"Connection to Server Failed. Error 400 error." when accessing ADSelfService Plus desktop site.
Currently I am experiencing "Connection to Server Failed. Error 400 error." only when I access the desktop site. The mobile site runs normally. The topology is as follows: User -> Reverse Proxy (NGINX) -> ADSelfService Plus Server. I have installed the
SAML and Multiple Domains
Hi, I'm looking to setup ADSS as a SAML server for Password Manager Pro but have a question. We have 2 domains, there is no trust relationsip between them so curently users need to pick the domain they're logging into. Is there anything special we need
Error Code MFA-041
Hi, Every once in a while we get a users complaining they can't login to their Windows device getting error code MFA-041, typically this is when they are working remotley and not connected to our VPN. I'm able to gte round this by issuing an uninstall
UpdateManager.bat GUI graphical issue
When I launch UpdateManager.bat the GUI is unreadable as if there was a refresh problem. ADSelfService Plus - v. 6.5 - 64 bit - build 6510 (also previous version)
"reset password"doesnt appear in login screen
Hello, After installing the latest Client Software msi we do not get the line "reset password/unlock account" under the user's password. How can we get it there? When we open the "C:\Program Files (x86)\ZOHO Corp\ADSelfService Plus Client Software\ADSSPDesktop.exe" file it does work and shows us the login page. Registry settings: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\ADSelfService Plus Client Software] "PreSharedKey"="" "Version"="4.2.9" "VpnDisconnectCmd"=""
Multi-Factor Authentication on endpont - Not Working
Hi, I’m in the process of enforcing MFA enrollment and MFA on our servers/endpoints using ADSelfService Plus. After completing the configuration and running some tests, the GINA application is triggered. However, only the Reset Password/Unlock Account
How to view or reset the default admin security questions
ADSelfService plus was set up by someone who's left & while they recorded the admin password, they didn't record the answers to the security questions. I can log on as .\admin but then get: Currently on build 6402 but about to update to 6510. Logging
expired SAML certificate MFA: how to regenerate
Good morning, I want to configure saml in mfa. I have the following error message (see attachments) indicating that the saml certificate has expired how can I regenerate it ? I don't see this option and the configuration cannot be done I tried to regenerate
UAC and MFA
Hi, We just realised that when we launch an app using elevated credentials the device is contacting our ADSS server. If the server is not reachable (no network connection for example) we're not able to get password the prompt and instead get a message
The MFA endpoint is taking a long time to load
Currently, I am pushing the agent to the user's computer. When the user accesses the device, the MFA prompt appears but gets stuck on the loading screen for a long time (from 2 to 4 minutes). Please investigate the issue and help us find a solution. Thank
How do i reset user's authenicator app token to a new phone?
Hi Support, A user registered the selfservice for his old phone.But he lost his phone recently.How do i reset the user's microsoft authenicator app token to a new phone?Thank you.
Certificate prompt when accessing the portal
Hi, I was testing out using smartcard authentication to login the ADSS portal. After seeing how it worked we decided to go back to a simple username/password plus MFA so I deleted the smartcard profile under admin > login settings > smartcard authentication
MFA not showing on M1 Macbook Airs
We have started rolling out MFA on domain-bound Macbook Airs and have been installing the ADSSP logon agent and setting the parameters in the config.plist file but after a few days of working correctly it will stop asking for MFA requests and allow the
Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Not able to change Mail Server Settings
Hello i have a problem regarding smtp Server settings. It dont send a testmail. And i dont can save the settings. If i test in powershell it works perfect.
Upgrade from build 6408 to 6500
I have been trying to upgrade from build 6408 to 6500 and after 56% it uninstalls the service pack. Has anyone experienced this?
Mail Group Subscription - Error with AD Manager
With the option "Mail Group Subscription" users can subscribe to groups without problems. Now we integrate AD Manager with ADSelfservice plus and Mail Grops Subscription stop working with the error: You are not authorized to perform this action, and when
Splashtop bypasses ADSelfService MFA
We have MFA working well for users, but when using our remote software Splashtop and the "Log in" button feature it has, MFA isn't prompted for users. I found another thread elsewhere talking about LogMeIn also bypassing MFA from a couple years ago. Is
GINA Client wrong badpdwcount
Hello, we are currently enrolling the ADSelfService and we found out that a login failure into a windows machine is counting wrong in Active direcory when the GINA Client for MFA is installed on the machine. The user itself is not in the AD SelfSevice
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Anyway around this?
