Import contracts from CSV?
I have a list of domains names and expiration dates - I would love to be able to import these (as well as other lists of contracts) into SD+.
Connectivity Problem
Hi. I am Naveen and i am using the Service Desk plus last some days. i found a error that i am unable to add some PC into the Inventory List... When i Run Scan Workstation option By giving the name of the PC in Domain mode and also Proper Domain name is given but after scan its show the result "FAILURE : No response received from workstation while connecting". But my particular Work Station is properly running and i can ping that machine and also able to take the machine remotely...... Kindly Suggest..
Domain scan
hello, Im evaluating the product. Im in a domain @ work. When I try to do the domain scan I get the following error. List of Workstation Failed View Error logs 1 ASDBALI9 No response received from workstation. Probably the workstation might be switched off or does not exist. 2 ADAM No response received from workstation. Probably the workstation might be switched off or does not exist. 3 ARIANNEK No response received from workstation. Probably the workstation might be switched off or does not exist.
Feature Request: Technician grouping
We need the ability to have different groups set up for technicians so that a request can be assigned to a general group of people. These techs would then be notified by email that their group had been assigned a request. Someone from the group would pickup the ticket and run with it. As it stands we are having to pick someone on a team to assign a ticket to, which isn't always practical if they are on vacation or sick etc. Would this be possible? Thanks, Caerie
Jump to OpManager
Not sure if this falls under an OpManager or SP+ problem but then I use the Jump To menu at the top of the screen in SP+ I always get a session timed out window for OpManager. I never get this the other way as I've entered SP+ login criteria in OpManager which gets me admin access to SP+. Any idea why I keep getting the session timed out messages coming from SP+ to OpManager?
Import price list
Is there a way to import a price list from a vendor before you make a new PO?
Sp12 Fails on Build 4109
Just attempted the Service Pack 12 install. It failed and rendered Service Desk inoperable. The last scrolling line before the command window closed stated something about being SEVERE: in the SQL database I believe. Fortunately I performed a backup just prior to the upgrade or so I thought...... The restore of the database cannot be performed. Build 4112 states that the database from 4109 is incompatible. Any thoughts? Tony
Set up email account
How can I configure the email to use my exchange server account instead of the pop or the IMAP
Can't displya image in solution
Hello, if I put an image on a solution, this image don't display. So, my question his : can we put an image on a solution or not? If we can, how we can do this? If not, when we will be able to put in? Thanks a lot for your help.
HelpDesk WebBased
Hello How do you install the system online i have tryed what are the commands to do so
Timings
I have set up the "Operational hours" but the clock time still keeps going even outside the defined times For example our hours are 0800 -1900 Mon - Fri a call is create at 10:52 on 31/10/05 closed at 09:06 1/11/05 with the time of 22:41 but I thought this should have been 9:14 total hours?
re in ServiceDesk Admin
Hello i have just brough the system waiting for my lic as we are a big Hosting company and have alot of data centres I am setting up the incoming email and out going i have noticed that you can only have one incoming i want to setup more then that Also ticket IDs is there a way to make them bigger and the emails you get one a tech or some one from sales has replyed to make it say more in the reply also when you submit a ticket
AD Import Doesn't work
----- error ----- Dialog Exception occured while modifying AdventNet ManageEngine ServiceDesk Plus Authentication mode. Please report the problem to the system administrator, with the Error Code - 1131028479823 This is basically the error I get when I attempt to enable the AD logon feature. Any ideas?
e-mail technician not posting
When we e-mail the technician the e-mail content is not being copied into the Conversations section of the request like it does for e-mailing the requestor.
Is this for me?
We are running a Novell network with GroupWise and Windows XP computers without a Domain and Active Directory or an Exchange server. Will this product work for for me or will it be combersome and not work effectively without the Domain, Active Directory and Exchange Servers?
Attach file to PO
Is there a way to attach a file to a PO. When we create a Purchase Order, after submitting it we get a page that we can print to PDF. I would like to be able to attach that page to the PO along with packing slips and receipts after the item is received. Thanks!
Edit Requester info
When a requester list has been imported with a csv file, and you find that a requester name is wrong and needs to be changed or the phone number might need edited, where can you edit this. I dont want to have to import a entire new csv file just for one mis-spelled requester name. Also when a techniician logs in they do not get the option to add a requester. It only comes up if i give them admin rights. How can i give them access to add a requester without giving them admin rights? Kind regards
How can I customized the number of items view on a page?
