Change 'Last Week' from Sunday-Saturday to Monday-Sunday
I've noticed that the predefined date filter for Last Week starts on a Sunday and finishes on a Saturday, unfortunately our working week starts on a Monday. Is there a way to change Last Week to start on a Monday and end on a Saturday instead?
Asset scan airwalled
Hi, I have Service Desk Plus installed on a production server which is airwalled so it can't see UAT versions of the servers, this is obviously causing an issue with Asset scanning, scans fail. Is there any way to get round this, can I just have the asset scan performed from a server which isn't airwalled which then pushes the information to the production server that has the Service Desk installation? Any help would be appreciated. Thanks Jonny
After 8024: My users cannot open request
Hi, After I applied the lastest version 8024 my users cant open request!! I Need help, my operation stoped!!!!! They click on Add Request but nothing happens.
Manual Installation of Assets
Hi, We need to scan our Assets through SDP, so we are going to use Manual Installation. The following files was downloaded from our SDP: 1* ManageEngineAssetExplorerAgent.msi 2* scan_setup.vbs 3* ae_scan.vbs And then we are install these files in the remote workstation, also please note that we open the 2nd and 3rd files with command prompt. But we the SDP fails to perform the scan. Could you please help us to solve this issue soon. Thanks in advance Regards
ServiceDesk Plus Hotfix 8025 Released
Dear Users, Hotfix over 8000 got released, this contains the fix for the below issue. (README) SD-44937 : Unable to add request by requester from self-service portal using the template where text additional field with default value and restriction for the requester to view alone has been fixed. Hotfix upgrade pack can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link on the instruction to apply the hotfix ppm. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Changing web server port to 80 stops fetching mail anymore.
Hi, SDP linux version was running on port 8080 initially. I could successfully configure mail fetching then and it was creating requests automatically from the mails received on the email configured. Now, when I changed web server port to 80, it stopped fetching emails completely. I think I tried all permutations in Admin page. Every time I try to save configuration in Mail Server Settings Admin page, it takes lot of time to save without any successfull notification on top. When I try start fetching
Available Date Templates
Is there a plan to add "this year"? Today - <from_today> - <to_today> This week - <from_thisweek> - <to_thisweek> Last week - <from_lastweek> - <to_lastweek> This month - <from_thismonth> - <to_thismonth> Last month - <from_lastmonth> - <to_lastmonth> This quarter - <from_thisquarter> - <to_thisquarter> Last quarter - <from_lastquarter> - <to_lastquarter> Yesterday - <from_yesterday> - <to_yesterday>
Integration between SD+ & Password Manager Pro
Hi Having been looking at PMPro, I think that a way of integrating Change Management with Password Manager would be good. An example of why this would be useful, is if you have a 3rd party in to do some work on your infrastructure. The Change has been planned and agreed for 21:00 next Tuesday. Password Manager Pro should only release the admin level password at 21:00 and revoke access at the time the chnage is due to be completed. It could also then chnage the password, as PMPro allows. This
Scheduled Backup
Hi Can I suggest that the scheduled backup task would also be able to set how many rolling backups you want to keep, rather than just keep backing up and manually having to remove the old jobs. Most IT techie's would also be running this along side tape backups etc. Cheers
How to disable scan schedule scanning and how does it actually work?
Hey guys, I once enabled a scan schedule, and now disabled it. For some reason SDP keeps on scanning, but adds in all found pc's with it's IP address... Things going awkward here: if i scan my domain, works perfect, all pc's are found and scanned with succes. Scanning through the scan schedule does not work, and i cannot choose what i want to scan with a scan schedule (i have multiple networks and domains)... Turning scan schedule off, doesn't seem to work either. Each morning i'm confronted with
How can i do that "Default request" will include to Common Incidents in Requester view?
May be i should do some changes in DB?
Licensing and upgrade SDP
Hi, i have a question about SDP licensing. We are currently own a license (5 tech\250 nodes) but we are planning to upgrade service in our firm. When we ask to local distributor (we are based in europe) the answer was at least confused. is it correct that i could not merge license without active maintenance on it? On the old one we do not need it and it seems a little bit odd that we had to pay thousands for use what we already paid. I am looking on the site but i could not find a clear answer about
Ticket closure rules
Hi We work closely with other service desks and have set SD+ to not email back when we receive emails from then, as otherwise we end up in a loop. However, when we come to closing tickets, we send a survey email, asking for feedback. If this goes to another servuice desk, they just email back with their call ref. This is counter-productive. Is there anyway that I can exclude certain email addresses from being sent survey emails?
Approvals
Hi I have discovered today that when a technician sends a job for approval to the manager, they type further information around what they are asking for approval on, in the email. This is good. However the manager does not always read the email, but checks their Home screen regularly and actions approvals from there. This does not show the email content. There was a heated discussion this morning where the manager was complaining that the team were not telling him what they wanted approval on,
RPC server not available for TMG server
I am under to see the hardware details for my TMG server after doing a scan. it says RPC server not available. Do I need to create a policy to permit servicedesk to poll the TMG server. I have already allowed port 9000 to go through. what other port number must I permit ?
Reattaching requests to a user
Hi. I had to delete a user, and import him again from AD. Now he can only find the five or so requests that he has put in since I imported him again when he looks at his cases. The old cases lies there with his name on them, but he must now look for them instead of them just being there. Is there any way I can "reattach" the requests to him? Hope somebody can help!
