Technician Report | Including Last Logged In
Hey All, I am looking to run a MSSQL Query that will allow me to see if a technician has ever logged into the system and when that may have been. The following information would be great! Technician Login Name Email Address Last Login Time I ran across the following, and I think this works, but I wanted to toss this out to the community for confirmation on this being the best way to get the information I am looking for. https://forums.manageengine.com/topic/technician-report-21-11-2016 Thanks guys!
Questions on two custom actions
Hello, I'm working on a simple integration between ServiceDesk Plus and another ticketing system, and was curious on the capability to perform the following customized triggers: Auto-case closure if case is created via email or web portal, no triggering criteria (all cases) Customized email notification sending to an external email address, pulling the original ticket details into the email Thanks for the help! Taylor
HTTP to HTTPS redirection not working
Hi all, I have my server running on HTTPS port 443. When I edit the server.xml to enable the 80 to 443 redirection it doe snot work at all and breaks the https access as well. Any ideas? Regards, Tom
Purchase Order Requested By field lost functionality in Version 9
In the purchase order record, the Requested By field no longer supports the relationship to the requester table in version 9. Our technicians simply fill out purchase orders for equipment/services on the behalf of a request from the business. We used this field in the past to document who actually made the request for equipment/services. What other options or work around do you recommend to tie purchase request back to an actual requester? I really do not want to try and use a user defined field(s).
ServiceDesk Backup Fails with "Could not read block...."
========================================org.postgresql.util.PSQLException: ERROR : could not read block 130 in file "base/16384/35111": read only 0 of 8192 bytes at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryEx ecutorImpl.java:2102) at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutor Impl.java:1835) at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.ja va:257) at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Stat
Open questions in the user surveys
Is there a way that a number of open questions can be included in your user survey? I know you have the comments text box, but I would really like to include more as per the net promoter score metric We are using ServiceDesk Plus, version 9.2 build 9223
Support Group Report
Hi, Is there anyway to get a query or report that will show ever support group and all the users in that group ? Any help or advice would be appreciated. Regards Andrew
Unable access to SDP by short name sever
I make upgrade from version SDP 9.2.0 to actual 9.2.34 after upgrade I can open my SDP on FDQN addsess http://MYSDserver.DOMAIN.SITE But don't open by short name http://MYSDserver - it's return - error 500 My server and all clients - member domain. Server based by Win2008R2 and MSSQL as DB.
Auto CC Technician
Is there any way to auto cc the technician for outbound emails through ServiceDesk Plus?
the incident does not a appear in technician dashboard
Dears I'm Service desk admin ,when assign incident to technician the incident does not a appear in technician dashboard can u help me to solve this issue. TQ
Deleting / renaming lots of support group
Hello, We are running SD ver 9.2 Build 9233. Is there a query that will allows me to do this at once? as I have about over 20 support groups not being used anymore but they are still link to a task. If deleting not possible, I want to reassign them to different support group. How can I do this? is it possible via GUI or must be via sql query? thank you Herry
Custom report - overdue status
Hello everyone! Found trouble after last update (from 9238 to 9240) When i generate custom report, and get advanced filter by position "Overdue status is" there is two values "t" and "f", both of this values don't work (early it was "yes", "no").
RMM Alerts
Does this tool monitor devices and issue alerts? Or is there another tool that is needed
System log view
I want to output the system log viewer from DB. I know how to output from the errorlog table, but the occurredtime can not be converted to a date / time. Please tell me how to do it.
No reply button
I have an incident that was generated via email that, in the Requester Conversations area, when I expand a message from the requester, the only button I see is Forward Request. Usually I see a Reply button. Is this a known bug?
Content Variable Location
How to I modify the content variables for the email Message Templates? I had to change the port for SDP to access it via the web, now when emails get sent out with a link to any requests created, the link does not include the new link. The variable is RequestLink Thanks
Getting Started \ Best Practice Guides?
The organization i work for started using service desk plus a while back, long before i started. There was never anyone that owned the responsibility of administering it or setting it up correctly. For instance my service catalog is Accounting \ IT Operations \ Application - there is nothing under those, they were more used at categories. Really we need to start over, but i'm having a hard time finding any documents on best practices or even a getting started guide. Like for instance is it best
ServiceDesk Plus Android App - Swedish language
Hi, it seems that the development for ServiceDesk Plus Android App does not progress the same as ServiceDesk Plus iPhone App. Still we do not have any ticket push notification (would be so nice to have) but mainly we do not have swedish language support for ServiceDesk Plus Android App - any idea when this will be supported? BR, Per
Department not changeable
Hello! I have the same issues seen here: http://forums.manageengine.com/topic/how-to-change-a-department-assigned-to-a-ticket How can i get someone to fix this? Our version is: 9.2 Build 9238 If you need more info: Just let me know. I will try to provide anything you need! Thanks in advance for your time! Adrian
Timespent Report - Requests, Project and Changes
Hi I would like a report that shows the amount of time logged each day for each technician which includes work logs for Requests, Changes and Projects. It takes a lot of time and effort to create separate reports that cover work logs for each and then put them into another consolidated spreadsheet. Something like this would be useful Fred Bloggs Requests Projects Changes Total Monday 4.00 3.30 1.30 9.00 Tuesday 5.00 2.30 1.30 9.00 Wednesday Thursday Friday Saturday Sunday Regards Mike
time spent = 00:00:00
Hi I have a problem about time spent. I changed my server 3 months ago. after that the system didn't calculate time spent and its bring 00:00:00 for all problems how can I solve this problem?
