Zoho CRM -> SDP MSP Integration - Not Working in Recent Months
Issue: We are having an issue with our Zoho CRM -> SDP MSP integration. We are unsure when in stopped working, as it did work in the past, but it appears it may have broken around January of this year (2025). Info: - SDP MSP On-Prem, v. 14.9 Build 14930
Update License Mobile Device Management Cloud
Hello, Our MDM licence is expiring soon, could you facilitate us any document on how to update it? All the documentation we have found is for On-premise MDM, but ours is located in Zoho's servers.
PXE BOOT
Hi, am I right in thinking I should be able to test TFTP by using tftp -i "ip address" get EFI\Boot\bootx64.efi As I cannot get a response from it, it says connect request failed ?
Unable to Retrieve Fields Associated with a Specific Service Template
Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternate
Passwordless MFA Windows
I've heard that ManageEngine technicians are currently implementing the Passwordless MFA feature for Windows and MacOS. Please let us know the estimated release time for the update with this feature, as many businesses in Vietnam are eagerly awaiting
Language MFA Offline
Currently, I don't see the feature to modify the language for MFA Offline. I think this is a great idea to optimize the language for users. I sincerely hope this will be implemented as an essential feature for you to develop
ADSelfService Plus: Imposible to LOG IN if "User must change password at next logon" is enabled
Application: ADSelfService Plus Version: 6.5.1.5 → 6.5.1.9 (Post-upgrade) Issue Description: Following the recent critical upgrade to version 6.5.1.9, we’ve observed a change in behaviour affecting user Log in on the App. In our organization, when a password
SMS Gateway not working
Hello, I am trying ADSelf Service for my company as a reset tool for our employees , one of the important features that I need is to reset password through SMS , so I contacted my Service provider to send me API access to send SMS in our company name
Patch Tuesday Updates: October 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42594 - 2025-10 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5066876) (ESU) (CVE-2025-24052) (CVE-2025-24990)
Patch Tuesday Updates: October 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42594 - 2025-10 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5066876) (ESU) (CVE-2025-24052) (CVE-2025-24990)
Patch Tuesday Updates: October 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42594 - 2025-10 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5066876) (ESU) (CVE-2025-24052) (CVE-2025-24990)
US DC Slowness
Dear Customers, Apologies for the inconvenience caused. Due to network level disturbance, we are currently experiencing slowness in the ServiceDesk Plus Cloud application hosted in our US Data centre. Our team is currently working on it and will update
signature
Does the site have a signature section? If so, where do I go to install it? doodle jump
Port 8095 redirect to port 443
Hi I have a new Log360 installation, first everything worked fine. But when I tried to add a certificate something got broken. I change server.xml but created a copy of the file first. I forgot to enable HTTPS under Admin. After I changed back to the original server.xml I cannot access Log360 at all. When I go to http://log360.domain.com:8095 I am redirected after a second to https://log360.domain.com. https://log360.domain.com is the address to ADAudit. I get the same error on server, http://localhost:8095 redirect
M365 Security Plus 4803 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4803. Issue Fixes Some minor issues have been fixed. How to update? Update using service pack. New to M365 Security Plus? Download the fully functional free trial
M365 Manager Plus build 4803 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4803. Issue Fix An issue that caused the following reports to fail when collecting data on mail traces that have null values for Sender Email Address has been fixed.
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
ServiceDesk Plus and ServiceNow - has anyone done a Pros/Cons & pricing between the two?
Hello - In my business, we are onboarding more and more clients with ServiceNow and are assessing if it's a tool we want to use as well. Clearly, SDP is the cheaper choice, and frankly, does 85% of what we need it to. The integration between ServiceNow
Ride the Chill—Experience the Thrill of Snow Rider!
Feel the icy wind in your face and the snow crunching beneath your board — welcome to Snow Rider , a one-of-a-kind snowboarding game that captures the excitement of gliding down a mountain filled with daring obstacles and endless fun! In Snow Rider, your
File Upload though API
Hi, I noticed in your latest update 7922 file upload in the API is available. and i am VERY happy it is. unfortunately when implementing it into my outlook add-in i get an error regarding the size of the attachment. "Error while adding attachment. You can't attach files of size of more than 20 MB" document attached is the input and as you can see this is not close 20MB :) This is definitely not the case here. I see three options but i might be wrong 1. Error message being displayed is incorrect
Software Deployment tab > Deployment > Self-Service Portal missing
Hello, I have the paid ManageEngine Endpoint Central Professional version installed. I went through the steps to have Self-Service Portal enabled in the web GUI. But, under the deployment tab under settings, there is no new tab for Self-Service Portal.
