Integrate With AD Manage Engine for Automatic Account Creation
Hi all, I know currently with AD Manage Engine with automation can set Manage Engine to monitor a folder for a CSV file, and create a new account based upon that CSV file. Is it possible to have Service Desk export certain data from a ticket, store it in a .CSV file in a location where manage engine can monitor, and then automatically generate an AD account based upon that. Ideally, the workflow would work as follows: 1. New Hire Ticket comes in. 2. Ticket is approved by appropriate technician /
error using to_timestamp(max(wo.CREATEDTIME)/ 1000) AS "Created Time",
Hi, I'm creating a custom report using Query Editor, when I run to_timestamp(max(wo.CREATEDTIME)/ 1000) AS "Created Time", I have 2hour difference from result executing via PostgreSQL management. Any Tips?
API for Problems
Hi, We use the APIs for Requests, Incidents, Changes and Asset CIs, but the one missing one that we really require is the one for Problems. I noticed a statement on your documentation site that implementing this feature is in the roadmap. Would you be able to tell me when this is expected to go live, please? Regards, Prashanth
API for Reports
Hi, Is there a plan to allow API calls to the Reports module? Regards, Prashanth
How to View User Map
Hi everbody, We are using home folder and i am config user account home folder \\files\folder\username in active directory user and computers, How can i view this map folder using in SDP Thanks
How to change Operation Hour more flexible?
Our Organization need Operation Hours follow: From Monday to Friday, Start Time: 8:00 to End Time 17:00 Saturday: Start Time 8:00 to End Time: 12:00 Sunday: Off. How can I change? Thank vutico@gmail.com
Improper categorizing of scanned assets
When performing a SNMP scan of the assets located within our network, SDP pulls the correct information of the devices but places the assets in the wrong CI Type categories. For example, a Dell Force10 S55 switch is listed as a router under the CI Type. There doesn't seem to be a way to change this anywhere under Asset Manager. Any ideas?
Report to extract all communications on a ticket in date order
Is there any report that would provide all the communications on a ticket including notes and emails in date chronological order ie requester communications and Discussion notes (see attached images for examples of correspondence) Your Version : 9.2 Build 9223
how to create a form with reminder features for all the loaned IT asset
I need some advise on how to create a form with reminder features for all the loaned IT asset. Thank you. Ethan
Remove domain/workgroup name from workstation name
Hello, We've noticed our offsite workstations, laptops etc., are creating new assets when they are scanned. For example: laptop1.our.domain is added to the system upon scanning when connected to our network laptop1.off.site is added to the system upon scanning when connected to an offsite network laptop1.our.domain and laptop1.off.site are the same asset with two asset profiles This is with the Windows agent, by the way. Is there a way to prevent this from happening? Thank you
Variables add http:// twice to our notification emails
We are experiencing a problem after upgrading to 9201 with our notifications. When the notification is sent it will add an extra http:// to the link and of course take you to a 404 not found. I have looked at several solutions which recommend removing the URL in the link and leaving it as just a variable but this still produces the same issue just with a complete link instead of hyper linked text. Has anyone come across this and know how to possibly fix it? Or is it something where I need support
Odd looking requester in Service Desk
I was scrolling through the Requesters list in Services Desk and came across an odd looking account. Its something that my team wouldn't have created, nor did any of us create it. The account name is cam-n0iorp9, I searched AD to see if it was imported from AD and it wasn't listed there. Is this an account that is generated by Service Desk, if so what is it in regards to?
License Status
Dear I want to know how can I see the license status of Services Deskplus
Change Module
Do you have any plans to allow requesters to submit a new change request.
