How do I create a widget on the dashboard from custom reports?
Hey guys, not 100% sure this is where this goes, but here it is. For the past three days I have been trying to figure out how to create a widget using custom reports. After scrolling through several help sites and asking coworkers, I have been unable to find a way to do this in ServiceDesk+. Everything I have found is for OpManager anyone able to help me?
[Rendering Exception] in select list
After upgrading to build 9400 I found [Rendering Exception] in the select list as per attached snapshot regards Ahmed
SQL Query
I need help writing a report query that will produce the following fields. Request ID, CreatedTime, CompletedTime, Requester Name, Technician Name, Technician (Support) Group, Request Status, Title We are on ServiceDesk Plus 9.3 Build 9324, using Postgres SQL. Thanks for your help.
Integration with xyicon/spacerunner
Hello, I'd like to manage it system with floorplan view, in a single console, for assets, tickets and network... I Found Xyicon/spacerunner product that is based on floorplan view could you analyse if it's possible to sync data beetween manage engine product and xyicon please, or use a similary view Regards Cyril COHU
User selected date range for query reports
Six years ago someone else ask this question and the answer was "not included in product" - I'm hoping that the answer is different now :) I would like to be able to enter a user supplied/selected date range for a custom query report. EG 01-Jan- 2018 to 30-Jun-2018 rather than having to use just the "available date templates". Is this now possible? Thanks for the help
Auto assigning of tickets
I am new to service desk manage engine, I want technician can pick up un-assign ticket from assign group
Asset details copied to the Description?
I am using the request catalog and created a Mobile request form where the requester fills in asset detail fields. Is it possible that once the form is submitted, the contents of the asset details fields submitted by the requester be copied into the Description? how do i do this if so?
Write request data to CSV file
Dear Sir, I need your help to complete our process in specific templet/request in service desk plus. I need script that automatically triggered to write the request details (input values) for specific templet (example: New Hire Employee) to csv file after the request/incident been submitted. I try with scheduled report tools but it send the file to email address.
Custom View using relevant days
Is it possible to create a custom view such as last 5 days. Currently, I have created a view with newer than a specific day. I have to change those frequently.
Tasks Auto Assign
It has been brought to my attention that tasks that are assigned to a group are not being assigned to a specific technician. Also I have also noticed while testing this bug that tasks being assigned to someone who is set Away are not being re-assigned to their backup technician.
Search for name by username when creating new request
Good Evening Is it possible when creating a new request that you can type in the users logon username for the domain instead of typing in the users first name and the popup shows who it finds with that name? Thank You
MultiSelect Fields in Advanced Filtering (Reports)
When creating reports, I noticed that Multiselect type fields are not included in the options on Advanced Filtering. Is this the normal function of Service Desk? There are some multiselect fields that we need to use to sort and filter in our reports.
Help Text
I use FAFR to populate my incident template, depending on what they pick the ticket gets assigned to the correct group. When a user selects a certain option, I populate the subject line with "Issue: "PLEASE PROVIDE A BRIEF DESCRIPTION HERE" and the subject is mandatory. I was wondering if there is a way to put some sort of help text in there that say "Issue: "PLEASE PROVIDE A BRIEF DESCRIPTION HERE" but requires (mandatory) the user to actually put something in that field. So when they start typing
integration SD+ with company single-sign-on
guys, do you have any manual how to integrate sd+ instance with the company-wide single-sign-on?
Multiple domain controllers
Hi, Is it possible to specify multiple IP-adresses for multiple domain controllers in the active directory authentication settings in SDP? I have added three different IP-adresses in the field for "DNS server IP" but I'm not sure if SDP actually switches to another DC in case that one of the DCs stops responding. SDP 9335 MSSQL Regards, Alexander Nordin Region Halland
Servicedesk Survey
Hi all, is there anyway to force the requester to take the survey? like closure rules? and if he did not, i need to make the servicedesk to consider it as 100% not 0% like it is calculated now. Thanks in advance
Not retrieving new mails and can't access server setting
Hello Community, On Wednesday 28th our ServiceDesk Plus build 9302 stopped working. The Windows Server 2012 had its CPU usage from 90% to 100%. Java(TM) SE Platform (32bits) was consuming all the CPU. I tried to reboot the server several times but as soon servicedesk was starting its services, the CPU was overloaded. I updated ServiceDesk Plus following the update path. We're now on 9402. After the update, on Thursday 1st, CPU usage went back to normal and ServiceDesk worked well until the end of
CSV import with line feeds
We are trying to import a csv file with cells containing line feeds. We have enclosed each cell with quotation, but it seems that ServiceDesk Plus interprets the line feeds as a new item to be imported. Do we have to remove all line feeds before import, or is there a way to import line feeds? Example csv file: "Name","Description","Barcode" "Test1","This is a multi line test to be done","934867284" "Test2","This is another multi line test to be done","834867284"
Feature Request: List module in Translation search
Add the ability to see where a search result is found when implementing a translation. For example, we would like to edit a Project Task field 'additional cost ($)' to another name, but when you search two results are shown. How do we know which result is located in the Task field? By adding the module name (i.e: Project, Request, Problem) it will help admins narrow down to the correct entry. Sometimes we don't want to do a blanket 'find & replace' for all entries: SD 9217 Enterprise MS SQL -------------------------
Assets security
Hi, If there are two support groups, One for handing IT purchases and the other for the Operations dept purchases. Now, we need to prevent the operations support technicians from seeing the IT assets. They should be able to see only those products that we allow them to see. Please advice. Regards Murali License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 7923378@ @Database Name = PostgreSQL@ @Database Version = 9.2.4@ @Current Build = 9402@ @32 /
Getting error "Problem while discovering the workstation"
While scanning Workstation getting error "Problem while discovering the workstation"
Issues migrating from Windows to Linux
I'm having trouble migrating a standard SDP installation from Windows to Linux. I followed the procedure described in the page http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4 but when trying to restore the database the script is locked indefinitely and does not finish the restore. the restore log is attached, I noticed that there was some kind of error in the process. Windows Server 2008 R2 amd64 Ubuntu 16.04.4 LTS amd64 SDP build 9403 Postgresql
Tasks
Looking to see if we can create a task and task due date based on a date/time field. Example: creating a service request for a user that is departing for HR to use. There is a field called Departure date, which would need to be a date/time field vs a freeform that it is now. HR would put in for example date as 06/01/2018. Wanted to see if we can trigger a task for the technician that picks up the ticket (or all techs) as a reminder to disable that user on that date.
