Delete Registered User in AD Self Service
How can I delete a registered user in AD Self Service?
Password Policy Enforcer
After using the product for some time to allow users to reset their passwords remotely we're just looking at utilizing the Password policy enforcer, but from what I can tell this will only work on PC's via the Gina/Mac interface/the mobile app. The issue I have is that if a user logs into OWA and does a reset the password policy enforcement won't work, so we'll have to enforce elsewhere as well.
Page cannot be displayed
Guys, I installed this software last week to test it and saved it as a favourite on my browser but this week it is now saying 'This page can't be displayed' when I try to browse to http://localhost:8888/authorization.do Can anybody advise?
ADSSP: Send Enrollment Notification via Email/Push.
Hello all! In the **Send Enrollment Notification via Email/Push** feature, adjacent to the drop down box which allows the admin to select the type of notification is the *Edit attributes*. What is the functionality of *Edit attributes*? If say, for example, i select 'mail' & 'manger' attribute, for a specific OU in the *Edit attributes*, then the Enrollment notification will only be sent to the "manager" user account excluding the other user accounts? Any help?
Windows 10
On our Windows 10 computers, at the CTRL-ALT-DEL screen we see the word "field" instead of "Reset your password". Is there an update for ADSelfServicePlusClientSoftware.msi ?
Office365 - connector - permission
Hello I'd like to use ADSS to reset password in our Office365. We havent intergration with local AD. What permission are at least necessary to properly do password reset in cloud of Office 365? I can't find this information on Your web page Regards Slawek
ADSelfService Plus App Not Working on Android 8.0
Been using the ADSelfService Plus app on my Note 8 for a while now. It was working just fine when my phone was running Android 7.0. Today I received official update for Android 8.0. But now when I open the app it only loads a blank screen on it's start up and crashes after few secs. Any solution?? Update: I've uninstalled the app > restarted my phone > reinstalled latest version and it's working just fine again :) Garry Joshi Showbox Android Mobdro Android Tutuapp Android
Installing Wildcard SSL Cert
Hi - I tried to install our Wildcard SSL cert (pfx) but every time I try, the webpage doesn't load - I followed the instructions on your website (https://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html) but still no luck - I have installed this successfully on our SDP and Desktop Central with no problems. Can you assist? Thanks
Cannot access adselfserviceplus remotely
Evaluating ADSelfServicePlus for a client. We have it successfully configured and accessible. It works from our server but cannot get it to respond via the web from local LAN clients or via the Public FQDN. We have verified that port 8888 is open and reachable from the internet. How can we fix this for testing and evaluation?
SMTP SMS gateway wildcard
Hello, I am trying to send SMS verification codes via SMTP. I've got it to work in testing just fine by putting %mobNo%@txt.att.net in the "To" field, but I'm wondering how I can change that "@txt.att.net" to a variable or wildcard so if the user has a Verizon phone or Tmobile phone, it will also be sent to them? This could probably go in the feature request forum. Seems like you could have an "SMS Provider" field in the user's inforamation, and then have the big cell carrier's default SMTP to SMS
Verification code length
Hello, new to the product and still demoing. Is there a way to configure the length of the verification code? Meaning, number of digits. Thanks, Phil Duncan
Force Login script schedule
is there any way to force the login script schedule. i am in my testing phase and looks like the schedule will not fire off until 24 hours have passed. is there any way to force this so i can continue to test the software?
Remove AD Selfservice license
Remove AD Selfservice license
Manual install of ADSelfService Plus Client
Hi, if i wish to install the ADSelfService Plus Client maunally without going thru the GPO, how to go about doing it? thks
Manual installation of ADSelfService Plus Client
Hi, if i wish to manually install the ADSelfService Plus Client (GINA) without doing thru GPO, how to go about doing it. thks
ADSelfService Plus works on VDI
Hi, would like to check whether ADSelfService Plus featues (GINA) works on VDI client PC? thks
Auto Disenroll
We have several users that have enrolled, but when they go to unlock their account or change their password, they get a User Must Enroll message. We have verified cases of this from our helpdesk. Has anyone run into this? Is it possible that it's a license issue where we've exceeded out license? Is it possible that the system is disenrolling users on it's own? Is it possible to get a disenrolled users report?
