Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Language MFA Offline
Currently, I don't see the feature to modify the language for MFA Offline. I think this is a great idea to optimize the language for users. I sincerely hope this will be implemented as an essential feature for you to develop
Error - License file upload has failed. Ensure that the license file has not been edited and reupload the license.
Need help to fix the subject issue please guide step by step to get clean old keys
About the missing computer names.
I have many computer that names with more than 15 characters.It should look like 'XXXX8SACNTRL01', but it looks like 'XXXX8SACNTRL0'. So last character looks missing.It's have same os.I looked hostnamectl, hostnamectl -a, dns server etc.Our machine naming
M365 Security Plus build 4811 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4811. Enhancements Apache Tomcat has been updated in M365 Security Plus to version 9.0.112. Zulu JRE has been updated in M365 Security Plus to version 8.90.0.19,
M365 Manager Plus build 4811 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4811. Enhancements M365 Manager Plus now lets you prevent user creation failures caused by duplicate identifiers by using another naming format or appending characters
Company Logo
Under Organization Details, I am trying to replace the Acme Helpdesk Image with our own company logo, but every time I try to upload, it gives me the error: You are trying to upload A Non Image format. Kindly Recheck! (BMP Images are not allowed.) I have converted the file to a GIF and have resized to 120 x 40, but still giving same message. Any ideas???? Thanks
Lic Migration issue we need your immediate support
we have issue in the New Lic activation we need your immediate support
Time Zone mismatch error
Hi One of my techs is getting this error. Is there something I can turn off to stop this?
Auto Assign Technician when they reply
Is there a way to auto assign the technician when they reply to a request that is not assigned? or force them to pickup before they reply?
upgrade steps - don't start ME after each upgrade?
we're still on 11.3.xx and I want to get to the latest 11.4.xx, it's a 2 step upgrade. reading the steps indicates to NOT start the server between steps. is that true. run upgrade, then run next upgrade, and THEN start server when done. ALSO: I did read
Recorded Session Visibility
From last few weeks, I noticed every remote session getting record automatically. How to re-view or download those session videos?
Error upgrading 15.200 to 15.220
Hi, Team, I've been upgrading SDP from version 14.990 to version 15.200 in a test environment. After reaching 15.200, when I try to install 15.220, in the pre-install test, I got the following error: This stops the installation process. What can I do
Can the NCM be used to to check things? e.g. to address Cisco FN - 72511
Hi All, Can the NCM be used to check things and flag if it does not meet minimum reequipments? For instance, SSH RSA key size is at least 2048? Field Notice: FN - 72511 - RSA Keys Less Than 2048 Bits Are Not Supported for SSH in Cisco IOS XE Release 17.11.1
Per port Cisco ISE compliance checks?
I'm having issues with writing "Advanced Custom Criteria" that works to run compliance checks on each port of a Cisco switch. Basically, I would like to write the criteria to check if an interface has all the correct ISE configuration on each port unless
Ghost notification in 15130
For me and a lot of my colleagues a ghost notification has started to appear. When we go into the notifications there isn't one there. Even if we sort by Unread. If we remove or delete all read notifications it disapears for a while and then returns
Option to add additional fields in the resolution tab.
Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc. Currently the technician has to enter the details tab, go to the ticket properties and add
Save As Templates For Custom Views
When browsing different sections of Endpoint Central the views get changed up and constantly have to add/remove columns to get the correct view. Is there a way to save a view for a specfic node in Endpoint Central?
[New Release] ADManager Plus' latest build 8030 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reports
W11 - Windows Updates Date V's Last Patch Date in Endpoint Central
Can you confirm if the date shown by Windows Updates (in Windows) and the last patch date within Endpoint Central are the same date. We can see devices that report only a few patches required but the last update date in Windows is a few months ago.
ORACLE DATABASE VERSION REPORT
Hello, I have multiple Oracle Database installed on Linux servers and I want to know how to generate a report with Database version as Oracle is not shown as installed application on the assets. Thanks. Regards.
Actionable Messages for Outlook for all notifications
Dear Team, We have enabled Actionable Messages for Outlook; however, they are currently not available for all notifications. For example, the Request Created notification includes actionable messages, whereas the Request Resolved notification does not.
ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority
Error Update from 13000 to 14205
Apr 20, 2025 6:48:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : Problem during installation of patch {0}org.json.JSONException: Unterminated string at 1000 [character 1001 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:507)
Error: Tuple limit exceeded
When some users attempt to upload attachment files, the following error message appears: “Tuple limit exceeded.”
Any query/script to logout active session ?
Hi, I am experiencing a certain problem with users who are having problems with the message they receive from ServiceDesk. "There is an active session for this user. Close all active sessions and log in again." After clearing cookies, browser cache, clearing
Get inline attachment in a request note
Hi all, I wonder is it possible to get the attachment inside a comment (inline attachment) using any api endpoint? I tried the URL in the image tag "src" attribute, for example the inline attachment in the description is: "description": "<div class=\"personalize-wrapper\"
API issue
Hello, I'm trying to use API features, however each time I try to send request it says "Regenerate your authentication token using the authentication token regeneration API to use the subsequent PAM360 APIs.", "statusCode": 40035 I even regenerated and
SDP New Installation - Error While Unpacking
Hi, I've just downloaded the recent installer of ServiceDesk Plus - Prem, one from the main and one from mirror site. The following is my environment: Hyper V client 12 vproc 16GB RAM 200GB disk space Windows Server 2022 - 21H2 Connected to domain. The
Recurring holiday setup in Service Desk Configuration - Holidays
Currently there is no way to specify a recurring holiday that occurs during certain week of the Month and during certain day(s) of the week. Please add enhancement to the recurring holiday definition for future release if not already in the works. Thank
Backup all User attributes with Values
I was reviewing my AD User attributes being backed up and have noticed that my sIDHistory attribute was not included and wasn't an available selection to be backed up, even after I performed a refresh of the attributes. After manually adding sIDHistory,
Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more
Closure Rule to set Status Canceled not Closed if Ticket is Rejected
URL: https://itservices.abkuwait.com/SetUpWizard.do?forwardTo=closerequestfilter Closure Rules --> Request the last Rule which is set up as below Screenshot. We need to mark the status as 'Canceled' not "Closed" because for us Closed means ticket is successfully
Refresh OpManager view
How do you rescan the port view in OpManager
DataSecurity Plus reset password
Hello I have changed the default password of my DataSecurity Plus and forgot it. How can i reset it? Thanks in advance. Vito
what is a manuscript in research? | Need Expert Guidance
Manuscript writing is extremely important as it involves all the important detail, guidance and necessary points that makes a research successful. But I need guidance from experts about what manuscript research is and how can I excel in this research
OS Deployer Capabilities and RoadMap
Hi ME Team, I have some questions on the latest version of OS Deployer capabilities. 1. Can OS Deployer deploy patches using OSD now that OS Deployer is included with Endpoint Central? This would help with overall OSD Patching. 2. Is there a method to
Threats/Patches/Software/Cofigs Deployment "Save As" options
It is nice to have several "Save as" option when deploying something. However, many times we have various issues when deploying to a large number of PC's. I.E. x are in Retry, x are in Yet to deploy, x are in Failed and so on. Could there be an additional
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