Looking to export email addresses from a Pick List on a ticket
I have created a form for my organization to edit email aliases that requires the user to enter the users to add or remove from a multi-pick list. These are two separate lists but they have the same problem: This pick-list is extremely easy for the Requester
Create automatic task
Hello everyone, We would like to add the following feature. 1/ If a request is assigned to a technician, a default task will be automatically created with a 30-minute delay. 2/ After 30 minutes, if no other tasks are added besides the default task, a
Newest Windows Agent (11.4.2528.10.W) Causing Issues with RDP?
Our cloud instance and agents were just updated on the 19th and since then we've had issues with RDP on almost all of our workstations and servers. We're not 100% certain it's the endpoint agent but we're not aware of any major updates or changes that
Transfer Data Iphone after setup Mdm?
Any ideas on how to pass data from an iphone after having done the configuration and add the phone in the Mdm? I find that after adding them I cannot transfer the data from the old phone to the new one. On behalf of Manage Engine, is there any provision
phpMyAdmin 'pma' user with empty password set
Our vulnerability scanner is complaining we have the pma phpMyAdmin user set with an empty password. This is a Windows server. Where can I find config.inc.php file so that I can set a password for the pma account? Also, does anyone know if setting a password
Unable to start manage engine admanager plus as a service
when starting the service I get the error The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 I can however run the server and gain access to the application
Exchange Reporter Plus build 5726 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5726. Important: As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, reports and audit
Group By for Query Reports
Is is possible do Group By Query Reports like you can on Custom Reports? I have wrote a Query Report to replace an existing Custom Report for Pending Requests to give more control over how the data is formatted. For example only displaying a portion of
Network Interface Utilization Reports Show 95 Percentile = Max
Totally new to OpManager...I am looking at OpManager Integrated Reports showing Rx and Tx Traffic. The reports' 95th Percentile Value equals the Maximum Value on all 7 interfaces of the report. I'm trying to understand how/where OpManager calculates the
Adding "Service Affected" Field to Problems Module and Related Windows
Hello, I’m looking for guidance on whether it’s possible to add the "Service Affected" field to the Problems module and related windows in ServiceDesk Plus. Specifically, I’d like to include this field in the following areas: Problems List View: In the
Report on Notes
Hello. Could you tell me if there's a way to generate a report to track open tickets that don't have a note? We'd like to create a dashboard that displays tickets transferred from one support line to another without a note added.
Veeam Agent For Windows (6.3.2.1302)
When we can expect new patch for Veeam Agent for Windows ? Vendor release that a week ago.
Service Update: Mail Fetching and Sending Delay in UK DC
Dear Customers, We apologize for the inconvenience caused. We are currently experiencing issues with mail fetching and sending delays when using Modern Authentication in UK DC accounts. Our preliminary analysis indicates that this is a network level issue
[Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses
Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest
Uninstall an app
Hello, As admin, How can I uninstall an app from only one device without touching other managed devices. Thank you!
[Masterclass 2025] Episode 3: Showcasing and delivering effective IT services with ServiceDesk Plus MSP [October 29]
Hi there, In the third episode of ServiceDesk Plus MSP Masterclass 2025, we'll discuss how to design, implement, and manage a robust service delivery process to cater to your individual customers' service needs. We'll also explain how approvals, SLAs,
[Masterclass 2025] Getting started with ServiceDesk Plus MSP Cloud [October 30]
Hi there, In this ServiceDesk Plus MSP Cloud Masterclass 2025, we'll discuss how to effectively configure your instance, customize your help desk, automate service desk processes, and make the most of the PSA capabilities in ServiceDesk Plus MSP Cloud.
WinSCP update
the link you provided to download the newest version of WinSCP is incorrect. The link you provided is: https://excellmedia.dl.sourceforge.net/project/winscp/WinSCP/6.5.4/WinSCP-6.5.4-Setup.exe
The "Run as Manageengine" button does not appear.
Hello, After creating a privileged application list, I cannot deploy the policy. Since I cannot distribute it to user computers, the "Run as Manageengine" button does not appear. It was working before, but I started experiencing this problem after updating
Monitor for JD Edwards
Can AppManager monitor J.D. Edwards?
