Using webhook or similar on SDP ondemand Professional
Hi, Team, Is it possible to add a request via API with a custom trigger (or anything else) on a Professional edition? On the on-premise, we have Deluge in all editions, and it is easy to do so. In the cloud version, the Professional Edition doesn't have
API Endpoint for Listing Available Methods and Required Fields
Dear ManageEngine Support Team, I am currently working on an integration between ManageEngine ServiceDesk Plus and a third party app. As part of this process, I am using the ServiceDesk Plus API to perform various operations. I would like to know if there
Windows 10 Extended Security Updates (ESU)
Once Windows 10 support ends, if we have machines enrolled into extended security updates from Microsoft for Windows 10 will those updates be in Endpoint Central Patch Management to deploy to these Windows 10 systems? Or will we have to manually update
Custom Reports for Service Request Resources... When?
Are there any plans to add the ability to customize reports with questions related to Service Request resources?
Internal vs External Report
Hi Is there a way to determine in a report if a request was created by an internal requester vs an external requester? I tried to filter where requester contains '*.ourdomainname' and where requester contains 'ourdomainname' Didn't work.
Prohibited software
Just wondering why none of the Xbox things are not listed in the Prohibited Software list...? Maybe that is something that can be added to the list?
PXE boot.wim files takes forever to load
If I am able to get a laptop to PXE boot loading the \boot.wim file takes forever to complete. I PXE booted a laptop 20 minutes ago and it is not even half way done loading the boot.wim file. Last week this was not occurring. I have rebooted the server
User automation with computer report
I have a report with all computers with a managed by attribute. Is it possible to set up an automation that puts all of the users in the managed by attribute in a ad group? and also removes users from ad group, if they not anymore manager of a compu
Workflow Tasks Not Triggering When Requests Are Created via REST API
Dear All, We have observed the following behavior in our ServiceDesk Plus environment: • When a request is created manually through the ServiceDesk Plus portal, all tasks associated with the Service Template workflow are triggered as expected. • However,
Display survey result on request details
Hi, Team, Is it possible to have on the request's right panel something that shows the survey result? This should display the same pop-up window as we can see on the survey reports when selecting the request. Thanks.
CVEs found in C:\ManageEngine\ADManager Plus\Patch\ by vulnerability management tool
Hello, Are the Patch files contained within the ADManagerPlus directory required to be kept for future use or can they be removed after upgrading? For example, our Wiz security platform is counting these as vulnerabilities even though we are running 8.0.0
Creating Request on behalf of another person
Hi, We are using SDPCloud and have the Professional subscription. Currently if a user logs onto the requester portal, the field 'requester' shows themselves but it is greyed out/disabled. We have situations where someone can't get onto their computer
Integration ServiceDesk Plus Cloud with WhatsApp
Hello Support, Can ServiceDesk Plus Cloud integrate with Whatsapp? Or are this integration planned? Regards, Rafael Vega.
Upcoming Enchancement in Request
Dear Users, We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Enhancement Merged Request Information in Parent Requests After merging requests, users can now: Identify conversations
Scanning endpoints to verify whether a file exists
We have an estate of 600+ endpoints to which we have pushed a specific file. We would like to scan these endpoints to confirm that the new file now exists on each endpoint and compile the results into a report. From what I can see, the file scan function
Can administrator log out a technician that did not log out himself?
I am noticing that a lot of technicians log in to SDP and then never log out. Is there a way that the administrator can log them out? Without disabling their account? Diana
Webhook json
Dear all, I use a webhook to send json to an external platform every time a request has modified. All works fine, but I need to send out some account information also linked to the request. I tried to use the only one account variable available ${{request.account}},
Issue in ServiceDEsk MSP - edit request for only 1 account
I have multiple accounts and as an admin i can edit their related requests. I created a new account, i am not able to edit their related requested. Noting that i have checked everything related to permissions and roles.
Test server
We currently have a Registered Version license (Free version that was grandfathered in for many years) for On-Premise SDP. We would like to configure an On-Premise Test SDP server that we can use for testing configuration changes. Can we use the same
Kerberos authentication support.
Dear ManageEngine Team, We recently started utilizing Protected Users for a select group of privileged accounts (as outlined by Microsoft here). However, we have observed that these users are unable to log in to AD Self Service Plus to reset their passwords.