CI tree
Hi I have a case, My organization has different sites all over Europe, so we would like to manage our asset based on sites. What we have now, when we scan the network, all workstation will be added to Workstation CI. Would it be possible to automatically add the workstation from a certain country in the Workstation child tree? Workstation > Germany England Spain etc.... For example, all German Computers with DE name should be added automatically in Workstation > Germany instead of Workstation
Wont Save any Settings in Admin area
Hi there hope you can help I have managed to get ServiceDesk Plus to load on my windows server and I have logged in and I am trying to go through the settings to set things up and I am trying to setup the email side incoming and outgoing but doesn't matter what I do as soon as I click on Save it just wipes everything I have typed in and leaves it all Blank I even went in to normal settings to change the Currency from USD to GBP and clicked save and then it comes up with this error "sdp.settings.filePathExists.error.msg"
Automation Using A Specific Template
Hi, Is there a way to leverage the business rules in automation to assign a template to a particular request received via a parsed email? IE. User sends a request to our integrated mailbox and with the Subject New User. The business rules can assign this properly, but it will always use the default template when creating the request. I have a specific new user template with dependent tasks that I would prefer the request auto generate with? Is this possible?
How setup authentication user by ADFS?
Product : ManageEngine ServiceDesk Plus 9.2 Build 9231 I'm follow as URL : https://www.manageengine.com/products/service-desk/ad-sso-integration.html and some step unclear. How enable Page Admin->SAML Setting Page on my Server?
hiden tab solutions an tried solutions in request
Hi, Is it possible to hide the new tabs (red marked in screenshot) after the build 9235? Reason why is, because the solutions tabs does not give the required solutions. Thanks in advance Mark
Vendor assosiation
I am trying to delete some Vendors that are redundant and am getting "FAILURE :Vendor is being used by a module. Hence cannot delete it". How can I see what's associated with this Vendor so I can change the record(s)?
Tickets that have been resolved or closed where there is not technician assigned
I have a report that identifies al tickets that have been resolved or closed where there is not technician assigned Where the Request status is “Closed”,”Completed”,”Resolved” technician is “none” I can see in the Request History that the ticket has been closed Request History Created by System on Jan 2, 2017 01:03 PM Operation : CREATE , Performed by : System Updated by System on Jan 2, 2017 01:36 PM First Response SLA violated Closed by Melanie Stevens on Jan 3, 2017 07:37 AM Operation : CLOSE
Best upgrade path from version 9.0 Build 9035
We are looking to upgrade from version 9.0 Build 9035 to the latest release. What does our upgrade path look like? So far I was able to find this path .. upgrade to 9049, then 9100, then 9121, then 9200, and finally 9240. Do we have to install all the intermediate step, 9049, 9100, 9121, 9200 and finally 9240? Or is there a quicker way to get to the latest (9240)? Thanks, John Ames
SCCM integration for Asset Management
I have found a few old posts in this forum which asked about SCCM integration with SDP for Asset Management (ie using the SCCM agent to gather asset data, rather than deploying the SDP AssetExplorer Agent). The response from Zoho/ManageEngine was that SCCM integration was not yet supported but that it was in the roadmap for future versions. As these posts are over a year old, I was wondering when we can expect this feature to appear. Thanks, Roy
Mail Fetching/ Merging does not work properly in some cases
Hi, we are running 9.2 Build 9235. From time to time we can see that fetching mail and merge it to existing one does not work, although correct key-phrase is available in the subject line. Could you give us some advise on this problem? Kind Regards, Arndt
Add commentary to Zoho Report Dashbord
Hi Team - We now utilize Zoho Reports to provide monthly readouts to our clients. However, what we normally do is generate the reports and then print screen them and place them into a power-point deck and add additional commentary. Is there a way to add commentary (free text) to the Dashboard or an individual graph? This way, we could use the Dashboard to present as its very interactive. We jsut need to be able to add our commentary. Thanks!
Error when sending replys
The below message just started coming up this morning when trying to reply to tickets. I checked the email account and everything seems fine, I re-entered my password and get the success message, nothing over the weekend has changed. I am using Office 365 and it's been working like a champ till now. Anyone have an idea why all of a sudden without warning it would stop working?
