ADSelfService Plus ends and we need to start it manually
Hello Everyone! We're using ADSelfService Plus, but periodically randomically it quits and we have to start up again manually. Where can we search for LOGs to try to find clues about whats causing that behavior? PS: we're using free version, in a virtual Windows Server 2008 R2 into VMware. Best, Ellery
Another SMS question
Anyone using Amazon SNS to send text messages to mobile devices? I've got an SNS account working from Amazon but not sure how to configure ADSelfService to use this service.
ADSelfService - Subset of users receiving "Permission Denied. Kindly contact your Administrator"
Hello We are running AD Self service on a dedicated Windows 2008 R2, Exchange 2010 server. ADSelf service is Product Version: 4.5 Build no: 4500 Random users are experiencing the follwing error when attempting to log into the portal with the correct username/passwords "Permission Denied. Kindly contact your Administrator" I looked through the list of fixes in version 4544 and fix 2 below seems to be addressing my issues. ==================================================================== Version
Did you know- You can automatically self populate user information by configuring Modification Rules.
The changes made in the "My Info" tab, by the user, can now be self-populated using the Modification Rules feature offered in ADSelfService Plus. These rules can be created as per the organizational policies or requirements to automatically update the required fields. For instance, administrators can configure ADSelfService Plus's modification rules to update the "Department" field to "Finance" if the user changes his "Title" to either "Accountant" or "Finance Controller". To set business
Ability for users to upload photo
I looked over the forums concerning this but did not find an answer to this question. Also looked at documentation but don't see a mention of it. I see the advanced option of 'Enable users to perform photo update' but I don't see where they go to do this. Any assistance is welcome. Thank you.
old and new password works after change password !!
after user change the password, user can log to exchange OWA and ADselfservcie webpage by the old password and the new password. for exchange it old password stop work after restart IIS at exchange server. can you help for cause of these problem
Did you know- How to automatically enroll users for self-password reset? Part II
Last week we learned "How to automatically enroll new users for self-password reset by importing enrollment data from a CSV file" Wondering how else could you enroll users for self-password reset without their intervention?ADSelfService Plus helps you connect your in-house data sources, like Oracle, MS SQL and MY SQL, and reuse users’ data from another application like a HR management system using Import Enrollment Data from External Database feature. Things you need: ADSelfService Plus machine
Not sending a notification every day
Hey everyone, I have set up the password expiry notification to send daily, but some of my users only get the email every other day or even ever 3 days. Is there a switch that I am missing that allows the email to be sent every day no matter what? Thanks for the help.
Disenroll multiple users from ADSelfService Plus
Is it possible to 'disenroll' multiple users in one go from AD SelfService Plus If possible, can someone let me know the steps? Cheers
How to deregister an enroll user?
Hello, Can anyone tell me how can i do to deregister an enroll user? Thanks
Mail Server Settings not displayed
Has anyone else had an issue when they update the domain is no longer displayed within the drop down listing? but all the information is in the admin page. Also when attaching the the database to a new installation the mail server settings and password policy notification information not showing? please see attached.
Gina/MAC Plug-in customization
We are running primarily windows 7 computers and are looking to push out the Client Software to all computers. However, on the computers we are currently running it on when you click the "Reset Password/Unlock Account" link it launches a window with the ManageEngine AD Self Service logo in the upper left corner. Can that logo be customized to be our company logo?
Customize Reset password page
Is there any way to customize the data already in this pane. More specifically the text (Example: Jsmith). Can I change it? I know about the “CustomLayOut.txt” file. However I don’t know of any way to modify the text from there?
Windows 10 Preparing Windows hangs
I'm having a problem with the enrollment screen on windows 10 devices. When a new user that is not enrolled logs into a machine it hangs at the preparing windows screen, I've left it for 5 minutes or so. If I press CRTL-ALT-DEL at the preparing windows I can cancel the initial screen that windows brings up then I'm immediately prompted to enroll the user. This does does not happen on windows 7. Also, logins work normally for enrolled users, or users that don't require enrollment. In troubleshooting
User gets blank screen after clicking on reset password link from GINA interface
Hi, We are testing ADSelfService Plus and have run into an issue where some users get a blank window after clicking on the reset password link on the Windows 7 GINA link. We are using SSL for the service, and the troubleshooting guide does indicate that this issue can be caused when using SSL and that it can be resolved by changing the port back to HTTP. I don't want to do this, as I need the service to run using SSL. Can someone help, please? We're on the latest version - build 5319 Thanks! Simon
Sophos Encryption installed
HI Team, In our Environment Sophos is being used as an Encryption Software. you have mentioned for Gina agent for Sophos Safeguard Disk Encryption no configuration is required. We are unable to get the RESET/UNLOCK option can you let me know the steps.
