update ServiceDesk Plus from 9334 to 9400

update ServiceDesk Plus from 9334 to 9400

hi,

i'm trying to update ServiceDesk Plus from 9334 to 9400; but the update is failing.

i followed the step-by-step posted here: https://www.manageengine.com/products/service-desk/service-packs.html , without success.

can you help?