Approval Option while creation of request by end user
Dear Support Team, Thanks a lot for previous support. Actually my manager is now looking something like If end user opening the request could it possible that user can have a approval tab or option on screen so that ticket directly goes to approval not to technician or admin? Once the request approved only than it goes to technician. As currently after the ticket is created sent for approval option is available to technician/Admin. I hope i am able to describe the issue. Looking forward to hear from
Add Job Title to Requesters Details in a Request Ticket
hello, Do you have the ability to add Job Title to the Requester Details fields?
jssecacerts for Exchange and other ME Products
We currently have a jssecacerts setup for Exchange for mail fetching and responses. We are also trying to integrate ADManager, and the steps to add that certificate are the same as the Exchange setup it seems. Will this interfere with the Exchange configuration that is currently configured in anyway if we proceed with these steps to generate a certificate for ADManager/SDP Integration? Download the .zip file from the link given below and extract it to "ManageEngine\ServiceDesk": For Linux: https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/o_1af3b3o2010mg10kbj961mdt18sq1/lincertgeneration.zip
User/Technician record - bulk updates
Hi Is there anyway to do a bulk update of technician records via CSV import?
Deleting Requests
I'm about done configuring and testing ServiceDesk Plus. Now before I go live I want to clear the test tickets out and reset so the production incidents will begin at 1. I can delete the tickets, but the ticket number remains where left off. How do I reset the counter to 1?
Product selection error (Purchase)
We are experiencing an issue when selecting items from the Purchase dropdown menu. It's happening on both our TEST (v9235) and PROD (v9217) instances with two separate databases. When a new PO is created and the vendor and product type are selected, the user is unable to select/view items from the product list. Two different scenarios occur: - the Product list will not be filtered by Product Type and the user is able to view all items from the vendor. This is not ideal since some vendors have hundreds
Unable to Delete Attachments
Hello Friends! Okay, so I'm in the process of deleting file attachments that have been sent from users and I've noticed that I can delete everything except those attachments that end with .doc. Is this intended behavior or is it possibly a permissions issue? Let me know what you think might be happening! Thank you, Ryan
Set same SLA on Service Requests and Incidents
Our organization specifies the same SLA for incidents and service requests. I've just realized that ServiceDesk Plus does not enforce this and expects each service to have a different SLA specified in workflow. This does not work in our organization. I have tried using both Business Rules and Field and Form Rules to set the appropriate "Response DueBy" field for each priority but it does not seem to be exposed in either case. I'm hoping that the field just isn't listed in the field list of Field
Dashboard not showing SLA violations
I just noticed that we have 2 tickets in queue that have violated their response time SLA but the SLA widgets on the dashboard do not show any SLA violations. Do these widgets only show Resolution SLA violations? If so this is an EXTREME problem for our organization. Our formal SLA's do not define resolution times, only response times, since some things make take months before they are truly resolved. I have put resolution times into ServiceDesk Plus, but only because the software does not provide
SDP Agent Service Stopped
Hello, We have noticed that a large number of our SDP agents have stopped reporting, after investigating we found that the ManageEngine AssetExplorer Agent service is stopped - Is there any known reason why agents would turn off unprompted? It appears to be effecting more and more workstations/servers as time goes on. Thank you, James
Attach a document to Incident Template
Hi, Is it possible to attach a document to a request template ? Thanks and regards, Gerardo Cortés
ServiceDesk Plus Free Edition... Users that becomes Technicians not working...
Hi.. I install the free edition and import and integrate authentication with AD, so some requester was become Technicians and after that I check that technicians and they are always with the requester interface not as Technician.. Even if I add the technician account to the SDAdmin no effect when the technician login again.. Thanks!
Popular Solutions
Good day! How can we increase the number of displayed popular solutions on the Selfservice portal home page? Now displays only 5.
Reindex.bat not working in SDP 9.2 build 9234
I am running SDP 9.2 build 9234 with an MSSQL database and whenever I run the c:/manageengine/servicedesk/bin>reindexdata.bat AllModule I loose all search results in SDP. Whenever I search for a term that used to work prior to the reindex no results come up, I have to restore the app sever snapshot for the results to work again. Has anyone else experience this issue?
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