Cannot use Push Notification Authentication in mobile app with ADSSP build 5507
Hi After enable Push Notification Authentication in mobile application, I try to reset password but not success. error as push2.jpg Fingerprint Authentication work great. Does Push notification authentication require ADSSP to configuration mobile app deployment before use?
One time password to email - can we make external email to be default?
We use ADSelfService Plus for users to unlock them selves. We use Email One-Time password as multi-factor authentication method. A lot of times, we get our users telling us that they did not receive One Time Password email, and it turns out that their email in active directory is the default email selected for One Time Password. I think this would not make sense to a lot of companies because most of the time, if the user is locked out from ActiveDirectory, they cannot check the email associated with
Password enforcer
I added another computer to install the client from the console, the install was successful but when I checked on the computer I just installed the client, the custom password policy didn't appear. I waited a couple minutes and also tried forcing my group policies, but it still didn't work. Any thoughts what I am missing to push this policy to the 2nd computer?
Self Service Portal won't work
Installed the client software on two machines using the ADSelfService Plus console, and when I clicked on Reset Password/Unlock Account from the Ctrl+Alt+Del screen, the ManageEngine - ADSelfService Plus displays "This page cannot be displayed", and on the 2nd machine it says "Can't reach this page"
Changing your URL name for AD Aduit
My URL for the SelfServcie web page is the host name of my server. Can i Change this without renaming my server? I would like an easy name for the user to use and remember before I apply an SSL cert and make this public.
couldn't connect to Client Machine, ADMIN$, network name cannot be found
Hi,i encountered error message" couldn't connect to Client Machine, ADMIN$, network name cannot be found" when I tried to deploy GINA to the client machine. anyone can assist? thks
Couldn't connect to client machine, ADMIN$, network name cannot be found
Hi, When I tried to deploy GINA to client machine, error message "Couldn't connect to client machine, ADMIN$, network name cannot be found", what could be the issue? thks
couldnt connect due to network name cannot be found
HI, When I try to install GINA\MAC to a win7 desktop, error message" couldn't connect to \\desktop\ADMIN$, network name cannot be found", can anyone assist? thks
Issues with SMS
Is Clickatell having issues sending SMS?
Reset Local Admin
hi all, I have changed the Domain Controllers in my environment but forgot to reset the links that connect the AD Self-Service to the AD to the new ones. Now, I cant connect to the APP even from the Admin Account. can you help guide the reset of the local account (admin) so I can login and change the domain settings?
Soon-To-Expire Passwords - Email Text
We've been successfully using the soon-to-expire passwords feature and emails go out to end users on the schedule we assigned, (14 days, 10 days, 7 days, 5 days, 4 days, 3 days, 2 days, 1 day...) However, we're finding that the text contained in the email does not match what we have setup for the users to get - Email example user actually gets: From: ITMailbox Sent: Tuesday, October 10, 2017 8:00 AM To: John Smith <JSmith@Domain.org> Subject: Password/Account Expiry Notification Dear John Smith,
Custom SMPP Settings Not Working
Hi, Has any one experienced Binding Issues with the custom SMPP settings. I am using the lastest version of SelfService but the SMPP credentials are not binding on the portal yet on other systems they are binding well.
Change password screen - display rules
Hi all, I signed up for a trial today and installed AD Self Service Plus build 5504. I have configured what I think are the basics. I was able to push out the GINA client to my workstation for testing (Win 10 creators, had to enable remote registry first). When Logging in, I see the new options and the RESET option which brings me to a Manageengine page. So it looks like GINA is working properly. What I don't see, is when I hit CTRL+alt+delete, and goto change password, is the list of password requirements.
Error - Couldn't connect to the Client Machine, ADMIN$. Access is denied.