I would like to know how i can change the number of items i can see on a page. For example in my workstation inventory by default i see 25 computers per page. I would like to change that and but 100 per page... How I can do that? Thanks Fabrice
Questions about the New Version ServiceDesk
I would like to know if the following are available in the current version or will/will not be on the new version coming out. 1. Remove the ServiceDesk Plus logo to put in Company Logos. 2. Able to change the subject line in the request emails not to say "in the AdventNet ManageEngine ServiceDesk Plus" 3. When will the new version be out? thanks Matt
New Request Button
Hi, I've been testing SD+ from a Techs point of view and find it to be excellent, and with the information from this forum, the upcoming release sounds like it will only get better. Yesterday, i started testing SD+ from the users (requesters) point of view. The first thing that I noticed is that there is no obvious way to start entering a request. the "Home" screen shows status of current or previous requests and any Tasks that are open etc. There's no clearly marked button or tab that the user can
SP12 Technician login error
When opening SDP, our users use a hyperlink that takes them straight to the "Requests" page - "http://helpdesk/WOListView.do" - for example, they open IE, then click on a favourite using the link above, enter their login details, and then it takes them to the "Requests" page. After installing SP12, this still works ok for normal users, but not for technicians - they receive the following error when they try to login (techs can still login using the default "http://helpdesk" link, but not "http://helpdesk/WOListView.do"):
Install on Text Mode
Could you provide me information on how to install Service Desk Plus in Linux on a text mode. My server does not have the graphics o X services install. Please advice Rgds Sirahuen
Display custom field at workstation view
Hi guys, I would like to display an extra field in the workstation overview. By default all workstations are displayed with the following information: Workstation, Model, Domain, OS, Assigned To I would like to add a field that displays the "Service Tag". I need this because I need to create an overview for our insurance company with the serial numbers off all computers. If I can't do it like this I would need to manually gather this data and put it in an excel form. I hope someone is able to help
Webpage of Roadmap
Anyway you could post a moderator only thread with some roadmap dates? And what will be included at each release? To help us plan??
Forums
Hi, we are looking at this software for using with external clients. We love the system you have created for your website and were wondering if there was any indication of adding some sort of forum as well as the solution center already implemented in the software. many thanks.
Address Field limited to 10 digits?
The first line for the address Company Details is limited to 10 digits, this is also true for Vendors, why? TIA
Problems with ServiceDesk web client
Greetings, I have the ServiceDesk package installed on a Windows XP Professional workstation. I can access ServiceDesk from this computer but I cannot pull up the web client from any other computer. I get the generic 'page not found' error. The computer has a static IP address and I added the IP address to the public URL field (and was able to test it successfully). Any help would be greatly appreciated!
MS SQl Database Support
I am currently waiting to purchase service desk but wish to clarify whether if I buy the current build and implement it using the MySQL database whether it will be possible to then migrate this data to MSSQL once it becomes a supported database? If not have you any idea the number of weeks before MSSQL support does become available? Regards David
E-mail Receipts
Hi, We are still in the evaluation phase of the product but are enjoying working with it. As most people agree I'm sure, the most exiting options are yet to come. One option that is used all the time is the "receipts" for the delivery of an email and the "read receipt". Will it be possible to include such an option for when an email is sent to clients as we need proof that the info has been delivered. thanks again for your work. John
A-Z filter bar for - Inventory > Software Summary
We have over thousands of scanned software in the result. Can we have a A-Z filter like user account page to choose the software? Thanks & Regards, Elton
Can we choose the default number of workstation in Inventory
Understood that the Inventory module can allow us to choose number of station to display. But I always want to display all workstations in same page. Can we set the default number of workstation? Actually, it's not only for Hardware Inventory (default 25), but also others pages, like users, asset, software, ... Thanks & Regards, Elton
Tracking problems with an Asset
Hi, We have been testing Helpdesk systems for several months and so far SD+ is the best we have come across yet. A couple of things we thought would be useful: 1. Able to allocate an Asset to a User/Department AND a Location 2. Able to track issues with Assets. ie we have a VoIP asset which is faulty and needs to be returned to supplier for repair. We can not anywhere to input a "Request" to track this assets progress. I had a look at the new features coming in the next release, but couldn't see
Exporting from the Iventory
This software would be further enhanced by the ability to define your own reports. The information that is currently available as an export is very limited. I did a scan on the network and recovered Asset Tag which is the serial number of the PC but I can't print a report with those details. Likewise with most od the PC's Specs. Let me know if I've overlooked it in one of the reports. CSV would also be a more valuable export option rather than PDF. :roll:
External Links form SD+
Hello, we are evaluating SD+ and i miss a function do define a external link for custumers to show or integrate important informations from our erp system (like billing informations, account statements, etc.). To solve this question we need to make individual fields to the customers. these informations should not be editable for the customers (customer no., etc.). Then we need to define the customer main menu, to integrate functions like display account informations, etc. Is a solution in your roadmap
Incorrect allocation of Software License Numbers
Hello I have allocated the number of Licenses incorrectly to a software asset and would like to reduce the number - I must be missing something but I cannot see where this is done. Any help would be great. thanks
When ????
I so anticipate your next release when it will be published
How to scan workstations with winXP SP2 and firewall active
Hi, I'm evaluating ServiceDesk Plus, but I've a problem with my Windows XP SP2 workstations: how to scan workstations with Windows XP SP2 and firewall active? Witch TCPIP ports do I need to open in the firewall of the workstations? So far I'm loving ServiceDesk Plus, although I thinks there are several features that need to be added. Best Regards Sergio Santos
changes made by technician only show "admin"
Updates to any of my request done by my technicians through the webinterface show up as "admin" instead of their names. See attachment. Also, while the text collapses, the actual section does not. Any idea?
Request ID issue
I have notice that the request ID jumped from 30 to 300, any help would be great. we are using the following ServiceDesk Plus Version : 4.1.0 Build Number : 4112
auto-reply with link to request
How can I include a link to the request in the auto-reply emails? Maybe this is possible but I just haven't found it yet. Basically, "your request #NNN has been received, please check its status here http://helpdesk/WorkOrder.do?woMode=viewWO&woID=NNN" Somewhat related, is it possible to restrict who can view a request (to the requester and technicians?) in case there is passwords or other sensitive information in the request?
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