Error inicio C:\ManageEngine\ServiceDesk\bin\startclient.bat
Buenos dias soy nuevo en esta aplicacion que parece muy buena, la instale con un setup antiguo que me pasaron para probar la aplicacion, logre configurar una parte y en el proceso me mostro que estaba desactualizada, descarge 3 actualizaciones para ir a ultima version y luego de la 2da actualizacion ya no quiso funcionar no carga nada. desinstale la aplicacion descargue el ultimo setup de ManageEngine_ServiceDesk_Plus lo instalo con la opcion por defecto (Enterprise Edition) pero intento arrancar
Error inicio C:\ManageEngine\ServiceDesk\bin\startclient.bat
Buenos dias soy nuevo en esta aplicacion que parece muy buena, la instale con un setup antiguo que me pasaron para probar la aplicacion, logre configurar una parte y en el proceso me mostro que estaba desactualizada, descarge 3 actualizaciones para ir a ultima version y luego de la 2da actualizacion ya no quiso funcionar no carga nada. desinstale la aplicacion descargue el ultimo setup de ManageEngine_ServiceDesk_Plus lo instalo con la opcion por defecto (Enterprise Edition) pero intento arrancar
Category changing itself after adding a new Category
I recently added a new Category called "Security", and now a number of existing tickets, even closed tickets, have changed themselves to the "Security" category. It even leaves their existing sub-categories in place, even though the sub-categories do not exist under the "Security" Category. Please help, this is throwing off all of our reporting and statistics, and messing with our incident templates! Running 9400
Business Impact Field
What is the purpose of Business Impact Field while creating an User in ServiceDesk Plus
Passthru authentication questions
The instructions show how to target a single domain controller. Can we get ServiceDesk Plus to use an alternate DC for passthrough authentication if a DC is rebooted or temporarily down? The local intranet zone is an Internet Explorer setting. Does this mean passthrough authentication is only supported in IE? Are there workarounds for Chrome?
External action implementation class issue
Hi, In my own implementation class, which extend from the "DefaultActionInterface", I have the "ExecutorData" object is a parameter. This object have 4 methods: getAdditionalProps(), getDataJSON(), getDiffJSON() and getHtmlDataJson(). When I invoking the method getAdditionalProps(), I get this result {ENTITY_JSON={}, MENUNAME=MenuActionName, executorClass=com.servicedeskplus.integration.MyIntegration, MENUID=301, EXECUTORTYPE=class, HTML_LOAD=my.html, HANDSHAKE_KEY=XXXX, USERID=4} When I invoking
Send email to email address when request is created
Hi, as part of the employee setup process we have a service under a service category for the creation of a new user. We would like this to be sent to a number of email addresses through business rules but it looks like it can only be sent to technicians. How can this be done?
Request Notes vs. Worklogs
I'm new to ServiceDesk Plus, but I find that I'm not sure if people are using Notes or Worklogs to document their work in the ticket. Coming from ServiceNow we use to just use Work Notes and it was clear as to what we should use. What is the Best Practice from ServiceDesk Plus?
how to show worklog fields on request template for other technisians?
Hi, On request fulfillment scenario in each task technician should fill some fields which are needed for next tasks.how can i have fields to be filled and available for all technicians ? regards,
Issues since updating to version 9402
Hello, since updating to ServiceDesk Plus 9402 the system crashes down after a few days. When I restart the server the menu/navigation is not there and one of my colleagues can't logon anymore. I've attached a screenshot from the missing navigation. Tomcat error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle,
How to change unticket group in the database
Good morning, I simply want to change the group of a ticket in the database and after searching through the sql server tables I can not find it. Can you tell me where and how to do it? The additional fields created I notice that they are in workorder_field The tickets with their data in workorder Where can I change the group? Thanks for your time.
One technician not receiving help desk emails?
Hello, one of the technicians does not receive help desk emails. Any idea why not? All of the others do. Thanks for your help. Jerry
Script Master - 4: How to assign CAB members to a change request automatically.
Hello everyone! I'm sure most of you are busy planning your Christmas season already . While you wait for your Santas to shower you with the gifts you desire, I'm happy to share an interesting script this festive season with all the Change Managers . When an RFC is raised, it is the Change Manager who seeks recommendations from CAB members and manually adds them to the RFC. The script discussed today helps Change Managers to automatically assign CAB members to a change request through
update 9.4.3
Not Found The requested URL /products/service-desk/91677414/MManageEngine_ServiceDesk_Plus_9_4_0_SP-0_3_0.ppm was not found on this server.
Very limited criteria for User Group creation
Hi all. Im triying to create a user group, to delimitate the use of certain templates. When i am creating, i see that the options for the criteria, are VERY limited. Only 5 predeterminated fields can be used to create this group. This can be expanded to more options? How? Thanks in advanced. Best regards. Facundo
Additional field in Task template
Is this option allready on the roadmap?