Multiple SMS while resetiing password
Hi all, Just we are trying Ad selfservice plus, Product details below. Product version: 5.3 Product architecture: 64 bit Build no: 5318 Our domain controller in windows 2012 and Forest function and domain function in windows windows 2012. Currently we have 3 domain controller and in AD self service plus we had entered all three domain controller in domain settings on AD self service plus and we enabling the SMS and Mail notifications while user change their password and during the unlocking.
Only able to reset password once
Hi, I'm having a problem where users are only able to reset their passwords once using ADSS+, every time thereafter we get an error message. This is even though we're seeing a green tick next to all the requirements: We've just set this up on our network so I'm sure that I've simply missed a step somewhere, if anyone could point me in the right direction that would be great. It just seems very odd that it works the first time only for every account we've tested - I'd have thought it would either
Query to BD - ADSelfService Plus
Hello Team, I would like to check if some user had registered with the same email, or differents users rigestered the same email? Can can I make a query to the postgreDB? We wanna prevent the users register with the same email. thanks
Customize Securelink
When end users request to change their password, they're sent an email with a link to the password reset page. That link appears to be %securelink% macro from the customization page. The URL in this link has the incorrect server link. How can we configure this? Right now it's using the server name alone. We need to make this the DNS name of the server.
[FREE WEBINAR] Granular Password Policies for different users in Same AD Domain
Hi All, For years organizations have wanted different password policies in the same AD domain. Microsoft released Fine-grained password policies, but their solution was awkward and unimpressive. Now, seventeen years after AD has been available, Microsoft has still failed to develop a solution for better password policy controls. Now, there is an easy and cost effective solution! ADSelfService Plus provides granular control over passwords, such as denying consecutive passwords (Password1, Password2,
Did you know: How to automatically enroll new users for self-password reset?
Users can perform a password reset or account unlock once enrolled with the password reset tool by authenticating themselves. But with multitude of users, ensuring them to enroll can be a cumbersome process.When the user fails to enroll, the administrator’s intervention becomes mandatory. ADSelfService Plus is here to make your task easy by providing an alternative solution, the Auto-Enrollment feature. Configuration: Step 1: Login to ADSelfService Plus Step 2: Click Configuration ---> Administrative
Trouble using the %givenName% macro in email notifications
Hi, Trying to format email notifications but having trouble using the %givenName% macro or any of the other macros, the only one that works is %userName%. Could someone point me in the right direction please? Thanks Nigel
Im extremely disappointed - ADSelfService Plus allow register with Duplicate email
Hello Team, Im extremely disappointed to know that the users can register with the same email, in my company we found around 64 users registered with the same emai... We cant allow the users registered with the same email in differentes accounts, because with this we are given them the opportunity to shares his passwords. In order to compliment our policies NEVER SHARE YOUR PASSWORD, can you help us to avoid or detects this issues? We've 30K users enrolled and is very thad to check if each user
Account locked email link broken.
Hello, I inherited ADSelfService-Plus and am trying to troubleshoot a problem with the self service locked account feature. I am the one who happens to have my account locked so when I go to self service portal and try to unlock it the email that is sent to me is not showing the link. Also I had a coworker with admin rights go in and reset my password which sent me a temp password. I'm unable to change my password. It will not accept any combination I try. I appreciate any help I can get on this.