ServiceDesk Plus MSP – Latest version not available in dowloaded installer version
Hello , I’m preparing to install ManageEngine ServiceDesk Plus MSP and I've noticed that when I download the installer from the official website, the version provided is 14850, while the latest published version is 14940. Could you please verify if the
Excluding singel computer from restart
Hi all, I have the requirement to exclude one Computer from the automated restart after updates. Normally we do the restarts on Sundays but this special occasion one PC has to run throughout the weekend. How can I do that? Thank you.
Inventory custom data
How I can use Desktop Central to collect custom inventory data from endpoints and create a reports based on this information? Eg. I want to check if custom registry key exists at endpoint and create a report based on this.
Self Service Portal Enhancement Requests
Suggestions: Allow multiple (custom named) pages or tabs to further categorize installations. Currently you just have "Apps" and "Updates". I would like the ability to make "Quick Fixes" and "Company Apps" that I can assign installations to. Support direct
Application Control - Blocking File Paths in User Profile
I'd like to block executables from running in %USERPROFILE%\Downloads or C:\Users\*\Downloads to avoid users from running executables they may have inadvertently downloaded. Is there a way to do such a thing with Application Control? Other applications
Not fancy improvements in the new version
Hi everybody, am i the only one that find not fancy at all this 2 graphical things came from one of the latest updates? - icon of a folder on the left of the service categories - useless and huge frame (always opening extended) saying "no service categories
MDM Disconnect / Remove from Computers
I'm looking for the correct way to disconnect the EC MDM profile from computers remotely. I see the deprovision option in MDM for a computer, but I don't want to remove any data just the MDM profile itself. Is there also a way to turn off MDM auto enrollment
When will Asset booking be available in SD Plus cloud
Asset booking is available in the on-premises version, when is this likely to be seen in the cloud version? It's a feature we are keen to explore. Thanks.
[New Release] ADManager Plus' latest build 8025 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8025. Issues fixed Fixed an issue where the Microsoft 365 tab appeared blank for technicians and was only restored after editing and saving the technician
Zia Bot not showing Incident templates
Hi, What config have I missed, under Zia Bot it will show the 'Ask for a resource' but not 'Raise a ticket' even though all incident templates are set to Show Requester. Think I've had this before but I can't remember how it was fixed. Build 15130
endpoint central migration when there is separate SQL server data base
Hi, I was reviewing the documentation on Endpoint Central migration, and I noticed that it doesn’t provide any guidance on what to do when the database is hosted on a separate Windows server (i.e., the application and database are on different machines).
create requests 'on behalf of'
It appears this feature is available in SDP Cloud; however, I cannot find any reference to it for on-prem. How do you handle requests submitted by person A, for the purpose of Person B.
Sending notification failed for notifyType : Queue errors
Hi V - 14105. In the system log viewer seeing these errors: Sending notification failed for notifyType : Queue errors. I thought this may be due to a mandatory field not being populated but the only mandatory field is 'subject'. Sending notification failed
Remove Approval for VIP User
I am trying to remove the approval process when a Service Request is created by a user marked as a VIP. I have a request template where the Approval is set to the Reporting Manager of the Requester for Stage 1 approval. I have tried creating a rule where:
Migrating Database to a new drive?
Are there any tutorials on migrating the database to a new drive? I plan on installed a larger (secondary) hard drive onto our server and would like to move the ELA database over there. Does this require any uninstallation of the server? Thanks!
Distribution servers
So we are launching more domains with DTC. Unlike our other Domain Deployments these new segments are physically separated from our primary network. We do have a very small IP space that is interconnected. So we can put a DTC server in each location and
How to handle package install failure when package is already installed?
New to EC and using a Gemini for a lot of guidance. I have a package I'm deploying. The package installs successfully when it's a new install but in subsequent checkins it shows as failed. I assume because the package has already been installed. The reason
RecoveryManager Plus rolls out build 6310 with feature enhancements.
We are glad to release the latest version of RecoveryManager Plus, build 6310. Features: · Entra ID BitLocker recovery keys: You can now back up and retrieve Entra ID BitLocker recovery keys ensuring quick access to encrypted drives. · Portal rebranding:
Enrolling Macs
I have installed Endpoint Central on a couple of Macs and reset the enrollment with the root user, but one of the Macs has presented the user with this enrollment dialogue which they cannot get past. They are offsite. The Mac is in Apple Business Manager
Next Page