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Recent Articles
How to configure the mail server in Exchange Reporter Plus?
Follow the steps below to configure the mail server in Exchange Reporter Plus, Navigate to Settings→ Admin → General Settings → Server Settings → Mail Settings. Enter the Server Name or IP address, port number, from, and admin email addresses (use ...How to install SSL certificates in Exchange Reporter Plus?
Follow the steps given below to install SSL certificates Exchange Reporter Plus, Step 1: Enable HTTPS in Exchange Reporter Plus Navigate to Settings > Admin > General Settings > Product Settings. Under Connection Settings, check the Enable SSL Port ...How to identify the current database of Exchange Reporter Plus?
Follow the steps given below to identify the current database of Exchange Reporter Plus , Navigate to <installation_dir>/conf/. In the database_params.conf file, you can find all database-related parameters. Check the name in the drivername ...How to change the database port number in Exchange?
Follow the steps given below to change the default database port number in Exchange Reporter Plus, Navigate to <installation_dir>/conf/. In the database_params.conf file, you can find all database-related parameters. Check the port number in the url ...Troubleshooting steps if you don't see any data after installing the PHP agent
Problem statement: After installing the APM Insight PHP agent, you may encounter a situation where no data is displayed in the AppManager Console. Troubleshooting steps: 1. Ensure that both the APM Insight PHP agent and the AppManagerDataExporter ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
ManageEngine named a 2023 Gartner Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability!
We are delighted to announce that ManageEngine has been recognized as a Customers' Choice in the 2023 Gartner Peer Insights™ Voice of the Customer for Application Performance Monitoring and Observability report for the fifth time in a row. Based entirelyMobile Device Manager Plus - Free training series!
Join us on March 12 to 26, 2024, every Tuesday at 6:30 GMT and 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Here's what we'll cover each week: Week 1: Device Onboarding andADSelfService Plus' build 6408 released with bug fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6408. Issue fixes An issue caused by duplicated authenticator priority values, that resulted in the update of ADSelfService Plus from version 6221 to 6403 to fail,Request Management - number of requests submitted per hour
Count of request inflow per hour - provides an insight on monthly opened incidents per hour. It provides you a quick determination on timeframe that received a large number of incidents. This information can then be used by an incident management administrator to determine if a particular department requires additional resources to efficiently manage the number of incidents. PGSQL: SELECT EXTRACT(YEAR FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP)) "created time", CASE WHEN EXTRACT(MONTH FROMPlanned US Datacenter Maintenance on 25th Nov, 2023 and on 2nd Dec, 2023 from 6:30 PM to 09:30 PM PDT
Dear Customers, Our US Data Center is set to undergo an annual infrastructure maintenance on the 25th November 2023, between 06.30PM and 09.30PM PST, and again on the 2nd December 2023. The planned maintenance window is between 06:30PM and 09:30PM PDT
Most Discussed Topics
Issues with 11.3.2406.9
April 2024 Patching. Prior to updating to 11.3.2406.9 the initial batch of Cumulative updates for April were showing in the missing patches and are still showing correctly in the Missing Patches list. Since updating, ASPNet Core, .NET Runtime and 365SDP 14.7 | WordorderID Change | Incorrect Error after changes
Hello update seqgenstate set currentbatchend='2021000020004719' where seqname='WorkOrder.WORKORDERID'; Can you share me the updated SQL query to resolve thisSelf Scan Deployment
Hi All, I am looking at deploying the Self Scan.exe to all devices in my company using an Intune App deployment with the script also deployed but this method does not seem to deploy correctly and populate our ME instance with the devices. I am just wonderingHow to recommend a template in SDP Cloud
We recently upgraded from SDP on-prem to cloud. We used to rely quite heavily on the Recommend Template feature, but this appears to be missing in the cloud version... Example use case - user logs an incident ticket, but it should be a request. We selectWhat is the latest version of Endpoint Central? Feel like I have been on 11.2.2335.9 for months now?
I am seeing much newer versions (11.3.24xx.x) referenced in a few threads on the board here - what is the story with some having it and others (like me) not? Appreciate an update on this. Cheers B