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Once service backup, then all is good. 1) Assuming correct behavior? 2) Is there anyway around this? Turn off temporarily? Or does everyone run in
How AD Self Service can change user passwords if they have MFA enforced on the office365 tenant?
Hello guys, In my recent scenario, i have ADSS for users to unify their local AD and 365 passwords because they are independent from each other. recently the organization enabled MFA for some users on the office 365 tenant and now those users won't change
Need Cert for 6400 ADSS
I'm trying to upgrade our version from 6303 to the latest but when I try to install the 6400 update I'm getting a "Signature does not match with any available certificates" error. I downloaded the latest one but that doesn't appear to work for this build.
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
SMS Gateway not working
Hello, I am trying ADSelf Service for my company as a reset tool for our employees , one of the important features that I need is to reset password through SMS , so I contacted my Service provider to send me API access to send SMS in our company name
MFA on Endpoint: Error Code MFA-102
We encountered the following problem: in the login window with MFA we receive the message bellow
Vulnerability Management
Hi, We working with ADSelfservice Plus Our vulnerability Mangenent generate alerts of discoverd vulnerabilities On the server hosted ADselfservice plus is found a uvlnerabilitie indentified as CVE-2022-42889 2 files located in the prograk folder of Manaeengine
iOS push certificate expired?
Hello! Two of our clients have a problem with the MFA-Authorization since a few days. Both are using the app on iOS. On both sites we have build 6119 installed. In the logs I have found the following error: [15:09:09:475]|[02-13-2022]|[ADSLogger]|[INFO]|[105]:
ADSelfservice Plus - GINA installation: The network path was not found.
Hello, We tried to install GINA on the endpoint what is located in a different ip range than ADSelfService Plus server. We allowed port 8888 and 9251 from the endpoint to the server on firewall device. And, GINA installation completed with error "The
ADSelfService Plus Hight available
When trying to configure HA on two application nodes, a problem arises that the master node indicates that the cluster has been created, but there is no display in the slave node. You cannot access a virtual address. The ServerOUT log shows Adding conf
MFA on Endpoint: This page can't be displayed
We encountered the following problem: in the login window we receive the message "Can't reach this page": However, the page opens successfully in Internet Explorer and Google Chrome browsers on problem machine. The problem is observed only in the login
users not enrolled -I would like them to be able to reset the password by forcing enrolment via email first.
Morning i am playing with the trial and planning to buy a license soon. I have this situation: i am migrating a domain from another plattform and set a standard password for all the users (they do not know this password and my plan is them to user Adselfservice
ADSelfservice Plus - MFA issue: This page can't be displayed
Hi All, We got an issue with enabling MFA on endpoints. From our endpoints (OS: Windows server 2016), we access the ADSelfservice server with port 9251 using Internet Explorer successfully. We installed agent on our endpoints, and then MFA screen displayed
Error while enforce machine MFA
Hi, When I want to enforce machine MFA for some servers, I get error. What's requirement to do this job? (port, access domain privilage, protocol, etc) Best regards
Custom SMS send Non-English message text displays incorrectly
I configured the SMS send by 3rd gateway. They told me that the Chinese encoding format used in the request reply process is UTF-8. No matter whether I configure the HTTP request header, Non-English message text displays incorrectly. Messages received on the phone like this。After "test" that is Chinese text
Login Screen Background Image
We have a problem with the Login Screen Background Image, the image does not load and the users portal appears blank. Where is the file of that image hosted?
AD SSP installed - DNS question
Hey all, I installed AD SSP but a little confused about adding the DNS portion. I've add a DNS Zone on my DC, but now I need to add a DNS record there to point to the website, (Adselfservice.mysite.com), correct?
Issue with Account Expiry notification email to manager
Hi ADSSP Team, I have soon-to-expire account notifications configured to notify end users 30, 7 & 1 day before their expiry. ADSSP is also configured to notify to send notification delivery status to the respective managers. The issue with this is that
Not seeing Installed Machines in GINA installed tab
This issue started after upgrade to the latest SP
Receiving windows login prompt when trying to access login screen
I am in the process of setting up ADSelfservice Plus to be available outside our firewall and also enable MFA for Exchange. I have installed a wildcard SSL and everything looks good, except when attempting to access the login page it brings up a windows
The mail server and port details you've entered are not related to SMTP.
Hello, I have submitted a ticket to support. However has anyone received this message when trying to use an internal mail server? The mail server and port details you've entered are not related to SMTP.
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