CPU Utilization
This weekend, I upgraded SDP from build 15120 to 15130. On the same vm host, we also run the "free" edition of Endpoint Central, which was also upgraded to the latest build. Since completing this Friday night, we saw the ZULU / java.exe app consuming
Auto-Update of Approver when Field Change
Hi, I would like to configure our system so that whenever a specific field in a form is changed, the approver is automatically updated accordingly. Could you please guide me on how to implement this functionality? Any instructions or best practices for
Contract Expiration Notifications - Templates
We’re starting to use the Contracts module in ServiceDesk Plus Cloud (SDPC) to improve centralized visibility of our agreements. One of its most valuable features is the built-in expiration notifications, which help us stay ahead of renewals. However,
RDP Session with GINA Client freezes in Windows to blue background and "please wait".
Hello, we have Windows Servers with the GINA Client to secure it with MFA at the Windows login. When i make RDP and enter my code everything works fine. But when i lock my host computer, from where i started RDP Session and come back and unlock it, very
Any way to suppress this warning?
Hi Is there a way to suppress these warnings? template looks fine then the techs select 'bugs or errors' or 'enhancements' and the 'cannot be empty' alerts appear. Any way to turn these off just for this template? if not, not that big deal but if there
DMARC issue
Dear all, We are currently creating requests by sending emails to support@ourdomain.com, with the SDP email address in BCC. When we reply to the requester, the response uses our support@ourdomain.com address. DMARC, SPF, and related configurations are
Please provide a valid input for field Field Values?
I'm creating a new field for use in a new service template, I need to have a multi pick list where staff can select options by ticking boxes, they need to be able to select any number of the tick boxes. I create a new field but can't get past the * Select
Stand Alone Tasks
Hi Is there a way to turn off stand alone task creations? I don't want technicians to be able to create a task that is not part/from a ticket/request.
[SDF-92587] Red envelope - mark manually as read
Hi there, is it possible to mark ticket answers as read, to get rid of the red envelope? Problem: From SDP, we are "talking" to other ticket systems which belong to different service providers. So we really often get automated messages from these
Scanning endpoints to verify whether a file exists
We are looking to scan our endpoints for a file and looking to know the files creation date. I found this post which gives me most of the info I need, I'm just missing the additional info in the query for the report. https://pitstop.manageengine.com
Hide/Delete/Change the Dashboard (Password Dashboard)
Dear I hope you are doing well, is it possible to delete those 2 dashboard or even hide them?
Applications Manager Plugin is not reachable
Hello. We did an upgrade of AMP from build 174400 to build 177202, and after that an upgrade of OpManager from build 12.8.524 to 12.8.544. Upgrade processes went smoothly, aka GUI install wizzard didn't report any instal errors. 2 hours after upgrades
Transferring templates from one Service Catalog to another.
Example: There is a Category of services called "Digit". It has a catalog of services and a template called "CRM". You need to move this "CRM" template to "Business Applications". I looked through everything and turned off the template, but I didn't find
Auto. Resolve the Request with the Resolution when all the associated Tasks are Completed?
Dear All, Is it possible to Auto. Resolve the Request with the Resolution when all the associated Tasks are Completed? Regards, Wajahath Farooq
Windows 11 25h2
hi MS just rollout the package for 25h2, will it be available soon ? https://support.microsoft.com/en-us/topic/kb5054156-feature-update-to-windows-11-version-25h2-by-using-an-enablement-package-4d307e2d-3028-4323-bb46-552cff491643
Auto. Change/Re-assigned the Request Ownership?
Dear All, Is it Possible to Auto. Change/Re-assigned the Request Ownership of a particular Request template when all the associated Tasks are Completed? Regards, Wajahath Farooq
User Survey limit recipients
Is there a way we can limit the user survey emails to certain domains. At the moment the Service Desk does deal with external requesters, but I would only like the survey email to be sent out to internal company staff. Thanks
Ask Zia as the Requester Portal
With the introduction of the gen AI features, and the Ask Zia module within the portal, it feels like its a missed opportunity for the Ask Zia front end to become the landing page for the requester portal. Appreciate everyones needs will slightly differ
Assign Weekend Tickets to a Specific Technician
I hope you are doing well. I would like to configure our system so that all tickets created on weekends (Friday and Saturday) are automatically assigned to a specific technician (ID: 3). Could you please guide me on the steps required to implement this
Use AI to intelligently route a ticket to the correct resolver group
I read some articles about AI in ServiceDesk Plus and also the ability to route tickets based on AI. We currently route incidents based on a selection of site, category & subcategory. We often find that users do not select the correct category & subcategory,
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