Servicedesk server not opening
Hiiiiiiii I had installed your new Service desk plus in my Win 2000 server with P IV 1.8 Ghz & 256 mb Ram. still while opening Servicedesk server, it is not opening. Can anybody can help me
Dept. Managers to view all department's requests
I have a question. Is there a setting we can do that will allow the Department Manager to view all the requests that are coming from their department?
Request "Due Date"
What determines the "Due Date" of a request? I cannot seem to locate this option so that I can change the default which seems to be the same day as the request was created.
Want to use 2 lines. not 1 verry long one
Hello Im additing som fields in new request, and its a long line. I want to make 3 short one in one field, and not 1 large. becuse then the people need to roll to see the request eks this line shood be 3 and not one this line shood be 3 and not one hope you gets the idea
program hang at application layer start
i tried to run progam but it stop at application layer started .. and i download program from forums.adventnet.com/viewtopic.php?t=5171 but it still same begin .. can you help me .. thanks
Purchase Orders
We need a way to (1) Approve Purchase Orders and (2) be able to edit purchase orders that have been created.
automatically assign requests to technicians
Is there a way for ServiceDesk to automatically assign the requests to a certain technician based on the "Category" of the request? That would save a lot of time and confusion.
domain scan lockup
hi there great piece of software. but i have a problem..... I cant do a domain scan or ip network scan. I can scan individual PCs and pull off all the information, so DCOM is working. Also tested using net use\\<remote pc>\c$ /u:<domain\username> "<password>" and net use\\<remote pc>\admin$ /u:<domain\username> "<password>" and these report no errors. I can think that its a DCOM erros as each PC can be scanned individually and everything is fine. All that is reported in the log files is ERROR MESSAGE
Multiple email question
I understand that in the next release multiple email boxes will be integrated. Is it possible to assign technicians to departments and departments to a specific mailbox? So that a technician can only see the request from his own departments and not the emails from another department?
service desk plus
what database does the helpdesk software use
Problem with demo ?
Hello; I do not know who this issue needs to go to. I recived the cd with the demo version on it. We are currenlty evaluating several helpdesk softwares. Loading the software was no problem but when I go to start the ServiceDesk manage engine it hangs. The blue bar at the bottom of the screen gets about 90% but never finishes. The program does not coming up as not responding in the task manager and I looked at the processor and memeory and it is not being maxed out so why is it not running. I am
SMS problem
HI, when I check the open Job and I try to send a SMS, I click on SMS the technician and after that I receive this : Sending notification failed. And all information about SMS is correct. thank
Integration with other apps
Hi All, I'd like to share data between ServiceDesk and other applications at the database leve, in order to do that I need to know whether this application can use SQL SERVER 2K database and is the schema documented? Kind Regards mamr
user license
Let say I buy the 5 user license. A few months later, I want to upgrade to 10 user. What would be the cost?
Domain Scan
My Operating System windows XP SP2 (Service Desk plus is running in this) while iam scanning the workstation through windows domain scan only win2000 os system only detecting , win xp system are not detecting...... please help
platform support
if I were to use gentoo linux on sparc or ppc would I be able to install any adventnet product and it work? is there support for solaris 10?
windows2003 domain scan
Hi, please help. there are A,B,C three domain, connected by VPN. trusted each other. SD+ installed in domain A. B with nt4 domain. C upgrade nt4 to windows2003. the problem is : domain B can be scanned now. domain C can be scanned when it was nt4, when upgrade to windows2003, I try to scan the windows domain, it get the result of the total of workstation same as domain A, but only one is successful scan, all other are failed scan. but can scan workstation one by one. I checked the 135/445 port, WMI,
Installing ServiceDesk under linux
hi: I'm trying to install ServiceDesk under linux, but it seems to get stuck searching for the java virtual machine. is it mandatory to have java installed before installing servicedesk? If I'm using a web hosting that doesn't have Java in it, is there a way I can still have Servicedesk installed?
problem with character set in e-mails coming from SD Plus
Hello when I use the function "reply to requester" and I use in the body of the message special characters , such as � or � or � ,etc... (common in French, German, ...) Then the requester gets an e-mail like this : This message uses a character set that is not supported by the Internet Service. To view the original message content, open the attached message. If the text doesn't display correctly, save the attachment to disk, and then open it using a viewer that can display the original character
platform support
wondering if I use gentoo linux on sparc platform if I can use servicedesk or any adventnet product like patchquest or opmanager does adventnet work on sun solaris 10?
Additional email options?
Hi, Are there any additional email options other than POP and IMAP? My employer is telling me that we dont run an POP mail server (MS Exchange 2003) and that IMAP is disabled due to security reasons. Thanks.
Problem with Windows Domain Scan
wich ports and services using Service Desk to communicate with Win systems in domain and Win2k3 Domain Controller? Thanks.