Category for projects and for general tasks
Hi! I would like to assign our Projects and general tasks a category and subcategory. Now they are "blank", but they are often a work for a specific IT service. We summaries the time for every IT service and for all the different processes. So this is valueable information for us so we see what we are doing. is it possible to update the database with a SQL update Query? Even better if it is in the roadmap and will be implemented soon. For exampel how the hours looks for the biggest categories at
ServiceDesk Plus 9240 Released
Dear Users, SDP 9240 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9240 SDF-62529: You can now configure a setting on the Self Service Portal to automatically delete system-generated notifications, such as acknowledgment or assignment mails, that are older than a certain time period. Issues Fixed in 9240 Request SD-60716: Unable to reopen a request when the site to which it has been associated has
Approvals auto sent to particular approvers based on criteria....
Can ManageEngine(ME) be set up so that when certain fields are selected on a service request trigger an approval sent to folks based on what applications/access was requested? And that those particular approvals wont be sent until the first stage approver has approved(their manager)? Example: A user opens a service request requesting access to 3 applications and two distribution lists. He puts his manager as the initial approver. Their manager approves the request and then one or more approvers
Clear All Attachments
Dears , How i can Clear All Attachments Stored on fileAttachments Folder? Thank You
Close a ticket from the Worklog Screen
Hello there. I am sure that at one time when you were entering a worklog on the ticket you could choose "Save and Close" and it would save the worklog and close the ticket. Currently all I see are Save Save and Add New Cancel Nearly every ticket we close has creating a worklog as the final action on it before closing the ticket. It would be very convenient to be able to close the ticket after adding a worklog. Could this feature be restored / added in a future version? Thank you. Jason Hunter
upgrade 9.2.38 - form to SMS the technican
SD-65188:Validation issue in the 'To address' field, if the SMS gateway is configured under Request details --> SMS the Technician. Dear Team, The above fix only partially improved the functionality. Majority of us, especially operating at a global scale, is storing phone numbers in AD in such formatting +country_code phone_number. Can you please apply additional formatting on To: field which will remove blank spaces and "+" sign? Otherwise, our people needs to remove spaces and plus sign manually...it
IT assets report based on Group
Hallo! I need a report that list all the IT assets that have been statically allocated to Groups. is there anyone that can help me? I wish to have Asset name, ip address, model, OS, service tag, site, location, user, Group grouped by Group Thanks Luciano
Remote Control via Agent - Is it possible to view the users 2 screens instead of 1 ?????
Hi, We use the default remote control Agent which works very well except it doesn't provide us with the option to view another screen if the client uses 2 screens. I thought this was corrected in the latest patch however we still have the same issue. Are we able to do anything about this please? Thanks, J.
Page dont load fully
My browser chrome Uninstall and install again but other computer It Is True Deleted All Cookie
Localisation
Is it possible for some people in our company to view a localized version (Swedish) of ServiceDesk plus while others use the English version?
Auto send email Reminder for open tickets to end users.
Hi Support, We are trying to figure out how to auto send a reminder to the end users regarding when a ticket is opened and they have not replied to our resolution or answer within x amount of days. We don't want to close the ticket at this point but preferably be able to send the end user an email to remind them that their ticket is still open and we are awaiting some feedback, is this possible? I have seen the business rules on auto closing a ticket after x amount of days, this is good but the maximum
Urgent - Issues with changing sender name
Hi Below is a screen shot of my issue As you can see the senders name is showing Application Heldpesk Instead of Application HelpDesk Which tab do I go into to change these details?
Approval states traductions
Hello. I can't traduce the approval states to spanish language. I have looked for it in "Traductions", but not appear (not in Spanish nor in English). Well, there are some of this words, but noone of them changes the traduction in requests or in the reports. After do the traduction I have restarted the server. Pending Approval Approved Denied To Be Sent
Mail settings
How do I link my helpdesk email settings to ManageEngine ServiceDesk Plus so that email is logged on to ManageEngine ServiceDesk Plus automatically.
Implement project clone
Hi, we perform the monthly update of our internal systems and understand that they should be treated as a project, in service desk plus we have the option of creating a task model, but it would be of great use if we could clone the entire projects and edit only what is needed. Att, Fernando Basanella
what are SQL features need to install with SDP
what are SQL features need to install with SDP? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Unable to scan workstations using agent anymore
Hi I can no longer scan any Windows 8.1 machines using the agent. I can still scan Windows 10 (with agent) and servers (without agent) The server log file reports Problem while analysing exception caused during workstation scan.|org.xml.sax.SAXParseException; Premature end of file. at org.apache.xerces.parsers.DOMParser.parse(Unknown Source) at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source) I have tried updating ManageEngine Service Desk and
what does Annual Maintenance and Support means
is there any online/offline document that gives you detailed entitlement/SLA of what the $30 per technician AMS is for? I was only given this via email but i need a more detailed version if there is one - Unlimited E-Mail Support all round the year on a 24x5 basis - Telephone support for critical issues. Can be initiated by customer through a Email request or by a call to Australia Toll Free: 1-800-631-268 - Free availability of minor product updates and patches
Migrate data from Sysaid (Linux)
Good morning, I've searched through the forums and found one topic relating to my question. Unfortunately there wasn't a lot of information. So, is there a document / manual / instructions to assist with exporting as much as possible from our Linux Sysaid system into a Linux SDP ? Thanks in advance N
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