"Warning: Your database transaction log file size has crossed the threshold" since updating to build 11141
Since upgrading to build 11141 we have been receiving the following email on a daily basis. As you can see, the last log backup is recent and when checking the SQL DB, it shows that we have 93% free space. Our threshold settings are as follows: Is this
Upgrade from 11200 to 12000 failed
I'm receiving error when trying to upgrade service desk plus from 11200 to 12000, below is updatemgrlog0 file error log: 10/01/2022 12:57:52 [com.adventnet.persistence.migration.MigrationUtil] [INFO] : Going to execute query :: ALTER TABLE Lifecycle
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History Tab on Customer View
Hello, Can I please ask why the History tab is visible to Customers under the Requester view of Manage Engine? I would prefer my customers aren't able to see every action that is taken on the call and who by, but it would appear that they can pretty much. For example we don't state which technician the call is assigned to yet the customer can work this out by looking at the History tab. Is there anyway of hiding the History tab from Requesters? Many thanks, Lisa Version : 9.1 Build 9118 SQL: 8
[SDF-95653] Checklist specific permissions in Roles
Hello! We have a few employees that we would like to give permission to delete checklists, but not to delete requests entirely. Is there any plans to add checklist-specific permissions to the role creation screen? Thank you!
CloseRequestLink Without Login In
How to make a notification by email to thge requester when request is set to resolved status with $CloseRequestLink without login request ?
Hide default request for technicians
How I can Hide default request for technicians?
Pending Approval report for specific approver and request status
How can I edit this query found on here under another post to only include request status of Waiting on Approval and approver name equal to a specific user? Thanks for your help. Build in use 12.0 Build 12000 SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME
Hide All Assets filter on Associate Assets
Is a way to hide "All Assets" and "All Sites" on Associate Assets? Via Servicedesk acesss or via Css file? We do not want Technicians to see all assets and each other's assets
Can't Login after Patch
Just Patched SDP after realizing it hasn't since we deployed it. Would be nice for ManageEngine to give notifications on the dashboard like they do for Desktop Central. But, I just upgraded from 11200 to 12000 and followed the migration sequence steps.
Scan HDD,CD-ROM
On Custom client Report those doesn't exist: HDD,CD-ROM, HDD Model, HDD Manufactory, DVDRW , DVD ROM Manufactory
History for FFR Activity
Is it possible to ad a History tab to the FFR for templates? It is helpful to see changes made (when and by who). This would be a troubleshooting avenue when several changes are made and now a FFR isn't executing as expected. Changes can be from within
Set order of ticket Priority - Helpdesk Customizer
I find it pretty ironic that I can't set the actual priority of the priorities :P I mean this should be a major priority for development. Basically the ordering just seems to be completely random. I want it to be H - M - L but instead it is H - L - M,
Survey API
Hi, I want to access survey by API and report from it and add survey by user with API. What should I do? Please add this feature to next release of SDP
How do i view the values of variables?
When creating a template for an email reply i see a $EmailSignature variable but have no idea what that is referring to. When can I view a list of variables and their values and can I add custom ones?
SMPP support
Dear Team, Do you have SMPP 3.4 support for SMS? Please suggest if there is any other way to configure it via script.
Problem with URL need at port 443
Hi, After upgraded my ME SDP to to latest build, Found that the URL I access with chrome need to add port 443 at the end in order to access the view with SSO. URL without the 443 port, it simply directed me to the view with limited access. May I know
PROBLEMS Priority Matrix or SLA kind to regulate Problem response times & also no workflow in problem form
Dear Friends, I don't find in Manage engine ServiceDesk any way to control the response time ( SLA Type) for problems. Problem just has Due By time??? like in incidents we have a priority matrix and based on the urgency and impact the Priority and set automatically and relevant SLA is applied. but in problem management, these fields are there but due by time still need to given exclusively manually. what is the logic?? or why the SLA sort of flow is missing Also the Problem form has no workflow??
Can We have same Service name in two different Service Categories
Dear Friends, I have a question.... Can we define services with same name in different service categories? Scenario: for example i have three service categories: Category1 Category2 Category3 can i have a service with same name (service1) in all these three categories???
[QUIZ- 8] : New features released in version 11.3 ( Part -2)
We are excited to bring our quiz activity for the recently held virtual meetup session on New features released in version 11.3 ( Part -2) . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity
Submit request for used by asset
Please consider this scenario: We have a workstation that is used by 10 requester. How can any user submit request on that workstation?
