Read mail metadata
Hi! Is there a way for Servicedesk Plus to read or access mail metadata for requests raised by mail? For example: There is a system that sends automated messages containing project summaries. The system uses a no-reply address for these messages but embed
Database Type
Hi I can see MYSQL is no longer supported in later versions of ServiceDesk and that we should upgrade to the latest version due to security issues. Can anyone tell me how to find out what database type is used. Dan
Problem with the chat section of the software
Hi, when some users, but not all of them, try to use chat, they get an "Internal error" error on the user page.
status offline after upgrading to Build : 11.4.2528.10
After updating to Build 11.4.2528.10, some Windows computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
error after updating to Build : 11.4.2528.10
Dear support, After updating to Build 11.4.2528.10, some computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
Listing requests that used to belong to a particular technician
Is there any way to find out which requests once belonged to a particular technician, and were later picked up by some other technician? I guess you'd need to be able to query the request history.
uninstall netflow
dear all, how to uninstall netflow analyzer 9.5 from a linux machine. regards Bahaa bacharouch
11.4.2528.10 agent upgrades failing
since upgrading EC console to version 11.4.2528.10 ive got about 100 windows laptops out of 500 that are stuck failing to upgrade. message says uninstall the agent and reinstall. uninstall from the console does not work, fails to uninstall the agents.
Deploy app via Software Deployment and read its results
Hi, I created a Deployment package that deploys well but I can only see if the app was installed successfully or not. Its a Dell Configuration package saved as an .exe that after it is installed it's creating a .txt file in the same folder that it was
Using REST API to Send Messages to Endpoint Central Agents
Greetings. We are already working with the ‘Announcement API’ that ManageEngine sended to me, and I have encountered something that poses a challenge for us when sending messages. Specifically, it is this: targetValue (string, required) The list of target
Is it possible to add custom field on Scanned software?
We are looking to add CIA Triad (Confidentiality, Integrity and Availability) on each apps. This is for ServiceDesk Plus Cloud
New integration: HaloPSA + Endpoint Central MSP is here!
We are excited to announce a powerful new integration designed to streamline your MSP operations: HaloPSA with Endpoint Central MSP! This integration creates a unified workflow by offering: Seamless asset synchronization: Automatically sync managed assets
Survey Expiry
We have a need for surveys to expire after a customizable period. Will this option be included in the upcoming release with Survey Enchancements?
Upcoming DR drill in AU DC in ServiceDesk Plus Cloud
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU(Australia) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.
Microsoft Graph is stop working after i disable login of the account
Microsoft Graph is stop working after i disable login of the account. after re-enable the account , the mail is failed to work. the error "Mailbox is not accessible : "Check authorization details and try again". In the meantime, mails will not be fetched
Upcoming EU and AU DR Drill Scheduled for 2nd November, 2025
Dear customers, We will be conducting our annual Disaster Recovery (DR) Drill for EU and AU services on November 2nd, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the EU and AU deployments and to support our
Multiple approval stages/levels in a Change Control
Hello. Is it possible to have more than one approval level in a Change Control workflow? I can't seem to figure it out one way or the other. Thanks!! Mark Housler
Creating helper text or guidance in a change request
Does anyone have any tips on how I can add helper text or guidance inside a change request? Often the fields to complete are very generic and could use some guidance on how to complete them - but there doesnt seem to be a standard way of adding context
Troubleshooting WSUS with Patch Connect Plus: Third-Party Updates Not Detecting for Foxit PDF Editor and Adobe Reader
Hello everyone, I'm currently working in a test environment where I've set up Patch Connect Plus (PCP) on a server to manage third-party updates via WSUS. I've published several applications to the WSUS server, and everything seems to be configured correctly
JIRA integration Error: Issue in getting project list form JIRA
Hello, I need to configure JIRA integration. I made all this steps: https://help.servicedeskplus.com/jira-integration But when try to add ticket in JIRA, i am getting the following error: Can you assist me?
Kiosk mode in Samsung devices without Knox
Hi. I want to use QR code Enrollement for Samsung mobile phones (not Knox Enrollement). Then, I want to use kiosk mode. There is some problems in this situation: The kiosk mode is not applied correctly and user can exit kiosk mode easily. when user reset
Endpoint Central Agent Refresh Interval - Default 90 min
Hi, team, In our environment, we handle a significant amount of day-to-day configuration. Is there a chance you could consider developing a feature that allows customers to adjust agent check-in times, similar to what the SoM Replication Policy offers?