Apache integration
Hello AdventNet Team, First, congratulation for the software. I think it's a good product. I'm evaluating your software and I have some questions regarding to different architectural layouts. In our internal configuration, we have splitted the applications in the very common 3-tiers. From the FAQ, I saw it's possible to connect to a different MySQL DB running on a different machine, but is it possible to connect the JBoss/Tomcat with an Apache web server in front of your application? If it is, could
New Purchaser Questions
Hi Support, We have recently purchased ServiceDesk and have a few questions which I hope you can answer: 1) When a Technician logs in, can you set the default state of all new requests to that login? 2) I have created a 'Management' role that has the ability to add and view requests. I would also like to grant them the ability to run reports. How do I do this? 3) We have multiple office locations. How can I assign a location (with drop down selection menu if possible) to a request, so that I may
Problems Starting Service Desk Plus
I have a problem during start of Service Desk Plus. Follow th log file. STATUS | wrapper | 2005/10/25 15:34:46 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/25 15:35:16 | Starting the ManageEngine ServiceDesk 4 service... STATUS | wrapper | 2005/10/25 15:35:17 | --> Wrapper Started as Service STATUS | wrapper | 2005/10/25 15:35:17 | Launching a JVM... INFO | wrapper | 2005/10/25 15:35:22 | Waiting to start... INFO | wrapper | 2005/10/25 15:35:27 | Waiting to start... STATUS |
SQL
Hi All, Can Service Desk Plus be run on MSSQL and if so how can it be transfered? Thanks
Time spent
Can I edit time spent, so I can use this program (Service Desk plus) as time and billing. I need to bill back departments for my time Thanks
Can I monitor projects?
I got the demo version up and running. Had to download the newer version for the web. Now I am looking at the product and am wondering how can I tract projects in this software? I also noticed that there was no way to allow the technician to put in how much time he/she spent on a task. On the report side I am wondering if there is a way to ceate a report that shows me the total number of hours each tech is generating per task? Thank you JW
Edit Request - DueBy Date - Calendar does not function
When editing a request in Service Desk 4.1.0 (build 4112), you cannot use the calendar to change the DUEBY Date. The calendar for CREATEDDATE work just fine however.
Import Solutions
We run servicedesk on a closed LAN with no internet access. Is there a way to import the freeanswers database?
Problem: misspelled names in Requester list
We use AD authentication. If someone misspells the name, that mistyped name is added to the list. So we might have Gavin Smith and Gavn Smith and Gavin Smit, all referring to the same people. Is there any way to remove these misspelled names? Thanks
Require additional field to be populated
Is it possible to require that an additional field in requests be populated before saving a request? Thanks, Mark
Request: Show [number] per page
Can SDP please remember the number a user picks in the "Show [number] per page" drop down? It's very irritating that it resets itself to 25 every time. For example, I'm currently assigning 300 users to 300 machines and every time I assign one user, the page refreshes and resets the number to 25 again so I then I have to reselect a higher number to see the rest. Thanks for your consideration, Gavin
exporting reports
can I export reports to .csv or .xls Also how do I customize reports for example I want all reports by closed date not due date Thank you in advance
SSH support
Hi Could you include SSH support for Non-Windows system inventory scan. This is something similar in line with OpManager which has this support. We cannot enable telnet in our workstations for obvious security reasons. Thanks.
Allocation of Request/catergories by Email Subjects
Allocation of Request/catergories on Email Subjects. We have a content filtering server (Dansguardian) which when a site is blocked a form page comes up and the student will fill in the form and submit it with the reasons why the site should be unblocked. At present this form sends an email to an email list and it is difficult to determine if the email request has been processed. We would like to change this so that the form when submitted gets sent to the ServiceDesk, however we require an SLA of
serviceDesk startup problem
i use the tried version of SD+ ,when i finished the installation of SD and got started the SD automatically ,i have found that the startup process stoped on the 89% . Could anyone tell me why? i 'have started the Opmanager before install the SD+.and the port SD+ used is different from the Opmanager. Below is the content of wrapper.log when I start the SD+. Thanks a lot. STATUS | wrapper | 2005/10/24 17:30:31 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/24 17:31:35 | Starting
serviceDesk frozen when startup
I use the tried version of SD+ ,when i finished the installation of SD and got started the SD automatically ,i have found that the startup process stoped on the 89% . Could anyone tell me why? i 'have started the Opmanager before install the SD+.and the port SD+ used is different from the Opmanager. Below is the content of wrapper.log when I start the SD+. Thanks a lot. STATUS | wrapper | 2005/10/24 17:30:31 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/10/24 17:31:35 | Starting
New Purchaser
Hi Service Desk! This is some great software. Listen, my company has recently purchased ServiceDesk Plus with 5 technician licenses. Unfortunately we are unable to use 5 technicians because admin is being count as our 5th technician. Please help! We have just one more user who needs technician access. (Or a requestor that needs to be assigned to a specific role.) Thanks, Brandon Bozeman bbozeman@fbtet.com
Cannot launch/get to attachments in replies
We implemented SP12 last night, not sure if this problem was there before or not. Here is what is happening, a technician emails the requester asking for further clarification of a problem. The requester responds to the email with an .jpg attachment of a screenshot. This response then appears in the conversations section and the text says the attachment is on the message, but there is no link or way to get to the attachment.
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