Patches published to Self Service Portal always fail to download/install
Any patches I publish to SSP fail with the error "Patch stored location is not available to download the patch from the server" when trying to install. Software deployments work fine, but patches will not work at all. I don't think it is a permissions
Windows operating system update on ServiceDesk server.
Hi Any issues with preforming an in place update from a Widows server 2016 to Windows server 2020 on our ServiceDesk server? We would stop the SDP service during the OS update and resume after it has been completed.
Improve Custom Module!
Custom Module is very good idea, but its incomplete and please add these options to Custom Module: Form and Filed Rules Additional filed management (Now, I created a filed and I cannot delete it!) Set permission technicians to access Custom Module on
Have you explored the Marketplace yet?
Extend the power of Log360 Cloud with our expanding Marketplace. With 17 extensions live today and more coming soon, you can easily connect your tools, add new capabilities, and get deeper security insights without complexity. If you haven’t checked them
Have you explored the Marketplace yet?
Unlock more value from Log360 with our growing Marketplace of extensions. With 7 extensions already available and more on the way, you can expand integrations, enhance visibility, and tailor Log360 to your security and compliance needs. Haven’t explored
Important: SDP iOS Push Notification certificate expired on 21st December 2025
Dear Users, ServiceDesk Plus iOS push notification certificate expired on 21st December 2025. Hence to overcome push notification issue, please follow the steps outlined below: 1. Shut down the ServiceDesk Plus application. 2. Navigate into <SDP_home>\conf
Choosing to assign a Support Group instead of an individual technician?
Hello, I have a single site with a single incident template. I have a small team of help desk techs that I have added as technicians. I have also created a support group for the team. I expected to be able to have an option, from the technician dropdown,
How do I change this - browser tab name
version 14105
Is DEX an add-on or is it now part of Endpoint Central?
Hello, I would like to know if DEX is only available for a specific period or if it is now integrated into Endpoint Central?
OS deployment through Direct communication.
Is OS deployment via direct communication planned for remote offices? If so, when?
Feature request: Attack Surface Analyzer / Kerberoasting add column "Target Object Name"
please add the "Target Object Name" to the Columns which you can see in the threat details. It is important to see, which of the targets were used. Under thread evidence it is named as "requested service". And it would be very helpful to be able to generate
Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
custom menu vulnerability
I found a bug or security vulnerability If you define a custom menu, all technicians can click on its options, and if one of the options in this menu is access to ESM portal settings, technicians will be able to view/edit it, etc. For example, if one
Creating helper text or guidance in a change request
Does anyone have any tips on how I can add helper text or guidance inside a change request? Often the fields to complete are very generic and could use some guidance on how to complete them - but there doesnt seem to be a standard way of adding context
[Free Training] Beyond performance metrics: Unlocking end-to-end observability
Modern IT environments are expanding faster than ever—stretching across cloud, hybrid, on-premise, and edge. As organizations adopt new technologies to scale, the burden on IT teams continues to rise. AI and automation are stepping in as essential allies,
Problem to Change Associations
Hi, I can't associate several changes to a problem. Is there a limit to only one change per problem or am I missing something?
trying to upgrade from 15200 til 15240
When trying to do an upgrade from 15200 to 15240, i get this error - 02-02-2026 20:28:46 [com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil] [INFO] : INFO mesaage ---> The patch cannot be applied further as some exception occurred. Please
OS Deployer AutoCollectDrivers All fail to install.
I'm not sure what is going on but all the auto collect drivers always say fail to install and it just remains existing drivers. I moved the primary driver collection to a new location, same location as manual drivers which all install fine. It does this
How to add extra approvers at own approval level?