ServiceDesk Plus 9403 Released
Dear Users, SDP 9403 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9403 : SDF-69258 : Support for 'Georgian' language. Issues Fixed in 9403 : SD-69139 : Vulnerability fixed. SD-70508 : AD authentication doesn’t work in the mobile client context. SD-70395 : In recently upgraded setups, start server/ shutdown server shortcuts does not work properly. SD-70341 : Due to the API calls restriction to Zoho
Upgrade from 9335 to 9400 - restore MYSQL to PGSQL issue
Hi, I hope you can help me. I´ve opened already a ticket via support@servicedeskplus.com but I don´t get any feedback since one week. This is my issue which I send to the support team: -------------------email message begin----------------- Hello Support-Team, our productive ServiceDesk Plus is on version 9.1 Build 9121. I´ve cloned the virtual machine to do some test to upgrade to the latest version 9401. I´ve updated successfully our ServiceDesk Plus to version 9335 with an MYSQL DB on the cloned
Resolution on "Request Closure Comments"
Is it possible to copy the information in the resolution in the "Request Closure Comments" automatically?. Using a script or something else? Thanks in advance for your cooperation Kind regards Carlos Armas
Change status after use Jira Menu
Hi, I would like to know it is possible to change automatically the status of the ticket when we use the custom menu to create a Jira ticket from ManageEngine. Best regards, Jacir
Custom Schedule Timing is Moving
Hi, It seems like the custom schedule jobs are continuously moving. Sample attached is for an automated closing script. Originally set to run at 10PM each day. It is now running at 11PM. These are time sensitive jobs and should be followed correctly. Please advise.
Servicedesk portal is not working on Mac pc
Hello we have SDP 9334 and mac pc (HighSierra OS) when i try to open SDP after NTLM login i see only blank page on this adress http://servicedesk/HomePage.do?SkipNV2Filter=true.
Set 'Last update time' for technician created requests
Hi, We do a lot of drop-in support and so it is very common for technicians to manually create requests on behalf of the user. At the moment these requests get created with a "Last Update Time" of "-". This means that they invariably go to the bottom of the request list (as we like to have them sorted by update time). It would be really useful if when these requests were manually created the 'last update time' was set (as the same as the creation time) Thanks for considering!
Preventing Request Receiving by email from Particular Site
Please advice, is there anyway to prevent requester to send request via email from the particular site. We want that particular sites has use template from the service catalog
Is there an anonymous self-service portal in ServiceDesk for creating and tracking requests?
Hello. Does ServiceDesk have an anonymous self-service portal for creating and tracking requests? Sincerely. Igor Stepanenko.
Windows Domain Scan produces error: User does not have sufficient privilege.
I am performing this task from the SDP administrator account and I am using domain admin credentials to perform the scan. I can't figure out why it will not initiate.
Cannot assign project tasks to Groups
Dears, I'm not able to assign a task to a group, but only individual in the group module. Some project tasks require services from teams in general, not necessarily individuals. Could you please clarify if it's possible to assign a project task to a team, so that whoever is available works on it? We are using version: 9.3 Build 9326
Query Report Not displaying all ServiceDesk Info
I'm running the below report and getting results but only showing one of the 2 groups we have and only showing 1 of 4 priorities, I can't work out why it's not displaying everything. ServiceDesk 9.4 9400 MS SQL SELECT qd.QUEUENAME 'Group',pd.PRIORITYNAME "Priority" , convert(varchar(10),(avg(woh.operationtime-wo.createdtime))/1000/3600)+':'+convert(varchar(10),((avg(woh.operationtime-wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),(((avg(woh.operationtime-wo.createdtime)))/1000%60)) as Average_Resolution_Time
need to edit log on to list
Hi, i need to remove the log on to list for the login, can any one please help me.
Automatically create incident
We have scheduled meetings with our customers weekly so would like the ability to automatically create incidents on a schedule. Anyone doing anything like this?
Send email with ticket info through custom triggeradf
Hey guys, i am looking to send a custom email to a distribution group when a ticket priority changes to escalated general. What is the best way to do this? I do need the description to be part of the body of the email which is why i don't seem to be able to accomplish this through a business rule.
Servicedesk Integration with SMS server
hello Team, I will like to integrate my servidesk plus with an SMS server, is that possible. I want to be able to send out SMS like the Email alert servicedesk plus currently support.
Variable for Technician's Phone number
Hi, Is there a content variable that I can use in Notification templates that will give the Technician's phone number?
Update from 9014 to 9402 - is safe?
Hello, I need to know if it is possible to do this. Or if I have to respect intermediate steps. regards. AK
Update 9014 to 9402
Hi Please Help me, for update 9014 to 9402. Can you recommend the steps to follow? regards. AK
'on hold' schedule status change option in reply
Hi, I love the 'schedule status change' option that you get if you edit a request's properties - this lets me set a request to automatically re-open at a certain point. However, the most common time I want to change a request's status from 'open' to 'on-hold' is when I'm replying to something the requester has said (either the original request, or a conversation item). It would be really useful if when you change the "Update request status from "Open" to "On-Hold" after reply sent" dropdown in the
Task to the certain technician
Hello! Can I create a new request via e-mail to the certain technician? Thanks.
Tech Availability Chart: Managing Team Members
Curious to hear how others are using the chart to view team member availability for projects/tasks/tickets etc... We have 100 techs across the organization split into 20+ support groups. We are having our PMs/TLs/Managers use the chart to plan out work but with how the groups are separated (ex: application support teams, system support teams, functional teams, etc) it's becoming harder to get 'one' view of everyone. To try and eliminate unneeded techs/vendors, we created a generic support group
API and update requester fields
Hello! I need change site for requester by API (powershell/python) How i can do it?
Technician is not showing in the technician list in Service desk plus
one of the Technician is not showing in the technician list in Service desk plus, but technician login is working, please guide me how to show that technician service desk plus 9.4
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