compilation error
Dear Sir/Madam I have a small problem in complation in "MicroSoft Visual Studio 2005". The error is as follows cl /nologo /Fe..\bin\radio_range.exe /Ox /Ob2 ..\main\temp.lib ..\libraries\wireless\src\prop_range.obj /link ../lib/windows/libexpat.lib oldnames.lib kernel32.lib user32.lib netapi32.lib advapi32.lib gdi32.lib comdlg32.lib comctl32.lib ..\license_dir\windows\lmgr.lib ws2_32.lib LINK : fatal error LNK1104: cannot open file '..\bin\radio_range.exe' NMAKE : fatal error U1077: '"C:\Program
Update sites configuration?????
Hi! When I created sites I used "Copy Default Settings" option, and all groups coped to all sites. Now I need to add extra groups to all sites, but all new groups are listing only at "Default Settings" Groups, not at any site. Hmmm, I have about 300 sites, Do I have to update all sites manually????
'Request Details' edit function not working
Several of our users are experiencing errors when trying to edit the request details (assigned group, technician, mode, urgency, etc.) of a ticket. I noticed there was a javascript error and have attached the message. One problem is that after clicking 'update' the processing image will appear and the application will hang and not finish. The second problem is that when selecting a new group, the technician form field drop-down does not populate. Anyone else experiencing these issues? Version : 6.0.0
hurs of operations no longer working
Currently we are running build 7018. Prior build was 7015. When we were running 7015 all request tickets were following the business hours of operations. We would not get an unpicked request notification for a request ticket off hours. After installing build 7018 this is no longer true. We are getting email notifications after one hour of ticket generation regardless to the hours of operation settings. ex. our hours of operation are set to be 700 - 1700 M-F if a user submits a request ticket at 9
Cannot see old request information after amending Requestor
Hi, Prior to upgrading to v7.5, we did not use set anything for Site in each Requestor information. We want to update this field for each requestor so as to have another category to allow a Super Requestor to view all requests for a site. After updating and tick for the Super Requestor to allow view all site requests, this user cannot see the old request information any more. How to overcome this ?
Function Request or looking for workaround
Dear Support We are forced all the technicians must fill in the "Add Work Log" in each of the cases. I know we can define the "Request Closing Rules" but seems there is no option available for "Add Work Log" in the "Request Closing Rules" Page. Since we found there are some problem with the report When select the TimeSpend Module in the "New Custom Reports". There are options for "TimeSpend" and "Time Elapsed". If we have selected "Time Elapsed" attribute for the report, for those request that forgot
requesters appearing more than once
any idea why the requesters appear more than once? i keep deleting them, but still it appears. y does it happen??? and there is no change in spellings as well. thanks..
One Servicedesk email account for many departments,any ideas
I'd like to have one master email address for servicedesk is configured as the address the mail fetching picks up the mail from in SD+ All the other addresses (per site) are created as aliases all forwarded to the single address. Business rules can then be used to action on the incoming mail based on the "TO:" address as it retains the original address it was sent to. Use the rules to direct the requests to the group you want based on the to: address. THIS DOES *NOT* WORK WITH OUTLOOK 2007 OR HIGHER,
7022 - Change Calendar view not showing all changes
When viewing changes for the current month not all changes are beings shown on the Calendar view. They do show when LIST view is used. Only appears to impact the current month ( Dec 2008 ) V7022 - MS SQL/W2K3 , IE 6 and IE 7
Ability of CAB members to approve change
Hi I would like to use the change control module but we cannot do so with the current version as there is no ability to have CAB members approve the change. From an audit point of view the system must allow the recording (electronic signatures) of the approval by the appropriate system owner(s), currently there is a facility, you only have the ability to email the CAB member who can then leave a note! but this is not satisfactory. The approver can approve any change! - again a serious issue for the
Trying to generate a Weekly report that has the "Work L
I have made the report (using Crystal Reports) but need to add one final item. The Work Log, however I cannot find what table it is stored in within the ServiceDesk database in SQL.
Add new technician to existing category
Basic question but I need help. I have a new technician and I need to add her to the available technician dropdown menu in an existing category. Where/how do I do that? Thanks!
Asset Script Error
I use the VB script to force PC's asset info to SDP. I have just started receiving this error when all users log on. Ideas?