Hi, i was trying to install the GINA/Mac to severals workstations on Windows 10, but everytime i got the error, Couldn't connect to the Client Machine, ADMIN$. Access is denied. i already followed all the suggestion in the trobleshooting guide but nothing works. So what else could i try? Jacir
Error Couldn't connect to the Client Machine, ADMIN$. Access is denied.
Hello, everytime that i try to do the GINA/Mac Installation i get the error Couldn't connect to the Client Machine, ADMIN$. Access is denied, i already tried all the troubleshooting tips and nothing changes. I would like to know what else could i try. Thank you, Jacir
AD Self service plus (5330) / AD Server Restarts
Hi All, We are in the progress to deploying AD Self service plus with Latest version (5330) on domain controller version windows 2012 r2 and Forest and domain function level Windows 2008 R2. After installed the self-service password sync agent in Domain controller servers, we unable to take remote session and the servers are restarted automatically multiple times. Manage Engine team confirm this is know issue, by adding IP address instead of server FQDN in sync agent. Please confirm any one done
ADselfservice slow - Performance issues
Hello Team, In my company we've aprox 80k users register (with 120k accounts in ActiveDirectory), and we've detected that this performance issue occurred every monday ( when the max numbers of users use adselfservice) issues like: * little slow during login taking 20 seconds, and somethins failure. * Email notification * Blank screen in the index site Product details: Versión del producto: 5.3 Product architecture : 64 bit No incorporado: 5313 Server details: CPU : 8 MEM: 16 GB WinServer2012
Virtual Server Specification
Hi All, we are planning to implement ADSelfService Plus to the customer environment. Max ADSSP users will be 40K. We are going to install ADSSP into virtual server. In the admin guide, it said that P4 - 1G processor , 1G ram and 2G disc are recommended hardware requirement. They are physical server specification and I suppose that they are very poor specification. If anyone run ADSSP on the virtual server, could you let me know your virtual server specification and # of ADSSP users. Thanks in advance
Customizing ADSelfService Plus login screen
We would like to add another link to the left side of the login screen, under the other options for 'User Registration', 'Self Update', and 'Change Password'. Where and how can we do this? Thanks, Drew
ADSelfservice Database is approaching 10GB.
We have been running ADSelfService for about a year now with 40K ad accounts and first started having problems with TLogs growing to 10+ GB which brought this app to my attention. We solved that problem but now 6 months later we are seeing the DB growing to almost 10GB. The worst offending table is [dbo].[AgentAuditActionResult] which has 30 million rows and seems to be currently growing about 1 million rows per day. I don't see any Utility within the software to purge tables.
Wildcard SSL issue
Hello there! I am currently trying to get my ssl certificate working on my company sites, I have configured the ports in my firewall and followed the instruction set that was here on the forums, however upon completing the SSL installation, I go the the website using the configured port, and I just get "Site cannot be reached". Can someone kindly please point me in the right direction to get this resolved? Would greatly appreciate it The methods I have tried are listed below: https://forums.manageengine.com/topic/wildcard-ssl-certificate
URL Re-Write
I am trying to bind URL names to AD manager and AD self service and not having much luck. I already tried the method I found on this site where I edite the system configuration file but the solution did not work. Instead AD Self Service now does not work and hangs up on the splash screen. Ideally im trying to have servers not have the port number in the url and to re-direct any traffic to the proper channels. If you have any suggestions or tips they would be greatly appreciated. Thank you for your
AD Selfservice Plus Windows Wrapper crashes after several seconds
Hello, AD Selfservice WIndows Wrapper crashes after several seconds everytimes it starts. Wrapper.log INFO | jvm 1 | 2017/07/10 17:51:16 | Server started in :: [11880 ms] INFO | jvm 1 | 2017/07/10 17:51:16 | INFO | jvm 1 | 2017/07/10 17:51:16 | Connect to: [ https://localhost:443 ] INFO | jvm 1 | 2017/07/10 17:51:26 | # INFO | jvm 1 | 2017/07/10 17:51:26 | # A fatal error has been detected by the Java Runtime Environment: INFO | jvm 1 | 2017/07/10 17:51:26 | # INFO
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