Currently I have this custom function that runs when specific conditions apply. But the problem is that the Request template is also set to send to $REPORTING_TO$ This means that it will add all three to the same approval stage. How can I add a new stage
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Anyone getting the below when attempting to upgrade from 15130 to 15200
Password rules on GINA screen
Hi, When we first setup ADSS and pushed out the GINA agent the users would see a list of password requirements when changing their password from the normal change password screen in Windows however I've just noticed this is no longer there. I found this
Allow for the duplication of more than one service request
Currently, you can duplicate multiple incident records at once, but only a single service request at a time. The organization I represent could benefit from the ability to duplicate multiple service request items, like you can with incidents. Duplicating
Important Notice: OpManager and OpManager MSP Metric Name Changes After Upgrade
Hello everyone, If you have recently upgraded to Analytics Plus on-premise build 6170 (or above) and/or OpManager 128567 (or above), please note that certain OpManager performance metrics now follow a new naming format. What does this mean? The metric
Error merge two users,
When I try to merge two users, it doesn't work. It gives an error The table below is the output of the job!
Update 15200 to 15240 failed!
. Jan 30, 2026 11:57:07 PM [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [SEVERE] : Exception occurred while updating component typejava.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because
Extract of last logged in user email address and "user" email address into the report
hi, I'm building a custom tabular report in asset explorer. I am able to get the "Last Logged in user" and "user"'s name. However, how do I extract the email address of these users?
amlam
Photocall TV - a fantastic platform for watching live TV from around the world
Hey everyone! If you’re looking for an easy and free way to watch live TV online, Photocall Tv (photo-calltv.es) is an amazing platform. It lets you stream a wide variety of channels from across Ecuador and around the world, all in multiple languages
Turning off Sub-string searching in Assets global search
A few major versions ago, the searching behavior changed in ServiceDesk, from my usage I've seen this only in the "Assets" global (top bar) search. It is doing Sub-String searching instead of what I would consider a proper search. Let's say for example
Is there a way to export/import years of configs and scripts to another UEMS instance?
Hello Support, I'm curious to know if there is a procedure to export many years of configs and scripts, etc. from one EC UEMS server to another. I ask because I have some fairly sophisticated configs I've built in one instance, and I have another business
macOS support & user sentiment analysis are now part of DEX capabilities
We’re excited to announce that macOS support and user sentiment collection & analysis are now Generally Available (GA) in ManageEngine DEX Manager Plus and as part of Endpoint Central DEX capabilities. With this release, IT teams can extend Digital Employee
Windows 11 24H2 upgrade to 25H2 using wsus
Hi Team, We have a requirement to upgrade windows 11 24H2 upgrade to 25H2. As per the solution provided by Manage engine, we need to send the Win11 25H2 ISO also with the patch. The total size of complete package will come around 6 GB. As per my customer
Can't display portuguese characters on request portal customization label
Hi, Team, My customer added a multi-language add-on to his license. After that, I tried to configure their Request Home Page using Portuguese characters inside a button. When configuring it, I can write it accordingly: but as soon as I save it, it shows
M365 Security Plus build 4814 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4814. Enhancement Duo Security certificates update: The Duo Universal Java SDK has been updated to version 1.3.1, along with dependent Java libraries, to support
M365 Manager Plus build 4814 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4814. Enhancements Duo Universal JDK update: The Duo Universal Java SDK has been updated to version 1.3.1, along with dependent Java libraries, to support Duo’s updated
Windows Server 2025
Is Windows Server 2025 supported to run PMP?
Discrepancy in Service Level Agreement (SLA) Calculation
Dear all, A bug was identified starting in build 15210 and a patch for this issue has been released in build 15240. Issue: An incorrect SLA is applied to requests that follow the transition Open → Resolved → Reopen, meaning requests that are reopened
How to clear patches that display as "Update Not Applicable to the System"
I have over 180 computers that Endpoint Center claims is missing the "2025-10 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5066131)" patch, but when the installation of the patch is attempted, the machine
Enhance Support and Product Complexity
For support requests that you can reproduce on your own servers/build, it’s difficult for us to justify sending our logs into a honeypot-style collection system. That introduces unnecessary security and privacy concerns when the issue can be validated
Adding DMZ Servers to Patch Manager Plus
I was wondering if I could get some help. How do I servers that are on the DMZ domain? I can ping my Domain Controller from the other domain. I have attached the error where it's asking for SSL certificate to be uploaded. Do I need to upload on my main
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