on hold jobs
chaps just done 2 service pack upgrades to get to 5001 with out any installation issues - thanks :-) but now im up to 5001 all the onhold jobs are not showing in the open requests view. My technicians need to see onhold/open on one screen and not have to keep going to all requests to find onhold requests with all the closed requests. It used to work great in SD4+ As a suggestion would it be possible to have an option on the setup of different status to have show in open requests or similar???? Ive
Requester and Assignee
Hi, I have imported the users from the Active Directory. Then I opened a Requester and converted it to Technicians. But the problem arises when I tried to revert that. That means, what if i want to convert a Technician to a Requester again? I did not find any solution to it. Do i have to delete the Technician and create the Requester again or wht? Waiting for your quick response. Thanks Pooja
Purchase Order - Approval + Approved
Hi, I am using Version 5 of ManageEngine ServiceDesk plus. I have created a Purchase order and saved. I tried to send this PO for Approval by clicking on "Submit for Approval". It only opened another window where i have to specify the email address of the person whose approval we need. Now my question is whose email address should come here i.e. a requestor email address or Technicians Email address. I tried with both the options but whenever i click on the link which comes via email to either requestor/technician,
Custom Reports
Hello, Thank you for releasing the new upgrade path... I have installed it and we are up and running. However, Why isn't completed date in the Custom Reports? Can we add it? This should be in there! I don't understand why it isn't... PLEASE HELP! I asked if this would be in the upgrade and I was told YES>.... UUGH!
Survey after Upgrade
After we upgraded, when the system sends out a survey, it doesn't make the survey link a hyperlink in the e-mail. We use Outlook 2003. This worked before the upgrade. Any suggestions?
Windows NT scanning Problems
HI! I Am very pleased with the new version 5! But there is one thing I cant get right. When I scan for an Windows NT workstation, I almost always get these errors: FAILURE : One of the WMI components is not registered properly. Please report the problem to the system administrator, with the Error Code - 1.133.504.222.281. or: FAILURE : General failure while performing the operation but in some workstations, there is no problem with scanning. its the same language on the workstations and same servicepacks
Restoring gives an error in the restore.log
Version : 5.0.0 Build Number : 5000 As part of testing, the database was backed-up using the following batch file cd c:\AdventNet\ME\ServiceDesk\bin call sd_service.bat -p call backupdata.bat call sd_service.bat -t Some changes were made to a request in Service desk. I stopped the service using sd_service.bat -p then the database was restored. (restoreData.bat) The restore appears to have worked as the recent changes were not there and there are no obvious problems. However there is a .....data_restore.log
Intenacionalization
when the internationalization is available? thank you very much
Service Desk Plus 4
I have Service desk plus 4 install on my server and I want to a reinstall the software because the service pack 12 do some errors. Anyone have the software installer for service desk plus 4?
Error importing active directroy
I've just installed the new Service Pack for Active Directory, but I'm still having problems, The error message that I get is: No response received from workstation. Probably the workstation might be switched off or does not exist. My Domain controller is on and exists in the network. Tanks in advance Enrique
Since Upgrade
HI Advent Net, Well i just recently tried to update to the latest released and no joy. I updated to SP12 then to the new 5.0 upgrade. When i tried to start the server again the java applet did not load. After checking to see if the service had started it had not. So i tried to start the applet to find it would not start. When following to the excutable file C:/mysql/bin/mysql-nt.exe to find the folder was empty. I then tried to restore back to the older released and obviously because Mysql would
Autologin
Is it possible to have pass the user and password via post or get? We have the link to our kbase and help desk on our intranet and don't want the user to have to login in again.
My Request on hold
You have My Open Request My Overdue Request and so on But how about my Onhold request, the only way to show request onhold is to choose (all request), how to fix this?
Filtering OnHold Requests
Hi, first of all good job on this new version 5! One point though.... We are now struggling with the OnHold Requests since there is no option to filter by them. In the previous version these were at least shown in the Open Request (basically they are open requests....) Could this at least have the same behaviour as before???? Or create a OnHold requests and a My OnHold Requests on the Filter? Best regards Jo�o Silva
New user login details
We are evaluating the software and it is excellent! One tweak - can the email sent to the new user have a link to change the password immediately rather than having to logon first and then click the change password link? Regards Adam :lol:
Update Problem
HI, I'm currently Using version 4.1.0 but If i go to Advennet Update Manager I can see SP12 is Installed, maybe he's not installed correctly, I tried to uninstall it without success, and if i try to reinstall SP12 he sais the SP12 is already Installed. perhaps I cannot upgrade to version 5. Thank for your support Chester
Reports
Is there any way that managers (as requesters) can view the reports? I have copied the links to the various reports that they would need to see, but on navigating to the location, it asks you for a username and password.
Successful Upgrade from 4112 to 5100... but
Firstly, many thanks for the release of the upgrade: I have applied to my Test server but; The MySql migration log throws some really scary messages around unique constraint violations and not null columns containing nulls but appears successful ?!? Has anyone else encountered the same issue? Other (non-imps) Issues Also, can we lose (or at least make optional) the mandatory "Quick Create" section on the Requestor Home Page? I have gone to great efforts to customise a decent form, so the last thing
automatic backup
I wonder if it possible to make an automatic backup, if I remember right the server must be shutdown before running the script? Best Regards Daniel
Huge Issue After Upgrade
OK I just got upgraded to Version 5 with some help from support. Everything so far looks good except for the Solutions. All of my solutions lost their formatting. They were all nicely formatted so they could be easily read and followed. Now they all look like one giant paragraph with no formatting. Is there anything that can be done to fix this and have them revert to their old formatting. I would really hate to have to go back in and re-do all of my solutions. I have alot.