EC Server Stopped Notification
Is there a way to set a notification or alert when the EC Server goes down or the service is not running. We had the EC Server Service stop running but I didn't receive a notification about it.
Device Downtime Schedule after upgrade to 12.8.587
So after the upgrade to 12.8.587 there are 2 new options with Device Downtime Schedule, which is nice. The only issue is now, we want to continue to with suppress alarms during downtime, like before the upgrade. But for us to do this, we need to recreate
Apple account on ipad : where is the code ?
Hello, I've configured shared ipad with guest mode (which work) and the possibility to use apple account. But when i want to connect to my apple account, a "code" is requested. I cannot figure out where this code is defined (on business.apple.com, i don't
ADD COMPUTER RIGHT
Hello, I want to delegate the right to install agent to a user without giving him administrator right. As I can see in Agent/Computers menu, the option Add Computer(s) isn't available : So, how to delegate the Add Computer right ? Thanks. Regards.
[Live webinar] 5 AD automations to cross off your IT team’s 2026 to-do list
As the year winds down, most IT teams are reflecting on what slowed them down; endless access approvals, group updates, and compliance checks that never stop piling up. What if you could automate all of that before next year starts? In our upcoming live
Providing access to the application - notification by status
Colleagues, good afternoon. I have a question from a user who is interested in such a feature: In the created application there is a function "Grant access to the application" so he wants the Statuses for this application to come in the same way to them
Cannot execute script at startup
Hello, I want to use a script to clean an public user session at the opening (on pc / windows 11), but seems there is some restrictions (and don't found where configure these restrictions in ManageEngine Mobile Device). Is there a workaround ? Thanks
Latest version - reply / forward template now doesn't allow ...
Hi We upgraded to version 14105. Working fine but my technicians are complaining that the new reply / forward pop up you can no longer be moved: we were previously able to move the reply pop up over to another screen and write our responses while looking/navigating
Secondary target
Hi, I'd like to add shortcuts to desktop for an specific user when it logins to an specific machine, I've read the manual but I can't find the "secondary target" configuration. Thanks.
Very Slow data transfer from to/from USB connected devies?
Hi, we're running EC build 11.4.2516.21, and in the months since we upgraded to this version, a number of users have reported really slow transfer speeds when copying files to/from USB storage devices. They are reporting transfer rate maxing out at a
Timer Jobs not pulling through in Applications Manager
Hey there I have an issue with our SharePoint monitors in App Manager where the Timer Jobs are not pulling through. I have Powershell Mode monitoring enabled and everything else pulling through fine, besides the Timer Jobs. I mentioned this in a previous ticket, request ID #49000007893914 Info: 1. We are running SharePoint 2013 across our 4 SP servers. 2. Please find screenshot of monitor attached, as well as the App Manager build. Please help, need to get monitoring on this asap. Are there any other
ServiceDesk
In Service Desk is there a way you can build me a report on throughput time for tickets in that CRM Support Group? I'm giving you a High level task. Please do you best and give me a link to the results. This is not a high priority task just a nice to
Was the 'reply pop-out' fixed?
Hi, We put off upgrading our SDP version because there was a change that when you clicked 'Reply' it wouldn't appear in a pop-out anymore, and would only be shown within the same window. Was this ever fixed so that the new reply box would still appear
[SD-107072, SDF-108469] New Send Notification window in 14102
Hi The new Send Notification window in 14102 is really bad. When I responding to a request. In previous version I could resize window, scroll the request I responding to and move it to other monitor. In 14102 nothing of this is possible. It is stuck at
Devs' got it wrong.
Hi. Just updated to version 14202. One of the issues we were hoping was fixed was not being able to use multiple monitors when replying: https://pitstop.manageengine.com/portal/en/community/topic/latest-version-reply-forward-template-now-doesnt-allow
Problem applying patch ManageEngine_OpManager_12_0_SP-5_0_1_2.ppm (Build upgrade 124006 → 124196)
Hello, I’m trying to upgrade OpManager from build 124006 to 124196 using the patch ManageEngine_OpManager_12_0_SP-5_0_1_2.ppm, but the Update Manager stops during the pre-installation phase with a JRE compatibility error. Environment details: Product:
Looking to export email addresses from a Pick List on a ticket
I have created a form for my organization to edit email aliases that requires the user to enter the users to add or remove from a multi-pick list. These are two separate lists but they have the same problem: This pick-list is extremely easy for the Requester
Create automatic task
Hello everyone, We would like to add the following feature. 1/ If a request is assigned to a technician, a default task will be automatically created with a 30-minute delay. 2/ After 30 minutes, if no other tasks are added besides the default task, a
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