Disposed Assets missing with filter 'All Assets'
In Assets, a disposed Asset doesn't show when the filter option "All Assets" is set. It has to be set to show only "Disposed Assets" for the Asset to show at all. This seems to be a new thing (with the new Filtering-system layout) since I've had no problems
Populate Data in Form from SQL Table
I have created a Request form. In this form I would like to populate some data from the Vendors as a pick list. I have test the "$CS.addOptions("WorkOrder_Fields_UDF_CHAR11",["Test","Oops"]); " option with no luck. Any Ideas please.
Recently Installed Softwares Report
Hi, is there a report which lists recently installed sofwares in the below format? Software Name/Version/Computer Name/Date Installed
Category
I am needing to readjust the group category. I found the difficulty because I will make 2 categories 1 single turn but the sub will enjoy. Today or at least what I have seen I have to re-enter data. I suggest that you can move to a subcategory of another easy way without the need of retyping.
[SD-98860] Full backups with multiple files not correctly removed after x days
Hi there, We have an issue that the full backups are not being cleaned up correctly according the backup scheduling. The tool only removes the 1st file of a backup and the 2nd file is still there. After a while a lot of diskspace is in use by not cleaned
Release notes notification via email/RSS feed
Is it possible to get notified via RSS feed or email when a new release was published for SDP? ServiceDesk Plus readme | Service desk release notes | ServiceDesk Plus latest version read me notes | IT service management release notes | Service desk current
[ SD-100415 ] Black screen when trying to log in using SSO ADFS in an android application.
Black screen when trying to log in using SSO in an android application. ADFS on Windows Server 2019 Application version 5.6.2 Server version 12004
Change field item order in project templates
Hi, is there a method that additional fields can be arranged in a specific order, instead of being added in sequence. Use case: we added multiple items in project - addidtional fields, but would like those fields in a specific order on the templates.
Survey run after close request in SDP application
Hi, I want to notify requester in SDP application by alert in application without send email. I want to resolve request by user and then get survey question answer by SDP UI wizard. In my organization users not use from email. Thanks for helping
SDP - Annoucements
We are on ServiceDesk Plus 12.0 (Build 12004) 1) When making Announcements, how come it does NOT show on the Home page. If you click "Show All" (with filter option for "All Announcements"), it still will not show on the next window. Sometimes, refreshing
INSTALL ERROR
ALL LINUX version INSTALL error same problem. pqsql initilzation error. why is nobody interested? lot of create other people to tecket.. why not interested manageengine techical department.
SDP with DC Free after 25 computers
Hi all, I have SDP 11.3 Build 11308 integrated with Desktop Central 10.1.2137.2 free version, everything was working fine untill I reach de 25 computers allowd by the free license. I have installed the DC Agent on other computers after reaching 25 device
Ticket Assignment
Looking to see if this is possible at all... We let our techs choose their own tickets out of the queue. What I'm hoping to find is a method to auto-assign the ticket to the technician(s) as they respond to the tickets either via email or directly within
Getting error java.lang.StringIndexOutOfBoundsException: String index out of range: -1 while running query report
Statement:- I am tring to generate report which contaiing only 100 characters out of description Query : SELECT "wo"."WORKORDERID" AS "Request ID", substr(wotodesc.FULLDESCRIPTION,1,100) AS "Description", "rrs"."RESOLUTION" AS "Resolution" FROM "WorkOrder"
Service Desk Plus V3 API problem adding a request with multi-line description
Hi, Previously using V1 API I was able to add requests specifying multi line description by appending %0A to each line in the description field. Now under V3 I've tried \n \\n and %0A but none work. \n does nothing, \\n results in \n being part of the
Group Based Import
MESDP allows you to import users from the Active Directory. It offers the feature to import at either forest or OU levels. A future development I would like to see is the ability to import users based on security groups - no I don't want to use LDAP/s
is possible to get the user id from the API token?
is possible to get the user id from the API token? If it is not possible, when adding a request by a API call, if the API token owner is not the requester, in this situation, does the request can be added successfully? On the other hand, does the system
Way to restrict accepting tickets when ticket count is above a specific count?
I do not want to use Auto Assign but I also do not want technicians to "hoard" tickets or accept more tickets than they can handle at a time. I want to be able to do the following: When a technician reaches 10 or more tickets, disallow them from accepting
Multiple approval answers in one request
Hi I am trying to figure out how to make this scenario work in SDP. A servicerequest requires several approvers for different stuff, lets say one approver for a computer and one approver for access to a system. Two approval questions is getting sent
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