Hot fix to SP 13
Hi all, Few customers have been facing issues in starting the server after migrating SD+ 4.0 installation to SD+ 5.0 using the Service Pack 13 ( Service Pack 13 was released last night ). A hot fix has been released for this. Read the instructions and the note carefully. Note: Users who have downloaded the Service Pack already and applied the same on existing SD+ 4.0 installation are eligible to download this hot fix. Another Service pack integrating this hot fix will be released in a day ( for which
I mzde it to v.5.Again, where is the internationalization?
Hi: Most of my customers are non english speakers, si it's very critical to me to show them the SDP in spanish. I read the roadmap and it was supposed to have that feature in 5.0, but I can't find it. do you plan to add it, or you discarded that feat.? thanks isaac.-
Backing Up Pertinent Data
As part of our testing phase of the SD+ program, we want to play around with some of the settings without causing a erroneous deletion of data. What is the best and easiest way to ensure that our data is safe? (How do I safely backup my data). Thanks in advance.
Not happy with Upgrade
Hi, I don't know if there's a problem. I've followed the instructions, un-zipped the files to the SD folder, run updatemanager.bat and then started the Server. The splash screen is just sitting there with the blue progress bar (est. about 75 to 80%) and a line of dots that are moving from the right to the left. What is it doing and why is taking so long to start? What do I do with it - leave it, kill the process and try again??? Regards, David.
Some questions
Hi! I wonder what decide what the "due date" should be, When i Create a new request it decides the due date automatic, can you change this by default or can you change the due date when you make a new request. And now to my other question, can I see which users that are or has ben in the system? Best Regards Daniel
Logon Page
Is there any way to either default the 'Log on to' field to a particular domain? Or to hide the field so that only one domain can be logged onto? We have two domains. Only one of which we want users to be able to log on with - the other is only in the Service Desk so it can be used to scan the domain for workstations. Thanks, Andrew
Control suggestions
Before pointing out possible products shortfalls, I feel compelled to say that this is an amazing and flexible product. Anyway, the main issue I have is with regards restrictions that should be placed on technicians. I work in a department of around 20 technicians, some of which deal with h/w issues, some network and others system bugs/enhancements and others testing changes. This product is around a 80% fit for our requirements but unfortunately doesn't provide sufficient controls to force proper
Service desk 5 Restore
Does anyone know if it is possible for me to restore a backup taken from a sd4 enviroment into sd5. I am currently testing sd5 on another machine and would like to take a copy of the live data in sd4. i have tried just using the restoredata.bat file but it just seems to sit there saying fileAttachments restored successfully but looking in SD not data is restored
Attaching Assets
Is there a limit to the number of assets that can be attached to a particular workstation? We are evaluating the SD+ product, and I am trying to add a DesktopPC to another workstation - this is where we run into a problem. Is this allowed? Any help you can provide on the issue is greatly appreciated.
Fresh version 5 install - small list of issues
We purchased SD+ a little while ago but waited for version 5 - now installed. Here are some issues we've found so far: 1) Request ID # jumping ie 29,30,31,301,302,601,602,603 etc 2) When viewing a request the conversations are expanded by default on certain requests and collapsed on others - would like consistency, preferably collapsed. 3) Main Request list does not have a 'Pending' set of filters (or even just on-hold) - Pending to include Open and On-hold statuses would be great. (Like you can
Before Purchasing
We have not yet purchased this software. Is there a way to add different products (ex: USB Key, monitors not in use, Laptops on hand, etc), including the cost of products. Basically would be a inventory software. Is that included in Helpdesk 5?
Mandatory Fields in Request Form
Hey All, I would like to make it mandatory for when a requester puts there name in that it must first match with known user. e.g if someone put ben when they hit the add request button that it prompt them for a user form the requesters list. Cheers Damon Campbell IT Manager
When will the Upgrade Pack for Version 5 Released?
For those of us SD V4 users who do not want to loose their operational data, when will the Upgrade Pack for Version 5 become available? It was promised to be released a week ago...
Version upgrade
I am currently running a licensed version of 4.1.0 (build 4112). I want to upgrade to version 5. Can I uninstall my current version, reinstall version 5 then retrieve my data from backups of version 4.1.0? Or do I have to either wait for the upgrade package release or input all of my data again into the new version? Also, will I be able to apply my existing license to the new version?
Fails to load screen after Clicking on Add Request
When adding a new request though the web form. after clicking on add request, it either fails to load the following screen or takes a very long time. The request gets added but the users think it doesn't because the screen does advance. Any ideas or questions?
Service Desk and vtiger
Any thoughts on integrating this two platforms since AdventNet helped fund vtiger? It would be great to be able to use the same contact database and dashboard.
MYsql
Hi Since it may be a while yet before mssql is supported i wanted to be able to access the mysql database from ms sql reporting services over the network. If i modify the startup script for mysql service to bind an ip address to it so that it is accessible from the network and modify the mysql-ds.xml file so that connects to the server name that is located on and not local host and finally make the additiion to user table in the mysql database so that the remote server is allowed to connect is this
Problem with Mailsettings
I have a mail server with authenticated SMTP and can not get it working to send mails to the requesters. how vcan this be solved
rights on request
Hi, At present the requests are been closed by Admin or Technician.And Admin or Technician can delete the request also.But the request should be closed by requesters only. Is there any way do these things?
newbie: configure SD to inventory asset
Dear All, I'm newbie. I evaluate this product and I found difficulty to inventory the asset of my network. Recently I downloaded ver 5. I tried to windows domain scan. I already assigned an appropriate user name and password. the process is running, but quickly done without result. I tried to network scan... I found so much error that stated I failed either the unable to contact... or unable to access... I already assigned an account that is domain admins to run this inventory.. How can I get this
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