Requester Can't add a new incident after upgrade to Build 8024
I have have upgraded our system from Build 8016 to 8024 and then discovered that no requester can add a request, technicians can adde requests. The user can fill in the template buit as soon as they hit add request it doesn't work, the page just sits there. Anyone any ideas?????
how to track desktop or any asset location connected in a LAN
how to track desktop or any asset location connected in a LAN
service request approval
Hello, I have a question concerning approval for service request. It work fine, but the user cannot see the status of the approval. So if the service request is not approved, no way for the user to see that. So my question is : is it possible for the user to see the status of the approval? And if yes, where should i go to allow that?
How to mark leave and count number of present technicians
We have 10 technicians at a particular site. However, the number of separate logins for technicians is 5. We want to monitor the attendance of all the ten technicians using SDP. By attendance, we mean that the presence of each technician would be marked once in the morning each day. If any one out of 10 technicians is not present on any day, he is marked absent. the total number of technicians present on any day and the monthly & quarterly report of number of technicians present on each day is also
Request Incident Status via Email Command
Is it possible to send an email command to request the status of a specific incident if "e-Mail Command" feature is enabled? I see that we can change the ticket, but I just want to be able to get the status of a specific incident after hours. -Les
An Apple agent yet?
Has anyone been working on a agent to manage Apple desktops and laptops yet? Thanks
Unable to close Incidents
I am unable to close any of our open Incidents. When I click on the "close" button, nothing happens. I'm using the latest version of Firefox.
disable Reporting in SD+
Is there any chances that help me to disable the reports? besides oF the ones that are on scheduled?
Modify and Remove Fields in a PO form
Is there in any way we can customize and edit or remove fields in the PO form? Like the way Incident Templates are customized? Like drag and drop fields?
Integration with Device Expert & SD+
Hi I think integration between Change Management in SD+ and Device Expert, so that the two tools can work together and compare changes made with changes approved. James Gander Gander Service Management IT Operations and Service Management Consultancy
CMDB Integration with OpManager
Hi I understand that the next version of SD+ includes improved CMDB with the ability to build the relationships between different CIs to create a service view. Now I have already built that in OpManager when creating Business Views, so a way to export those business views into the SD+ CMDB would make life an awful lot easier. I don't want my clients to need to recreate the information already within a ManageEngine product, in another ME product. James Gander Gander Service Management IT Operations
Assets scan in SDP 8022
Tried both agent and script scanning. Same situation: All our 15 PCs with ASUS motherboards are shown in assets as System Product Name Service Tag: System Serial Number Model: System Product Name (System manufacturer) and it is ONE asset, so after each scan we have a records in history of this asset: Computer (nsk-wst012.msk.local) - Name changed from nsk-wst009.msk.local to nsk-wst012.msk.local Computer (nsk-wst012.msk.local) - BIOS Version changed from 081810 - 20100818 to 071510 - 20100715 and
Se others technicans request in request view
Hi How do I see others technicans request easy in request view? can I make a filter for that? problem is that I must do a filter for eache technican, it´s to many technicans=many filter views...
anyway we can make the Worklog visible to requesters
Is there a way we can make worklog on request visible to requesters (read only) to show them the work is being done.
LDAP down, I can't login
This is mine problem, I selected LDAP connection and now, in my login page I can't no more select my domains. There are only LDAP and local access. There are 5 admin, 4 admin can't login because there is no AD access and the default admin is no longer in the DB. When I try the query in the FAQ to reset admin password I can't find admin/administrator user. How can I restore the connection to my domain and delete the LDAP one??
Service Catalog linked to Prices
Hi We are deploying SDP in our environment and support a number of customers over many hundreds of sites. We initially used SDP for the asset management functionality and lifecycle, however we are looking at making more use of the product. We are required to produce a service catalog for our customers, in effect an online portal where by a customer could request a laptop, piece of software, iPad etc. select from a limited number of configuration options and we would then action. It seems that the
Announcement Notifciation Enhancement
When an announcement is posted in SDP, it would be nice if there was a notificaiton in the bar below the tabs. Maybe when a new announcement is posted, put a button next to the Quick Actions dropdown. It would get the attention of the technicians that need to know those without requiring email to get those notifications. Speaking from my experience, I rarely go to the Home Tab, My View section.
E-mail Type of Incoming Mail Server Settings
What is E-mail Type in Mail Server Settings of ServiceDesk? How to configure it?
Merge requests
Hi If I wil merge 4 requests, can I chose witch reqest ID that is master and be that request that is left of this 4 requests? What information is been left in the master request?
Notification of deleted requests?
Is there a way to configure notification rules for when a request/problem/change etc is deleted? I would like to receive an email notification every time an item is deleted from the system with the content of the item and the user who deleted it included. Is this already possible and I'm just being UI-challenged? Thanks, M Patrick
Migrating to a VM
HI, I installed Manage Engine recently but now I want to move it to a VM. How can I do this, while exporting the settings + data? I need this asap.... Thanks!
" Error while installing ServiceDesk Service"
While Installing Manage Engine Service Desk on Windows 2003 Server i get a message " Error while installing ServiceDesk Service"
Printing Report
I am using serviceDesk plus, that contains data I mean request,problems,incident etc, but when I go to print the report it doesn't show any data like nothing you entered,is there any means that I can see my entered data in my report or do I suppose to configure something or what can I do Please Help
Connect site to department
Hi Where do I connect one ore more departments to one Site?
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