Integration with Citrix Xenapp
Is it possible to have the GINA hook on the Citrix Xenapp login screen so that users logging in from ouside the office can unlock/reset their passwords as well? Thanks
ADSelfService Plus vs Ldap over ssl
Hi everyone I have an ADSSP product version 5318 in production. When a user try to change his Windows password through the ADSSP portal it doesn't work. it display a green message that "the changing password was successful" but nothing happened on my DCs, the new password is not stored in the AD and the attributes like PwdLastSet not changed. for security reasons, we cannot enable WinRM service on our DCs. We should go with Ldap over SSL as recommanded also by ADSSP support. Our Windows Certificates
Local AD Cached password
I need some help configuring local cached password update via VPN (GINA/CP). We have a mixture of users using cisco, windows and Fortigate VPN clients on their machines. What are the parameters for each client? Are you limited to configuring only one? (The location information disappears from the other two when you save one.) What PORT number are you supposed to enter 10000? Is there a default location for all windows clients? We have a mix of Windows 10 & 7 & XP. I can update the password using
HTTP 401 Error on login page.
Not sure what's causing this, but it started yesterday morning, for no apparent reason. The Admin login page still works, and if I turn off SSO and hiding the admin login, it works fine. Except that I really need SSO for this solution to be worth anything to my organization. Any suggestions?
Overwrite ADSelfService reports instead of creating new folder for storage
Hi The way the ADSelfService scheduled reports currently work make them impossible to link to. We run a daily report on soon-to-expire passwords and it would be very useful to write them to the same location with the same filename every day. We could then have a nice simple script to copy it over to another location for use on our intranet. As it stands with a new folder for each day, and then a folder, the name of which includes the time the report was run, for each report type, linking to or copying
Installing Free Trial and then Purchasing
Hi, Is it possible to install the free Trial and then after purchase upgrade the existing installation to the paid version , or would it require a reinstall and reconfig after purchase? Lewis
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Enrollment
When users login in and go to enrollment to change settings. They put in there new number or new answers and click 'update', it goes to the "Successfully Update the Registration." screen and then it never takes them back to the main screen. Is there a way to put a timeout on that so it takes them back or add a button that says continue? That is confusing a lot of our users.
Did you know: You can now notify end users, on-the-go, about password expiration with a push notification
How convenient would it be to notify your OWA and other remote users of their password expiration on their mobile devices? ADSelfService Plus helps you schedule push notifications, intimating users with mobile apps about their soon-to-expire passwords, on-the-go. Note: For this feature to work, users must have the ADSelfService Plus mobile app installed and opted for push notification. How to make it work? The admin has a simple task of setting up a notification scheduler for the users under his
Approval Workflow - Some of the Directory Self-Update
As part of the deployment, we want to enable Directory Self-Updates, but some fields, like Title and Certificates, we want to go through the Workflow Approval. However, much of everything else we offer for self-update, we want to go through without approval. For example, we'd like users to be able to update addresses and phone numbers without going through a Workflow Approval. I haven't seen any documentation on how to break out the two parts, in that we can either have Workflow Approval, or we
Global personalize setting for technician
Hi Team, As of now for each and every technician(super admin) we need to do manual setting in personalize. Is there way where we can set global setting for this? I do agree if technicians are from different time zone at that time we must need to set manually, what about technicians are from same time zone? Thanks Arjun
Can we customize showLogin.cc to let users enter other attributes about an AD account to look it up for management?
We were wondering if we could customize showLogin.cc to let users enter other attributes about an AD account to look it up for management? Use case in a nutshell... We have a legacy application (in use for about 15 years now) that uses two pieces of info to be unique (let's call it Company and Username). There could be many Usernames with a value of "jim" but only one for each Company. Each company represents a customer of ours and may even represent a part of a customer (like a division or a particular
What web server does ADSelfService use?
Does it get installed as part of the software or does it need to installed separately? If the web server used is IIS, what happens if IIS is already installed on the server?
Blocked Vs. Restricted.
Hi all, I just had a quick question that may have an obvious answer but I have users that send alerts stating they need to have their accounts unlocked manually by the admin because they are either blocked or restricted. I know how to remove both of these account states but was curious if anyone had an answer what causes an account to become restricted and what causes one to become blocked. I know that the blocked users report can be configured and I have this set to block after 5 failed attempts
Security Question Tab
Is there a way to force the passwords entered to stay hidden and remove the option "Hide Answers" so they cannot show them?
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