance to stringent password policies becomes a necessity. The default domain password policy provides neither the flexibility to apply different rules for different users nor enough complexity rules to construct a strong password policy. How convenient would it be if you could enforce different password policies for users with different privileges such as IT admins, finance staff, managers, non-IT staff, etc. ADSelfService Plus' password
Server Security when exposing the site to the Internet
I need to make our ADSelfService site available to users via the Internet. Is there a white paper or guidelines available to properly do this? Currently I'm running ADmanage, Aduit, and SelfService on the same VM. I'm thinking I should probably peel Self Service off and put it on it's own machine in the DMZ. Thanks for your help. MC
Installation problem
Hi, I have free password notifier already in use and installed on my server. Its latest version 5319. Now I'm trying to install password self service. I downloaded the ADSelfService Plus 5.3 Setup and started the installation. I get message "Click the link below to upgrade ADSelfService Plus to the latest version." and can't continue installation. How should I do the installation?
ADSelfService Plus 5.3 Build 5320
Hello, Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5320. This release introduces an easy and hassle-free way to configure Mobile Push Management (MPM). Enhancements: Configuring Mobile Push Management (MPM) is now a child's play. All you have to do is request the PLIST file from ADSelfService Plus support team and follow it up by getting the MDM managed certificate from Apple. For step-by-step instructions, click here. The server settings of ADSelfService
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