SD+7 - CSV Asset and Component Import ignores location
I've run a few small CSV files through to look at migrating past data into the CMDB element of SD+7. The CSV files are contain location data as text, and during the import process the column with the location is selected. However when you view the imported item the location information appears to have been ignored. Location isn't shown on the asset Resource Details/Resource Info tab, it only appears when you edit the resource. Am I doing something wrong, or is this an omission on the load part and/or
New Service pack make servicedesk less efficient
Since the last upgrades I can not longer apply templates to existing work orders. The only way to use the templates is via the New request Option. We have created template based upon request types and we generally used these templates to quickly complete the required fields for each request type. For example if this request is for a new user account, there is one technician that performs this duty, and when he does there were several task that had to be completed for this type of service request.
Hotfix 7503 released
Hi Users, Hotfix 7503 has been released. Please find the release info at forums.adventnet.com/viewtopic.php?t=768591 regards, Uma.. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Migration to MS Sql
We have running SDP 6.0 build 6015 with my-sql We would like to upgrade and migrate to MS SQL. Where can I get some information on the procedure? What is the best practice for this task? What version is best to run before/after the migration? etc...
Query report - dynamic filter data
Hello everybody. I see there are some fields that are automatically set by the system that can be used as a filter (<from_today>,etc.) I would like to have a complete list of those fields other than dates, for istance I would like to have a field like <login_name> in order to show things belonging only to the user who actually is running the report. Other useful things could be <my_group>, <my_role>, etc. Thanks, Federico.
Change Default user password
Due to some security requirements as well as time constraints, it appears that at this time I will be unable to use AD authentication. I would like to set a default user password for all requesters. I saw this script while searching the site update AaaPassword set PASSWORD='2+uYvE3SLfO3XaHl+CaGLA==', SALT='1103287238602' where PASSWORD_ID = ( select AaaPassword.PASSWORD_ID from AaaPassword LEFT join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id LEFT join AaaAccount on AaaAccPassword.account_id
Alias URL
I don't know what im doing wrong.... Im running a SBS2003 with the domain name.local. My ISP forwards all traffic 2 my IP so the site in IIS works fine. When i connect locally to localhost:8085 or servername:8085 Servicedesk is reachable. I made an alias url helpdesk.name.nl:8085 in the selfservice portal en made a DNS setting in servername / forward lookup zone / name.local helpdesk.mytown.local CNAME servername.name.local Can anyone please tell me what im doing wrong? Because it still isnt reachable
SPAM filter rules for CC not working
We have an Exchange public folder which logs all emails to a list address. This list also forwards to our Servicedesk POP account. We do not want messages CC's to this address logged as new calls in Servicedesk. I created a SPAM rule to exclude emails CC'd to the Servicedesk account however it does not appear to work as expected. The truth table is as follows: 1. TO:servicedesk CC:anyaddress Result: FAIL: NOT LOGGED 2. TO:anyaddress CC:servicedesk Result: PASS: NOT LOGGED 3. TO:servicedesk CC: blank
Reoccuring Holidays not showing up
We have created a reoccurring hoiday for New Years Day, January 1st 2009. This Holiday does not show up as a holidiay the schedule for the subsquent years. Example: When I go to the scheduler function, the box is not colored blue for January 1st, 2010 indicating there is a holiday there.
Stop the scheduled asset scan
How do I stop a scheduled asset scan? We have it scheduled to run on Saturday and Sunday @ 2:15am. Monday mornings the help desk will not open and we have to restart the service. Then the asset scan starts up, slowing the help desk down to the point where we can't assign or edit any tickets. I need a way to stop the asset scan. Stopping and starting the service does not kill it. thanks.
Print Preview doesn't show approvals.
When we go to print out a copy of the request everything is there EXCEPT the approvals. How can I get a printed copy of the approvals for people like auditors and such?
Errors are 7502 upgrade
Hi All, After upgrading to 7502 our reports are stuffed None of the pre exisiting reports work, including the ones SDP shipped with. They all throw up a Java error complainig about a incorrect logo even when using the default logo. If we create a new one the following error occurs java.lang.IllegalArgumentException: Invalid ICC Profile Data Just wondering if anyone else has had something similar? Cheers John
Also having error restoring backup!
Trying to create a test environment for the 7.5 upgrade but getting the following error on multiple entries (have deleted a couple from the database). Output attached.