Default Search has changed after update
After updating to version 9.3.16 the search field has been changed to function of Request ID instead of Default Search. See screenshot - Previously, there was a seperate search field for Request ID. We would like to know how to get the field back for having the Request ID and the Default Search in seperate fields, and the 'type here to search' box set by default to 'Default Search'. As you can see on the NEW VIEW part of the screenshot, it is defaulting to Request ID. If not possible to bring back
Announcements at Logon Screen.
is there a way to move the requester's announcement to the logon screen replacing the image?
Not Receiving Email Notifications
We noticed this error on our System Log "Exception while trying to send notification for the request." Receiving emails seems to be ok but some users cannot receive mail notifications from service desk. We don't know what causes this issue.
Bold text in Solutions
Hi, Text formatted as bold does not show correctly after saving and viewing an article in the Solutions module. Please see attached screenshots. SDP 9335 MSSQL. Tested in IE11 and Chrome. Regards, Alexander Nordin Region Halland
Cannot create new schedule for report or edit existing schedule
Since upgrading to 9401 we can no longer schedule a new report or edit an existing schedule - it simply hangs when you click "save". This happens on both our live and staging systems. Is anyone else experiencing this issue?
Private General Tasks
Our Chief Information Officer would like to mark some of his General Tasks as private so that they cannot be viewed or reported on by anyone but administrators of ServiceDesk Plus. He would like to use private tasks for sensitive personnel related work.
Missing filters after upgrade
Hi, I upgraded ServiceDeskPlus to the latest version over the weekend but some of our technicians are now saying their custom filters are missing (filters for viewing queues). Has anybody else had this issue and is it something that can be looked at?
Generating Report on Task IDS and Work Logs
Hi, I need to generate a weekly and monthly report on the tasks and work logs added with the following details: Our database is Postgre For Weekly and Monthly Ticket Report - focusing on the Service Request/Incident IDs created in a given week or month Request ID Created Time Technician Group (I want to define only the specific groups that I need to include in the report) Request Status Work Log Added by (Technician name) Time spent on each work log Total Time Spent (Total time of all the work logs
Field & Form Rules
Hi all, is it possible to prefill EMAILCC field (Email to notify) with variable $Department_Approvals$? I would like to inform department approver or head whenever someone from department submit a ticket, and I would like to fill it automatically. Thanks in advance.
LONGTODATE not formatting
I'm not sure what I'm doing incorrectly but LONGTODATE isn't formatting as a human readable format. My query is below (we're running PostgreSQL): SELECT icm.ChangeID as "ChangeId" ,icm.workorderid as "IncidentId", wo.title as "IncidentTitle", cd.title as "ChangeTitle", org.name as "SiteName", coalesce(tech.firstname, '') || ' ' || coalesce(tech.lastname, '') as "Technician", coalesce(req.firstname, '') || ' ' || coalesce(req.lastname, '') as "Requestor", pd.priorityname as "Priority", LONGTODATE(WO.createdtime)
Report to find newly added asset for a given day
It is required to identify what are the assets newly scanned and added to asset inventory for the previous day or given day. Date, hostname, IP address, Asset type, Operating system, location.
time to dispatched - reports
Hello Is there any report attributes for how long a ticket have been unassigned? (Or time to dispatched) Thank you for your time and expertise. BR Tavring
Query Report
Hello, customer would like to have a report with the time of any actions/updates that happened on every requests, like the ones you get if you click on the History tab of a request (see image). Anyone that knows in which tables are these info stored and can give me some hints on how to build the query to extract them into a table? Thank you in advance Marco
Data Definition
Is there a data definition available for the tables within SD Plus MSSQL?
JobExecutionFailure Error
Hi, We have been getting an error JobExecutionFailure. It has been consistent within a day. See attached screenshots. Thank you.
Executive Level Notification
In SD+, how could we create a request template or notification rule that will notify specific email accounts when we have a major outage. I have been looking through the system and I don't see an obvious way to do this. The resources I'm trying to notify aren't all technicians in the system. I'm trying to avoid having my help desk need to "remember" the correct contacts to notify based on different urgency levels. Thanks in advance for any advice you can give!
ADDING A TEMPLATE CATEGORY in ServiceDesk Plus
Good day Sir/Madam How can I Add a template under the Software Template Categories for example I need to add "Upgrading of Evolution ERP System to latest update". The request i need to do it in ServiceDesk Plus Regards CHUMA
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