Support for Entra ID integration is now available
H its great to see that finally Entra ID is officially supported !! can you let us know if Entra ID Groups are supported and that we can pick up them as target Also is this the official documentation for Cloud version https://www.manageengine.com/products/desktop-central/onboarding/how-to/integrating-entra-id.html
MSSQL Help Needed : Technician | Total Tickets | % of First Response Violated | Average Open to Close Time
Hi All - I need help with a SQL query for MSSQL. I need a report that has the following detail, here are the columns: Technician | Total Tickets | % of First Response Violated | Average Open to Close Time | Average Survey Score Is this possible? If so,
PAM360 discover win resources inquiry
Hello all. Just a question. In schedule Resource Discover for windows resources, is it possible to: 1- disable auto-discover for local accounts. 2- restrict users from accessing locally using RDP I already deleted local accounts because users will use
Emails between two Service Desks
We have an ICT Service Desk and we have a HR Service Desk. They need to be able to send emails to one another. ICT Service Desk tickets are ##22821## HR Service Desk tickets are ##HR-9696## How can updates be automatically assigned to the correct calls,
Change template request icon after update 15120
After updating to the latest version of servicedesk 15120, I have a problem with changing the incident/service report template icon. When I click the "Change" button, it takes me to the servicedesk home page. Has anyone solved this problem? It appears
Patch deployment - allow user to specify desired time when postponing
Hello everyone. Some of our users have said it would be ideal if when they are prompted to install updates, rather than just having the option to postpone by one or two hours, could they specify an exact time for patch installation to begin? Use cases
Third-Party Updates Not Syncing from Upstream to Downstream WSUS Servers (Patch Connect Plus Environment)
Hi everyone, I’m testing Patch Connect Plus in a multi-tier WSUS setup, and I’ve run into an issue where third-party updates published to the upstream WSUS do not appear on the downstream WSUS servers after synchronization. Here’s my setup and what I’ve
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Endpoint Central will officially discontinue support for Windows XP, Vista, Windows Server 2003,
Masterclass 2025: Episode 9 - Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus [October 30]
Hi there, In the ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs. In this episode, we'll walk through: Integrating
Task email notifications by group
Hi I have a new support group that does not want to receive any task notifications. All my other groups want to continue to receive task notifications. Is there way to stop task email notifications by group or subject line or any other way to stop task
Task Not Triggering for Pre-Approved Hardware Offerings
Dear All, We have a Service Template named “Hardware and Accessories Request” which contains fifteen (15) different hardware offerings with radio button selection. A few of these hardware offerings are pre-approved and are provided directly to the requester
How do I remove Zia Parser text?
My notification template does NOT contain anything about this: Why has this been added to all of our outgoing emails? Zia Parser isn't even turned on!
How to Allow Requesters to Access Multiple Accounts in ServiceDesk Plus MSP
Hi team, We’re in the process of moving from a single-account setup to a multi-account structure, where each account represents a different customer. However, our sales team members are currently configured as requesters, and when they log in, their access
Bitlocker PIN UI
Hello Team. We use the Widows system with Ukrainian language. EC does not currently support it, and our users will offer non-localized EC UI windows. For example - creating a PIN UI. We need to edit the text in this window. I know this is currently not
Opmanager update error DBA_10000
I am trying to update from 12.8.188 to 12.8.406. When trying to do so, the update fails with the following error: DBA_10000. The error says there is something wrong with the database and to contact support. I have not gotten anywhere with that yet. Opmanager
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Access Manager Plus. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered
Users can't passed through the survey if they have authorized in the Service desk Plus
After upgrading to version 15.1 build 15130, users cannot complete the survey if they have logged in to Service desk Plus. When the user clicks on the link from the survey mail, he receives the message "The user does not have permission". When user have
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered in PAM360.
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Password Manager Pro. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered
Associate automatic task in new request
Hello everyone, I think you're well. Is it possible to associate a default task template with requests generated by a requester on Servicedesk Plus? I've already created the task template, but it needs to be generated or associated automatically when
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