Conditional Task
Hello, I would like to create conditional tasks. The purpose is, for example, on the new employee request, I created additional fields. I want when a field is selected the option "Yes", a task would be created for the case, and when it's "No", it would not be created. Another question: Is it possible to create Check buttons fields instead of Drop-Down Menus? Thank you, Marco Alves Jetrepublic IT Staff
Requester view worklog
Can requesters ever see the work log? I like the ability to add notes and have them viewable by only technicians, but can the worklog ever be viewed by non-techs? -gjaynes
Future feature request
Is it possible in the next release to have the ability to paste an image into the body of an email sent from the request id to the requester or the assigned tech?
National signs
Hi, I've successfully upgrade my SDP to version 7.5 in lab enviroment. I have some trouble : In my language we use key combination rightalt+ e rightalt+ l rightalt+ z but in new request at descritpion this combination of keys is used for text justifiaction. How can I switch this hot keys off ? or How can I change default editor layout from rtf to html source ?? Kind regards
Raising prices?
Hi Adventnet, I received an email from our reseller that Adventnet is going to higher the euro prices of Service Desk plus!!! Can you tell me if this is true? I would really be disappointed if this is true, we've been waiting every time a long time for upgrade, like 7.0 and now with 7.5, and as a cream on top we need to pay more?????? Instead giving your customers a discount??? Can you please clarify this? Regards, Jeroen
Hotfix 7502 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7502 addresses the following issues. * SD-13897 : After clearing the cookies, keep me signed in is not working for the manually added user. * SD-13888 : Unable to logging into servicedesk again through SSO once the user login and logout.It requires the browser to be closed and opened again. * SD-13868 : Whenever AD import
Resource report give java error
I am trying to create resource, workstation report. Following query runs fine in MS SQL Server Management Studio but when I run it from report module of service desk plus i get following error SELECT rf.udf_char3 "CI#" ,rf.udf_char1 "Family",r.RESOURCENAME "Asset Name", si.servicetag "Serial Number", au.FIRST_NAME "Assigned to", dd.DEPTNAME "Department", rf.udf_char4 "CI Owner", rf.udf_char5 "CI Maturity State", rf.udf_char8 "Assigned to Organization", rf.udf_char6 "Location", rf.udf_char7 "Floor"
SD Wont start after attempted upgrade from 7022 to 7500
Have had the upgrade from 7022 to 7500 fail and now the service desk hangs while starting. Anyone got a suggestion before I log a call? Thanks
7.5 Edit Workstation Choose Model
Just recently upgraded to 7.5 and am looking through scanned Assets. Love the ability to scan using VBS script. But, I have one question. Is it possible edit workstations after they have been scanned?? We used to be able to do this but am now unable. The steps I followed were: Assets->Workstations Scanned->"workstation"->Edit-> And then I see that "Model" is a required field, however, when I click the dropdown, only "Choose Model" is displayed and nothing else. I then click on "Add New" and can add
Same errors v.7021 come in 7500\7501!
Hello. In description of update 7022 you described the decision of such errors: 1. SD-13318 � After upgrading to 7021, We want the user to clear the browser cache to reflect the changes done in the login page for multi domain. With out clearing the browser cache, user not able to login. 2. SD-13227 � After upgrading to 7021, if display language is changed to any non-english in Self Service Portal Settings and AD (ActiveDirectory) is enabled, unable to login through Local Authentication Why are these
solutions issue
chaps setup a new install of SDP 6. Started adding in the solutions and ive noticed they all go into the same category. EG general > logons > solution1 network > solution2 then if you go to general > logons, solution2 is shown as well as solution1 so its not putting them into their own categories. is there anything that can be done??? thanks ojo
Import Requesters from Active Directory
After upgrading from 7022 to 7.5 we are unable to import requesters from active directory.
7502 - Cannot import users from AD
SDP 7502 Win 2003 MS SQL 2005 After upgrade from 7022 to 7502 cannot import requesters from AD. What should I do ? Please, help ! And also after upgrade I have a few sites that I want to union in one site, but I cannot edit site for departments, cannot delete department despite of that fact that no requesters in this departmet. Thank you
Report for all edited calls in one week
Hi, I need a report for all calls which have been edited (note, mail, open, closed...) within one certain week. Might be easyer to say all the calls where a history entry is visible for a certain timewindow (f.e. last week). This report needs to include the technicians and all the "executed times" in this defined timewindow even if there is no "executed time" entry. Reason is, that we have lots of calls where timeentries are missing and so all our timespend reports are for the bin... We want to see
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